Trusted Agent profile

Get Living estate agents in London and Salford

4.5

★★★★★ Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Latest reviews from every Get Living office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Get Living recently supported me in finalising my accommodation in London. Zainab was extremely helpful throughout the whole process and answered all my queries. I found the experience a lot easier than other times I have rented accommodation and would like to thank Get Living but particularly Zainab for making it as smooth as possible.

Sarah · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Sarah, I am thrilled the process went smoothly for you, thank you very much for your feedback and special shoutout for Zainab it is greatly appreciated. Jackie Robinson - Director of East Village

5/5

Google

I really appreciate the great effort that Muhammed has put in providing me with details that I needed to send to my utilities provider. Even though it was an issue he didn't have the means to solve directly (as details had to be provided from the Salford branch), he attempted several times to reach out to them so that I wouldn't have to wait for too long. Great work, Muhammed. 5/5

Tiago · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Tiago, thanks for taking the time to share your view and 5/5 for Mohammed in resolving your issues. He will be delighted to see this! Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Get Living were incredibly helpful and attentive throughout, making our moving experience enjoyable and stress free! I'd highly recommend for any working professionals looking to move to Stratford. Special thanks to Maria & Chantal for answering all of our questions.

Ben · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Ben, thank you for taking the time to leave a review for Get Living East Village. We understand that moving when you are a busy professional could be a stressful experience. Our aim is to make it as hassle free as possible, so I am delighted we did this. Enjoy your new home. Jackie - Director of East Village

5/5

Google

Excellent and responsive team, we were taken care of by Maria Botella and Zareena Aziz. They were very attentive and ensured that we had all our needs attended to. Makes moving overseas to London much easier and less hassle!

Hashrul · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hello and thank you so much for your review! Welcome to East Village, it is great to see that Maria and Zareena combined to make sure everything has progressed smoothly with your move. Please do get in touch if we can be of any further help at all. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Amazing experience with Get Living, the best rental experience we have ever had! Professional and fast, the staff always provided excellent service. The maintenance team is also extremely responsive!

Giusy · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Guisy, thanks for sharing you amazing review and experience. Please do stop by our Welcome Office if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

My washing machine broke down on the Sunday afternoon and first thing Monday morning (8:30) Ryan arrived and had it solved inside 30 minutes - plus put through a couple of other maintenance bits and pieces he spotted while he was there. Really nice bloke too!

Straintheory · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you so much for your review! We appreciate your recognition for Ryan - a really nice bloke indeed! Please let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

1/5

Google

When it comes to maintenance, Get Living is an absolute joke and they have broken their end of my tenancy agreement time and time again. I moved into EV not even a year ago, and our toilets, basins and showers have never worked, and they've been over to the property more times than I can count. Their solution every time has been to UNBLOCK rather than investigate and find the real issue. They've just changed contractors, and the new contractors are an ABSOLUTE joke and so incredibly unprofessional. One of their new contractors was called out today, following another plumbing visit from less than two-weeks ago, and the guy wasn't even a plumber - HIS WORDS! He said that they would be charging me £150 per hour to get the issue fixed, and left whatever he found blocking my shower on my bathroom floor - not only is that disgusting, but strictly unprofessional. They don't seem to take anything that's happening in our flat seriously, and are not leaving us without access to toilets, or sanitary-ware, but have also neglected to fix our balcony door that WILL come off it's hinges and cause injury to either ourselves, our dog or furniture. It's come to a point to get lawyers involved as they seem to have complete disregard for our safety!

Carolina · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Carolina, thank you for bringing this to our attention. I understand that further works have been instructed for investigation and we apologise on behalf of our contractors who misinformed you of any costs. Your feedback has been shared and we will be contacting you directly. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Ryan was excellent he came to fix our dishwasher and fixed it quickly , we mentioned another issue with the oven - he got the piece needed came back in 15 minutes and fixed that. Super helpful as explained the issues.

Kristian · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Kristian, thank you for taking the time to share your review and mention for Ryan! Great to see he has been his usual super helpful self. Please do let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Ryan, EV engineer, did a fantastic job fixing our dishwasher and washing machine. Both were fixed on the same day he was called out and we've had no issues since - keep up the great work!

James · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thanks James, we know how important it is to have these things fully working, especially at this time of year. I'm glad we didn't disappoint. We appreciate the time you've taken to write this review. Have a lovely Christmas. Jackie - Director of East Village

5/5

Google

My favorite community in Stratford, nice properties, good environment. Massive thanks to our letting manager Rikki, who’s really helpful, responsive during our flat searching and reserving process, and Chantal who helped us a lot for our contract.

YING · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hello Ying Wu, thank you so much for your recognition of Rikki and Chantal. Welcome to East Village! Please feel free to contact us if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Top class service from the Get Living team, Davide and Zareena were extremely helpful in our flat search and were very quick to respond about any queries we had. East Village is a breath of fresh air for east London, it has beautiful scenery, various shops/cafes/restaurant and great transport links.

Christos · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you so much for your review Christos! Delighted to see our team delivering top class service. Welcome to East Village, E20! Best Regards, Richard - Head of Resident Experience, East Village.

5/5

Google

We love living in East Village, one of our favourite elements is the maintenance team who are always so prompt and helpful with anything that we need! Ryan and Tony were so helpful in installing our new dishwasher!! ✨

Rosie · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Rosie, we are thrilled that you are loving your time in East Village. Enjoy your new dishwasher and don't hesitate to contact us if you need anything. Jackie - Director of East Village

5/5

Google

Valuable support provided by Saira and James (updated Mar 2022). They processed my request efficiently and quickly. Great experience working with GLL while moving into a new flat (updated Jan 2022). Chantal and Davide processed everything efficiently and quickly for us, and caused us no issues at all. Highly recommended!

Kshitij · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you so much for taking the time to feed back to us. We are delighted you have had a great experience with Get Living. We will certainly pass on your feedback to Rikki and Zareena. Jackie - General Manager

1/5

Google

Have always been exciting to rent a flat with East Village, Get Living, until in contact with the relationship managers. I was trying to contact Charlotte in order to search for a flat. At first, she was very responsive, but up to a point that she kept delaying to assist us. Then she was only very responsive the day before her annual leave to ask us to pay for the reservation fee ASAP. Our case was then passed to Rikki, who was responsive and solved our enquires. He was then on annual leave, and our case was passed to ANOTHER manager, Dipty. I expected the relationship manager would remind us to go through the signing contract process as our tenancy start date approached. However, it was ME who reminded them that we should sign a contract. I have a few enquires about the contract and emailed Dipty about this. She was extremely not responsive and slowed down the signing process. One occasion is that she replied us about our contract enquires AFTER we have signed the contract. At the moment, I am in the process of sorting out the move in monies. It is very surprising that the amount stated has a HUGE difference with the amount that they mentioned before. I attempted to ring get living about this but they always said Dipty is not available, and she will contact me later. But in fact, I tried to ring get living to contact Dipty about my contract enquires previously, but she never called me back. I suggested the staff to contact another manager if she was busy but they refused. Now I'm awaiting for Dipty to reply me. Also, Get Living says that applicants should pay for the funds prior three working days before the tenancy start date. Today is my D-3 and I still could not sort out the payment problem. Not sure if I could move in on time and may need to spend more on rearranging appointment with my moving company! Also, not sure if I would need to find a place in advance to stay as my tenancy might not start on time! Overall, it is EXTREMELY an UNPLEASANT experience to go through all of these although flats look nice. I would appreciate them to get in touch with me and may likely to change my review. WISH ME LUCK :(

Michelle · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Michelle, We are extremely disappointed to read your review and keen to resolve this for you as soon as possible. Matt, the Lettings Manager has been in contact with you today. We will ensure we put this right. Jackie - Director of East Village

5/5

Google

We lived in Laurel Point in Stratford for 16 months and had such a brilliant time. The Get Living staff were always very approachable and there to help if we needed anything. We made good friends with the security and maintenance teams who we’d see on a daily basis and they really made our experience even more special. We lived in a spacious and homely two bedroom flat in The Olympic Park, with a brilliant view of the city and a stones throw from the Velodrome. We’ll always have happy memories of living in Stratford.

LUISA · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you for your review Luisa, we are so pleased that you enjoyed your time in East Village. We think it’s a pretty special place too. Hope to see you back some day. Jackie - Director of East Village

5/5

Google

I am very pleased to have received the excellent services provided by Rikki Lam and Dipty Patel. They are patient, very responsive and have fulfilled all my needs. Heartfelt thanks to Rikki. He has walked extra mile to help me throughout the entire process. Much appreciated!

Becky · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Becky what a lovely review to receive, Rikki and Dipty will be thrilled. Thank you so much and if there is anything else we can help with please do not hesitate to contact us. Jackie Robinson - Director of East Village

5/5

Google

I've lived in the East Village for 3 years and recently had several dealings with Get Living - requesting a new mattress and an additional set of keys. On both occasions they've been really quick to reply and friendly with their help. In particular, Kaitlin went above and beyond to resolve any questions or problems - thank you!

Sarah · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Sarah, thank you so much for your review and continued loyalty! Delighted to see Kaitlyn delivering above and beyond - and your recognition of this. Please feel free to stop by our Welcome Office if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Ryan the maintenance guy was great today. Very meticulous and great attitude (friendly). He went up and above to ensure that our fridge was fixed as and all the impairments were dealt with. Appreciate that one. Trang

Vuong · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Trang, thank you for taking the time to share your review and mention for Ryan - he will be delighted to see this. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Great work by the maintenance team as usual. Reported an issue late last night and it was sorted straight away this morning. Tony, the engineer, was very friendly and sorted things out quickly. I also mentioned a leaky shower head we had and he fixed it on the spot.PositiveResponsiveness, Professionalism

Eliot · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Eliot, delighted to see this was resolved quickly for you. Thank you for taking the time to share this and recognition for Tony and the team! Please do reach out if we can be of any further help in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Had a really smooth process moving into my new apartment, Von has been extremely helpful and quick to respond throughout. I also dealt with Maria and Zainab and can say the same about them too. If I had any questions they were able to clarify things as soon as possible, thanks all!

Pri · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Pri, a big welcome to East Village and thank you for your recognition of the team! Jackie Robinson - Director of East Village

5/5

Google

Thank you, getliving for quickest solving our problems! And thanks Ryan, a maintenance team member, for doing great job! He is very professional, he fixed our fridge in 10 min and now it closes perfect! Also he's very polite & outgoing! Thanks!

Kamilla · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you for sharing your review! Ryan will be delighted to see your feedback and great to know that any problems were resolved quickly. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Ryan was amazing! I logged a request with GL about a broken washing machine and he came the say day to fix the problem. He was super tidy, explained the problem to me and was overall so lovely! Really one of the things I love about living here!PositiveQuality

Ellie · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Ellie, thank you so much for the shout out for Ryan! He will really appreciate this, as do we! Great to see all resolved swiftly for you. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Hi, I would recommend get living team for their amazing services in finding right property. I have recently rented a two bedroom apartment in East village. I would really appreciate the get living for such a smoth process right from House viewing to Final tenancy agreement, especially I would recommend Claire and Francesco for their professional services.

Sujith · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hello and thank you for your review! Welcome to East Village and please do let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

The whole service is amazingggg. We had a partial power outage at 4.30pm, an electrician was round by 5.15pm and discovered it was the dishwasher (didn't get his name but he came to have look even though he'd left work! This was organised by James who sorts everything so quickly). The dishwasher was replaced before lunchtime the next day by Tony and Ryan who were lovely and did everything really easily. Have to give an extra special shout out to Tony who is always called to our house and does the best job - he's an honorary housemate at this point <3

Sarah · 12 June 2022 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Sarah, thank you so much for your amazing review and recognition of James, Tony & Ryan! They will be delighted to see this. I’m sure they will continue to be of help whenever needed. Best Regards, Richard - Head of Resident Experience, East Village

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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