Trusted Agent profile

Get Living estate agents in London and Salford

4.5

★★★★★ Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Latest reviews from every Get Living office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I really like how GetLiving handle their properties. The flat I moved in was super well maintained, it really looked like brand new. I’m particular I’d like to mention my Leasing Associate, Maria Botella, who has always been professional, responsive and reliable, but also friendly, smiley and approachable at the same time.

Marta · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Marta, Thank you for the review, and I am delighted you are pleased with your new home and the service you received from our lovely Maria. If you need anything, just say. Jackie - Director of East Village

5/5

Google

Our move in process was seamless and well handled. Maria Botella was brilliant assisting us in the earlier stages of sign up process. Rebecca Ribeiro-Piper was super helpful when we moved into our new flat and really went above and beyond. The location is excellent and we are really happy with the new home.

Chloe · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

Absolutely fantastic service by Ryan walker. He helped us with dishwasher repair and was super fast in finding the issue and correcting it within one hour. Great work.

Karan · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

Claire Oki, fantastic Lady! She helped me with getting a new home. She was very professional, courteous and patient. I will be happy to recommend get living to family and friends.

Lola · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

I rarely choose to write reviews by I feel obligated to after receiving such impeccable levels of service from the resident host at East Village named Rose. I had a document which urgently needed printing and Rose was quick to advise me of the nearest location to complete such a task! My relief was immense and I can gladly report the urgent document was successfully printed due to the outstanding guidance given to me by the Resident Host. Thank you Rose and keep up the great work!!

Joe · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Joe, Thank you for taking the time to write this review. We always aim to give the best resident experience, and I am pleased to see in this case we did not disappoint. We have certainly passed this message to Rose. Thanks once again. Jackie - Director of East Village

5/5

Google

We've loved our time at GetLiving ( been here for 3 years now ) and recently renewed our tenancy. We had a complicated situation with the renewal but Francesco from the GetLiving team handled our case with great patience and speed and made sure the process could be as smooth as possible despite all the complications from our side. Highly recommend GetLiving's management team !

Simran · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Simran, we really appreciate the review. We hope you continue to enjoy your time here at East Village. Get Living - East Village

5/5

Google

Outstanding support provided by Zainab Fayad and Dave Osborne. They were very helpful during all my tenancy process. I had all my questions clarified before signing the contract. It made me feel very confident about Get Living.

Lucia · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Lucia, Thank you so much for taking the time to review Get Living. Your confidence is important as we understand how stressful a house move can be. We hope you will be very happy in your new home. Jackie - Director of East Village

5/5

Google

I rented from Get Living in East Village for seven years and it was by far the best experience I ever had with renting. Maintenance requests were always dealt with promptly, there's lots of flexibility on allowing you to make the property feel like your own, and the surrounding area is lovely.

Todd · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thanks Todd, we are delighted you are taking advantage of what this lovely area has to offer. Thank you for making your home here at East Village over the last 7 years. Jackie - Director of East Village

5/5

Google

Had just moved into my new apartment. The environment is great and the people here are very nice! The get living team is also excellent. Especially Maria and Alex, they kindly help me with all the problems that I met during the process. I am very grateful to them.

JP · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

I have been living here for over a year now and I can honestly say it is such a great place to live, from the area to the management and the local facilities around me. I have never had a problem that hasn't been resolved, the management team at the office have always been extremely helpful, but most of all I am always greeted with a smile, kindness and th helpful concierge in my building at Insignia Point. Especially from Mihai and Andrew who from the moment I met have been so polite, accomdating and available to resolve any issues I may have.

Waqas · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thanks Waqas, we appreciate you taking the time to review Get Living. We will certainly pass your comments on to Mihai and Andrei. Jackie - Director of East Village

5/5

Google

Our experience with Get Living was great, and we are so happy with our apartment in East Village. Claire, was so helpful in finding us our perfect apartment, and was helpful with our complicated situation (moving from Indonesia, with 2 dogs and me, a US citizen waiting on my UK visa). Thanks Claire!

Leilani · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Lani, we do appreciate how difficult it can be especially when re-locating from another country. I am delighted that Claire made it as straightforward as possible for you. We hope you enjoy you home here at East Village. Jackie - Director of East Village.

5/5

Google

Big thank you to Claire O for helping us find an apartment, continual helpful correspondence and making sure things moved quickly. Thanks also to Dipty for preparing the contracts and help through the process. Excellent, fast and efficient service so far!

Graeme · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thanks Graeme, we know that moving can be stressful so we try and make sure it is as smooth as possible. I am glad to see we did not disappoint. Jackie - Director of East Village

5/5

Google

I would like to express my sincere gratitude to Zainab Fayad for her exceptional customer service. This was by far the quickest and easiest move in experience I had in London. She was prompt in responding to any queries that I had and always kept me updated on the progress of my rental application. Would recommend their homes with no hesitation!

Yohan · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Yohan, Thank you for such a great review and for Zainab's special mention. Your recommendation means a lot to us. Enjoy your new home. Jackie - Director of East Village.

4/5

Google

Great place to live, nice community with lots of green spaces around. Customer service always responded promptly. Dominic in the Neighbourhood Hub team was really quick to respond to my issues in particular.

Felicia · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

Having lived in East Village for the last 3 years, I only have positives experiences fortunately. We are now in Insignia point and really comfortable living here. Any maintenance issues have been quickly addressed. The concierge team are always very welcoming and helpful, with extra appreciation for Mihai and Andrei who are always super friendly, thank you :)

Nina · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Nina for taking the time to review Get Living and your kind comments about the team. Thank you for making your home here at East Village, we hope you are with us for many years to come. Jackie - Director of East Village

5/5

Google

We are couple who moved from Australia to London, Rikki and Zarrena has been very nice to us and support us all time to find a flat and make the contract remotely. Although we are in different time zone, both of them are very patient and always have quick response while we have any questions. East village is a very nice place to live, safe, clean and friendly. I hope these information helps the others to find a right place to live in London in future.

T · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

T C - Thank you for sharing your review! Welcome to East Village! We hope you enjoy living with us and we appreciate your mention for Rikki & Zareena. Please do reach out if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

We are delighted with our new place. Very convenient for transport to our jobs. I recommend 100% to talk with Rikki Lam. He is very efficient and kind, so definitely search for him if you are searching for a home by Get living. I recommend searching for him and Fayad Zainab.

Fernando · 12 June 2023 · Get Living London (1 East Park Walk)

1/5

Google

The vibe and environment are lovely in EV and that's why I choose to rent a flat here. It was very pleasing to contact the leasing associate Mr Dave and he is responsive. When it came to the lease process, Natacha Dibaud took after our case. However, we never got her response for a month until I sent many emails every week. Now it's three days before our move-in date, and she still doesn't send us the lease contract, not to mention the rent payment. And it is supposed to pay the rent and deposit three days before the rent start date. I keep calling the office every two days, but there is no substantial progress. We will have no place to live if we don't complete the process before our move-in date. That is really urgent for us and makes me feel anxious. I hope Natacha or other colleagues can pay attention to our case and assist us as soon as possible. I am still expecting my new home in EV, but the experience is literally unpleasant. I wish my contract could be ready ASAP and all the process could be done smoothly.

Metal · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi, We are really disappointed that you have had this experience, we are experiencing significant demand at the moment and I am confident that assuming we have all the documents required that we would be able to move you into your home on the agreed date. We cannot find your details though so could you please contact us at hello@getliving.com for the attention of Kirsty our Head of Customer Hub. We will ensure that we resolve this as quickly as possible. Jackie Robinson - Director of East Village

5/5

Google

I've lived here for just over a year and it's easy to take renting here for granted because it's pretty darn painless - in fact I didn't really realise how painless it was until I ventured out into the private landlord/agent market and realised how much more unpredictable and inconsistent it can be. Luckily I managed to pivot on my plans, and with the help of Claire Oki narrowly avoided being somewhat homeless, she made the process of renting a larger 2 bedroom apartment in the same building as I had been in very painless, making sure that the configuration etc was right for me and my family - and also went out of her way to help make sure that the transition between apartments went as smoothly and stress-free as possible. I'm looking forward to another year or more of pain-free renting :)

Simon · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

I would like to thanks Ms. Claire Oki for her hardworking and patience on me. She response quick to my enquiry. I told her my requirements, she then gives her suggestions. She helps me a lot to find a suitable apartment in East Valley. She makes my life much easier. Thanks Claire, you are wonderful.

Daisy · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Daisy for this review and your comments about Claire. We do our best to make finding a home with us as easy as possible and we are so happy we did not disappoint. Jackie - Director of East Village

5/5

Google

We're a couple in the process of moving to UK from overseas and are about to rent our first-ever apartment in London. We were looking for a pet-friendly apartment as we're moving with 2 cats. After reviewing many listings online, we couldn't find a suitable option, until one day we stumbled upon a post mentioning East Village by GetLiving. It was love at first sight! And it's pet-friendly! After we sent a request for info, we were contacted by Claire Oki. Claire was super patient and helpful - she answered our many questions, shared different options for available apartments (along with videos showcasing furnishing) and as a result we're in process of drafting a contract - all remotely :) Very excited! :)

Veronika · 12 June 2023 · Get Living London (1 East Park Walk)

5/5

Google

Ryan Walker helped us with our dishwasher job and he did a perfect job .he was very helpful and patient and made sure everything is right before he closed the ticket. He was very polite and patient with all my questions. A Great service experience!!

Isha · 12 June 2023 · Get Living London (1 East Park Walk)

1/5

Google

Been chasing for multiple days with multiple phone calls to schedule a viewing, arrogant agent on the phone has had some sort of prejudice against me after I said I'm self employed, and said I would need to fill out a referencing form over before they 'would even consider getting me a viewing'. And ended up asking questions about my income, when I replied with 6 figures he gave me the impression that he thought I was lying. Very disrespectful approach, you don't make people feel they're not good enough to rent a property, especially when they make x20 the rent each month. Extremely poor choice of words. Great way to lose a client. Not the service you provide to people when you want them to move into your apartments, I've got a high rental budget but I'll take my money and requirements elsewhere.

O · 12 June 2023 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Please be assured it would never have been our intention to be disrespectful in any way. It is always our aim to deliver the highest levels of service. We do, however, have strict protocols that the team follow when anyone applies for a home with us, and in some cases we do require our applicants to go through the referencing process initially to avoid wasting your time unnecessarily. Please feel free to contact us again if you would like to discuss further. Get Living

5/5

Google

We accidentally broke our oven door and were waiting for its repair. Ryan kindly came to help us with his warm, polite and reliable attitude. Not only that he arranged and fixed everything in about 10mins in total. I was very happy to know that such a professional (and warm hearted!) engineer like Ryan is working in the east village and it feels very safe to live here, for whom just newly moved to UK and still unfamiliar with surroundings like me. Thank you again for Ryan and Andrew!ご丁寧な対応をありがとうございました!

Mana · 12 June 2023 · Get Living London (1 East Park Walk)

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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