Trusted Agent profile
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Get Living's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat thanks to Mr. Ryan Walker and the Getliving maintenance service. The dishwasher in our flat went wrong in the evening and he managed to fixed it the next morning, which is amazing! Great experience living here☺️
Thank you Yue, Ryan always does a great and job and so pleased we didn't disappoint. Don't hesitate to contact us if you need anything. Jackie - Director of East Village
5/5
GoogleI wanted to make a point of submitting a review regarding the service received from the maintenance team - Tibor and Eddie - they were super friendly, professional and efficient, and made sure to communicate exactly what they were doing and when. It truly felt like a personalised service :)
Thanks Lucy, We are delighted you received great service from the team at Get Living, East Village. We will certainly pass this on to Tibor and Eddie. Jackie - Director of East Village
5/5
GoogleThe service and repair team are incredibly helpful especially Ryan Walker. Super kind and has helped sort things out in our flat, so fast over the years, going above and beyond!
5/5
GoogleVery quick and polite service, wonderful place! Team is very proactive with solving any issues that we spot during contract preparations. Big thanks to Zareena and Claire who supported from getliving side!
5/5
GoogleThe maintenance team are very efficient, I raised something in the morning, they came the same day to fix it and were very friendly and helpful. Big thanks to Eddie and Luke, both superstars!
1/5
GoogleAppalling!!! I was visiting a friend at Insignia point when I witnessed a member of staff - Rebecca swearing profusely and threatening to “box” a resident who had politely asked her to lower her voice due to her baby in the pram sleeping and she had to be restrained by her fellow colleagues. I had to ask the receptionist for her name and confirm she actually worked for this company because I couldn’t believe what I had just witnessed. It was incredibly shocking!!! He confirmed that she is a member of staff and his exact words were “she fights with everyone”. To say I was shocked is an understatement
Hi Eleanor, We were really disappointed to read this and have been trying to contact you so we can investigate the situation fully. It would be super helpful if you could get in touch. Thank you for bringing this to our attention. Jackie - Director of East Village
5/5
GoogleAmazing accompagnement from the start till the handing of keys! Zainab and Maria were very fast at answering my questions and updated me promptly about the procedure with all details! I need to add this one: What an amazing service: I asked for fixing my Dishwasher and Washmachine and got it in few hours later. Ryan Walker was so amazing in the way he explained to me why the issue happened, if it will happen again and he fixed it in few minutes later. extremly friendly, very polite and got the best way to explain things! Thanks again Ryan!
Hi Sam, delighted to read your review and thanks for sharing. If we can be of any help in the future, please do let us know. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleReally good experience today with Get Living's repairman Ryan. We had a problem with our fridge, he fixed it quickly and found two other things wrong with it, fixed them too. Very friendly and polite too!
Hi Tom and huge thank you for taking the time to leave a google review. So pleased we got your fridge fixed and with a smile. Jackie - Director of East Village
5/5
GoogleGet Living is awsome, made even more special by the great people working there. Special shoutout to Alba who has always been incredibly helpful, especially with sorting out the parking situation for us. Thank you Alba.
5/5
GoogleRequested for maintenance to mount our TV onto the wall through the Get Living app. Kevin came and did the job but had to request him again to lower it slightly (mistake on my part). He came back with no qualms and was quick and efficient! Highly recommend.
5/5
GoogleThe maintenance team are amazing, especially Ryan. He fixed our fridge and shower in no time at all, with the best attitude. Very friendly and professional. Amazing experience!!
Thanks Millie, great feedback for Ryan, we think he is amazing too. Please let us know if we can help with anything else. Jackie - Director of East Village
5/5
GoogleHad a great experience with Get Living. Nice flat, with prompt responses to maintenance requests. Rebecca Rebeir-Piper was especially while moving out and even helped me with certain queries over a month after I had moved out of East Village (Get Living)
1/5
GoogleMy stay at East Village was the worst experience of my life. They do not care one bit about their residents. If there's an issue with the apartment it takes at least a couple of days for someone to attend. They keep raising the rent prices 2-3 times a year. Steer clear of that company
Hi Lilla, Thank you for your review, we were surprised to read how dissatisfied you were with your home, as you gave us great feedback when you vacated back in November 2021. It would be really useful to understand why your sentiment has changed and why you have waited until now to feedback. Please get in touch with us so that we can explore this further, as we are always looking at ways we can improve our service. Get living - East Village
5/5
GoogleAny time there is an issue in the apartment GL is always responsive and happy to help. Ryan fixed our freezer this morning and he did a great job. Thanks again!
Thank you for the review Valeria, we appreciate it. Jackie - Director of East Village
5/5
GoogleHad an amazing experience going through the process of renting an apartment with Get Living. I was accompanied by Dave Osborne and Zainab Fayad throughout the whole process. They have been very professional, helpful, responded to all of my questions very quickly and helped make this whole process of moving and securing rent a very pleasant & seamless journey. Thank you a lot, Zainab and Dave!
5/5
GoogleI've been very impressed with Daiva and the whole Get Living team since moving into Insignia Point in January. Wherever you live there are always going to small issues or things that go wrong, but the important thing is that there's somebody there to support you and put it right ASAP. In each instance to date, Daiva and the Team have been super responsive and helpful - and always follow up to make sure I've been satisfied. Really pleased I moved here. Additional Comment: After 2 great years at Insignia Point, its time to move on - but I'd just like to say that the moving out process has been just as smooth and professional as when I moved in. Dominic has been an absolute star and been super responsive and supportive. I'm sad to leave such a wonderful place, but would definitely love to come back again in the future - my Get Living experience has been nothing but positive and I'd highly recommend to group, the area, the building and all the amazing staff. Thanks all - its been emotional :)
Hi Barry, We are delighted you have had a good experience with Get Living. We will certainly pass on this message to Daiva and the Victory Plaza team. If you need any help, please do not hesitate to ask. Jackie - Director of East Village
1/5
GoogleI experienced a nice community last year but it’s not always that good. Last week the lift was not working and I reported it via email and phone. However, nothing happened until today , and even the doorbell also went wrong. Things are becoming much more complicated than last year although they’re organizing more events. Apparently, east village are building more houses in this area but hope the service could remain as normal.
Hi Kaya, I do apologise for the inconvenience caused, pleased be assured we are working very closely in the background with East Village Management Company to get these issues resolved. We have been let down by the contractors but we are determined to get this issue fixed as quickly as we can. The team will be in touch with news on this shortly. Apologies once again, this is not our normal level of service. Jackie Robinson - Director of East Village
5/5
GoogleMoving-in is a stressful process. However, Get Living took measures to ensure we had a hassle free move. In these busy times the team did a wonderful job to deliver our home within the time promised. Thank you
5/5
GoogleHad the best experience when Ryan came over to fix an issue with our fridge freezer. He was very professional, polite and respectful, such a sweet man! Our fridge freezer works perfectly too :)
Hi Zula, Thank you for taking the time to review East Village, especially with your kind words about Ryan, we agree he always aims to give the best level of service. I am delighted we fixed the issue successfully, do not hesitate to contact us if you need anything else. Jackie - Director of East Village
5/5
GoogleDominic Dennis has been great helping us on our move out after almost 3 years of living in East Village. Thanks for all your help and to the team to make it very smooth.
Thank you Stuart, we really appreciate your feedback. We are sorry to see you go and hope to welcome you back to East Village in the future. Jackie - Director of East Village
1/5
GoogleSadly had a bad experience with Getliving and their agent Rose. Had to chase a few times to get a viewing on a flat. The following day I called the agent (Rose) to make an offer, she did not reply until the following day after I sent another email to chase. She did not call at the agreed time, but almost 2 hours later- interrupting a work meeting I was in. She advised that the flat I wanted to offer on was now unavailable due to another offer coming in overnight. I expressed my disappointment as I had tried to offer the morning before. Rose did not apologise or express any empathy. As the conversation progressed and we begain discussing move-in date, she shrugged off my dissapointment saying saying I wouldn't have got the flat anyway due to my move in date as they wanted somebody to sign contracts and move in within 10 days - which is completely unrealistic. She then tastelessly tried to pitch me a more expensive flat. And to top it off, she failed to mention until queried that there is an annual CPI linked rent increase ! Which means last year rents would've gone up 10%! Getliving - I am not interested in discussing this with you further. I just want you and other potential tenants to be aware of my experience.
Hi Shahbaz, We are really disappointed that you have had this experience and can only apologise. There appears to have been some confusion around the timing of your move as we were led to believe it was January. Unfortunately the home that you had viewed was available for a January move-in, and another interested party made an offer on that basis. We then made steps to find homes available for your desired timelines which we then understood to be February. I can assure you this wasn't a deliberate attempt to propose a more expensive home, as this was based purely on availability. With regards to CPI increases our policy on this is transparent and is on our website and detailed on our correspondence prior to signing any contract. It is worth noting that CPI can change from one month to the next and we do cap CPI which we would have fully explained to you before you making any commitment. I appreciate that you do not want to discuss this any further, however we would like the opportunity to put this right so we have emailed you and called you today. I would also be happy to meet with you in person should you wish to discuss further. Jackie - Director of East Village.
5/5
GoogleOutstanding customer service! I've been a tenants for 6 months - the get living team is always very quick to respond with all the information required! Dominic Dennis, Part of the East Village Hub Team is always extremely helpful!
Thank you so much for the feedback and your feedback about Dominic. Please let us know if we can ever by of any help. Jackie - Director of East Village
5/5
GoogleHad a very pleasant experience with Dominic, he really helped us with the removal of an additional bed. He was able to get things done in a very timely manner.
5/5
GoogleI am currently I asked a member of the maintenance team to fix mounts on my wall for my guitar and the entire process was unbelievably fast and easy. Kevin. R came to my flat right on time and installed the mounts in less than 15 minutes and did an excellent job.
Thanks for the review Daniel, we are delighted you had a great experience, and thank you so much for taking the time to write a review. Jackie - Director of East Village
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
