Trusted Agent profile

Get Living estate agents in London and Salford

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Latest reviews from every Get Living office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Our washing machine door got stuck and we were unable to get our clothes out. As this happened over the weekend, we were very worried that our clothes would be stuck in the washing machine for the whole weekend, however, Alba was very helpful and she managed to send an engineer over to our house after 10 minutes that I have spoken to her. I was very impressed with her work as she managed to organise a visit to our home in such a short period of time.

Marialuisa Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you Marialuisa, we really value your feedback and delighted that we did not disappoint. I will certainly ensure that Alba is recognised for her great service. Jackie - Director of East Village

5/5

Google

In general terms the Security and Maintenance Team are very helpful. Some people I would like to recognise are: Mihai and Andrew- 2 securities/ receptionist at Insignia Point have outstanding customer service. Always happy to help, answering questions on time, open the building doors when they see you coming (especially when they see me with my kids/pram etc) super friendly and very kind with the kids. Also Mark from The Maintenance Team has done great work for us. Very professional and friendly.

Maria Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

Recently we had an issue with our fridge/freezer and as always, the response from the team was really quick. The next morning we had a visit from Ryan in the Maintenance team, who immediately fixed the issue, whilst being super helpful and friendly. He clearly explained how this had happened to prevent further issues. During the process, Ryan noticed another small issue and fixed this too. Very impressed, Thanks Ryan!

Kristian Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

Chantal Snoad was our relationship manager from Get Living during our lease transfer in East Village and she ensured it was seamlessly executed. What might otherwise have been a painful ordeal was ameliorated by her diligent service and personable manner from end-to-end. She effectively facilitated the transfer between all four parties, keeping us informed of our obligations proactively, at every stage, despite changing timelines. Moreover, following technical difficulties with a government right-to-rent site, she facilitated a quick resolution, ultimately allowing for a smooth transfer. The Get Living Team is lucky to have her, and we are most grateful for her stellar management and support, thank you Chantal! πŸŽ„βœ¨

A Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you so much for this review. We do appreciate how challenging transfers can be, so delighted that Chantal helped you navigate through this so expertly. Jackie - Director of East Village

5/5

Google

Get Living makes really convenient living in East Village especially when it comes to home repairs and maintenance. Our washing machine and dishwasher needed to be fixed recently and it disrupted our routine for doing hose chores. But GetLiving sent maintenance on the day we requested it. Ryan did the maintenance work and fixing and he’s done a stellar job and really polite and nice person. It’s been 3 days since he did the fix and the appliances works perfectly! Ryan was also proactive to change the batteries of our door lock even if we didn’t request since he saw in their system that it’s time to change. We could’ve been locked out if it wasn’t for him!

Joice Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

East Village is a perfect combination of excellent location, gorgeous parks with endless different walks and views and an amazing variety of shops and restaurants. The get living team have provided the smoothest process my housemates and I have ever experienced in the last 5 years of renting in London. Special shout-out to Davide and Nicola from the get living team who went above and beyond in providing outstanding customer service pre and during the move, and to the front desk team who were extremely helpful and welcoming from the moment we moved in. Highly recommend the area and community to anyone looking to move to East London.

Yas Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

I wanted to say a huge thank you to Maria Botella at East Village. She was incredibly helpful as I looked to move down to London. Maria helped us find the perfect flat within our budget showing us around multiple apartments in the area. We love our new place and its absolutely down to Maria's help!! Also the whole team were very patience with us as we had a few complications during the process!

Robert Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you Robert, we really appreciate you taking the time to write this review. We understand how difficult finding a home can be so I am delighted we were able to help you. We have passed on your kind words to Maria. Jackie - Director of East Village

5/5

Google

Our washing machine had shown signs of mould. When I've contacted Get Living they sent around Eddie from their maintenance team the next day. He installed a brand new washing machine for us. He did his job very professionally and quickly, answered all my questions and was friendly at all time. Thank you Eddie and Get Living!!!

Christine Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

Special thanks to my leasing manager Mr. Rikki Lam who had assisted me a lot in renting the place and my gratitude also go to Ms Nicola as well as Kaitlin for their great help in my removal. My special gratitude to Alba and Kaitlin as well for their great help all the way. Great team with fast response and positive support.

Vivian Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Vivian, thank you for your special mention for Rikki, Nicola and Kaitlin. They were delighted to see this! Please do let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

I've been living in one of Get Living's properties for over a year now and the whole organisation is efficient and customer focused. The maintenance service is very response and fast in solving any issues related to the flat. A special mention to Mihai, the concierge of our building, for always being very helpful and kind.

Aritz Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

We’ve had the best experience renting out our apartment with Get Living. Thank you to Rikki Lam and Zainab Fayad for going the extra mile to make the dates we wanted, and for also making the entire contract and move in process seamless and easy for us - excellent customer service by them, always quick to respond. We’re so happy and love our new home!

Hasna Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Hasna, Thank you so much for the review, we are delighted that you are enjoying your new home and that Rikki and Zainab made it the "best experience". That is always our intention. If you need anything do not hesitate to reach out. Jackie - Director of East Village.

5/5

Google

Lived in Insignia Point for 6 months. Loved the flat and convenience of the location. Everything worked perfectly in the flat, which was maintained to a high standard. I raised minor maintenance requests and they were taken care of quickly. Special mention - Dominic Dennis of Hub team was always prompt with queries and resolution, and Abdul in the onsite office helped us kindly.

Prashanth Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you so much for the review, we are delighted you have had a great experience with us. Jackie - Director of East Village

5/5

Google

We worked with Dave Oborne for finding a home for us in EV. Simply put, Dave is superb. He took into consideration our requirements, and move-in dates and came back with very appropriate properties which we finalized on the spot. The speed of finding the property with the amount of support we got from Dave was nothing short of amazing. Highly recommend working with him if you are looking for a place in EV :)

Amar Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Amar, Thank you so much for your review and recommendation and your kind words about Dave, we think he is superb too. I hope you will be very happy in your new East Village home. Jackie - Director of East Village

5/5

Google

We have had a very pleasant experience with Get Living right from viewing the property, completing the tenancy process and moving in. Charlotte and Zainab have been hugely helpful all along the way. Thank you! Update - After staying here for more than 3 years - I'd like to give a special shout out to all the maintenance staff and the management team. Maintenance requests are addressed promptly and the work is executed very well!. The staff that attend to the flat are friendly and considerate.

Ajay Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Ajay, Thanks for the 5* review! It’s great to hear that Charlotte and Zainab were so helpful and had such a positive effect on you move-in experience. Enjoy your new home! Matt Stansfield, Lettings Manager

5/5

Google

I have lived in East Village for over 3 years now, and the experience has been great so far. Any maintenance issues are always resolved promptly by Get Living and the team is incredibly responsive on emails. We have recently renewed our lease and Francesco and his colleagues provided thorough guidance and assistance from start to finish of the process. Update December 2022: we have now moved out of East Village and cannot recommend Get Living enough. Stellar and responsive management team (Shikha, James etc) , high spec properties and a great location!

G Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you so much for your recommendation. We are, of course, sorry that you are leaving us but wish you every happiness in your new home. Jackie - Director of East Village

5/5

Google

Davide and Zareena have been very helpful from start to finish with helping us with the seamless process of finding, signing and moving into our flat - we cant wait to live here! Francesco has been so helpful with sorting out our parking permit and all the time were so quick to respond and find us a solution - very happy!

Megan Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

Davide showed us around the area and apartment when we were doing viewings. He was extremely informative, helpful and friendly in helping us with a search for our apartment. Turn around time to get things done was quite fast. Thereafter we were helped by Alex, when it came to contract execution. His responses were fast. However some questions needed up be asked more than once or we had to do some minor follow ups. Other then that, Alex was easy to deal with and was always willing to help and answer questions. Overall the service and professionalism was great.

Mumtaz Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Mumtaz, Thank you for your kind review, we are delighted your have received a great service from Davide and Alex. Alex hasn't been with us very long, and is already doing an excellent job. Thanks again and I hope you enjoy your home in east Village. Jackie Robinson - Director of East Village

5/5

Google

I had the pleasure of being assisted by Dave Osborne during my flat move! He helped with my initial move offering all the options available to me and talking me through the entire moving process, and now more recently with a sudden change of plans as we changed our flat choice. He was extremely nice and helpful, showing us 5 different flats and working to get the process sorted for us in only a couple of days ensuring a smooth transition from current flat to new flat on the exact move out date. Thank you so much Dave!

Rahima Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you so much for the review, we are delighted you found the right home with us. I have passed this message to Dave. We hope you enjoy East Village as much as we do. Jackie - Director of East Village.

5/5

Google

I had a great experience with the customer service team. Francesco and Zainab were incredibly helpful and supportive throughout the rental process. Their assistance made the entire process a lot smoother. I appreciate their professionalism.

Yichia Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

My experience so far with Get Living has been excellent. I met with Claire Oki originally who organised for me to see some flats and then took me through the initial reservation process. It was a pleasure to deal with her - she was very responsive and efficient. I also saw the flats with David (don't know surname sorry!) who was lovely and very patiently showed me round the complex and a number of flats while I ran around taking photos and smiling like a Cheshire Cat - it is a wonderful place. Can't wait to live here; I am sure I will be very happy!

Tina Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

Pleased to have a service received from the EV Maintenance Team this morning. Attended by Ryan Walker, who was the engineer to service the washing machine for our apartment. With his high level of professionalism and the beautiful smile he carries, he won our hearts. Not only it's good behaviour that pleased us. But through his quick and efficient service, he managed to get the work done much earlier than expected which allowed me to leave for my office on time.

Bishal Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

Eddie (maintenance) was absolutely brilliant. Super fast response time, very friendly and personable and fixed our dishwasher really fast. He gave great customer service - we are very thankful for the maintenance team at Get Living.

Natasha Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thanks Natasha, we appreciate how much an inconvenience it is when an appliance is out of action. So glad we got it sorted for you. Jackie - Director of East Village.

5/5

Google

Thanks to RYAN, who came today in the morning to fix our dishwasher. And thanks to the Get Living Team in East Village, especially Andrew, who was sending us Ryan within a few hours!

Agnes Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

5/5

Google

A few weeks ago I've had a pleasure to participate in the apartment viewing with Claire Oki who represented EV - Get Living. The meeting was on time as per the schedule, conducted with the appropriate diligence and professional approach. We've had a chance to view a few apartments available for renting and discuss the advantages of engaging with the Get Living. Overall, I was happy with the tour organized which resulted in signing long-term tenancy agreement. Keep it up! :)

Evgen Β· 12 June 2023 Β· Get Living London (1 East Park Walk)

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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