Trusted Agent profile
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Get Living's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy experience at Get Living (East Village) has been magnificent! It's so safe + new + clean. Plus, the Get Living staff are so kind + fun to be around (they make my parents and I feel at home) and very helpful (fast replies + always ready to help). I'm definitely coming back when I do my PHD. I adore this place and have been recommending it to my classmates (two of whom have booked a flat already). Great work! :)
1/5
GoogleI rarely write reviews of the companies, but the issues and pure customer and maintenance service that we had over two years of tenancy with Get Living forced me to write this. I wouldn’t recommend anyone to deal with them as their service is awful and they are not a customer oriented company at all. If you are considering renting from them I would advise to check the reviews at the East Village London tenants groups. There are lots of complaints and issues with them and their management. And not being able to reach to them when it’s needed. And I’m not even mentioning high energy bills from their energy company that can’t provide even meter readings.. But the last drop for me was when they refused to adjust our move out date which was informed to them a month and a half before moving out - we were leaving the country and booked flight tickets for a date that is 7 days earlier than original move out date and asked Get Living to move that date for 7 days earlier. So we cleaned the apartment and left the keys with them and then were asked to pay for a week that we weren’t living at the apartment. They acknowledged getting the keys and sent us a check out report so why should we pay for a term that we wasn’t there? They might have had even a new tenant and trying to charge two rents for the same place.. 🤔 As the apartment was professionally cleaned and we left it in much cleaner condition then it was when we moved in, so it is very possible that they already got a new tenant but yet still asking us to pay. Also, we were okay with them showing our apartment during our last two months of tenancy. And I made sure that the apartment was nice and clean (like showroom) when the viewing time was scheduled.
5/5
GoogleTom and Brad fixed the leak in the flat quickly, nice blokes 👍 …
Hi Timothy, We really appreciate you taking the time to give us a review , I am very pleased to hear Tom and Brad have been able to assist and I will share your comments . Best wishes Kim , General Manager
5/5
GoogleWe had a leakage issue in one bathroom and the plumber Denis helped fix it in no time. He was very professional and friendly. 🙏 …
Hi Esam, thank you very much for your review it is much appreciated , I am pleased Denis was able to sort your leak and was professional and friendly I will ensure your kind comments are passed on . Best Regards Kim
5/5
GoogleRating only, no written review.
Hi Dale Many thanks for your review and its great to know You are Happy with New Maker Yards . Kind Regards Kim General Manager
5/5
GoogleRick was awesome he made quick work of replacing the batteries in my door. Excellent job !
Hi Turks, Thank you so much for your review , its great to know Rick was able to assist you and I will ensure your comments are passed on . Many thanks and best wishes Kim , General Manager
5/5
GoogleDenis and Tom were great - a really professional service with ease which is key when someone is coming into your home. They answered any questions and were finished quickly and efficiently
Hi Genna-Leigh , Thank you so much for taking the time to do a review , great to know that Denis and Tom were really professional and able to assist. Kind regards Kim , General manager
5/5
GoogleDenis and Shane did a great job fixing my toilet flusher. They are skilled professionals who got the job done quickly and efficiently. Thank you.
Hi Khadijah Many thanks for taking the time to give the team your review and its great to know Shane & Denis was able to assist and provide a good professional service., I will ensure your comments are passed on . Kind Regards Kim General Manager
5/5
GoogleRating only, no written review.
5/5
GoogleTony came and fixed our shower within an hour of raising the maintenance request! Very professional and polite service too Thanks 😊 …
Hi Emma, Thank you for taking the time to leave a review, we really appreciate it. We know how inconvenient it is not having things functioning as they should, so I am pleased we could fix it so quickly. Jackie - Director of East Village.
5/5
GoogleWe had a problem with the drain of the basin. Getliving was very efficient, they sent the engineer in the next morning. The engineer Tony was very friendly, he resolved the issue in a minute. Thanks for Tony’s good service.
Hi Maureen, welcome to East Village we are happy to have you! And thank you for the feedback on Rikki and Zainab, they will be pleased. Jackie Robinson - Director of East Village
5/5
GoogleWanted to do new review, but seems you can't, so doing an update...Loved loved loved Get Living.....Cant fault. Only moved out due to distance....Rebecca Ribeiro-Piper is really helpful, professional, and on top of things, and gets things done..They are lucky to have her....Claire in lettings is very professional , and Colleen and Jackie who are heads of departments are very quick to respond...So big thank you..........Get living East Village, Fantastic helpful, and beautifully run. A big shout out to Claire Oki, who is a credit to Get Living East village. She is knowledgeable , always gets back to you, a real star in this company. Nothing was too much trouble, get living, you are lucky to have her. I would now like to add Francesco Vertaglio, who also has helped me. so much. He is another star, and I am thankful. very well run by these two people
5/5
GoogleSo, my toilet had a problem and I have to give props to the Get Living team for being super quick to help out. They got an engineer over the very next day and got things fixed up. Big shoutout to Tony, who fixed the toilet within a matter of minutes.
5/5
GoogleI live in the area and have found Get Living always to be helpful. They also have great customer service when visiting them from Dominic on front desk. He made me feel very welcome and solved my query very quickly and professionally.
5/5
GoogleMy car was recently stolen together with my car park fob and parking permit. Abdul has been kind enough to arrange for a permit and for a fob replacement. Abdul has shown a significant amount of empathy, kindness and has been extremely efficient and helpful throughout the process. A great example of going above and beyond. Abdul - thanks for all your help. Extremely grateful to you. The customer service you have demonstrated has been second to none.
5/5
GoogleDominic Dennis from the East Village Neighbourhood Hub Team was super helpful in booking us a parking spot in the loading bay on the day we were moving it. That helped our shift into our new home a lot easier. The Get Living team has been quite helpful throughout the process!
Hi Pranav, Thank you for the review, we understand how stressful moving can be so we will always try and make it as smooth as possible. I'm delighted we did not disappoint. We hope you will very happy in your new home. Jackie - Director of East Village
5/5
GoogleWe are still waiting for our tenancy contract however so far the process has been seamless and with high standards. So I recommend these professionals. You can see they really want to build a community. Harry helped us booked the flats we wanted to view and had been very reactive. Orphee, who was on her first day got the extra mile to make us visit THE flat we actually wanted to live in. The front desk team have been lovely, offering coffee and answering all our questions while we were waiting to reserve the flat.
5/5
GoogleDenis and Shane from maintenance came and sorted an issue with my oven within an hour of calling, really helpful and proper nice guys.
Hi Dylan , Thank you so much for taking the time to give us a review and I am delighted to hear that Shane and Denis have been able to assist and for your kind comments which will be shared with the team . All the best Kim, General Manager
5/5
GoogleI have recently moved in to new maker yards. Having relocated from another country is daunting enough but the team at new maker yards have made my move in easy and hassle free. They have assisted me during every step of the journey and Joshua has been fantastic during this process. He was always there to answer any of my questions and put us at ease during the move.
Hi Sahil, thank you so much for your review and welcome to New Maker Yards, I am delighted to hear that you have had a hassle free move and I will certainly pass on your comments to Josh. I hope you settle into to your new home and enjoy the neighbourbood . Please do let us know if there is anything we can assist with. Kind Regards Kim , General Manager
1/5
TrustpilotShould avoid upfront rental and break clause
Rented New Maker Yards for 12 months then renew 6 months with upfront of whole rental. The new contract include break clause of 2 months notice so that I may get refund for early move out. I sent move out notice to Get Living and had received confirmation, and the keys were handed to Get Living in person. As I was busy with new home, I just sit tight and wait for the refund. After about 1 month, I sent email to inquire the status of refund, receive reply that my contract should ends until the original tenancy and no refund was initiated. I immediate return call to state the above-mentioned facts. I was informed that they will look into the case and return call soon. I called again multiple times and they still said they will return call "soon". Now considering going to property ombudsman. UPDATE: finally received the 2 months' upfront rental on 5-Sept (contract ended on 27-May)
5/5
GoogleHad a couple of maintenance issues that needed attention. The maintenance team were swift to respond and the on-site team, Tom and Shane did a fast, efficient job. I'm extremely happy with their professionalism and handling of the problems.
Hi Brent, Thank you very much for taking the time to give us a review , I am glad to hear we have been able to fix your problems and I know Shane and Tom will be pleased to know that you are happy with the work , I will ensure your comments are shared with the team . Many thanks indeed all the best Kim , General Manager
5/5
GoogleI have just moved out of new maker yards, and I only have good things to say about the place that had been my home for two years. Whenever there was any issue it was easily resolved by a trip to the office or putting a maintenance request which was dealt with immediately. There were some issues regarding the gates being broken or some parcels being stolen but these issues are quite common in every neighbourhood and they even added a parcel room to resolve this issue. There is also some responsibility on behalf of the tenants to collect parcels, especially food parcels soon so the parcel room doesn’t smell rancid. I’ve loved living here, especially seeing all the pets on my way out, the food disco trucks and also the lovely office, maintenance and cleaning staff! Will miss it very much
Hi Samantha, Thank you so much for your great review and kind comments that I will ensure is shared with the whole team . We are delighted to hear that you enjoyed your 2 years living at New Maker Yards. We hope you will be happy in your new home and wish you all the very best , Kind Regards Kim , General Manager
5/5
GoogleRating only, no written review.
Hi Yeung, Many thanks for your amazing review. All the Best John Hards, Head of Relationship Management
5/5
GoogleHad been having a lot of trouble trying to change sharer but found one of the employees, John Hards incredibly helpful :)
Hi Henry, Many thanks for your kind review. I was more than happy to help out and glad to hear things are now sorted for you. All the best, John Hards Head of Relationship Management
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
