Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleA perfect experience so far. Thank staff Ani a lot. Ani was very patient and kind in explaining our concerns about the apartment. The communication was effective and detailed. At the same time, Ani recommended apartments that met our requirements very well. Through online viewing, the apartment looks clean, with a nice view, and a nice design. Looking forward to spending a memorable year with Mawes after moving in.
Tianxiang Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Hi Tianxiang,
Thank you for taking the time to review Elephant Central, Its wonderful to hear you have had a great experience. I will pass on your wonderful works to Ani.
We look forward to seeing you soon.
Kind Regards
Jane Reeves
General Manager
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5/5
GoogleThe apartment is amazing. It is modern with a consistent furnishing style. Everything looked new and cleaned when I first moved in. I lived at Mawes House and I loved my bedroom because the floor-to-ceiling windows gave me the perfect sunlight on sunny days. The living room is spacious which I could find a space for yoga.
The location is perfect as providing convenience. There is gym, Sainsbury, Chinese supermarket and plenty restaurants near around. The railway and bus stations are next to the building and tube station is only a few minutes walk away.
The property management is also excellent. The building is equipped with automatic delivery locker. There is no need to worry about missing delivery. The maintenance team is always ready to help with any maintenance issues. They are easy to contact and fast responding. I recently moved out due to personal reasons, thank to Jasmine Best for her support for my move out by giving all the professional information and explained details. She makes the process more smoothly and helps a lot in the busy moving time. The whole management team is responsive and supportive in general.
Enjoyed living with Get Living and Highly recommended for all who are looking for a comfortable apartment with high living standards.
Monica Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Thank you for the lovely feedback Monica, we are so pleased to hear you had such a great experience with the home and the team, especially Jasmine. You will be missed too.
Thanks
Jane Reeves, General Manager, Elephant Central
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5/5
GoogleVery, very good rental experience! The official website of gl has attracted me deeply, and the listings are also very comfortable and elegant. Special thanks to Ani for her patient answer, so that my friend and I can rent the apartment we like smoothly.
LUDAN Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Hi Ludan,
Thank you for taking the time to leave us a review, its great to hear of your experience. I will pass on your kind word to Ani.
Kind Regards
Jane Reeves
General Manager
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5/5
Googlei've had nothing but an excellent experience with getliving. they are extremely professional and friendly, and have helped me every step of the way from renting the property to settling in. Shoutout to Ani who has really been amazing throughout the move. The concierge and neighbours are all super friendly, and I can really feel the sense of community here :)
Charmaine Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Thank you for your review.
Kind regards
Jane Reeves, General Manager, Elephant Central
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5/5
GoogleAfter rather few disappointing experiences hunting for a flat, Alexis was a game changer! In less than a week, we got the keys to our new apartment! Alexis was very helpful, super efficient and straight to the point lettings agent! Amazing at his job.
We are grateful and happy! Thank you Alexis!π
Jurate Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Thank you so much for taking the time to write your lovely feedback. We all agree Alexis is an absolute star. I hope you continue to enjoy your home and experience with us.
Many thanks
Jane Reeves
General Manager, Elephant Central
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5/5
GoogleMany thanks to Anire for helping me with the process of securing an apartment and also being so patient with my questions. She always provide timely and detailed answers. Really appreciate the help from the concierge and security while I was moving in too.
Stanleywu Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Thank you for your lovely review!
Kind regards Jane Reeves, General Manager
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5/5
GoogleI can't express enough how pleased I am with Anire. Her promptness in responding, coupled with her unparalleled professionalism, truly stands out. Every question I had was addressed with patience and a thorough explanation. The rental process, which can often be daunting, was made effortless due to her exemplary work. I deeply appreciate her commitment to excellence and would highly recommend her to anyone seeking rental services. A heartfelt thank you also goes out to the entire team for going above and beyond!
Olivia Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Hi Li,
Thank you for your kind words about Anire and its great to hear you have had a enjoyable rental experience with Get Living.
We all look forward to meeting you around Elephant Central.
Kind Regards
Jane Reeves
General Manager
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5/5
GoogleI stayed there for around one year and it had been a really fantastic experience with Get Living. The location is nice and convenient. You can easily go to city center and there are various shops and restaurants like Asian or South American food. Sainsbury and Tesco are also close to it.
The facilities of my property are fantastic and new. But what makes this place so special is the team who runs this place. Alexis David helped me to move in smoothly and the manager Danielle helped me on different matters a lot. The reception team is very nice as well. They are always there and glad to help you out. Manager Desiree Giudice helped me to move out very smoothly. I don't have to struggle to take my deposit back. The management team overall is very good and they can help you deal with things very quickly and efficiently. They usually respond to my queries by the next working day.
They have a great maintenance team that you can rely on. The manager Skye Campbell runs the team very well. Guys in the team like Karpa can really manage some difficult tasks. And usually it only takes less than two working days to complete the working order. It is much quicker than my previous experience with other teams.
It is a very nice place and managed by very nice people. It absolutely deserves its price.
Albert Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Thank you for such a lovely review Albert. I am so pleased to read your feedback on the team and Elephant Central. I really appreciate the detail and time taken to write this. Best wishes. Jane Reeves, General Manager, Elephant Central.
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5/5
GoogleI wanted to express my appreciation for the excellent lease services provided by your company. The team has been very helpful in finding the perfect property to suit my needs. The lease application and approval process was efficient and smooth. You have made leasing an home incredibly simple. Thank you for your dedicated customer service.
ζ±δΈGreySoul Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Hi,
Thank you for your kind words, Its so nice to hear you have had a great experience.
We aim to be there for all our residents and we all look forward to meeting you.
Kind regards
Jane Reeves
General Manager
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5/5
GoogleMany thanks to Francesco for helping me during the contract signing! Always provide detailed answers when I have questions.
Also thanks to Alexis for showing me the house in advance so I can make a better choice.
The staff members were very helpful and I am looking forward to moving in!!!
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Let me share my experience after staying a few days:
Fast, convenient and safe are the most appropriate keywords in my opinion! Many thanks to Gergana for her help, she not only introduced me to the environment on the day of check-in, but also responded to my emails quickly if I had any questions in the next few days!
I really appreciate the quick action of the maintenance staffs, when I found out that there was a problem with the mattress and shower head, they fixed early the next morning! And replaced with a brand new mattress :)
Dollymya Β· 26 August 2023 Β· Get Living London (38 New Kent Road)
Agent replied Β· 25 August 2024
Hi Dollymya 777,
Thank you for leaving such a great review, I will pass your kind words on to the team.
We look forward to seeing you at our next event.
Kind Regards
Jane Reeves General Manager, Elephant Central
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3/5
GoogleRating only, no written review.
Conor Β· 24 August 2023 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Conor, Many thanks for your great review. Delighted to hear you are enjoying life in New Maker Yards and enjoying your new home in our brand new building. If there is anything else we can help with, please get in touch.
Many thanks, John, Head of Relationship Management
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1/5
GoogleThe WORST rented property service I have ever lived in!! Raised numerous complaints against get living. Not had a single positive outcome, the office staff/ property managers are completely unhelpful and irresponsible ( although, cleaning staff and maintenance are good, even these staff member agree the office is a shambles, along with many many tenants). I canβt begin to list the endless problems we have faced in the past year of living here but, just Most recently, 3 parcels were stolen in a week from the βsecureβ parcel room. Get living staff refuse to help in any way and simply tell us the problem is not theirs. Not to mention the rancid smells coming from the parcel room due to uncollected hello fresh boxes and the bin sheds are even worse which are situated right by the entrance to the property. Take my advice and save urself the stress STAY AWAY. We were so excited after our first viewing, what weβve experienced is far from that. I will be writing a new review per issue complaint if not resolved WITH PICTURES for people if you are thinking of moving here.
Ben Β· 24 August 2023 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Ben , I am really sorry to see that you felt the need to alter your previous review . I unfortunately have no record of any complaints from you as we are unable to find your name on our tenancy? If you would like to contact me directly then I can personally look into your issues. Sadly with regard to the parcel room the incident you refer to last week was another resident who stole the parcels , this was investigated immediately by the onsite office team with Parcel Safe who operate the parcel room and the culprit identified and contacted by the property manager and the parcels returned within 2 hours, that individual has now had access taken off them . So I am unsure why you state no one would help? If indeed you refer to a different incident than please contact me or pop into the office 9am - 7pm Mon-Fri and 10-4pm Sat to speak to me or another team member . If you have spoken to someone in the central hub in London then I am afraid we don't appear to have had it passed on to us on site which of course would be followed up . The description you describe of the team is totally out of character to the normal very good feed back and as such is even more of a concern that I would like to rectify but without being able to identify you or your apartment number I can't investigate further so please do get in touch directly. Many thanks Kim , General Manager
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5/5
TrustpilotViewing at get living
The staff at get living were very helpful and friendly, especially Aisha who showed us around and answered all our questions! We managed to reserve an apartment the same day as our veiwing which was great especially since we needed a move in date that was soon.
Hayden Β· 18 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleRating only, no written review.
Tsao Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleAlways very responsive and very honest. An excellent landlord, highly recommend!
Alessio Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Thank you for the feedback Alessio, I am delighted you have received such great service with high integrity. Do let us know if we can help with anything else.
Jackie
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5/5
GoogleFriendly concierge, convenient location and great, accessible amenities! Located in a lovely and quaint neighbourhood as well.
Charles Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleI recently completed the contract process. Zainab was extremely helpful and assisted with all my queries along the way. Good customer service!
Farzanah Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleWe were assisted by the property manager Claire to obtain our new flat and she has been proactive in assisting us in our queries and has been very supportive.
Archit Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleClaire and Zainab provided exceptional support, understood my needs, and presented perfect property options. Their knowledge of the market was evident, and they were always honest and responsive. Thanks to their efforts, I found my dream home. Highly recommended!
Dechawat Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleDominic has been very helpful and assisted with all my queries. We were initially shown an apartment on video, which we were going to settle with. When we saw the actual apartment, we were terribly disappointed as it was in a very poor condition. Dominic was instrumental in helping us to find an apartment we liked and were comfortable with and we truly appreciate it. We look forward to future interactions with him.
Muhammad Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleMy experience at Get Living (East Village) has been magnificent! It's so safe + new + clean. Plus, the Get Living staff are so kind + fun to be around (they make my parents and I feel at home) and very helpful (fast replies + always ready to help). I'm definitely coming back when I do my PHD. I adore this place and have been recommending it to my classmates (two of whom have booked a flat already). Great work! :)
Dalal Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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1/5
GoogleI rarely write reviews of the companies, but the issues and pure customer and maintenance service that we had over two years of tenancy with Get Living forced me to write this. I wouldnβt recommend anyone to deal with them as their service is awful and they are not a customer oriented company at all. If you are considering renting from them I would advise to check the reviews at the East Village London tenants groups. There are lots of complaints and issues with them and their management. And not being able to reach to them when itβs needed. And Iβm not even mentioning high energy bills from their energy company that canβt provide even meter readings..
But the last drop for me was when they refused to adjust our move out date which was informed to them a month and a half before moving out - we were leaving the country and booked flight tickets for a date that is 7 days earlier than original move out date and asked Get Living to move that date for 7 days earlier. So we cleaned the apartment and left the keys with them and then were asked to pay for a week that we werenβt living at the apartment. They acknowledged getting the keys and sent us a check out report so why should we pay for a term that we wasnβt there?
They might have had even a new tenant and trying to charge two rents for the same place.. π€
As the apartment was professionally cleaned and we left it in much cleaner condition then it was when we moved in, so it is very possible that they already got a new tenant but yet still asking us to pay.
Also, we were okay with them showing our apartment during our last two months of tenancy. And I made sure that the apartment was nice and clean (like showroom) when the viewing time was scheduled.
Iryna Β· 16 August 2023 Β· Get Living London (1 East Park Walk)
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5/5
GoogleTom and Brad fixed the leak in the flat quickly, nice blokes π β¦
Timothy Β· 2 August 2023 Β· Get Living New Maker Yards
Agent replied Β· 2 August 2023
Hi Timothy,
We really appreciate you taking the time to give us a review , I am very pleased to hear Tom and Brad have been able to assist and I will share your comments . Best wishes Kim , General Manager
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5/5
GoogleWe had a leakage issue in one bathroom and the plumber Denis helped fix it in no time. He was very professional and friendly. π β¦
Esam Β· 25 July 2023 Β· Get Living New Maker Yards
Agent replied Β· 27 July 2023
Hi Esam, thank you very much for your review it is much appreciated , I am pleased Denis was able to sort your leak and was professional and friendly I will ensure your kind comments are passed on . Best Regards Kim
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