Trusted Agent profile
★★★★★
1,368 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,368 reviews on two platforms, rated 4.5 out of 5 overall.
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Get Living's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTom and Ross were brilliant. Sorted out the issue for me and went extra mile to sort other little things that they spotted.
Hi Ravin , many thanks for your review it is very much appreciated and we are delighted to hear that Tom and Ross were able to assist you . I will ensure your lovely comments are shared with the team . Kind Regards, Kim , Regional Director
1/5
GoogleIn the last month we have been left with no hot water multiple times, and now no water at all. The issue clearly isn’t fixed and it’s becoming increasingly frustrating when this is now a common occurrence.
Hi Lydia, we are very sorry there has been some issues with the water system intermittently over the past 2 weeks which I assure you has and still is being managed by experts, a part was replaced immediately that failed but unfortunately there was a problem with a booster pump yesterday which is being replaced today . The estate team are working hard to fix this and monitoring the system, on all occasions it has been back up and running within a very short period of time . We apologise for this inconvenience and assure you the team are working hard to rectify but we totally understand this is frustrating . It is a very complex system with many parts and components so not always easy to immediately identify a quick fix . The estate team would be happy to speak to you or pop into the office for a full explanation. Once again please accept our sincere apologies for any inconvenience caused . Kind Regards Kim, Regional Director
5/5
GoogleI requested a change for two faulty downlights, and the team ended up replacing all four to ensure everything worked properly. Their service was helpful and efficient.
Hi Sha, Many thanks for taking the time to review , I will share your comments with the team and I am pleased the maintenance team were able to assist you & you found them helpful and efficient. Kind Regards Kim , Regional Director
5/5
GoogleI’d like to thank Olawumi for her dedication to helping me find a parcel that had been mislaid over the weekend by delivery personnel. It should have been difficult to locate too, because some tag on the package covered my details, but her eagle eyes spotted it in seconds after I’d been there twice. Amazing.
Hi Bankole, thank you for your wonderful comments regarding our new Parcel Room service, I've passed your message to Fern and Gianna who I'm certain will be delighted to hear. If there is anything else we can help with, please get in touch. Regards, John Hards - Head of Relationship Management.
5/5
GoogleDenis and Tom from maintenance came to see if they could fix the intercom I’d been having issues with. They were super professional and friendly and went above and beyond to try and fix the problem and eliminate possible causes. In the end it was an external fix but they were extremely helpful and really nice guys.
Hi Laura, Thank you so much for taking the time to review we really appreciate it and Denis and Tom will be pleased to hear your great feedback about your recent maintenance visit, I do hope everything is fixed for you now ?. Kind Regards Kim, Regional Director
5/5
GoogleWe found the move to New Maker Yards really pleasant and a smooth transition. The quality of the flat is really high and it's been a great place to live thus far. We'd also like to mention Olawumi, as she was extremely helpful with the move in and was really accommodating to our needs on the day.
Hi Joshua, Thank you for your lovely review. I'm pleased to hear you've found your transition into New Maker Yards pleasant and smooth, and that you find the quality of our homes really good. I've passed your kinds works onto Olawumi, who I'm sure will be delighted to hear. If there is anything else you might need help with, please get in touch. Many Thanks, John Hards, Head of Relationship Management.
5/5
GoogleElla was very kind and welcoming during our flat viewings. The whole place feels very down to earth whilst maintaining high standard living spaces. I would recommend get living to a friend looking to rent for the first time!
Hello Aine, Many thanks for your lovely review. It's great to hear you wish to recommend us, please look out for our Refer a Friend scheme! I've passed your kinds words over to Ella, who I'm sure will be delighted to hear. Many thanks, John Hards, Head of Relationship Management.
1/5
TrustpilotDisgraceful customer service, overpriced horrific
Disgraceful customer service, can’t even do basic jobs like arrange direct debits, but somehow the tenant is always to blame. Messed us around at every interaction from pre-move in to post-move out. Overpriced for a basic apartment and no amenities, and it costs an extra fortune on top to secure a patch of concrete to park a car, as well as the buildings are unsafe as the doors are always broken, terrible parcel room and bin room systems. They seemingly paid for the cheapest contractors possible who left the fire door a mess when coming to fix it, then tried to take money out of our deposit for the damage they left. No attention to detail the entire tenancy until they spotted every hair and speck of dust upon moving out and tried to charge for it, despite it being in a better state than at moving in. Terrible company, DO NOT RENT HERE.
5/5
GoogleI want to express my gratitude to Vadym. He is an incredibly kind person who always greets everyone with a warm smile. Whenever I face any issues, he is there to help without hesitation. His kindness and willingness to assist have made a big difference, and I truly appreciate everything he does for the residents.
4/5
GoogleEast Village London was my home for 16 months. My apartment was modern,bright and spacious. Repairs and maintenance are expedited quickly and effectively and i had no issues whilst living there. All the staff were courteous and friendly including the cleaning staff. A special mention to Mary, concierge who always greeted me with a smile and a hello.However, there were issues with outer security gates to the Skylark building.The front and back gates were out of service quite a few times As security is important to me,hence my score 4*
5/5
GoogleRating only, no written review.
2/5
GoogleRelationship management is poor and very little collaboration is done with tenants. Design changes to buildings are in poor taste with no consultation. There are no tenant events.
5/5
GoogleHad Andy the electrician from Get Living work on my flat recently to fix under cabinet kitchen lighting . Did a fantastic job and was quick and professional. Highly recommend Andy for great work.
5/5
TrustpilotGreat communication from the start
Great communication from the start. Really easy to arrange a viewing and put down a deposit. Aimee showed us round the apartment. Aimee was extremely helpful and knew all about the property which helped make the decision to take. Aimee helped us through the application process and was on hand to answer questions. When we got the keys, Kinga welcomed us to the property and conducted a safety walk through of the property. Kinga was very knowledgeable about the area and helped us settle in. Thank you both!
1/5
GoogleAwful company, extremely unprofessional and completely mess people over. Do not use them
1/5
GoogleAwful place to rent a property. They scam you and steal your holding deposit and give you no reason why you didn't pass your affordability check. Lost £600! STAY away!
5/5
GoogleI am so happy to live in the East village, especially with the help of Ernest who is always there when something comes up. It became home and one reason to call it home is to be welcome and find help in person with Ernest!
5/5
GoogleErnest Beresford has been unbelievably helpful as my daughter has moved into her flat. It’s made it easier seeing a friendly face!
1/5
GoogleAwful awful awful awful. Incredibly unprofessional and scammers! They have failed my friend for no reason and refused to refund her holding deposit. She’s now pregnant and homeless and there has been no attempt to make it right. They’ve gone completely against everything they claim to stand for and essentially scammed her. Their lack of support and integrity is shocking. I wouldn’t recommend them and if I could give them 0 stars I would.
1/5
GoogleAvoid this lettings agent at all costs! They scammed us out of a significant holding deposit and rejected our application, claiming we were high risk based on dubious third-party referencing checks (for context: my credit score and finances were impeccable, far exceeding their affordability criteria). Despite this, they refused to return our holding deposit, leaving us without a home and out of pocket. They've profited without any effort, while we’re left struggling. This kind of unethical behaviour just shouldn’t be acceptable these days. Steer clear of these crooks!
1/5
GoogleIf I could give -1 stars…. I would. If you work hard for your money, do not come here! If you value your mental health and time, do not come here! If you value quality customer service, do not go here! After taking my holding deposit, they have refused to return it despite not providing a justification and true reason! Am I single mother of 4, a holding deposit is a massive factor in mine and my children’s livelihood. Unprofessional and disgusting behaviour.
1/5
GoogleDO NOT INVOLVE YOURSELF WITH THESE PEOPLE! I am now left homeless and pregnant because of this appalling company. Despite clearly exceeding their affordability checks, they deemed me high-risk based on their mysterious third-party referencing system, which they couldn't explain. To make matters worse, I’ve been scammed out of my holding deposit for the property I couldn’t wait to get the keys for. Despite crying down the phone pleading with Lettings manager Rose Rodriguez to at-least return my deposit if nothing else, I was met with a very very cold service. Their lack of transparency and accountability is infuriating. Stay far away from Get Living, this is not a company you can trust!
5/5
GoogleThis was me and my partners first time moving away from home and everything was relatively new to us. We asked a lot of questions throughout the whole process and ran into some issues we hadn’t experienced before. The customer care team was so helpful. From our viewing with Amy, to online assistance from Zainab and Janice, among others, we have now got confirmation of our move in and cannot be more excited! Thank you all for all your help, we apologise for the volume of emails throughout this process but are extremely thankful for your prompt responses and support😅!
Hi Jake , Thank you so much for taking the time to review , I am delighted to hear that you & your partner have had such a good experience and I will certainly share your comments with the team. Thank you for choosing New Maker Yards and I hope you will both be happy in your new home . Best Regards Kim, Regional Director
5/5
GoogleThank you for finding Anire Omamogho! My friend and I booked several rooms at Getliving, and since we were inexperienced, we encountered many problems along the way. Anire Omamogho patiently answered our questions and provided assistance throughout the process. We are very grateful!
Hi Songlin, Thank you for taking the time to leave us this great review. Kind Regards Danielle Nicholls Elephant Central - Neighbourhood Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 East Park Walk) has the most, with 849 reviews rated 4.4 out of 5, followed by Salford with 376.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
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