Trusted Agent profile
★★★★★
1,368 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,368 reviews on two platforms, rated 4.5 out of 5 overall.
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Get Living's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAni was incredibly helpful and made the entire process easy to understand. Her communication was clear and she ensured that all my questions were answered promptly. Excellent service!
Hi Demi, Thank you for taking the time to leave us this wonderful review. I will pass your kind words on the Ani. Kind Regards Jane Reeves Regional Director
5/5
GoogleEmployees of Get Living were very helpfull, especially Orphee-Lorraine Tshiyamba. She showed us many apartments and answered all our questions !
Hello, Thank you for your kind works, we will pass on your positive feedback. Kind Regards Jane Reeves Regional Director
5/5
GoogleI highly recommend that future clients contact Anire from Elephant Central for their queries and requests ; I was provided with excellent service and communication, and was able to reserve my accommodation at Elephant Central in only two days! Great work!
Hi Lora, Thank you for taking the time to leave us such a great review. I will pass on your kind words to Anire. We look forward to meeting you once you have moved in. Kind Regards Jane Reeves MARLA Regional Director
5/5
GoogleHave lived here for two years now and will be the third. Super love Anire's service, prompt and courteous replies and the recommended properties are perfect! Recommend everyone who goes to school in the neighbourhood to consider getliving's housing, it's really good value for money.
Hi Guo, Thank you for taking the time to review Elephant Central, I will pass on you kind words to Anire, any think you for the recommendation to your friends. We look forward to seeing you are our next event. Kind Regards Jane Reeves Regional Director
5/5
GoogleIn my viewing progress, I was 100% satisfied with Anire. She has patience and professionalism! At the time of booking, I had only booked one property’s viewing, but she showed me three properties, and I was able to choose the one I was happy with.
Hi Zhang, Thank you for your kind words and its great to hear of your experience here at Elephant Central. We look forward to meeting you at move in. Kind Regards, Jane Reeves Regional Director
5/5
GoogleWe recently rented a small apartment in the city with GetLiving for our work in London from Monday to Friday, and we couldn't be more pleased. The rental team has been excellent, helpful and professional every step of the way. It was spotless at handover, with a perfectly working extractor fan system, well-furnished, and even the oven clock was set. The facilities are top-notch, making our stay very comfortable. Highly recommend GetLiving!
Hi Ross, Thank you for taking the time to leave us this great review. It is lovely to hear you are enjoying your time year. Kind Regards Jane Reeves Regional Director
4/5
GoogleRating only, no written review.
Hi Ahha, Thank you for taking the time to leave this review. If there is any questions please let the team know and they will be happy to help. Kind Regards Danielle Nicholls Elephant Central Neighbourhood Manager
5/5
GoogleRating only, no written review.
Hi Martin, Thank you for taking the time to leave us this review, it means a lot to the team. Kind Regards Danielle Nicholls Elephant Central - Neighbourhood Manager
4/5
GoogleI would like to rate a 5 star for Anire, she has been really helpful and supportive throughout the whole rental process. Haven’t given the 5 star as the maintenance do take a while to be done, but other than that my living experience here are pretty good.
Hi Jane, Thank you for taking the time to leave us this review. We appreciate your feedback and we hope to see you are our next event. Kind Regards Danielle Nicholls Elephant Central - Neighbourhood Manager
5/5
GoogleThis 5 stars is for Anire O! If you are looking to rent a place at the Elephant Central, please ask for her. My experience started from an inquiry to the final approval of the lease contract, and in between she even arranged a showing on my behalf for a friend who was visiting London. Not only that, whenever I got stuck with the application process she was there to assist with a email request. I really appreciate her customer minded attitude. She took the anxieties and fears away from me and my daughter who has never been to London, let alone renting a place remotely from overseas. Thank you, Anire. You are a great help.
Hi West, Thank you so much for this wonderful 5* review. It's great to hear of your rental experience with us. I will pass on your kind words to Anire. Kind Regards Danielle Nicholls Elephant Central - Neighbourhood Manager
5/5
GoogleDesiree Giudice has been really helpful through out our checking out process, including executing move-out inventories and chasing deposit release. It has also been a very pleasant experience staying with the property for the past two years--maintenance issues are solved once reported, deliveries are well taken care of and the team has been nice and efficient. Would like to return in the future x
Hi Samy, Thank you for your kind words. Its wonderful to know you had a good experience with Get Living. We home to see you again soon. Kind Regards Danielle Nicholls Elephant Central - Neighbourhood Manager
5/5
GoogleA person called Ernest B was helpful on two occasions in sorting out resident stuff for me. Diligent.
1/5
TrustpilotExtremely disappointing experience with…
Extremely disappointing experience with Get Living. After being evacuated from The Filigree due to serious safety issues, I was placed in temporary hotel accommodation for nearly two months, with no clear communication about when I could return to my home. After weeks of silence, I was finally offered the chance to move into a much smaller studio flat, not as a temporary solution, but as my only option going forward. It was made clear that it was either take it or be left with nothing, and I was given no support whatsoever to manage the move, despite the huge disruption and cost. To make matters worse, staff entered my flat without any notice or permission, which I only discovered through my home security camera. I tried to speak to them through the microphone, but was completely ignored. Later, I received an email saying that they would be accessing flats again using management keys without confirming a specific time, something that is both unacceptable and invasive.
5/5
GoogleGood overall experience. Special thanks to Zainab Fayad for outstanding customer service.
2/5
GoogleRating only, no written review.
Hi Odekanmi, Thank you for your feedback, we cant see you on your booking system, if you would like to discuss any issues please contact us at hello@getliving.com and we will be happy look in to this for you.
5/5
GoogleWe had a great experience with our move-out process, thanks to Desiree Giudice! She was incredibly helpful and made everything smooth and quick. Would recommend Get Living!
Hi Yuou, Thank you for taking the time to leave this wonderful review. It's great to hear of your experience with Get Living. Kind Regards Danielle Nicholls Neighbourhood Manager
5/5
GoogleVadym is a great worker. He really helped me with TULu printing. Thanks so much for him.
5/5
GoogleSince we’ve been living here the GetLiving staff have always been very accommodating and helpful with our needs. A special mention to Dominic Dennis who assisted us with resolving an on going issue for months, he managed to fix this within two weeks! Extremely happy with his help, communication and just being very caring and considerate in this matter. Another great thing about living in East Village is the safety and security. I have to thank Vadym and the others working at the front of Insignia Point who always speaks to us, are very friendly, helpful and always looking out for everyone. A big thank you to Tibor from the maintenance team who helped us with our baby’s cot. His dedication, professionalism and skills left us highly impressed and extremely happy!
5/5
GoogleAmazing service from Get Living's Maintenance Team! Kudos to Eddy, I had a problem with my fridge and dishwasher, and he fixed it insanely quickly and he kindly guided me how to deal with it next time also. Greatly appreciate it!
1/5
GoogleRating only, no written review.
5/5
GoogleThe entire rental process, from start to finish, was very easy and smooth. The homes were new and comfortable. They have a dedicated team for repairs, and everything is handled quickly.
5/5
GoogleAimee moved us in to our new flat and was great the entire time, really helpful for even the smallest questions. Really enjoying living with GetLiving so far, easy to reach, lovely area and neighbours. We’re having a great time!
Hi Kayleigh, thank you so much for taking the time to review , we are delighted to hear that everything is going well for you and that you found Aimee particularly helpful. Thank you for choosing New Maker Yards and we hope you will be very happy in your new home . Kind Regards Kim , Regional Director
1/5
GoogleVery poor experience living here! Outdoor security gates do not work when it it raining, security door for our building also didn't lock for months at a time, staff do not respond to emails, for a long time mail was constantly lost due to poor post room organisation. Beware of your move out process... fittings and furnishings in the flats will cost both arms and legs to replace if damaged, despite being nothing above average quality. Apparently they are 'custom made'.... nonsense. Tonnes of nice apartment complexes in this area, so look elsewhere!
Hi Andrew , we are very sorry to hear of your dissatisfaction and I am sorry I did not get to talk to you personally regarding your concerns during the time you were in residence had it been brought to my attention. Unfortunately the difficulties initially encountered with the post room was down to the delivery drivers refusals on most parts to correctly use the system , hence the reason that we employed some staff to help to eliminate the problem . Unfortunately on investigating your comments regarding the damage to your apartment I understand was predominantly caused by your/ your sharers cat and the team have engaged with all parties to come to an agreeable compromise if you do not believe that to be the case then do let me know . I would gladly look into your comments raised regarding lack of response as that is not usual and I would be keen to see what has gone wrong so it can be rectified . We are disappointed that you are not happy with your experience and I would like to assure you that we value all feedback in order that improvements can be made . Wishing you all the best Kim , Regional Director.
5/5
GoogleAppreciate the work from the maintenance team by Denis, Tim and Brad. Thanks guys!
Hi Mark-Christian, Thank you very much for your review I am pleased to hear that the maintenance team were able to assist you and I will ensure your comments are shared with the whole team . Kind Regards Kim, Regional Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 East Park Walk) has the most, with 849 reviews rated 4.4 out of 5, followed by Salford with 376.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
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