Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleGatekeeper are an exception to the norm, in their high standards of customer relations, integrity and reliability. Refreshingly polite, courteous and thoroughly knowledgeable of the property market in all its disciplines, including sales, letting and management services etc.
IB · 14 March 2022 · Gatekeeper Witney (77 High Street)
Agent replied
Wow! Lovely feedback to receive about the team, thank you so much! I am delighted to hear that they were polite, knowledgeable and with good customer service and integrity. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleThe people at Gatekeeper have been nothing but attentive and lovely throughout the process of enquiring and viewing properties. Hazel especially has been wonderful at keeping us informed each step, and we have appreciated her honesty with us.
BB · 14 March 2022 · Gatekeeper Witney (77 High Street)
Agent replied
Hi there BB, fantastic to get such lovely comments regarding Hazel and the team at Gatekeeper, so good to hear that you have been informed every step of the way with honest advice as well. Kind Regards, Vanessa - Marketing Director
★★★★★ 3/5
TrustpilotWe sold our two-bed terraced house in…
We sold our two-bed terraced house in Banbury with Gatekeeper in 2021. Gatekeeper is an honestly run business, and we found that they took a genuine interest in the house. Unlike other estate agents we spoke to, they seemed to note the details of the house and based their valuation on a full assessment of its merits.They were communicative when arranging viewings and secured two offers in very quick time. Unfortunately, when we accepted an offer, we quickly lost it. We had made clear when appointing Gatekeeper that we were not in a position to move quickly and had no desire to be rushed out of the house. This did not seem to have been communicated to the buyer, who pulled out once informed that we would not be able to move for several months at best. We also felt that Gatekeeper put us under undue pressure to appoint a solicitor immediately when it was very difficult to find a solicitor with availability at the time (owing to how busy the property market was). We did secure a second offer, far below the original. When we eventually found a property, Gatekeeper again encouraged us to move out of our house and into rented property in the interim. We felt this was unnecessary and overly pushy, so we declined.Ahead of moving day itself, Gatekeeper advised us that we should make sure we were out of the property by 10am. I questioned this advice at the time and explained that it was contrary to the advice we had been given by the solicitor. They advised that our buyers may take legal action if we were not out by 10am and, fearing legal reprisals, we were ready to go by that time.In the end, we were unable to move into our new property until around 5pm. I returned to our old house at about 4.30pm (to take away some empty boxes that we hadn't been able to fit in the van - it seemed unfair to leave these for the new owner). At that point the new owner had not even collected the keys from the estate agent, let alone started moving in. That is to say that we could have saved a lot of money on removal company fees if we had not followed Gatekeeper's advice. As I said at the start of this review, Gatekeeper is an honest company and I believe they set out to provide a good service, but I felt the need to write a full and detailed review as there are simple steps they can take to help their customers feel more relaxed and less hounded. Their commission on a sale is significant, and it is not unreasonable that they should go out of their way to ensure the clients who pay them are treated with understanding by potential buyers.
Richard · 22 January 2022 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotVery happy with the service and would…
Very happy with the service and would recommend everyone to use this company!
Alexandra · 22 January 2022 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotThe best real estate company I have…
The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.Excellent service provided by Daniel and Harriet
Krzysztof · 31 December 2021 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotLetting and sale
We used Gatekeeper as both a letting agent and eventually for the sale of our house. They were good communicators with simple systems throughout the time. The sale was slightly complicated but the team worked through it and found solutions. Would recommend.
Jonathan · 18 December 2021 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotI can't thank Phil and the great team…
I can't thank Phil and the great team at Gatekeepers enough for all their great work. They are always professional with the services provided, their response time is second to none and they are definitely the best agency we have worked with. Many thanks,Simon
SK · 17 December 2021 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotWould not hesitate to recommend any of…
Would not hesitate to recommend any of the team at Gatekeeper. We were kept up to date with everything that went on and they answered any questions we had immediately. Very friendly staff and great communication from all, they definitely put the clients first.
Mrs · 9 December 2021 · Gatekeeper Swindon
★★★★★ 5/5
GoogleThe lettings manager was prompt, professional, and approachable. Hazel stands out from the average estate agent. Thank you for a pleasant experience. Would use gatekeeper again.PositiveResponsiveness, Quality, Professionalism
Vic · 25 October 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 24 October 2024
Hi Victoria, great to hear that Hazel's service stood out from the rest by being prompt, professional and approachable, and you had a pleasant experience. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
TrustpilotProfessional, reliable, friendly and great value for money
Gatekeeper have been amazing from start to finish! From the very beginning Dan Thorne has been super responsive and helpful! Always answering the phone and emails super speedy and being a great point of contact! The valuation process was thorough and accurate and the marketing of our property was amazing with the inclusion of professional photos of our property included in the fees, Dan managed this process for us the whole way! We were fortunate enough to sell very quickly after hitting the market which was definitely helped by the accurate market valuation and fantastic photos and property description! As this was our first property we had ever sold, and where a little anxious, the instant feedback service after each viewing was always a great help to ease our nervousness! When I came to negotiations again Dan was really clear and concise and gave us all the details we needed, giving us confidence to select the best offer for us! From that point you are handed over to a move manager, again included in the fees- which again is excellent value for money! Harriet Dearlove was amazing throughout this whole process, being a constant contact after the point of accepting offer! As the move manager she also became the middle man for both our sale and purchase of our onward property!! Which really took the pressure off having the chase everyone! Our experience with Gatekeeper has been really amazing from start to finish! Very professional, responsive, great value for money and friendly! I would recommend them to anyone, and if the time comes I wouldn’t hesitate to use them again!! Thank you!!!
Corey · 18 October 2021 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotI would recommend Gatekeeper to anyone
I would recommend Gatekeeper to anyone. They were fantastic from start to finish. I had had an awful experience with a previous estate agent but Gatekeeper (Dan Thorne in particular) gave me a great deal, put me at ease and got me two offers in the first weekend it was on the market with them. Even when my original buyer pulled out they had it straight back on the market and again got me two offers in the first weekend, and settled on one that was £4K more than the original offer anyway.Their move manager Harriet was good at keeping me up to date and good at chasing chain and solicitors etc when needed.
Charlotte · 1 October 2021 · Gatekeeper Swindon
★★★★★ 5/5
TrustpilotBest estate agents in Swindon
I've sold and purchased my house with Gatekeeper and I couldn't be more happy with them. Dan and his team are the best in Town. Very friendly and always happy to help with all the queries I had.I've also used Gatekeeper property move pack with the solicitors. Harriet Dearlove - move manager. She updated us every week with reports and make the Sale happen in less than 8 week.If you look for a state agents in Swindon, don't look more, choose Gatekeeper!!
Mrs · 28 August 2021 · Gatekeeper Swindon
★★★★★ 5/5
GoogleFriendly polite and professional. Always quick to respond to any queries or worries. Would definitely recommend anyone to use gatekeeper. Excellent service all round.PositiveResponsiveness, Professionalism
Julie · 25 August 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied
Hi Julie, thanks so much for your kind comments regarding the team being friendly, polite and professional, it really means a lot to them to get such positive feedback on their hard work, we really appreciate it! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleMat, Phil and all the team from Gatekeeper have made the sale of our property so seamless and effortless even though we live overseas. Excellent professional service, I would highly recommend them to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Perry · 25 August 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied
Hi Perry, delighted to hear that you would recommend Mat, Phil and all the team! It is good to know that the service they provided was professional and they were able to support the sale of your property without a hitch despite you not being in the country.
★★★★★ 5/5
GoogleOn a recent house viewing I was left very reassured that my health and safety were prior importance during these troubling times. Hazel took time to ensure all details of the house and local area were highlighted showing that it is important to the company that the customer leaves with a good impression.PositiveResponsiveness, Professionalism
Heidi · 25 August 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied
Hi there Heidi, thank you so much for leaving us a 5 Star Review, so pleased to hear that Hazel took the time to make sure you had everything you needed. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleHaving bought through Gatekeeper for the first time recently, we were very impressed and grateful for their hard work, professionalism and approach. Phil at gatekeeper came recommended to us and we can see exactly why. If we ever sell he will be the first man we speak to. Very efficient in his work, his work ethic was impeccable and just an all round nice person. We have been on the property ladder for ten years changing houses on three occasions and without question Phil and Gatekeeper are the best we’ve experienced. Thank you all very much.PositiveResponsiveness, Quality, Professionalism
Josh · 25 August 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied
Hi Josh, thank you so much for your kind comments in particular regarding the service you received from Phil. He will be so pleased that you found him to be efficient and professional and that you had a great experience buying through Gatekeeper. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleFriendly polite and professional. Always quick to respond to any queries or worries. Would definitely recommend anyone to use gatekeeper. Excellent service all round.PositiveResponsiveness, Professionalism
Julie · 24 August 2021 · Gatekeeper Witney (77 High Street)
Agent replied
Hi Julie, thanks so much for your kind comments regarding the team being friendly, polite and professional, it really means a lot to them to get such positive feedback on their hard work, we really appreciate it! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleMat, Phil and all the team from Gatekeeper have made the sale of our property so seamless and effortless even though we live overseas. Excellent professional service, I would highly recommend them to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Perry · 24 August 2021 · Gatekeeper Witney (77 High Street)
Agent replied
Hi Perry, delighted to hear that you would recommend Mat, Phil and all the team! It is good to know that the service they provided was professional and they were able to support the sale of your property without a hitch despite you not being in the country.
★★★★★ 5/5
GoogleOn a recent house viewing I was left very reassured that my health and safety were prior importance during these troubling times. Hazel took time to ensure all details of the house and local area were highlighted showing that it is important to the company that the customer leaves with a good impression.PositiveResponsiveness, Professionalism
Heidi · 24 August 2021 · Gatekeeper Witney (77 High Street)
Agent replied
Hi there Heidi, thank you so much for leaving us a 5 Star Review, so pleased to hear that Hazel took the time to make sure you had everything you needed. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleHaving bought through Gatekeeper for the first time recently, we were very impressed and grateful for their hard work, professionalism and approach. Phil at gatekeeper came recommended to us and we can see exactly why. If we ever sell he will be the first man we speak to. Very efficient in his work, his work ethic was impeccable and just an all round nice person. We have been on the property ladder for ten years changing houses on three occasions and without question Phil and Gatekeeper are the best we’ve experienced. Thank you all very much.PositiveResponsiveness, Quality, Professionalism
Josh · 24 August 2021 · Gatekeeper Witney (77 High Street)
Agent replied
Hi Josh, thank you so much for your kind comments in particular regarding the service you received from Phil. He will be so pleased that you found him to be efficient and professional and that you had a great experience buying through Gatekeeper. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleRating only, no written review.
Georgia · 6 August 2021 · Gatekeeper Witney (77 High Street)
Agent replied · 29 July 2023
Hi Georgia, great to get your 5 Star feedback, many thanks. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleRating only, no written review.
Cătălin · 30 July 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 30 July 2023
Thanks so much for the 5 Star Review, much appreciated by all the team as ever! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleRating only, no written review.
Deniss · 30 July 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 30 July 2023
Thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing
Director
★★★★★ 5/5
GoogleAlways very helpful and friendly. Staff come across as having a feel-good attitude.
Always a pleasure to speak too.
Kim · 30 July 2021 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 30 July 2023
Hi Kim, lovely to hear that the staff come over with a feel-good attitude and are friendly and helpful. Really appreciate the feedback. Kind Regards, Vanessa - Marketing Director
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