Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,051 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,051 reviews on three platforms, rated 4.8 out of 5 overall.
1,263
Reviews on Google
All 3 offices
12
Reviews on View Agents
All 3 offices
776
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSupportive team and great service
Hi, This is my second house move with Gate Keepers..House moves arent great, but this team made it as comfortable as they could.Charlie helped and supported from the start till now. Special thanks to Charlie (10/10) for being so calm, understanding and explaining each and every thing. I hope and i am sure you would provide the same service and care. Best Wishes and regards to Charlie and the team😊
5/5
TrustpilotVery good team especially if selling in the swindon area
Great team that from start to finish always kept me up to date with what was going on. Was quick to answer any question and didn't get upset near the end when It seemed like I was calling them constantly. I Highly recommend useing them if your selling in the Swindon area or anywere they cover
4/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Gatekeepers Lettings. The team was professional, friendly, and helpful throughout the letting process. They communicated clearly, responded to my queries, and made the whole process much easier and smoother. I really appreciate their support and the way they handled everything. I would happily recommend Gatekeepers Lettings to anyone looking for a reliable and professional letting agency. Thank you for the excellent service!
5/5
TrustpilotThere were no time constraints or any…
There were no time constraints or any rush to move us along. Very open and honest conversations. Phil was a genuinely nice guy which always helps.
Thank you for the kind words about Phil. We really appreciate you taking the time to share your experience. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotAmazing service
Amazing service, highly recommended, I was made to feel comfortable and I received all the information I needed and the viewing didn’t feel rushed so I’m happy with the service.
Thanks for the recommendation! We’re glad you felt comfortable and had everything you needed from the viewing. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotLovely, thank you!
Grace made me feel really comfortable and welcome in the property. I wasn’t made to feel rushed or like I can’t ask questions etc! Thank you ☺️
Grace will be delighted to hear this. We hope the property works out for you! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotOur first contact with Gatekeeper…
Our first contact with Gatekeeper Estate agents, was with Phil Kendall their: Senior Partner. What a reassuring breath of Fresh Air! Having had three other large commercial estate agents visiting us to provide valuations; it was very easy to choose Gatekeeper. Phil communicated with us in clear plain language, he took great care to understand our particular circumstances; and displayed real in depth knowledge and experience within the housing market. He suggested an initial sensible short term contract, and offered a very competative sales commision rate: Dan Thorne carried out the majority of our viewings. Witnessing his very skillful empathetic style with potential buyers was impressive. He must have given all potential buyers the comfortable feeling that nothing was too much trouble for them. Communication with all the personel at Gatekeeper has been totally professional but relaxed and friendly. We would highly reccommend Gatekeeper to any one needing to sell their property. John King
Thank you, John, for such a thoughtful review. It’s been a pleasure helping you with your move, and we really appreciate your recommendation. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotLaura the agent was really good!
Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-the-mill" cheap service that big companies provide, but she made us feel special and important. I would choose them a 100 times over big companies.
Thank you for such a lovely review. We’re proud to be independent, and it’s great to hear Laura made such a good impression. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotExcellent service thanks for your help
You’re very welcome! Thanks for taking the time to leave us a review. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotSuperb professional and friendly estate Agent.
We have used Gatekeeper twice now and on both occasions we have been very pleased. On this occasion we have been looked after very well by all of the relevant teams involved in this lovely independent estate agent. Very professional, found us a lovely tenant helping us with everything we needed to do and forms to fill in, extremely helpful and very professional with everything! Both Kenya and Lucy were fantastic!! Helping us through every step! And Lucy will continue looking after us for the foreseeable future. A really professional and friendly estate agency there to help you in every way. Thank you very much!
Kenya and Lucy will be delighted with your feedback, and we look forward to looking after you going forward. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotI'm very happy with the service I've…
I'm very happy with the service I've received from gatekeeper, they are personable, thorough and good at keeping me informed of what is happening. Highly recommend to others.
We really appreciate the recommendation and are glad to have you as a customer. Thank you! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotTaylor has been extremely helpful and…
Taylor has been extremely helpful and kind. She has made what can be a quite stressful process very calm.
Taylor will be really pleased to read this. Thanks for taking the time to share your experience! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotGatekeeper takes all the stress away…
Gatekeeper takes all the stress away from you They are always contactable by phone and thank goodness not AI. They have just found me another tenant for a property and sold a house for me. they all work well as a team. Thank you lucy and the team.
Thank you for your continued trust in us. Lucy and the team will be delighted to hear this! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotGrace was very helpful and…
Grace was very helpful and knowledgeable.
Thanks for the feedback! We’ll be sure to pass this on to Grace. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotOutstanding service
Outstanding service, friendly staff and very helpful.
Thank you for the kind words. We really appreciate you choosing Gatekeeper! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotVery friendly.
Thanks for taking the time to leave us a review. We’re glad you had a positive experience! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotVery good service from this estate…
Very good service from this estate agents. Both Phil and Dan were very helpful with the sale, giving good tips and advice. They also kept me informed at every significant point during the sale. I would recommend them.
Thank you for trusting Phil and me with your sale. We really appreciate the recommendation! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotVery detailed and professional
Thank you for your feedback. It’s much appreciated! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotGreat experience when viewing a property
It was great grace was absolutely lovely and was great to talk to when viewing the property.
Grace will be delighted to hear this. Thanks for the kind words! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotAgent was very friendly and…
Agent was very friendly and informative. Would recommend.
Thanks for the recommendation! We really appreciate you taking the time to leave a review. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotAmazing and extremely charming
Amazing and extremely charming. It was pleasure to meet. Many thanks
Thank you for the lovely feedback. We hope to see you again soon! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotA PLEASURE TO WORK WITH DAN, PHIL & LUCY @ GATEKEEPERS
I have had a long relationship with the excellent team of professionals at Gatekeepers Properties, working along side Dan Thorne, Phil Kendall and Lucy Forde. In there capacity as Directors and Partners in the business they have always been available to discuss any issues that have come up over many years of our association. I have known Phil Kendall (Founder) since the early days of the company working out of a small office on Commercial Road Swindon, some 24 years ago. With there dedication to excellance in all aspects of there business it has not surprised me that they expanded to covering the Witney and Banbury areas in addition to there established Swindon operation. More recently I have had a good experience working with Dan in marketing and sales of my home in Swindon. He kept in contact with me throughout the process and helped with my decision making at every key moment. Many thanks to all the team at Gatekeepers for your cooperation over the many years of our association.
Thank you for your loyalty over so many years. It’s been a pleasure working with you, and I really appreciate the trust you’ve placed in me and the team. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotTimely appointment
Timely appointment. Polite professional staff. Prompt service. Good follow up.
We appreciate you taking the time to leave us a review. Thank you for choosing Gatekeeper! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotGatekeeper does a great job of keeping…
Gatekeeper does a great job of keeping you updated from the second you request for a viewing. They have acted quickly when I’ve put an offer through. Gracie has done a great job showing me round the houses and has the answers to all the questions I had.
Thanks for the lovely review. We’ll be sure to pass your comments on to Grace! Best wishes, Dan Thorne | Sales Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (77 High Street) has the most, with 865 reviews rated 4.7 out of 5, followed by Witney (3-4 Kingfishers Court Northfield Farm Lane) with 848.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
