Trusted Agent profile · Swindon

Gatekeeper Swindon reviews

★★★★★ Excellent

776 reviews across 1 platform

Swindon, SN2 2PN

Part of Gatekeeper, see every office.

Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 776 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.

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This office

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Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Swindon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Superb professional and friendly estate Agent.

We have used Gatekeeper twice now and on both occasions we have been very pleased. On this occasion we have been looked after very well by all of the relevant teams involved in this lovely independent estate agent. Very professional, found us a lovely tenant helping us with everything we needed to do and forms to fill in, extremely helpful and very professional with everything! Both Kenya and Lucy were fantastic!! Helping us through every step! And Lucy will continue looking after us for the foreseeable future. A really professional and friendly estate agency there to help you in every way. Thank you very much!

Ben · 6 October 2026

Agent replied · 11 October 2026

Kenya and Lucy will be delighted with your feedback, and we look forward to looking after you going forward. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Excellent service from Dan at Gatekeeper

I instructed Gatekeeper to sell my property in Swindon back in January, and Dan has been fantastic throughout the whole process. He kept me updated regularly even while the property was being prepared for sale, and once it went live on the market it sold quickly, I received an offer of £260k, above the £250k asking price, which I've now accepted. Dan was always responsive, professional, and clearly knew the local market well. He made what could have been a stressful process feel straightforward, and I'd have no hesitation recommending him and Gatekeeper to anyone looking to sell in the area. Thank you, Dan!

Alieu · 22 September 2026

Agent replied · 11 October 2026

Thank you for putting your trust in me to sell your property. I’m really pleased we got the result you were hoping for, and I appreciate the recommendation. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Alice was fabulous

Alice was fabulous dealing with our sale through to completion, we found her to be very responsive and excellent at dealing with the rather pushy estate agents up the chain as well as chasing our buyer and solicitors as needed later on in the process. Would recommend gatekeeper 100% for a move and very good value compared to other Swindon estate agents.

Rebekah · 24 September 2026

Agent replied · 11 October 2026

Alice will be delighted to read this. Thank you for trusting us with your sale, and we wish you all the best for the future! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

A huge thank you to Taylor

Taylor has been so fantastic in helping my partner & I find our first home! We’re so grateful for her professionalism, kindness, and excellent communication - she gave us the confidence & assurance throughout the whole process we were on the right track, thank you so much for everything!

Alice · 23 September 2026

Agent replied · 11 October 2026

Taylor will be absolutely delighted to read this. Wishing you both lots of happiness in your first home! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Just wanted to say how happy I am from…

Just wanted to say how happy I am from the continued excellent service I received from Alice and the team at gatekeeper, they have kept everything running smoothly and kept me upto date throughout all the daily running of a rental property would highly recommend.

Jamie · 23 September 2026

Agent replied · 11 October 2026

We really appreciate your continued trust in Alice and the team. Thanks for sticking with us! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Laura was very polite and professional…

Laura was very polite and professional while showing me around the property. She was very knowledgeable about the property and was able to confidently answer all questions I had. I didn’t rushed or pressured; the viewing was a relaxed and pleasant experience. Cliff

Cliff · 23 September 2026

Agent replied · 11 October 2026

Thanks, Cliff, we really appreciate the feedback. We’ll be sure to pass this on to Laura. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Supportive team and great service

Hi, This is my second house move with Gate Keepers..House moves arent great, but this team made it as comfortable as they could.Charlie helped and supported from the start till now. Special thanks to Charlie (10/10) for being so calm, understanding and explaining each and every thing. I hope and i am sure you would provide the same service and care. Best Wishes and regards to Charlie and the team😊

Anjana · 10 October 2026

5/5

Trustpilot

Very good service from this estate…

Very good service from this estate agents. Both Phil and Dan were very helpful with the sale, giving good tips and advice. They also kept me informed at every significant point during the sale. I would recommend them.

Stephen · 3 October 2026

Agent replied · 11 October 2026

Thank you for trusting Phil and me with your sale. We really appreciate the recommendation! Best wishes, Dan Thorne | Sales Director

4/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Gatekeepers Lettings. The team was professional, friendly, and helpful throughout the letting process. They communicated clearly, responded to my queries, and made the whole process much easier and smoother. I really appreciate their support and the way they handled everything. I would happily recommend Gatekeepers Lettings to anyone looking for a reliable and professional letting agency. Thank you for the excellent service!

A · 9 October 2026

5/5

Trustpilot

Our first contact with Gatekeeper…

Our first contact with Gatekeeper Estate agents, was with Phil Kendall their: Senior Partner. What a reassuring breath of Fresh Air! Having had three other large commercial estate agents visiting us to provide valuations; it was very easy to choose Gatekeeper. Phil communicated with us in clear plain language, he took great care to understand our particular circumstances; and displayed real in depth knowledge and experience within the housing market. He suggested an initial sensible short term contract, and offered a very competative sales commision rate: Dan Thorne carried out the majority of our viewings. Witnessing his very skillful empathetic style with potential buyers was impressive. He must have given all potential buyers the comfortable feeling that nothing was too much trouble for them. Communication with all the personel at Gatekeeper has been totally professional but relaxed and friendly. We would highly reccommend Gatekeeper to any one needing to sell their property. John King

John · 8 October 2026

Agent replied · 11 October 2026

Thank you, John, for such a thoughtful review. It’s been a pleasure helping you with your move, and we really appreciate your recommendation. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Lovely, thank you!

Grace made me feel really comfortable and welcome in the property. I wasn’t made to feel rushed or like I can’t ask questions etc! Thank you ☺️

Leah · 8 October 2026

Agent replied · 11 October 2026

Grace will be delighted to hear this. We hope the property works out for you! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

There were no time constraints or any…

There were no time constraints or any rush to move us along. Very open and honest conversations. Phil was a genuinely nice guy which always helps.

Consumer · 9 October 2026

Agent replied · 11 October 2026

Thank you for the kind words about Phil. We really appreciate you taking the time to share your experience. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Joseph was very welcoming and…

Joseph was very welcoming and knowledgeable about the area and the property. It is a lovely property however not quite in the right area for me unfortunately.

Leanne · 23 September 2026

Agent replied · 11 October 2026

Thanks for giving us the opportunity to show you around. Hopefully we can help you find the right location soon! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Good experience viewing the house

Good experience viewing the house, Joe was very friendly and helpful with any questions we had. Thank you for all the help.

Connor · 21 September 2026

Agent replied · 11 October 2026

Thanks for the feedback. We’ll make sure Joe hears your kind words! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Taylor has been extremely helpful and…

Taylor has been extremely helpful and kind. She has made what can be a quite stressful process very calm.

Bella · 6 October 2026

Agent replied · 11 October 2026

Taylor will be really pleased to read this. Thanks for taking the time to share your experience! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Laura was very helpful with the…

Laura was very helpful with the viewings and answered any questions I had. Very polite and professional

Wayne · 26 September 2026

Agent replied · 12 October 2026

Thanks for the feedback! Laura will be pleased to know you appreciated her help. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Grace was lovely and was patient…

Grace was lovely and was patient waiting for my daughter to arrive. Lovely property and definitely interested

Emma · 22 September 2026

Agent replied · 11 October 2026

Grace will be so pleased to hear this. Best of luck with your decision! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Great Service

Dan Thorne and Alice Luke have done a thorough and good job at finding tenants and doing all the admin associated with this. They have communicated well with us throughout the process. Alice has been a great help in organising for the property to be clean and fresh for

SuzO · 18 September 2026

5/5

Trustpilot

Outstanding Service and Support Over Many Years

We have been working with Gatekeeper for many years and the service we have received throughout has always been exceptional. The team are professional, approachable, reliable and genuinely supportive, making what can sometimes be a stressful process feel straightforward and well managed. A particular thank you goes to Philip Kendall, who has been our main point of contact over the years. Philip has always been incredibly helpful, responsive and knowledgeable, and has consistently gone above and beyond to support us whenever needed. His professionalism, clear communication and honest advice have made a real difference and have given us complete confidence in the service provided. From property management and tenant matters to handling issues quickly and efficiently, Gatekeeper have always delivered a high standard of service. We would not hesitate to recommend them to anyone looking for a trustworthy, experienced and professional estate and letting agency.

Kamran · 14 May 2026

Agent replied · 2 June 2026

Thank you for your 5-star review Kamran and for taking the time to give such detailed feedback. I am so pleased we have managed to find new tenants for you. We really appreciate you choosing Gatekeeper again and delighted you had a positive experience with us. Thank you again for taking the time to leave your feedback. Dan Thorne Sales Director

5/5

Trustpilot

Laura the agent was really good!

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-the-mill" cheap service that big companies provide, but she made us feel special and important. I would choose them a 100 times over big companies.

Zsofia · 7 October 2026

Agent replied · 11 October 2026

Thank you for such a lovely review. We’re proud to be independent, and it’s great to hear Laura made such a good impression. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Agent was very friendly and…

Agent was very friendly and informative. Would recommend.

Customer · 1 October 2026

Agent replied · 11 October 2026

Thanks for the recommendation! We really appreciate you taking the time to leave a review. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Grace was very helpful and…

Grace was very helpful and knowledgeable.

Tikara · 6 October 2026

Agent replied · 11 October 2026

Thanks for the feedback! We’ll be sure to pass this on to Grace. Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Lady is very nice provided full info.

Rivaayanツ · 25 September 2026

Agent replied · 11 October 2026

Thanks for the kind words. We’re glad you had a positive experience with us! Best wishes, Dan Thorne | Sales Director

5/5

Trustpilot

Taylor was so helpful and informative…

Taylor was so helpful and informative and made the process so smooth and stress free, she is also very friendly which always makes all the difference.

Tes · 14 May 2026

Agent replied · 2 June 2026

Thank you for your wonderful feedback, Mr Flynn. I'm delighted to hear Taylor made the process smooth, informative and stress free for you, and that her friendly approach made such a positive difference. I’ll be sure to pass your kind comments on to her. Kenya Ferguson Branch Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Questions about Gatekeeper Swindon

Has Gatekeeper won any awards?

Yes. In The Trusted Agent 2026 awards: Gatekeeper, Swindon won Platinum; Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum.

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