5/5
TrustpilotGreat Experience
Excellent comms, online portal was easy to use, Charlie was communicative and helpful throughout, making the process painless and seamless.
Trusted Agent profile · Swindon
Gatekeeper Swindon reviews
★★★★★
776 reviews across 1 platform
Swindon, SN2 2PN
Part of Gatekeeper, see every office.
Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 776 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
Awards
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRental property viewing - Annabel
Annabel was very welcoming to the rental property viewing. She was very helpful and showed us all the places we needed to be aware of and assured us that everything would be finished prior to moving in. She was very understanding when asked about how soon to move in due to our circumstances and having a short time frame. Thankyou Annabell.
Agent replied · 24 October 2024
Thank you for your fantastic feedback, Mrs. Vettraino! I'm delighted to hear that Annabel made your rental property viewing welcoming and informative, especially given your time constraints. We appreciate your kind words, and if you need any further assistance, please don’t hesitate to reach out!Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotAmazing service
Amazing service, highly recommended, I was made to feel comfortable and I received all the information I needed and the viewing didn’t feel rushed so I’m happy with the service.
Agent replied · 11 October 2026
Thanks for the recommendation! We’re glad you felt comfortable and had everything you needed from the viewing. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotAlice was extremely helpful
Alice was extremely helpful! She chased when I needed her to, remained calm and reassured me every step of the way!
Agent replied · 24 December 2025
Thank you for your feedback! We’re really pleased Alice could support you throughout the process, and even more delighted that we got the sale through in the end. Kind regards, Dan Thorne | Sales Director
5/5
TrustpilotLiz at the Swindon Agents was…
Liz at the Swindon Agents was incredibly welcoming, helpful, was amazing with questions and made us feel like we knew where we were at. Thank you so much Liz! Would recommend you to anyone!
5/5
TrustpilotPerfect viewing
Everything ran on time, and Grace was really friendly , knowledgeable and answered all of our questions!
5/5
TrustpilotOur viewing experience with Carla was…
Our viewing experience with Carla was excellent. She has provided very detailed information and kept us at ease from start to finish. From the 10 properties viewed that day, this property showed by Carla was our second best option but then we got our offer to our favorite property accepted. Thank you for the great assistance, Carla!
Agent replied · 24 October 2024
Thank you, Leandro, for sharing your positive experience with Carla. It’s great to hear she provided such detailed information and helped make the viewing process smooth and comfortable for you. Best of luck with your new property, and thank you for considering Gatekeeper!Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotRedhouse garden
Viewing went very well from start to finish, l received all the answers to my questions.
5/5
TrustpilotWe have had a brilliant service from…
We have had a brilliant service from the first time we spoke to Kenya on the phone, she was very welcoming and got us booked in ASAP. Dan Thorne was exceptionally helpful, whilst showing us around the property and answering all of our questions. A very professional and warm person, giving a great service. We have been very impressed with both of them.
Agent replied · 24 August 2024
Dear J Collins,Thank you for your review. We're thrilled to hear about your positive experience with Kenya's prompt and welcoming service and my assistance during your visit. Your kind words mean a lot to us.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotI'm very happy with the service I've…
I'm very happy with the service I've received from gatekeeper, they are personable, thorough and good at keeping me informed of what is happening. Highly recommend to others.
Agent replied · 11 October 2026
We really appreciate the recommendation and are glad to have you as a customer. Thank you! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotHarry is such an accommodating person
Harry is such an accommodating person. Thank you for your time showing the property !
5/5
TrustpilotFriendly and helpful
It was a good experience as Kenya was very helpful and friendly. Turned up early and was very approachable and useful in answering any questions asked and clarifying exactly what was staying in the property. She made me feel at ease with the showing and was a very helpful guide through the process as a first time instance for me. very helpful and trustworthy
Agent replied · 13 June 2024
Thank you for your kind words, Reece! I'm delighted to hear that Kenya made your experience smooth and reassuring, especially for your first time. We aim to be helpful and trustworthy in all our interactions.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotBooking a viewing was extremely easy
Booking a viewing was extremely easy. Harry was very friendly and helpful. Overall great experience.
5/5
TrustpilotOur Bampton viewing today with Laura
We viewed a property today in Bampton with Laura. She was very welcoming and answered any questions we had. It was a great experience. Top class. Thank you
Agent replied · 11 October 2026
Laura will be delighted to hear this. Thanks for taking the time to leave a review! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotI'm sending feedback to Elizabeth to…
I'm sending feedback to Elizabeth to congratulate her on her work and to say that she was very polite, attentive, and friendly. She explained everything Ligiane needed to do to apply to rent the house and answered all our questions. She really is an amazing person.
Agent replied · 2 June 2026
Thank you so much for your wonderful feedback, Wilton. I’m delighted to hear Elizabeth made such a positive impression when you met her at the property. I will make sure your kind comments are passed on to her. Phil Kendall Sales Director
5/5
TrustpilotVery good team especially if selling in the swindon area
Great team that from start to finish always kept me up to date with what was going on. Was quick to answer any question and didn't get upset near the end when It seemed like I was calling them constantly. I Highly recommend useing them if your selling in the Swindon area or anywere they cover
5/5
TrustpilotAmazing service through out
Amazing service through out. Dan Thorne. Was professional. Always kept me informed a pleasure to work with . Polite. And knowledgeable. Thank you gatekeeper. Neil Carter
Agent replied · 11 October 2026
Thank you, Neil, I really appreciate your kind words. It’s been a pleasure working with you! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotClare was lovely and very welcoming…
Clare was lovely and very welcoming when she showed me around the property :)
Agent replied · 24 December 2025
Thank you for your feedback! We’re glad Clare made you feel so welcome during the viewing. Kind regards, Dan Thorne | Sales Director
5/5
TrustpilotKenya went out of her way to fit me in…
Kenya went out of her way to fit me in after ringing me to let me know the property I was interested in was re available. She was excellent at the viewing and stepped in when needed but also let me wander and look around at my own pace. She has also managed to fit us in for a second viewing ! Super helpful and friendly!
Agent replied · 13 June 2024
Dear Nicki,Thank you for your wonderful review! We're delighted to hear about your positive experience with Kenya. Going the extra mile to accommodate your needs, providing an excellent viewing experience, and scheduling a second viewing showcase our commitment to exceptional service at Gatekeeper. We appreciate your feedback and look forward to assisting you further.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotThe viewing was booked very quickly
The viewing was booked very quickly.Carla was ontime and she was very welcoming. She told me every imformation that I needed to know and if I had a question she was able to answer on the spot. The viewing went well and I would recommend to anyone.
Agent replied · 23 December 2024
Thank you for your wonderful feedback, Kerryann! I’m thrilled to hear that Carla provided such a welcoming and informative experience during your viewing. It’s great to know you felt well-supported, and we truly appreciate your recommendation.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotProperty viewing professionally handled
Communication was on point for the viewing with Gatekeeper.Paul met us at the property and was very welcoming. Paul allowed us time to look around and explained the application process. Paul made us feel that any application we would make would be handled with good communication and professionalism.
Agent replied · 23 December 2024
Hi Carlie, thank you for your thoughtful review! I’m delighted to hear that Paul provided clear communication and a welcoming experience, allowing you the time to explore and fully understand the application process. We’re here to make everything as smooth as possible, so please don’t hesitate to reach out with any further questions.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotLady was lovely can’t recommend enough
5/5
TrustpilotTaylor was lovely good explanation very…
Taylor was lovely good explanation very happy with the results
Agent replied · 24 December 2025
Thank you for your feedback! We’re delighted to hear that Taylor was lovely and that you’re happy with the results. Kind regards, Dan Thorne | Sales Director
5/5
TrustpilotChristopher was really nice and greeted…
Christopher was really nice and greeted us with a lovely manner and smile. Very informative about the property except he didn’t know if the furniture was included or if it was the tenants, but he did say that it was probably the tenants but we would need to ask the agency about this. But overall a pleasant experience with the viewing
Agent replied · 13 June 2024
Dear Vanessa,Thank you for your wonderful five-star review! We're delighted to hear that Christopher provided you with a pleasant viewing experience and greeted you warmly. We appreciate your feedback about the property details and will ensure better clarity in the future. Should you have any further questions, please don't hesitate to reach out. We're here to assist you!Best regards,Dan ThorneSales DirectorGatekeeper
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Questions about Gatekeeper Swindon
Has Gatekeeper won any awards?
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Swindon won Platinum; Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum.
