5/5
TrustpilotClare was lovely and welcoming and took…
Clare was lovely and welcoming and took her time explaining the details! Clare was able to answer any questions we had too.
Trusted Agent profile · Swindon
Gatekeeper Swindon reviews
★★★★★
776 reviews across 1 platform
Swindon, SN2 2PN
Part of Gatekeeper, see every office.
Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 776 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
Awards
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKenya and her team are always on hand…
Kenya and her team are always on hand and communicate really well throughout the whole process. Thank you for making it easy!
5/5
TrustpilotAlice and all the team were very…
Alice and all the team were very helpful thought out the purchasing process, I would be happy to reccomend
Agent replied · 11 October 2026
Thanks for choosing Gatekeeper. We really appreciate the recommendation and hope you’re settling in well! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotGreat experience when viewing a property
It was great grace was absolutely lovely and was great to talk to when viewing the property.
Agent replied · 11 October 2026
Grace will be delighted to hear this. Thanks for the kind words! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotOutstanding viewing
I would like to thank Chris for a very informative viewing this morning.All point to do with the house were covered.Assistance with application was also discussed, which helped 100%.Chris was on time, well presented and informative about the property.The short period of time spent together was a pleasant experience.
Agent replied · 24 August 2024
Hi Simon,Thank you for your detailed feedback! I’m thrilled to hear that Chris provided a comprehensive and informative viewing experience and that his assistance with the application was helpful. If you have any more questions or need further support, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat experience
Very responsive to our enquiry and communicated well with us. Joseph was great at the viewing, helpful and knowledgeable.
5/5
TrustpilotGatekeeper - Alice Luke
Alice Luke has been heloibg me out with Gatekeeper for about 30 months now and has been absolute joy She has been extremely proactive and quick in getting resolutions and finsing out ways in which the tennat couls be made comfortable.5 star rating for them.
Agent replied · 24 October 2024
Hi Gautam, thank you for your kind words and for sharing your experience with Alice Luke. It’s wonderful to hear that she has been such a consistent and proactive support for you over the past 30 months. We’re delighted that Alice has made your time with Gatekeeper comfortable and enjoyable!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotDelighted!
This was our first time with Gatekeeper and it was a pleasant experience. Lucy was really helpful, gave us enough time to view the property and contributed her honest opinion as well. She was absolutely amazing. Thank you for your patience and see you again.
Agent replied · 24 August 2024
Hi Sadiq,Thank you for your kind review! I'm delighted to hear that your first experience with Gatekeeper was pleasant and that Lucy was so helpful and accommodating. We appreciate your feedback and look forward to assisting you again in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat customer service
I had to rearrange the viewing 2 times for family health issues. The appointments were rearranged without any fuss or being made to feel a nuisance. Sam answered questions we had regarding the property. Not made to feel rushed while looking around. A positive experience at what can be a stressful time. Thank you
Agent replied · 13 June 2024
Dear Amanda,Thank you for your wonderful five-star review! We're glad we could accommodate your needs during such a challenging time and that Sam provided you with a positive and stress-free experience during the viewing. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGatekeeper Property Viewing
Carla was fantastic in showing this property and was very welcoming and made us feel at home, everything she said matched the property perfectly and she is a credit to your organisation, we are ready to move in 😊
Agent replied · 24 October 2024
Thank you for your wonderful feedback, Mr. Patterson! I’m delighted to hear that Carla made you feel so welcome and provided such a great experience during the viewing. It’s fantastic to know you're ready to move in, and I’ll be sure to pass on your kind words to Carla.Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotSam was a pleasant agent and helpful
Sam was a pleasant agent. He was helpful where he could be with answering my questions.The house was adequate downstairs, maybe not so much upstairs and would need money to bring up to a standard for living in.
Agent replied · 23 December 2024
Thank you, Lucinda, for your thoughtful feedback! I'm glad to hear that Sam was able to assist you during your viewing. We appreciate your insights regarding the property, and we'll ensure your comments are noted as we continue to improve our services.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotAmazing and extremely charming
Amazing and extremely charming. It was pleasure to meet. Many thanks
Agent replied · 11 October 2026
Thank you for the lovely feedback. We hope to see you again soon! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotFantastic company
Fantastic company, very professional, friendly and reliable service so far. Would definitely recommend.
Agent replied · 11 October 2026
Thanks for the recommendation! We really appreciate you choosing Gatekeeper and look forward to helping you in the future. Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotAnnabel was very welcoming.
Annabel was very welcoming when we arrived at the property. She was also extremely efficient with the way she conducted the viewing. Our experience viewing the property was a real pleasure due to her expertise and kindness.
Agent replied · 23 December 2024
Thank you, Jane, for your wonderful feedback! I'm thrilled to hear that Annabel made your viewing experience so enjoyable with her expertise and welcoming approach. We appreciate your kind words and look forward to assisting you further!Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotCharlie made every effort to help me…
Charlie made every effort to help me with information along the way of this rental.He came back promptly with answers to questions, and has been very attentive throughout the process of the move.
Agent replied · 23 December 2024
Thank you for your kind words, Betty! It’s wonderful to hear how attentive and supportive Charlie has been throughout your rental journey. We’re glad he could provide the prompt assistance you needed, and we’ll be sure to share your feedback with him.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotTimely appointment
Timely appointment. Polite professional staff. Prompt service. Good follow up.
Agent replied · 11 October 2026
We appreciate you taking the time to leave us a review. Thank you for choosing Gatekeeper! Best wishes, Dan Thorne | Sales Director
5/5
TrustpilotDan has been amazing
Dan has been amazing . It has been a difficult property to market and he has never given up. We now have a Tennant in for Christmas! Many thanks to all at Gatekeeper.
Agent replied · 23 December 2024
Thank you so much, Samantha, for your kind words! I’m thrilled we were able to secure a tenant for you just in time for Christmas. It’s always a pleasure working with you, and I’m glad we could make the process smoother.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotReview on conduct of Clair.
Claire was professional all through, very calm and upright with clear communication.
5/5
TrustpilotGreat service
We had a viewing this weekend with Christopher and we were very impressed with his knowledge, helpfulness and overall customer service. He gave us great advice and represented Gatekeepers and the vendors very well!Thank you Christopher!
Agent replied · 24 October 2024
Thank you, Camila, for sharing your positive experience! I’m delighted to hear that Christopher's knowledge and helpfulness left such a great impression. It’s fantastic to know he represented Gatekeeper and the vendors well. We appreciate your kind words and hope to assist you further!Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotLiz has been very nice and informative!
Liz has been very nice, informative and easy to talk to!
5/5
TrustpilotChristopher was helpful.
Christopher was helpful.He works part time at this place.He gave us as much information as he had.He was clear that he would pass our message onregarding cleaning and use of garage or possible shed.
Agent replied · 23 December 2024
Hi Betty, thank you for the great review! I’m glad to hear that Christopher was helpful and provided clear information during your visit. We’ll ensure your feedback is noted, and please don’t hesitate to reach out if there’s anything further we can assist you with.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotQuick and stress free
Calls answered promptly and it was easy to get a viewing in the evening. Clare was able to answer my questions and helped with suggestions which made the viewing stress free.
Agent replied · 23 December 2024
Thank you for your fantastic review, Azizur. I’m delighted to hear that Clare made the viewing process stress-free with her helpful suggestions and quick responses. We’re glad we could accommodate your schedule and provide a positive experience.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotSecond Viewing
Elizbeth was very helpful in showing us around the Flat.
5/5
TrustpilotOutstanding service
Outstanding service, friendly staff and very helpful.
Agent replied · 11 October 2026
Thank you for the kind words. We really appreciate you choosing Gatekeeper! Best wishes, Dan Thorne | Sales Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gatekeeper Swindon
Has Gatekeeper won any awards?
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Swindon won Platinum; Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum.
