Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,159 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,159 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleQuick response. It was actually a good experience and always on time.
Dear Catherine, Thank you for your 5-star review. We're pleased to hear about your positive experience with our Witney Team, including their quick responses and punctuality. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI've got an excellent customer service. Thank you very much 😊 …
Dear Yevhenii Kolos, Thank you for your fantastic 5-star review! We're thrilled to hear that you received excellent customer service from our Witney Team. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleShe is very good and also have a customer relationship behaviour. Good job to your team.
Dear Funmi Adelowo, Thank you for your 5-star review and positive comments about our Witney Team, particularly highlighting their customer relationship behavior. We appreciate your kind words and are pleased to hear about your satisfaction. If there's anything else we can do for you, please feel free to reach out. Your feedback is valuable to us. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotKenya went out of her way to fit me in…
Kenya went out of her way to fit me in after ringing me to let me know the property I was interested in was re available. She was excellent at the viewing and stepped in when needed but also let me wander and look around at my own pace. She has also managed to fit us in for a second viewing ! Super helpful and friendly!
Dear Nicki,Thank you for your wonderful review! We're delighted to hear about your positive experience with Kenya. Going the extra mile to accommodate your needs, providing an excellent viewing experience, and scheduling a second viewing showcase our commitment to exceptional service at Gatekeeper. We appreciate your feedback and look forward to assisting you further.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery thorough and informative
Rating only, no written review.
Dear Sadie,Thank you for your positive feedback! We're delighted to hear that you found our service thorough and informative. We appreciate your kind words.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGreat Service
Estera was really nice and knowledgeable about the property she showed us around and made sure to let us know all the details about the house and application process.
Dear Maria Baklanova,Thank you for your positive feedback! We're pleased to hear that Estera's knowledge and friendliness enhanced your experience during the property tour. It's our commitment to provide thorough information, and we appreciate your trust in Gatekeeper.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotFriendly and welcoming
Friendly and welcoming, shared ideas with how the property could be adapted
Dear Hayley,Thank you for your positive feedback! We're delighted to hear that you found our team friendly and welcoming. It's great to know that we could also share ideas on how the property could be adapted. We appreciate your kind words.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotProfessional and Informative
A professional and information house viewing especially in comparison to recent viewings with your competitors.
Dear CG,Thank you for your positive feedback! We're thrilled to hear that your experience with our house viewing was professional and informative, especially when compared to other competitors. We appreciate your valuable input.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotLaura was very prompt
Laura was very prompt, helpful and answered all of our questions. Made us feel very welcome
Dear Dane,Thank you for your positive review! We're delighted to hear that Laura's prompt assistance, helpfulness, and thorough answers to your questions made you feel welcome. Your feedback is greatly appreciated.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotBrilliant
Amazing service
Dear Conor,Thank you for your kind words! We're thrilled to hear that you had an amazing experience with Gatekeeper. Your satisfaction is our priority, and we appreciate your positive feedback.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotThis Review is for Estera specifically
Estera was very friendly and understandable and showed off the property well. She also gave alot of good information and made the viewing very enjoyable which I thank her for.
Dear Christopher,Thank you for taking the time to share your positive experience! We're thrilled to hear that our agent was not only friendly and to the point but also showcased the property well, providing you with valuable information. Your feedback is much appreciated, and we look forward to assisting you further at Gatekeeper.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotI booked a viewing through Rightmove
I booked a viewing through Rightmove. From the time when I sent the request for a viewing and the initial call from Gatekeeper's team, to the actual visit with their representative (Anya), everything was handled extremely professionally. Would like to give a special shout out to Anya who:1) was at the property before the scheduled viewing time2) had answers to all questions that I had - both procedural as well as specific questions about the property in question3) overall a very friendly and courteous person to engage with.
Dear Rizvi,Thank you for your glowing review! We're delighted to hear about your positive experience with Gatekeeper and especially appreciate the shout-out to Anya. We're proud that Anya's professionalism, punctuality, and friendly demeanor contributed to a positive viewing experience for you. Your feedback is invaluable, and we look forward to assisting you further at Gatekeeper.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery Professional
On time greeting. Was very professional and had good comments and thoughts about property. Was able to answer any question we could think of. Overall very happy with the service provided.
Thank you for your fantastic review! We're pleased to hear that our team provided an on-time greeting, professional insights, and thorough answers to your questions, leaving you overall very satisfied with the service. Your positive feedback is greatly appreciated, and we look forward to assisting you further at Gatekeeper.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotThe agent was prompt and frindly she…
The agent was prompt and frindly she answered all the questions i had about the property and left me with no doubt as to what is required.
Dear Tony,Thank you for your glowing review! We're thrilled to hear that our agent was prompt, friendly, and thorough in addressing all your questions, leaving you with a clear understanding of the property requirements. Your feedback is much appreciated, and we look forward to assisting you further at Gatekeeper.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery good service and very efficient.
Rating only, no written review.
Dear Rhys,Thank you for your kind words! We're delighted to hear that you received very good service and experienced efficiency with Gatekeeper. We appreciate your positive feedback.Best regards,Dan ThorneSales DirectorGatekeeper
4/5
TrustpilotMeeting with Sam for a look around a…
Meeting with Sam for a look around a property. Very welcoming and he was there to answer any questions I may have had.
Dear David,Thank you for your feedback! We're glad to hear that your meeting with Sam for the property tour was welcoming, and he was available to address your questions. We appreciate your input.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotPolite and knowledgeable
Kenya was Polite and knowledgeable Also going to ask questions we had
Dear Conor,Thank you for your wonderful review! We're delighted to hear that Kenya was not only polite and knowledgeable but also addressed all the questions you had. Providing excellent service is our priority at Gatekeeper, and we appreciate your positive feedback.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotAgent was welcoming and very…
Agent was welcoming and very professional
Dear Bridget,Thank you for the stellar review! We're thrilled to hear that our agent was welcoming and demonstrated professionalism during your experience. We appreciate your positive feedback and look forward to assisting you further.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotEstera was able to show us round at an…
Estera was able to show us round at an earlier time. Very thorough and got all the information we needed.
Dear Stacey,Thank you for your fantastic review! We're delighted to hear that Estera was able to accommodate an earlier time for the tour and provided thorough information. Your satisfaction is our priority, and we appreciate your positive feedback.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotAn altogether positive experience
Accurate description of property we wanted to view, prompt responses to enquiries, and the agent who handled the viewing was first rate.
Dear Rosemary,Thank you for sharing your positive experience! We're delighted to hear that our accurate property description, prompt responses to your inquiries, and the first-rate service provided by our agent made your viewing experience enjoyable. We appreciate your feedback and look forward to assisting you further.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGreat service
Anya was polite professional and extremely helpful showing me round a property this week.
Dear Kara,Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Anya was polite, professional, and extremely helpful during your property viewing this week.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotLaura is a credit to the company
The review is specifically aimed at Laura who has done 2 viewings with me now. She’s very friendly and helpful, and great at making you feel at ease. I felt confident with her knowledge. I would highly recommend Laura. She is a credit to the company.
Dear Jade,Thank you for your 5-star review, specifically acknowledging Laura. We're thrilled to hear about your positive experiences with Laura, her friendliness, helpfulness, and knowledge. Your recommendation means a lot to us, and we're grateful to have Laura as a credit to our company. If there's anything else we can do for you, please feel free to reach out. We appreciate your feedback.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotLaura was friendly and welcoming.
Laura was friendly and welcoming.Knew knowledge of property, landlady and general information about the area. Laura was helpful explaining processes and renting advice for tenants which was useful.Thank you
Dear Jasmin,Thank you for your 5-star review. We're thrilled to hear that Laura's friendliness, knowledge, and helpful advice enhanced your experience. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotShe was there on time and was happy to…
She was there on time and was happy to answer our questions.
Dear Harsha,Thank you for your 5-star review. We're pleased to hear that our team member was punctual and attentive to your questions. If there's anything else we can assist you with or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
