Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThey smiling and this is the important…
They smiling and this is the important point and so nice thank you
Dear Eng Adam,Thank you for your five-star review! We're pleased to hear that our team's friendly demeanor made a positive impression on you. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotShe was very gentle and professional
Rating only, no written review.
Dear Yemisi,Thank you for your five-star review! We're delighted to hear that you found our service professional. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotExcellent viewing
Excellent viewing. Lovely estate agents
Dear Lucy,Thank you for your glowing five-star review! We're thrilled to hear that you had an excellent viewing experience. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotYea am so glad to know her ... She's so gentle and well mature.
The company are good in services
Dear Benjamin,Thank you for your five-star review! We're pleased to hear that you found our service was good. If you have any specific feedback or additional questions, please don't hesitate to reach out. We're committed to continuously improving and ensuring your satisfaction.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGreat experience
Laura was very professional and answered any questions we had
Dear Fraser,Thank you for taking the time to leave a five-star review! We're glad Laura's professionalism and responsiveness met your expectations. If you have any more questions or need further assistance, don't hesitate to get in touch. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotAlice from gatekeepers was very…
Alice from gatekeepers was very helpful during our tenancy . She was alway eager to help when we had an issue and was always reassuring . We hope her the best in the future !
Dear Chintha,Thank you for your fantastic five-star review! We're thrilled to hear that Alice provided you with helpful and reassuring support throughout your tenancy. We appreciate your kind words and wish you all the best in the future as well. If you ever need assistance again, please don't hesitate to reach out. We're here for you!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGood agent
I have only had viewings with this estate agent at the moment, but the agent was on time and knew the answers we needed
Dear Sean,Thank you for your wonderful five-star review! We're delighted to hear that your viewing experience with our estate agent was positive, with punctuality and helpfulness. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotReliable and trustworthy property management
Our church has been renting out our minister's house for the past 15 months. We were pleased to turn over the management of that to Gatekeeper and have not regretted it for a moment. Everything from finding a reliable tenant to managing maintenance issues and engaging tradesmen is done for us, for reasonable fees. The communication from the Gatekeeper team is superb and it brings huge peace of mind to know the management of our property is in safe hands.
Dear Diane,Thank you for your fantastic five-star review! We're thrilled to hear that you've had a positive experience entrusting the management of your minister's house to Gatekeeper. Ensuring a seamless experience for our clients, from finding reliable tenants to managing maintenance, is our top priority. We're delighted to provide you with peace of mind, and we're here to continue providing excellent service for years to come.Best regards,Dan ThorneSales DirectorGatekeepe
5/5
TrustpilotRefreshing experience
We have viewed a few properties and the quality of reps was very disappointing. Under prepared and seemingly without knowledge of the properties they were showing us around. Kenya at Gatekeeper was really refreshing, helpful, knowledgeable and gave us the time and space to view the property at our own pace whilst being on hand to answer any questions.
Dear Martin,Thank you for your fantastic five-star review! We're thrilled to hear that Kenya provided you with such a refreshing and knowledgeable experience during your property viewing. Your satisfaction is our priority, and we're here to ensure you receive the best service possible. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotLaura was lovely
Laura was lovely, very helpful and informative and answered all questions that we asked
Dear Cally,Thank you for your fantastic five-star review! We're thrilled to hear that Laura provided you with such helpful and informative assistance, answering all your questions. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery informative
Very informative, extremely polite and very easy to talk to
Dear Cheryl,Thank you for your fantastic five-star review! We're delighted to hear that you found our service informative, our team extremely polite, and easy to talk to. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGood
Really good service, friendly & professional.
Thank you for your wonderful five-star review! We're thrilled to hear that you had a positive experience with our service and found our team to be friendly and professional. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGreat customer service
I had to rearrange the viewing 2 times for family health issues. The appointments were rearranged without any fuss or being made to feel a nuisance. Sam answered questions we had regarding the property. Not made to feel rushed while looking around. A positive experience at what can be a stressful time. Thank you
Dear Amanda,Thank you for your wonderful five-star review! We're glad we could accommodate your needs during such a challenging time and that Sam provided you with a positive and stress-free experience during the viewing. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotViewing
Viewing on time. Received all info I needed.
Dear Piotr,Thank you for your fantastic five-star review! We're delighted to hear that your viewing was conducted on time and that you received all the necessary information. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery precessional and prompt to respond…
Very precessional and prompt to respond to all enquiries.
Dear Alin,Thank you for your fantastic five-star review! We're delighted to hear that your viewing was conducted on time and that you received all the information you needed. Your satisfaction is our priority, and we're here to assist you further if you have any additional questions or needs.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotKaylea was very informative
Kaylea was very informative, answered any questions I had. Very polite and friendly. Made my house viewing very pleasant
Dear Kieran,Thank you for your fantastic five-star review! We're thrilled to hear that Kaylea provided you with an informative and pleasant house viewing experience. Providing excellent service is our priority, and we're delighted to have met your expectations. Should you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotChristopher was really nice and greeted…
Christopher was really nice and greeted us with a lovely manner and smile. Very informative about the property except he didn’t know if the furniture was included or if it was the tenants, but he did say that it was probably the tenants but we would need to ask the agency about this. But overall a pleasant experience with the viewing
Dear Vanessa,Thank you for your wonderful five-star review! We're delighted to hear that Christopher provided you with a pleasant viewing experience and greeted you warmly. We appreciate your feedback about the property details and will ensure better clarity in the future. Should you have any further questions, please don't hesitate to reach out. We're here to assist you!Best regards,Dan ThorneSales DirectorGatekeeper
3/5
TrustpilotThe person showing me around was prompt, polite and knowledgable
The person showing me around was knowledgable, prompt and courteous.Unfortunately I did not feel as though I had enough time to have a proper look around the property, which is important given moving house, especially with a family, is a big step. This is something I have not felt while moving house several times over the years in the north of England.However the person showing we around was apologetic that it may be a little rushed, and I would certainly be happy to deal with them again.
5/5
TrustpilotChristopher was excellent
Christopher was excellent. Smart, polite, and full of information. Turned up on time too which seems to be rare for Lettings agents!
Dear Joe,Thank you for your fantastic five-star review! We're thrilled to hear that Christopher provided you with excellent service, smart, polite, and informative. Punctuality is a key value for us, and we're glad to have met your expectations. We're here to assist you further whenever you need us!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotKenya was friendly and informative
Kenya was friendly and informative - couldn’t have hoped for more
Dear Alan,Thank you so much for your fantastic five-star review! We're thrilled to hear that Kenya provided you with friendly and informative service. Your satisfaction is our priority, and we're delighted to have met your expectations. Should you need any further assistance, please don't hesitate to reach out!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
GoogleRating only, no written review.
Dear Anees Khan, Thank you for your 5-star review! We appreciate your positive feedback for our Witney Team. If there's anything more we can do for you, please feel free to reach out. Best regards, Dan Thorne Sales Director Gatekeeper
4/5
GoogleRating only, no written review.
Dear James, Thank you for your review of our Witney Team. We appreciate your positive feedback. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Dear Ionnr Banneba, Thank you for your 5-star review! We appreciate your positive feedback for our Witney Team. If you have any further comments or if there's anything more we can assist you with, please let us know. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleRating only, no written review.
Dear Gbemisola Belewu, Thank you for your 5-star review of our Witney Team. We appreciate your positive feedback. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
