Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience
Great experience, Kenya was friendly and answered all questions I had. Thank you.
Dear Claire,Thank you for your wonderful five-star review! We're thrilled to hear that Kenya provided you with a great experience and answered all your questions. Your satisfaction is our priority, and we're here to assist you further if needed. Don't hesitate to reach out anytime!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
GoogleRating only, no written review.
Dear Abdul Hafeef.H.M Hafe, Thank you for your 5-star review! We appreciate your positive feedback for our Witney Team. If there's anything more we can assist you with, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director Gatekeeper
4/5
GoogleRating only, no written review.
Dear Yohan, Thank you so much for your fantastic five-star review! We're thrilled to hear that our Witney Team provided you with exceptional service. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleRating only, no written review.
Dear Pat, Thank you for your wonderful five-star review! We're delighted to hear that our Witney Team provided you with exceptional service. Your satisfaction is our utmost priority, and we appreciate your feedback. We look forward to assisting you again in the future! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleRating only, no written review.
Dear Sara, Thank you so much for your fantastic five-star review! We're thrilled to hear that our Witney Team provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you further in the future! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleRating only, no written review.
Dear Atuahene, Thank you for your fantastic five-star review! We're thrilled to hear that our Witney Team provided you with excellent service. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleRating only, no written review.
Thank you for your fantastic five-star review! We're thrilled to hear about your positive experience with our Witney Team. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleShe's was on time.
Dear Lisa Dhana, Thank you for your 5-star review of our Witney Team. We appreciate your feedback, and we're glad to hear that our team member was punctual. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleGood communication, very supportive and friendly
Dear Nethmi, Thank you for your wonderful five-star review! We're thrilled to hear that our Witney Team provided you with excellent communication, support, and friendliness. Your satisfaction is our priority, and we're grateful for your feedback. We look forward to assisting you further in the future! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleVery pleasant and accommodating. Very impressed
Dear Freda, Thank you for your wonderful five-star review! We're delighted to hear that our Witney Team provided you with a pleasant and accommodating experience. Your satisfaction is our priority, and we're grateful for your feedback. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleVery professional, and flexible with timings. Thanks guys!
Dear James, Thank you for your fantastic five-star review! We're delighted to hear that our Witney Team provided you with professional service and flexibility with timings. Your satisfaction is our priority, and we appreciate your feedback. We're here to assist you anytime you need us! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleChristopher was very professional and honest during the property viewing. Thank you
Dear Kateryna, Thank you for your fantastic five-star review! We're thrilled to hear that Christopher provided you with professional and honest service during the property viewing. Your feedback is appreciated, and we're here to assist you further if needed. Don't hesitate to reach out anytime! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
TrustpilotGood service
Arrived slightly early. Didn't have to wait around. Showed me around the flat and could tell me a bit more about the area.
Dear Selena,Thank you for your fantastic five-star review! We're delighted to hear that your experience with our team was punctual and informative. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotLaura was Very polite with a friendly…
Laura was Very polite with a friendly professional helpful air. I can only say good words about her she is a credit to your company.
Dear Michele,Thank you for your wonderful five-star review! We're thrilled to hear that Laura provided you with polite, friendly, and professional assistance. Your kind words mean a lot to us, and we're proud to have her on our team. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotAnya was very welcoming and polite
Anya was very welcoming and polite, showed us around the property and the positives of the house, told us the next steps and what to expect, congratulated us on our pregnancy of twins and had a small chat which was nice
Dear Emily,Thank you for your fantastic five-star review! We're thrilled to hear that Anya provided you with a welcoming and informative experience during the property viewing. Congratulations on your pregnancy of twins! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotWhat a great service Anya was very…
What a great service Anya was very helpful. Never rushed me while i went around the house. I could see myself living there. Pointed out all the extras im looking for. 👍☺
Dear Theresa,Thank you for your wonderful five-star review! We're delighted to hear that Anya provided you with excellent service, taking the time to address your needs and preferences during the house viewing. We're glad you could envision yourself living there, and we're here to assist you further in finding your perfect home. Don't hesitate to reach out if you have any more questions or need assistance!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotAgent was a delight.
The lady who showed me around today was very kind and inviting. She made my viewing experience a lovely one and I really appreciate her time!
Dear Christina,Thank you for your fantastic five-star review! We're delighted to hear that your viewing experience with our team was pleasant and inviting. Providing excellent service is our priority, and we're glad we could make your experience memorable. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotBrilliant showed me everything round…
Brilliant showed me everything round the flat lovely person to speak roo aswell
Dear Josh,Thank you for your wonderful five-star review! We're thrilled to hear that you had a brilliant experience with our team and found them to be lovely to speak with. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotChristopher was great got all the…
Christopher was great got all the information I needed and very helpful and friendly
Dear Zubar,Thank you for your fantastic five-star review! We're delighted to hear that Christopher provided you with all the information you needed and offered helpful and friendly assistance. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery easy and honest
Very easy and honest, thank you.
Dear Eddie,Thank you for your wonderful five-star review! We're thrilled to hear that you found our service easy and honest. Providing transparent and straightforward assistance is our priority. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
1/5
TrustpilotReported to the property ombudsman for…
Reported to the property ombudsman for failure to carry out the necessary checks and approval for sale of my house.
5/5
TrustpilotVery helpful
Very helpful, answers all questions, great experience
Dear Fraser,Thank you for your fantastic five-star review! We're thrilled to hear that you had a great experience with our team and found them to be very helpful and responsive to all your questions. Your satisfaction is our priority, and we're here to assist you further if needed. Don't hesitate to reach out anytime!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotGreat service!
Laura was a lovely estate agent who answered our questions clearly and concisely. She made us feel at ease and have a positive experience whilst viewing the property we were booked to view.
Dear Chay,Thank you for your wonderful five-star review! We're thrilled to hear that Laura provided you with a positive viewing experience, answering your questions clearly and making you feel at ease. Your satisfaction is our priority, and we're here to assist you further if needed. Don't hesitate to reach out anytime!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotVery swift but detailed tour of the…
Very swift but detailed tour of the house, an honest fair point of view and very good customer service
Dear Callum,Thank you for your fantastic five-star review! We're pleased to hear that you had a swift yet detailed tour of the house and appreciated our honest and fair customer service. Providing thorough and transparent assistance is our priority. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
