Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,159 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,159 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGood communication and very friendly
Dear Denizhan Ozer, Thank you for your 5-star review! We're delighted to hear that you appreciated our team's communication and friendliness. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback! Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleI feel welcome, and was very nice
Dear Kilon, Thank you for your positive feedback! We're thrilled to hear that you felt welcomed and had a nice experience with our Witney Team. If there's anything more we can do for you or if you have any questions, please don't hesitate to let us know. We appreciate your review and look forward to assisting you further. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleThe viewing experience was good and the lady was friendly
Dear Loriet, Thank you for taking the time to share your positive experience with our Witney Team! We're thrilled to hear that you had a good viewing and found our team friendly. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your feedback. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleEstera Did a great job of showing us around the property today. She was very polite and extremely informative. 10/10 Thankyou!
Dear Samuel Stevens, Thank you for your 5-star review of our Witney Team and for highlighting Estera's excellent service. We're thrilled to hear about your positive experience, and we appreciate your kind words. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is our priority! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Sally, many thanks for the 5 Star Review, much appreciated! All the best, Vanessa
3/5
GoogleWe arrived about 3 minutes early, assumed someone was waiting for us as windows were open. Rang bell, answered by painter who had 7ft ladder resting on stairs. He was unaware of our visit. He allowed me to use his phone to chase up the agent who was supposed to show us round. About 10 minutes after appointed time two young ladies arrived. When I mentioned the place was being decorated, they were unaware. We had to be very careful climbing the stairs due to the ladder. I assume one of the ladies who spoke with us was reasonably new at the job as she found the decorating paraphernalia around all rooms distracted her and need guidance from the other lady. The apartment was not ready for inspection because of the decorating and some of the temporary wiring added by the previous occupier had not been removed. This is something you will need to address with owners before arranging inspections of property.
5/5
TrustpilotLaura was lovely and informative
Laura was lovely and informative. Sold us the let! Good job!
Dear Harvey,Thank you for your 5-star review and kind words about Laura. We're delighted to hear that she was lovely and informative, and we appreciate your trust in us. If you have any more questions or need further assistance, feel free to reach out. Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Dear NewBie996, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our Witney Team. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback! Best regards, Dan Thorne Sales Director at Gatekeeper
4/5
GoogleRating only, no written review.
Dear Bhupinder Singh, Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our Witney Team. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback! Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleRating only, no written review.
Dear Theodora Pesyridi, Thank you for taking the time to leave a 5-star review for our Witney Team. We appreciate your positive feedback. If there's anything specific you loved about your experience or if you have further comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI feel welcome, and was very nice
Dear Kilon, Thank you for your positive feedback! We're thrilled to hear that you felt welcomed and had a nice experience with our Witney Team. If there's anything more we can do for you or if you have any questions, please don't hesitate to let us know. We appreciate your review and look forward to assisting you further. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleThe viewing experience was good and the lady was friendly
Dear Loriet, Thank you for taking the time to share your positive experience with our Witney Team! We're thrilled to hear that you had a good viewing and found our team friendly. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your feedback. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleEstera Did a great job of showing us around the property today. She was very polite and extremely informative. 10/10 Thankyou!
Dear Samuel Stevens, Thank you for your 5-star review of our Witney Team and for highlighting Estera's excellent service. We're thrilled to hear about your positive experience, and we appreciate your kind words. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is our priority! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Trustpilotexcellent
Good communication between us during viewing
Dear Vanessa,Thank you for your 5-star review and for highlighting the good communication during the viewing. We strive to provide excellent service, and your feedback is appreciated. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotHe is very good person with polite…
He is very good person with polite personality and very humble person.
Dear Parimal,Thank you for your kind words and for taking the time to share your positive experience. We're glad to hear that you found our team member to be good, polite, and humble. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Alice. She went above and beyond, ensuring everything was smooth and even followed up to check that everything was okay after we moved in. Whenever an issue arose, she promptly and efficiently got it sorted. Alice's dedication and professionalism made the entire process stress-free. I highly recommend her to anyone seeking a reliable and proactive realtor.
Dear Che,Thank you for sharing your outstanding experience with Alice. I'm thrilled to hear that her dedication and professionalism made your entire process stress-free. We truly appreciate your recommendation and are here to assist you should you need anything in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotKenya was both polite and professional…
Kenya was both polite and professional throughout our viewing. She was open for any questions I had and acted in a clear and precise manner. Thankful to have been seen by her as she made things feel relaxed rather than formal.
Dear Martyn,Thank you for sharing your positive experience with Gatekeeper. I'm thrilled to hear that Kenya's polite and professional approach, along with her clear and precise manner, made your viewing relaxed and enjoyable. We appreciate your feedback, and if you have any more questions or need assistance, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly
Laura show me around the house I was interested. Very friendly and helpful.
Dear Dalene Silva,Thank you for your kind words and for choosing Gatekeeper. I'm delighted to hear that Laura provided you with a friendly and helpful tour of the house. We appreciate your positive feedback, and if you have any further questions or needs, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotDidn’t feel pushed into making a…
Didn’t feel pushed into making a decision. Open and honest, down to earth agent showing me around.
Hi Ross,Thank you for taking the time to share your experience with Gatekeeper. We're thrilled to hear that you appreciated our approach, transparent, down-to-earth, and without pressure. We appreciate your feedback and look forward to assisting you further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotKenya was very helpful and welcoming!
Rating only, no written review.
Hi Erica,Thank you for your fantastic feedback! We're delighted to hear that Kenya provided you with helpful and welcoming service. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotGatekeeper
I currently rent with Gatekeeper so have got to know all the lovely people that work there .I recently viewed 69 Barrington Close ,Unfortunately it wasn't quite what I was looking for ,Big thank you to Estera who showed me round
Dear Lynne,Thank you for taking the time to share your experience! We appreciate your kind words about our team, especially Estera. We look forward to helping you further in your search.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotViewing
Laura was very professional. She had good knowledge of the property and was able to answer the questions that I had raised.
Dear KL,Thank you for taking the time to share your positive experience with Laura. We're delighted to hear that she demonstrated professionalism and provided you with the information you needed. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotI am very happy for your service thanks
Rating only, no written review.
Dear Parimal,Thank you for your kind words and the 5-star review! We're delighted to hear that you are pleased with our service. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotEstera was very knowledgeable and could…
Estera was very knowledgeable and could answer our questions. Thank you
Dear Ells,Thank you for taking the time to leave a 5-star review. We're thrilled to hear that Estera provided you with valuable information and answered your questions. We appreciate your feedback and look forward to assisting you further.Best regards,Dan ThorneSales Director at Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
