Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat viewing & really useful insight provided
Kenya showed me around a property & she was great - very informative & even provided me with ideas on what improvements & changes I could make on the property. Helped me to think outside the box.
Laura · 10 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Laura,Thank you for your 5-star review. We're delighted to hear that Kenya provided you with a great experience during the property tour, offering valuable information and creative ideas for improvements. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotLaura was informative and very pleasant…
Laura was informative and very pleasant sge also was able to answer all our questions. Very good
Simon · 9 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Simon,Thank you for your 5-star review. We're pleased to hear that Laura was informative, pleasant, and able to answer all your questions. If there's anything else we can assist you with or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotNice team
Great team you can work with
Petrica · 9 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Petrica,Thank you for your 5-star review. We're delighted to hear that you consider us a great team to work with. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We appreciate your positive feedback.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotViewing
Everything was great, thank you!
Pavel · 8 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Pavel Nikolskiy,Thank you for your 5-star review. We're thrilled to hear that everything was great. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotGreat and amazing services
Rating only, no written review.
Ola · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Ola,Thank you for your 5-star review. We're delighted to hear that you found our services great and amazing. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We appreciate your positive feedback.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service. I felt comfortable in her presence and Luara answered all my questions about the property without any hesitation!
Bill · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Bill,Thank you for your 5-star review. We're pleased to hear about your brilliant service experience and that Laura made you feel comfortable, answering all your questions without hesitation. If there's anything else we can assist you with or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotExcellent company
Very good company. Always have fantastic communication and answer any questions. The lady that showed us around the property, Laura, was very helpful and friendly. Would definitely recommend Gatekeeper if you are looking to move homes
Colin · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Colin Seager,Thank you for your 5-star review and kind words. We're thrilled to hear about your positive experience with our fantastic communication and the helpfulness of Laura during the property tour. Your recommendation means a lot to us. If there's anything else we can do for you, please feel free to reach out. We appreciate your feedback.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotThe staff that showed us round was very…
The staff that showed us round was very polite and nice talking to us. The property was well looked after
Amos · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Amos,Thank you for your 5-star review. We're delighted to hear that our staff was polite and nice during the property tour, and that you found the property well looked after. If there's anything else we can assist you with or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotVery accommodating and responsive
Very accommodating and responsive. Knows well about the property.
Kyzia · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Kyzia Gapas,Thank you for your 5-star review. We're pleased to hear that you found our team accommodating, responsive, and knowledgeable about the property. If there's anything else we can assist you with or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotGood service so far
Kenya was very helpful and I look forward to working with her more
Jo · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Jo Bailey,Thank you for your 5-star review. We're thrilled to hear that Kenya was very helpful, and we look forward to assisting you further. If there's anything specific you need or if you have additional feedback, please feel free to share.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotWent to view a property and the lovely…
Went to view a property and the lovely lady showing me round was so nice and kind, and was amazing considering the very unhelpful tenant in the property at the time
Consumer · 6 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Thank you for your wonderful 5-star review. We're delighted to hear that the lady who showed you the property was nice, kind, and handled the situation with the unhelpful tenant admirably. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 4/5
TrustpilotFriendly personable service
Rating only, no written review.
John · 5 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear John Easter,Thank you for your 4-star review and kind words about our friendly and personable service. We appreciate your feedback. If there's anything specific you feel would enhance your experience further, please let us know. We value your input and look forward to assisting you in the future.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotFantastic!
Rating only, no written review.
Graham · 5 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Graham Taylor,Thank you for your fantastic 5-star review. We're thrilled to hear about your positive experience. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your support!Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotLaura was very welcoming and lovely
Laura was very welcoming and lovely, and was very good at answering questions when asked.
Shez · 2 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Shez Guess,Thank you for your 5-star review. We're pleased to hear that Laura's welcoming and lovely demeanor, along with her responsiveness to your questions, made your experience positive. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotI came from out of town (about 4 hours…
I came from out of town (about 4 hours journey) to view a property eager to rent and was running a bit late. She was extremely patient and understanding. Also very thorough with the house viewing not missing out details.
OM · 2 January 2024 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear OM I,Thank you for your 5-star review. We're delighted to hear that our team member was patient, understanding, and thorough during your property viewing, making your journey worthwhile. If you have any more questions or need further assistance, feel free to reach out. We appreciate your positive feedback.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 4/5
TrustpilotHappy with Kenya’s viewing
Kenya was prompt, informative and very helpful.
Wendy · 30 December 2023 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Wendy,Thank you for your review. We're glad to hear that Kenya was prompt, informative, and helpful during your experience. We appreciate your feedback and are here to assist you.Best regards,Dan ThorneSales Director, Gatekeepe
★★★★★ 5/5
TrustpilotKenya was very professional yet friendly and approachable…
Kenya was very friendly and helpful while showing me a property today. She is very knowledgeable, she knew the area quite well. Very punctual, professional and approachable. I felt I could ask anything comfortably. She was very patient when I was playing with the little boy in the house. Very relaxed atmosphere she created and really willing to assist me in finding my new home. She communicated with me from the word go until we met at the property. Thank you Kenya and I am looking forward to seeing you again soon.
Busi · 29 December 2023 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Busi,Thank you for your 5-star review and warm words about Kenya. We're thrilled to hear that Kenya created a relaxed and comfortable atmosphere, demonstrating professionalism and approachability. We appreciate your feedback and look forward to assisting you further on your journey to finding your new home. Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotSam was very personable and friendly
Sam was very personable and friendly, we both felt at ease looking around the property. He was knowledgeable and very honest and helpful. Would definitely recommend, so much better than other viewing experiences I have had! Thank you.
Shans · 29 December 2023 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Shania Pearce,Thank you for your 5-star review and kind words about Sam. We're delighted to hear that he provided a personable, friendly, and knowledgeable experience, making your property viewing comfortable. We appreciate your recommendation and are here to assist you further. Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 1/5
GoogleIt's taken me years to get free of this agent, so please be very wary of signing a contract with these people.
The rent Gatekeeper was able to achieve was significantly lower than the agent I use now.
The maintenance work done by their contractors was often very over priced and of a poor standard.
So issues were not rectified and I was forced to pay over and over to fix the same thing.
One example is a bathroom that was leaking for years. When I moved to the new agent, the issue was finally fixed at a good price.
The property is a house in multiple occupation which is let by the room, so to get rid of this agent, I had to serve notice on all of the tenants I had already paid them to source!
I felt sorry for the tenants, but the alternative was to stay with Gatekeeper.
The reason I had to serve notice was they said they would continue to charge me commission for the life time of the tenants, even once I had sacked them as an agent and paying a new agent to manage the same tenant and the property. Gatekeeper would literally be getting paid for nothing!
This whole process cost me a lot of money, due to voids and returning the rooms to a lettable standard.
The last tenant to leave, was so desperate to stay I felt sorry for him. Gatekeeper said that the only way they would release me, and not have to pay them commission for life to allow him to stay, was to pay them a whole month in rent. Because felt sorry for the tenant I reluctantly agreed to it. In light of the fact I had informed Gatekeeper of their many significant failings as an agent, I find their attitude to both me and the tenant to be utterly ruthless!
The new agent is a lot more pro active and involved in the management of the property. They are making sure the cleaners are doing a good job and that maintenance issues are addressed before they become an expensive issue. I cannot say the same for Gatekeeper.
I am so glad I got Gatekeeper out before the tenant eviction ban comes in (see Renters Reform Bill). Under the new rules coming, I would not be able to serve notice on the tenants using a section 21. I would then have been stuck with them for many years to come, which would have cost me a lot of money, stress and hassle!
So again, please be very wary of signing a contract with these people...NegativeQuality, Value
Kevin · 28 December 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 20 June 2024
Dear Kevin,
I hope this message finds you well. I just wanted to get in touch regarding the reviews that you left, which came as a surprise to all of us. We have clearly misjudged the situation, and I am incredibly sorry for not understanding how strongly you felt and the frustration you have experienced.
We genuinely thought you were satisfied with our services, but it turns out that we were wrong. If we had known how you felt, we would have come up with a different solution for you. As a result, your feedback has left us a bit shaken.
As one of the founders, I have tried to schedule a call to try to come up with an amicable resolution for you. But I completely understand your decision in not wanting to discuss the matter and wish to move on.
Once again, I'm sorry that it came to this point, and I truly appreciate your honesty. In the unlikely event that you change your mind and do want to discuss the matter further then you have my direct line number.
Wishing you all the best
Phil Kendall
★★★★★ 1/5
GoogleIt's taken me years to get free of this agent, so please be very wary of signing a contract with these people.
The rent Gatekeeper was able to achieve was significantly lower than the agent I use now.
The maintenance work done by their contractors was often very over priced and of a poor standard.
So issues were not rectified and I was forced to pay over and over to fix the same thing.
One example is a bathroom that was leaking for years. When I moved to the new agent, the issue was finally fixed at a good price.
The property is a house in multiple occupation which is let by the room, so to get rid of this agent, I had to serve notice on all of the tenants I had already paid them to source!
I felt sorry for the tenants, but the alternative was to stay with Gatekeeper.
The reason I had to serve notice was they said they would continue to charge me commission for the life time of the tenants, even once I had sacked them as an agent and paying a new agent to manage the same tenant and the property. Gatekeeper would literally be getting paid for nothing!
This whole process cost me a lot of money, due to voids and returning the rooms to a lettable standard.
The last tenant to leave, was so desperate to stay I felt sorry for him. Gatekeeper said that the only way they would release me, and not have to pay them commission for life to allow him to stay, was to pay them a whole month in rent. Because felt sorry for the tenant I reluctantly agreed to it. In light of the fact I had informed Gatekeeper of their many significant failings as an agent, I find their attitude to both me and the tenant to be utterly ruthless!
The new agent is a lot more pro active and involved in the management of the property. They are making sure the cleaners are doing a good job and that maintenance issues are addressed before they become an expensive issue. I cannot say the same for Gatekeeper.
I am so glad I got Gatekeeper out before the tenant eviction ban comes in (see Renters Reform Bill). Under the new rules coming, I would not be able to serve notice on the tenants using a section 21. I would then have been stuck with them for many years to come, which would have cost me a lot of money, stress and hassle!
So again, please be very wary of signing a contract with these people...NegativeQuality, Value
Kevin · 27 December 2023 · Gatekeeper Witney (77 High Street)
Agent replied · 20 June 2024
Dear Kevin,
I hope this message finds you well. I just wanted to get in touch regarding the reviews that you left, which came as a surprise to all of us. We have clearly misjudged the situation, and I am incredibly sorry for not understanding how strongly you felt and the frustration you have experienced.
We genuinely thought you were satisfied with our services, but it turns out that we were wrong. If we had known how you felt, we would have come up with a different solution for you. As a result, your feedback has left us a bit shaken.
As one of the founders, I have tried to schedule a call to try to come up with an amicable resolution for you. But I completely understand your decision in not wanting to discuss the matter and wish to move on.
Once again, I'm sorry that it came to this point, and I truly appreciate your honesty. In the unlikely event that you change your mind and do want to discuss the matter further then you have my direct line number.
Wishing you all the best
Phil Kendall
★★★★★ 5/5
TrustpilotLaura was very helpful and professional…
Laura was very helpful and professional in showing around the property.
Raj · 27 December 2023 · Gatekeeper Swindon
Agent replied · 13 June 2024
Dear Raj,Thank you for your 5-star review, and we're thrilled to hear that Laura was helpful and professional in showing you around the property. If you have any more questions or need further assistance, feel free to reach out. We appreciate your positive feedback.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
GoogleRating only, no written review.
Sally · 27 December 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 26 December 2024
Hi Sally, many thanks for the 5 Star Review, much appreciated! All the best, Vanessa
★★★★★ 5/5
GoogleRating only, no written review.
J · 26 December 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 25 March 2024
Dear J A,
Thank you for your 5-star review of our Witney Team. We appreciate your positive feedback. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We're here to assist you with any future needs.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleShe was quite amazing
Mary · 26 December 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)
Agent replied · 25 March 2024
Dear Mary Muzivanhu,
Thank you for your 5-star review of our Witney Team. We're thrilled to hear that you found our team member quite amazing. If there's anything specific you appreciated or if you have additional comments, please feel free to share. We're here to assist you with any future needs.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
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