Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Thank you for your feedback, E C! We're glad to hear you had a positive experience with our team. If you need any further assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleTaylor was all smiles. Professional, on-time and was patient to show us around the property.
Hi Ikenna, Thank you for your review! I'm pleased to hear that Taylor provided a professional and patient service during your property viewing. We aim to ensure a positive and informative experience for all our clients. If you have any more questions or need further assistance, feel free to reach out to us. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleKenya was very efficient, courteous and informative when showing me around today. Thank you Kenya.
Thank you for your wonderful feedback. We're thrilled to hear that Kenya was efficient, courteous, and informative during your visit. Your kind words are greatly appreciated. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI had a wonderful experience with TAY,her communication skill is perfect,her appearance speaks volumes,she is a good representative of Gatekeeper letting.
Thank you for your kind words, Shuaib! I'm delighted to hear that Taylor provided excellent communication and represented Gatekeeper so well. We're here to help if you need any further assistance. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotStaff friendly reception
Staff friendly reception, effective communication that give details analysis to my question. I comment their positive attitude and encouragementThank youFaosiyyah Bakare
Thank you for your wonderful feedback, Faosiyyah! We're thrilled to hear that you appreciated our friendly staff and effective communication. We strive to provide detailed analysis and a positive attitude to ensure your experience is top-notch. If you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
1/5
TrustpilotOn the 15/06/2024 booked to view a…
On the 15/06/2024 booked to view a property at 8 Corral ClNine Elms, Swindon SN5 5UX I spoken to Sam the previous day and confirmed the appointment was successful. I went to the property on the day expecting someone to show up waited 10 mins nobody didn't bother showing up. I had no phone call or text message. I even rang there office nobody picked up and got cut off. They were tenants/owners inside the property and they confirmed that the estate agents didn't bother turning up as we were leaving they left to. Why confirm a booking Gatekeeper if you had no intention is showing up THANK YOU FOR WASTING MY TIME.I would avoid in using this estate agents I am surprised that are still trading by looking the reviews. SHAME ON YOU GATEKEEPER SHAME ON YOU.PLEASE DO NOT USE AVOID!!!!!!!! May I add the Gate Keeper is trying the take this review down. Its been 5 days no communication from gatekeeper and no apologies. I have also advertise on other social networks to avoid this estate agents. Responding to dan first all you never emailed me so please STOP LYING and you never phoned your colleague did not call me as i had my phone in my hand so this proves yet again your nothing but liars trying to save your skin.So many people i have spoken to have said you are the WORST ESTATE AGENTS IN SWINDON.REMOVE MY DETAILS FROM YOUR SYSTEM I DO NOT WANT ANY CONTACT FROM YOU.How are you still trading i really don't know PLEASE AVOID USING GATEKEEPERS
Dear MK,I hope this email finds you well.I am truly sorry for the inconvenience caused by our late arrival at the viewing. Charmaine has shown me her phone records where she attempted to let you know that there was a traffic delay and that she couldn’t make it on time. I understand how frustrating this must have been for you.Upon reviewing the phone logs from Saturday, I noticed that our call was cut off after I answered. I tried calling back but couldn’t reach you. Since then, we’ve made several attempts via email and phone, but unfortunately, we haven’t connected. We even asked Trustpilot to verify your contact details to resolve this promptly.To prevent such situations in the future, we’ll be more mindful of scheduling and communication. Our commitment is to provide excellent service, and this incident is highly unusual.Please feel free to contact me directly at 07925 917 504. I’d appreciate the opportunity to discuss this further and make things right.Thank you for your understanding, and I hope you’ve found the home you’re looking for.Kind regards,Dan Thorne Sales Director Gatekeeper
5/5
GoogleAlways professional and helpful
5/5
TrustpilotHouse viewing
I was shown around a property yesterday by Charmaine who was very friendly,helpful and informative. I highly recommend
Thank you, James, for your kind words! We're delighted to hear that Charmaine provided a friendly, helpful, and informative experience during your property viewing. We appreciate your recommendation and look forward to assisting you further. Please feel free to contact us if you have any more questions or need assistance in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotHappy to always help.
This company members are always very friendly and helpful. Great communication.
I appreciate your feedback, Jana! Providing friendly and helpful service with great communication is what we aim for at Gatekeeper. We're glad to hear about your positive experience with our team. If you have any more questions or need assistance in the future, please don't hesitate to contact us.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGood person
I appreciate your feedback, Natália! Ensuring our team members are not only competent but also good people is important to us at Gatekeeper. If there's anything more we can assist you with, please feel free to reach out. Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotProperty viewing
Punctual, efficient and helpful viewing
Thank you, Kevin, for your positive feedback! We're glad to hear that your viewing experience with us was punctual, efficient, and helpful. If you have any more questions or need further assistance, feel free to reach out. We look forward to helping you further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleVery helpful and had the answer for all questions
Thank you for your wonderful feedback! We're thrilled to hear that our service met your expectations and that you found our assistance helpful. If you have any more questions or need further assistance in the future, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleThanks Dan. He was very kind and professional showing us one property today and explaining everything. Paulo
Thank you for your kind words! It was a pleasure assisting you with the property viewing. If you have any more questions or need further assistance, feel free to reach out anytime. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleTaylor was super helpful and answered all of our questions
Hi Catriona, Thank you for your positive feedback! I'm delighted to hear that Taylor was super helpful and answered all of your questions during the viewing. Please don't hesitate to contact us if you need any further assistance in your property search. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotFeedback
Worth being sensible about advice given but overall the service was friendly and a good amount of information was provided
Thank you for your review! We appreciate your feedback and are glad to hear that you found our service friendly and informative. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you every step of the way.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotClear guidance on follow-up actions and procedures.
His explaination on the procedures to follow was clear. Information well-prepared, make the viewing efficient and effective.
Thank you for your feedback, Samuel! We're delighted to hear that you found our explanations clear and the information well-prepared. Making your viewing efficient and effective is always our goal. If you have any more questions or need further assistance, feel free to contact us anytime.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly experience
Christopher showed as around a really nice property we were interested in. Was very friendly answered questions that's we had about the property and about the local schools.
Thank you, Chloe, for your positive review! We're thrilled to hear that Christopher provided a friendly and informative viewing experience, answering all your questions about the property and local schools. Your feedback is much appreciated.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleThank she was very helpful and welcoming, allowed us to look at the house properly with no rush. I appreciate her warm welcome.
Dear Farishta, Thank you for your kind review! I'm glad to hear that our team member made your viewing experience pleasant and accommodating. We strive to ensure every client feels welcomed and comfortable during their property search. If you have any more questions or need further assistance, feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Thank you for sharing your positive feedback Maudene. If you ever need further support, please don't hesitate to reach out. Dan Thorne Sales Director, Gatekeeper
5/5
GoogleProfessional service, kept me informed and a great system which confirms appointments and changes. Would recommend to anyone searching for a property. Kenya was really professional and friendly, had all the info at her fongertips
Thank you for your review, Nyasha! I'm thrilled to hear that Kenya provided such professional and friendly service, and that our system kept you well-informed. We appreciate your recommendation. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleVery experienced staff, answered all questions with ease. Very relaxed during viewing
Thank you for your review, Viorel! I'm glad to hear our experienced staff provided you with a relaxed viewing and answered all your questions with ease. We appreciate your feedback. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI thought the process of renting would be a painful experience but from Kenya showing me round to David processing my application everything was handled professionally, keeping me informed at each stage and confirming to me that each stage had been completed or explaining to me what I needed to do. Would have no hesitation in recommending Gatekeepers services.
Thank you, Kevin, for sharing your experience! We're delighted to hear that Kenya and David provided you with professional service and made the rental process smooth and transparent. Your recommendation means a lot to us, and we're here to assist you further whenever needed. Don't hesitate to reach out if you have any questions or require assistance in the future. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
TrustpilotChris was very approachable and made…
Chris was very approachable and made viewing the property easy! He went through everything I needed to know. Sometimes it can come across as a chore for agents to show you around, but with Chris this was not the case
Thank you, Feather, for your wonderful review! We're delighted to hear that Chris made your property viewing easy and informative, and that his approachable manner stood out. We appreciate your feedback and are glad to have provided a positive experience.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotReview for Christopher
Christopher was very helpful, he gave a great tour of the house, he responded to all of our questions and was very friendly. :)
Thank you, Andreea, for your lovely review! We're thrilled to hear that Christopher provided a great tour and answered all your questions in a friendly manner. Your feedback is much appreciated.Best regards,Dan ThorneSales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
