Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPaul was vey pleasant and knowledgeable…
Paul was vey pleasant and knowledgeable about the area , he was honest and relaxed.He made the viewings a good experience .
Hi Sharon,Thank you for your kind words! I’m pleased to hear that Paul’s knowledge and relaxed approach made your viewing experience enjoyable. If you need any further assistance, please don’t hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotCharmaine was very helpful and…
Charmaine was very helpful and friendly, she showed us round the property and explained everything we asked regarding rent deposit and and moving in.
Hi Kara,Thank you for your feedback! I'm glad Charmaine was able to assist you with all your questions about the property and the moving process. If you need any more information or support, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGate Keepers was excellent in service
Gate Keepers was excellent in service. Alice Luke was helpful during renting.I will recommend Gate Keepers agency at anytime
Hi Elijah,Thank you for your fantastic review! I’m delighted to hear that Alice provided excellent service and made your renting experience smooth. We truly appreciate your recommendation and look forward to assisting you again in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotChristopher was great!
Christopher was really friendly and welcoming!Very informative and couldn't do enough to help, would happily use Gatekeeper again
Hi Joseph,Thank you for your kind words! I’m thrilled to hear that you found our service informative and helpful. We look forward to assisting you again in the future!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotExcellent customer service
Hi Abdul,Thank you for your fantastic feedback! We’re delighted to hear you had an excellent experience with our customer service. If you need any further assistance, don’t hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFlat viewing
I had the pleasure of viewing a flat with Christopher earlier today. He demonstrated exceptional professionalism and provided comprehensive answers to all my inquiries. His expertise and attentiveness made the process seamless and informative. I highly recommend his services.
Hi Louise,Thank you for your kind words! I’m thrilled to hear that Christopher’s professionalism and expertise made your viewing experience seamless and informative. We appreciate your recommendation and look forward to assisting you further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery profesional and friendly ☺️
Rating only, no written review.
Hi Alina,Thank you for your feedback! I'm pleased to hear that you found our service both professional and friendly. If you need any further assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotI had a viewing with Sam and it was a…
I had a viewing with Sam and it was a very pleasant experience and all my questions were answered in depth.
Hi Alex,Thank you for your kind words! I'm glad to hear that Sam provided you with a pleasant viewing experience and thorough answers to your questions. If you need any further assistance, please feel free to get in touch.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotOutstanding viewing
I would like to thank Chris for a very informative viewing this morning.All point to do with the house were covered.Assistance with application was also discussed, which helped 100%.Chris was on time, well presented and informative about the property.The short period of time spent together was a pleasant experience.
Hi Simon,Thank you for your detailed feedback! I’m thrilled to hear that Chris provided a comprehensive and informative viewing experience and that his assistance with the application was helpful. If you have any more questions or need further support, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGatekeeper showed us around a flat in…
Gatekeeper showed us around a flat in Banbury.Over the phone Gatekeeper was great at organising the viewing and I received email and text confirmations of everything.Christopher showed us around and was knowledgeable and explained the next steps clearly.
Hi Christian,Thank you for your positive feedback! I'm glad to hear that Christopher provided a knowledgeable and clear viewing experience and that our team effectively managed the communication and scheduling. If you have any further questions or need additional assistance, please let us know.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotI would like to thank Christopher from…
I would like to thank Christopher from Banbury letting Agent for his patient as I was running late for the viewing due to traffic because I was coming from Oxford, I had an overwhelming anxiety as I have never been to Banbury before Chris guided me on the phone on how to get to the property he was understanding and patient with my situation,The veiwing experience was amazing aswell, they are very good at communicating through text updates to emails I am glad my colleagues recommended me this agency, Thank you gatekeeper team specially Kenya who arranged the viewing and Christopher who showed me the property Keep up the good work guys
Dear Gia,Thank you for sharing your wonderful experience. We're delighted to hear that Christopher was understanding and patient, and that Kenya's arrangement made everything smooth for you. Your kind words and recommendation mean a lot to us.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotThey were very kind and informative
They were very kind and informative, they answered all my questions
Dear Tarek,Thank you for your kind review. We're pleased to hear that our team was informative and addressed all your questions. Your feedback is much appreciated.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery helpful
The team was great and were happy to answer any questions we had!
Dear Ayrstrike,Thank you for your positive feedback. We're delighted to hear that our team was able to assist you and answer all your questions. Your satisfaction is our top priority.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotWe have had a brilliant service from…
We have had a brilliant service from the first time we spoke to Kenya on the phone, she was very welcoming and got us booked in ASAP. Dan Thorne was exceptionally helpful, whilst showing us around the property and answering all of our questions. A very professional and warm person, giving a great service. We have been very impressed with both of them.
Dear J Collins,Thank you for your review. We're thrilled to hear about your positive experience with Kenya's prompt and welcoming service and my assistance during your visit. Your kind words mean a lot to us.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat experience
Chris was really pleasant and knowledgeable. A really good experience
Thank you for your feedback, Alex! We're thrilled to hear that Chris provided you with a pleasant and knowledgeable experience. If you need any further assistance or have more questions, please don't hesitate to reach out to us.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotWell Done Gatekeeper
Gatekeeper is a very professional company but also extremely easy to get on with. Very helpful and informative and always respectfully manage the property on the landlord’s behalf.
Thank you, Catherine, for your wonderful review! We strive to maintain professionalism while ensuring a friendly and informative experience for all our clients. We're glad you found our services helpful and respectful in managing properties. If you have any further feedback or questions, feel free to reach out anytime.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotWas very cheerful and informative.
Rating only, no written review.
hank you, Ashley, for your kind feedback! We're thrilled to hear that you found our service cheerful and informative. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to assisting you further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery knowledgeable
Very knowledgeable. Honest with his answers and just overall great service.
Thank you, Charlie, for your wonderful feedback! We're delighted to hear that you found our service knowledgeable and honest. It's our priority to provide great service and accurate information. Please feel free to contact us anytime if you have more questions or need further assistance.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotPaul was really helpful and friendly!
Rating only, no written review.
Thank you, Jess, for your kind feedback! We're thrilled to hear that Paul provided helpful and friendly service. At Gatekeeper, we strive to ensure every interaction is positive and informative. If you have any more questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotCharleen was very helpful and…
Charleen was very helpful and knowledgeable. Described the property and was an excellent guide.
Thank you for sharing your positive experience with Charleen! We're thrilled to hear that she was helpful and knowledgeable, providing an excellent guided tour of the property. If you have any more questions or need further assistance, feel free to contact us anytime.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Thank you for your feedback, E C! We're glad to hear you had a positive experience with our team. If you need any further assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleTaylor was all smiles. Professional, on-time and was patient to show us around the property.
Hi Ikenna, Thank you for your review! I'm pleased to hear that Taylor provided a professional and patient service during your property viewing. We aim to ensure a positive and informative experience for all our clients. If you have any more questions or need further assistance, feel free to reach out to us. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleKenya was very efficient, courteous and informative when showing me around today. Thank you Kenya.
Thank you for your wonderful feedback. We're thrilled to hear that Kenya was efficient, courteous, and informative during your visit. Your kind words are greatly appreciated. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI had a wonderful experience with TAY,her communication skill is perfect,her appearance speaks volumes,she is a good representative of Gatekeeper letting.
Thank you for your kind words, Shuaib! I'm delighted to hear that Taylor provided excellent communication and represented Gatekeeper so well. We're here to help if you need any further assistance. Best regards, Dan Thorne Sales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
