5/5
Rating only, no written review.
Agent replied Β· 23 August 2024
Thank you for taking the time to leave us a 5* review. We're glad to hear about your experience with Gatekeeper at your recent viewings. Thanks, Dan Thorne Sales Director
Trusted Agent profile Β· Oxfordshire
Verified
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2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for taking the time to leave us a 5* review. We're glad to hear about your experience with Gatekeeper at your recent viewings. Thanks, Dan Thorne Sales Director
4/5
Rating only, no written review.
Thank you, Tummi, for your feedback! We're thrilled to hear that you had a positive experience with us. If you need any further assistance, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Rating only, no written review.
Thank you, Aliyah, for your review! We're pleased to hear that you had a positive experience with our service. If you need any further assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Really helpful and professional
Thank you, Ziaulhaq, for your positive feedback! We're delighted to hear that you found our service helpful and professional. If you need any further assistance, please don't hesitate to get in touch. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Alice was very polite and professional.
Thank you, Francis, for your feedback! We're delighted to hear that Alice was polite and professional during your interaction. If you need any further assistance, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Very fast service and everything goes smoothly
Thank you for taking the time to leave us a review. We're glad to hear about your experience with Gatekeeper. Your feedback is valuable to us as we strive to provide excellent service. Kind Regards, Dan Thorne Sales Director
5/5
Was satisfied with the service by Taylor. Thank you ππPositiveResponsiveness, Professionalism
Thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
Friendly, approachable and very knowledgeable about the property and renting process
Thank you, Connie, for your feedback! We appreciate your input. If you have any further questions or need assistance, please feel free to reach out. We're here to help ensure your experience with Gatekeeper remains exceptional. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
She is amazing and was calm all through showing us the whole place
Really pleased to hear Taylor looked after you at your viewing and we really appreciate you taking the time to leave us some feedback. Thanks, Dan Thorne Sales Director
5/5
I got great customer care from her,she was so professional and she knows her job.
Thank you, Crosby, for your kind words! We're thrilled to hear you received great customer care and found our service professional. Please don't hesitate to reach out if you need any further assistance. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Taylor was very helpful in arranging a viewing for a property I was interested in. On the day of the viewing she was friendly and had no trouble answering my questions.
I am really pleased Taylor looked after you and you had a good experience viewing a property with us. Kind Regards, Dan Thorne Sales Director
5/5
Taylor was so friendly and very helpful with all my queries. Taylor arrived early to let me view the property which is convenient to me as well.
Dear Elie, Thank you for your kind review. We're delighted to hear that Taylor was friendly, helpful, and accommodating to your schedule. Your feedback is greatly appreciated. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
"Fantastic home viewing experience with Gatekeepers! Taylor, our agent, was amazing! Knowledgeable, friendly, and made the process easy and stress-free. Highly recommend Taylor and Gatekeepers. 5 stars!"
It is amazing to hear that Taylor made your viewings stress free and easy, that is exactly what we are looking for! Really appreciate you taking the time to leave feedback. Thanks, Dan Thorne Sales Director
5/5
Kenya was most helpful and went out of her way to accommodate us for a viewing. She was utterly professional and knowledgeable about both the property and local area, and was able to answer any questions we had. We were allowed plenty of time to view the house and did not feel rushed. Kenya made the viewing an easy and enjoyable experience.
Thank you for your wonderful review, Sarah! I'm delighted to hear that Kenya was so helpful and professional, providing you with detailed information and ample time to view the property. Your feedback is greatly appreciated. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Thank you Paul
Paul was patient, answered all the questions I had and was friendly but professional.
Write a 2 or 3 sentences feedback response to a Trustpilot review. My name is Dan Thorne, Sales Director at Gatekeeper. Review left by Funmi Paul was patient, answered all the questions I had and was friendly but professional.
5/5
Excellent Property Viewing!
Excellent viewing! Agent was on time, gave us time to view the property in peace and had answers for all our questions. Would certainly recommend.
Hi Jai,Thank you for your excellent review! I'm pleased to hear that our agent was punctual, informative, and provided a peaceful viewing experience. We appreciate your recommendation and look forward to assisting you again.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
Charmaine was professional and bubblyβ¦
Charmaine was professional and bubbly making the viewing very comfortable.
Hi Paul,Thank you for your feedback! I'm delighted to hear that Charmaine made the viewing professional and comfortable with her bubbly personality. We appreciate your kind words and look forward to assisting you further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
Great customer care and veryβ¦
Great customer care and very professional, will definitely work with him again and
Hi Samantha,Thank you for your kind words! I'm thrilled to hear that you had a great experience and found our service professional. We look forward to working with you again.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
Charmaine was lovely and very helpful
Charmaine was lovely and very helpful, can't fault her at all.
Thank you for your kind words, Celina! Iβm thrilled to hear that Charmaine provided such helpful and excellent service. If you need anything else or have further questions, please donβt hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
She is so kind
Rating only, no written review.
Thank you for your feedback, Patricia! Iβm glad to hear that you found our team member to be kind. We strive to provide a welcoming experience for all our clients, and itβs wonderful to know we succeeded in your case.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
5 Star
Well presented the property and answered all our queries.
Thank you for your review, EM! I'm pleased to hear that the property presentation and responses to your queries met your expectations. If you have any further questions or need additional assistance, please feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
Good communication
Good communication from Lucy, good service overall this far.
Thank you for your feedback, James! I'm glad to hear that Lucy's communication and the overall service have been to your satisfaction. If you need any further assistance, please donβt hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
Excellent, Professional, Thoroughly recommended
Have used gatekeeper for the past 13 years, and I cannot recommend them any higher. Thoroughly professional from start to finish, Checking out of my accommodation couldn't have been made any easier thanks to Alice Luke, From giving notice of my intention to vacate, Alice has simply provided above and beyond assistance, from providing a quotation for guaranteed protected cleaning to advising Electric, Water and Council Tax office of my leaving.Should I ever move again, and into an area covered by Alice/Gatekeeper, they would be my only choice
Hi Nick,Thank you for the fantastic review! I'm delighted to hear that Alice provided exceptional service throughout your move. Your long-term support means a lot to us, and we're thrilled to have been able to assist you so effectively.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
Very efficient service
Very efficient service. Phoned for a viewing and booked for viewing the same day. Chris was very friendly, helpful and knowledgeable about the property and the area.
Hi Dee,Thank you for your kind words! Iβm pleased to hear that Chris provided such a positive experience with prompt service and valuable insights. If you need any further assistance, donβt hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.