Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI wouldn't hesitate to recommend Frank Harris. Where other estate agents failed to even get back to us, they were super responsive and helpful at every stage. I've been particularly impressed with Nick's ability to understand quickly the kinds of properties that would appeal. Having only started thinking about a move a few weeks ago, we are now moving into our dream flat next week. We couldn't be more thrilled!PositiveResponsiveness, Quality, Professionalism
Clare · 12 December 2021 · Frank Harris & Co. Lambeth
Agent replied · 11 December 2024
Dear Clare, We are thrilled to hear that you are pleased with the service you have received from our Southbank & Waterloo office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
TrustpilotBuying a Barbican flat:
Buying a Barbican flat:Buying a Barbican studio flat from Frank Harris & Co has been a very positive experience thanks to Lorenzo Ronconi. He has extensive knowledge of and enthusiasm for all things Barbican and is very professional, helpful and efficient.Highly recommended.
Sarah · 10 December 2021 · Frank Harris & Co. Lambeth
★★★★★ 5/5
TrustpilotHighly recommended
I dealt with Lorenzo Ronconi and a couple of other members of the Clerkenwell Frank Harris & Co team in my search for a flat - it was a very positive experience, I found them extremely helpful, efficient and responsive. I would thoroughly recommend!
Charlotte · 24 November 2021 · Frank Harris & Co. Lambeth
★★★★★ 1/5
TrustpilotPlease do not take any house via Frank…
Please do not take any house via Frank Harris. We recently moved into a property in Barbican; not only it was not deep cleaned but also electrical were not checked and we living under fire hazard and there is major plumbing leakage in kitchen and in the bathroom. In addition, smaller things do not work like broken toilet seat, smashed glasses broken curtain rods and list goes on!! I have been trying to connect with them especially regarding life threatening issues but agency is showing no urgency to act! Even though, they took full deposit and a very high rent.
Deepali · 23 November 2021 · Frank Harris & Co. Lambeth
★★★★★ 1/5
Trustpilot10 days WITHOUT hot water & PESTS founded
I was left 10 days WITHOUT hot water from the first day I moved in, and they said it was fixed in a "professional and timely manner"; yes they don't seem to ensure at all that you have hot water on the very first day you check in. Of all the nerve! One more thing to alert, I found PESTS on the mattress. Horrible!
Xintong · 21 November 2021 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleRating only, no written review.
Craig · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Craig, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Matthew · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Matthew, I am sorry to see that you have left our Waterloo office a 1 star review. If you could please contact us at md@customerrelationsteam.co.uk with more information, we can look into this further for you. Kind regards,
★★★★★ 5/5
GoogleRating only, no written review.
Alya · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Alya, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Ahmed · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Ahmed, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Samantha · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Samantha. Thank you for leaving a 5* review. We are pleased to see our service is as we would expect. Kind Regards Sarah Tanter Customer Relations Team
★★★★★ 5/5
GoogleGreat experience of letting with Frank Harris & Co. Professional, helpful, and always quick to respond. Highly recommend! Thank you Nick & the rest of team.PositiveResponsiveness, Professionalism
Annie · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Annie, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleThank you so much to Sofia Hammond for showing me around some amazing properties in London. The service was impeccable and so professional. No delays or problems like with other agents . If anyone needs help finding property ask for Sofia!
Hannah · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Hannah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleCatherine was extremely responsive over email and always followed up with a call. When we met her to view the properties she was professional and friendly, providing helpful information and input. We would highly recommend Catherine.PositiveResponsiveness, Professionalism
Shelley · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Shelley, Thank you for sharing your kind words about Catherine. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleJust wanted to thank Jamie, Tina and the rest of the Frank Harris for assisting us with our flat sale earlier this year. Despite all the complexities of the current COVID-19 situation, the Frank Harris team was able to smoothly facilitate viewings, negotiations and ultimately a successful stress-free sale. If you're looking to buy or sell in the Barbican, I could not recommend the Frank Harris team enough.
Graham · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Graham, Thank you for taking the time to leave such great feedback regarding your experience with Jamie and Tina in our Southbank office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleMy recent flat hunt with Frank Harris could not have gone better. Nicole was both very kind and professional and offered such great help with every step of the process, from finding a flat to moving in. Thank you!
Marcos · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Marcos. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFrom the first phone call, to signing contracts, Nick O’Niell was friendly, professional and helped us out with securing a beautiful flat. They are a great team at Frank Harris and go above and beyond. Highly recommended agents.PositiveProfessionalism
Joseph · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Joseph, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience letting a flat led by Nicole who was friendly, responsive and transparent. Definitely felt like our best interests were being considered throughout the process!
Jake · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Jake, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleHarrison Bacon has been amazing in helping me find a great flat under very short notice. He is an efficient agent and ensures that he is always accessible for any questions or help his clients need. He is also very professional and respectful of any specific concerns clients may have and committed to looking for the best living space fulfilling your requirements. Happy to have had Harrison as my agent!!PositiveResponsiveness, Professionalism
Ruizhe · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service from Harrison in our Southbank & Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCouldn’t be happier with my experience at Frank Harris. Nicole was absolutely wonderful to work with - she was friendly, attentive and extremely helpful from start to finish, and made the entire experience stress-free. Highly recommend!
Haddie · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Haddie. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDefinitely 5 star experience!!!
We had a great experience with Harrison Bacon at Frank Harris. He was always willing help us out with our questions (we had a lot!) and aided us through the entire process professionally and efficiently. We were able to see lots of properties relatively last minute and couldn't be happier with the flat we ended with - thank you Harrison!PositiveResponsiveness, Quality, Professionalism, Value
Bo · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Bo. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had to find an apartment by being away from London and dealing with Harrison Bacon at Frank Harris made it super easy. He was always responsive to my calls and emails with all the questions I had . Explained to me and recommended what providers to go with since I am new to London! It was a pleasure working with him, made my moving in super easy! Thank you Harrison!PositiveResponsiveness, Quality, Professionalism
Nad · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Nad, what a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was a tenant moving out of a place that Frank Harris was doing viewings for and even on the way out they were really nice! Nick gave us lots of tips on what to do/how to end our tenancy properly as well as giving the incoming viewings a good tour with advice on everything.
Conor · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Conor, Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI’ve been in touch with Nick and I was a bit particular for the type of flat and budget, but Nick was able to accommodate all of my requests. He was very professional, honest, a great mediator and a reliable agent; I would definitely recommend anyone looking for a property to contact him. There is no doubt in my mind that if in future I need to look for another property I would use his services again.
Patrizia and CharlesPositiveResponsiveness, Quality, Professionalism, Value
Charles · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Charles, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleHaving contacted at least a dozen letting agents and spoken to countless people on the phone over a three month period, the main reason I finally chose Frank Harris and the flat I now live in was Harrison Bacon, whose responsive service and reassuring professionalism left me in awe! House viewing and paperwork have never felt so easy and clear with his help. If I had a friend looking for a new home, I would not hesitate to recommend Harrison Bacon.PositiveResponsiveness, Quality, Professionalism, Value
Gabriel · 11 November 2021 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Gabriel. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
