Frank Harris & Co. reviews

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend based on our ~12-month tenancy managed by Frank Harris & Co. In the first weeks we had a toilet leak and a ceiling electrical fault that took roughly a month to resolve. This was followed by a mouse infestation (we later found a pre-existing trap hidden under the kitchen units) and, in November, an overheating/burnt fuse on the boiler that posed a fire risk. Mould reported in February was still unresolved when we moved out in July, almost 5 months later. Contractors missed appointments, and updates only came after persistent chasing on our part. We have had multiple property managers with no visible hand offs taking place when people overseeing our case were on annual leave - leading to further delays in resolving issues.

MS · 18 August 2026

★★★★★ 5/5

Trustpilot

Brilliant Realtor, Zak

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 27 February 2026

★★★★★ 5/5

Google

If you need to rent a flat in the Waterloo area, Zak is your man. Was starting to loose hope and he called and said he had the perfect property, and boy was he right! Just about to sign the tenancy on our flat and it is perfect for us! Zak has been more than helpful throughout the process and stayed in touch. Knowledgable and hard working. Thanks for everything Zak!!

Sol · 26 March 2026

★★★★★ 5/5

Trustpilot

Transparent and hardworking agents

Adam was excellent, he guided me through my first flat purchase and went above and beyond as an intermediary, particularly when dealing with difficult solicitors. I found Frank Harris to be highly professional and transparent throughout the process. Although the sale took longer than expected, Adam remained extremely responsive and kept me well informed at every stage. Thanks again for all of your efforts!!

Shen · 25 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 24 February 2026

★★★★★ 5/5

Trustpilot

A seamless process thanks to Joe & Freddie!

Joe Hogg and Freddie Papworth made our move into a new flat quick and completely seamless. What could have been a stressful experience was made genuinely pleasant thanks to their professionalism, efficiency, and support throughout the process. We’re so grateful for their help and can’t wait to move into our new place in April!

Megane · 24 February 2026

★★★★★ 5/5

Trustpilot

Zak has been very kind and helpful…

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 22 February 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I felt so cared for by everyone in the team at the Barbican office, from the moment I walked into the branch and was shown the flat until the return of my deposit… Special shout out to Luke, Libert and Charlotte… It is more than refreshing to believe I was dealing with people rather than the organization, Unfailingly kind and ethical. A Stellar experience…. Thanks…

Neil · 17 October 2025

★★★★★ 5/5

Google

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 16 February 2026

★★★★★ 5/5

Trustpilot

Good service

They were dilligent in sorting out the paperwork in short notice, and our tenancy manager Rai Gega kept an eye on things to keep them moving.

Alejo · 8 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Madeleine Ashby!

I've been a tenant at a Frank Harris property for over a decade(!), so I've certainly had my fair share of experience and it must be said that not all property managers are created equal! I've recently been fortunate to be in touch with Madeleine Ashby who has been fantastic - she has been easily contactable, incredibly friendly and understanding and sorted and actioned issues within a matter of hours! She is an excellent property manager who is a credit to Frank Harris and I feel very reassured that she is my point of contact. A special mention as well to Renesa Zeka who always is a very bright light when she visits us for our property inspections.

Amanda · 25 July 2026

★★★★★ 1/5

Trustpilot

They asked u to pay “ holding deposit “…

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

Jindan · 23 July 2026

★★★★★ 5/5

Trustpilot

Great experience with salvator

Salvator was extremely patient with my questions and worries, and helped us negotiate with the landlord and kept us updated all throughout. Overall his service and attention to detail was impeccable, especially when it comes to the viewings and updates. Would definitely recommend him!

Darren · 21 April 2026

★★★★★ 5/5

Google

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 16 March 2026

★★★★★ 5/5

Trustpilot

Always had a great experience

Always had a great experience viewing flats with them. Jasmine Forster was particularly very attentive in showing us new a perspective flat, with great knowledge of the barbican estate. She was able to book us in for a viewing in a sought after flat with very short notice.

Mr · 19 February 2026

★★★★★ 5/5

Trustpilot

I recently had a viewing with Jasmine…

I recently had a viewing with Jasmine from Frank Harris Barbican. Her knowledge of the Barbican was very impressive. She answered all my questions and even took the time to show me around the gardens and Barbican centre. I would highly recommend Frank Harris!

Joshua · 19 February 2026

★★★★★ 5/5

Trustpilot

Jasmine Forster excelled!

Jasmine Forster was absolutely excellent. We told her our vision and she made it happen in less than a week. Fantastic service and communication skills. I would totally recommend her to a friend and work with her if needed in future!

Saffron · 20 February 2026

★★★★★ 5/5

Trustpilot

Frank Harris property management

Being kept regularly informed on the management of the flat I am renting out. Madeleine Ashby of FH Bloomsbury office has been very engaged and helpful in achieving this. Thank you Madeleine !

N · 27 March 2026

★★★★★ 1/5

Trustpilot

Don't get fooled by the 5 star reviews, and stay away from Frank Harris

Don't get fooled by the 5 star reviews - if you notice they are all around the availability of agents before the start of the tenancy, which is kindness justified by the deal they need to close. Frank Harris as a property manager has been a nightmare:1) when we moved in the sink was broken and the heating system was extremely faulty - after multiple emails and calls they sent plumbers who would promise to come and then not come with no notifications, leaving to us the burden of calling them and chasing them. They eventually suggested a new boiler be installed and after weeks of chasing Frank Harris we managed to get approval from landlord (I had to physically go to the agency and take a day off to pressure them to get an answer from the landlord because this was February and we were without heating). The boiler took weeks to arrive, and the final result was almost 3 months without heating - no refunds, no apologies. Plumbers did bring radiators but only after weeks of us asking.2) other issues in the house would always take over a month to be fixed, we had floodings in the kitchen, issues with doors and other things, that we would promptly notify via email. The pattern was: no reply for 2/3 days, we would call and they would say we will get back to you and never would, and they would make sure that a new person would reply for any new issue so we didn't have a person we could always contact. They try to avoid email auditing by starting new threads and calling you so you as tenant have no proof of their wrong doing.3) even if we had no break clause and a surrender would come at cost (by contract), we wanted to move out for the very poor handling of these issues, and we were informed that, if we would provide new tenants that would pay more, we could avoid these fees. They put a lot of requirements on the new tenants (minimu salary, guarantor only in the UK, passport checks to be done only in person) to essentially deter us from finding new tenants so they could charge us the fees, but we eventually found a good profile. They purposely avoided taking the holding week deposit (which is standard practice that they did for us the moment we accepted) and delayed the background process - the new tenants of course backed down because the rent market in London is insane and they had no guarantee, and Frank Harris gave us the blame for it and subsequently started themselves looking for new tenants and finally approved an offer 1 month after we intended to leave - since we already had found a house we had to pay 2 rents for that month. This was accompanied by 'out of the contract' requests (like that we had to leave 3 days prior the end date to accomodate their check out report and other works) that they would force on us by threatening to cancel everything with the new tenants so that we would be obliged to pay the rent for the remainder of the contract.This is just the tip of the iceberg, just stay away from this agency. Will we get our money and time back? No. Will the copy-paste message that some customer service rep will put under this review change anything? No. But at least we can help new potential tenants to avoid to make the mistake of signing any contract with this organisation.

Francesco · 14 October 2024

★★★★★ 5/5

Google

Recently moved into a property managed by Frank Harris. I’ve had the pleasure of dealing with one of their agents, Evie. Evie has been fantastic from the get go, very professional and helpful. She responds very quickly to any questions etc, even out of office hours. One of the reasons I chose the property was down to the fantastic customer service we received from Evie. Anything thing I’ve needed sorting has been dealt with very quickly and caused no hassle for me. Couldn’t be happier with the customer service we have received! Highly recommended.

Ben · 11 October 2024

★★★★★ 5/5

Google

We had a very nice experience with Frank Harris&Co. Salvator was always available for our questions and extremely helpful during the rental process. We appreciate all the effort and time!

Duygu · 26 March 2026

★★★★★ 5/5

Trustpilot

Freddie was amazing from start to…

Freddie was amazing from start to finish. He made the whole process easy and stress-free for me. He was always quick to respond, super helpful with any questions, and genuinely friendly and approachable.

Romilly · 24 February 2026

★★★★★ 5/5

Google

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 16 March 2026

★★★★★ 5/5

Google

My friend and I were assisted by Reagan Walters at Frank Harris throughout the process of renting our flat. Reagan was very friendly and professional from the beginning when we first met him at the viewing. He has been a huge help throughout. He guided our letting applications and paperwork through many hoops and has been an essential point of contact for us in ensuring that things have moved forwards efficiently and always kept us updated. We are very grateful and would strongly recommend Reagan and the Frank Harris team!

Dillon · 8 August 2025