Frank Harris & Co. Lambeth reviews

★★★★★ 5/5

Trustpilot

I recently had a viewing with Jasmine…

I recently had a viewing with Jasmine from Frank Harris Barbican. Her knowledge of the Barbican was very impressive. She answered all my questions and even took the time to show me around the gardens and Barbican centre. I would highly recommend Frank Harris!

Joshua · 19 February 2026

★★★★★ 1/5

Trustpilot

I would not recommend this letting…

I would not recommend this letting agency based on my experience as a tenant. Throughout my tenancy, I found communication to be slow and, at times, obstructive. Maintenance issues were not addressed within a reasonable timeframe, with some taking several months to resolve. On multiple occasions during the winter period, I was left without heating or hot water, which caused significant inconvenience. As I am now leaving the property, I have also experienced attempts to apply charges that I believe are not in line with current regulations. Overall, I found the service to fall below expected professional standards, particularly in relation to responsiveness, maintenance, and tenant support

Benjamin · 21 May 2026

★★★★★ 5/5

Trustpilot

Freddie was amazing from start to…

Freddie was amazing from start to finish. He made the whole process easy and stress-free for me. He was always quick to respond, super helpful with any questions, and genuinely friendly and approachable. Would recommend him to anyone looking to find a flat!

Romilly · 24 February 2026

★★★★★ 5/5

Trustpilot

Jasmine Forster excelled!

Jasmine Forster was absolutely excellent. We told her our vision and she made it happen in less than a week. Fantastic service and communication skills. I would totally recommend her to a friend and work with her if needed in future!

Saffron · 20 February 2026

★★★★★ 5/5

Trustpilot

Frank Harris property management

Being kept regularly informed on the management of the flat I am renting out. Madeleine Ashby of FH Bloomsbury office has been very engaged and helpful in achieving this. Thank you Madeleine !

N · 27 March 2026

★★★★★ 5/5

Google

Thank you to Zak who made the whole process of signing our house very straightforward. He was helpful, efficient and accommodating to all our needs. Greatly appreciated!

Lily · 11 May 2026

★★★★★ 1/5

Trustpilot

Don't get fooled by the 5 star reviews, and stay away from Frank Harris

Don't get fooled by the 5 star reviews - if you notice they are all around the availability of agents before the start of the tenancy, which is kindness justified by the deal they need to close. Frank Harris as a property manager has been a nightmare:1) when we moved in the sink was broken and the heating system was extremely faulty - after multiple emails and calls they sent plumbers who would promise to come and then not come with no notifications, leaving to us the burden of calling them and chasing them. They eventually suggested a new boiler be installed and after weeks of chasing Frank Harris we managed to get approval from landlord (I had to physically go to the agency and take a day off to pressure them to get an answer from the landlord because this was February and we were without heating). The boiler took weeks to arrive, and the final result was almost 3 months without heating - no refunds, no apologies. Plumbers did bring radiators but only after weeks of us asking.2) other issues in the house would always take over a month to be fixed, we had floodings in the kitchen, issues with doors and other things, that we would promptly notify via email. The pattern was: no reply for 2/3 days, we would call and they would say we will get back to you and never would, and they would make sure that a new person would reply for any new issue so we didn't have a person we could always contact. They try to avoid email auditing by starting new threads and calling you so you as tenant have no proof of their wrong doing.3) even if we had no break clause and a surrender would come at cost (by contract), we wanted to move out for the very poor handling of these issues, and we were informed that, if we would provide new tenants that would pay more, we could avoid these fees. They put a lot of requirements on the new tenants (minimu salary, guarantor only in the UK, passport checks to be done only in person) to essentially deter us from finding new tenants so they could charge us the fees, but we eventually found a good profile. They purposely avoided taking the holding week deposit (which is standard practice that they did for us the moment we accepted) and delayed the background process - the new tenants of course backed down because the rent market in London is insane and they had no guarantee, and Frank Harris gave us the blame for it and subsequently started themselves looking for new tenants and finally approved an offer 1 month after we intended to leave - since we already had found a house we had to pay 2 rents for that month. This was accompanied by 'out of the contract' requests (like that we had to leave 3 days prior the end date to accomodate their check out report and other works) that they would force on us by threatening to cancel everything with the new tenants so that we would be obliged to pay the rent for the remainder of the contract.This is just the tip of the iceberg, just stay away from this agency. Will we get our money and time back? No. Will the copy-paste message that some customer service rep will put under this review change anything? No. But at least we can help new potential tenants to avoid to make the mistake of signing any contract with this organisation.

Francesco · 14 October 2024

★★★★★ 5/5

Google

Recently moved into a property managed by Frank Harris. I’ve had the pleasure of dealing with one of their agents, Evie. Evie has been fantastic from the get go, very professional and helpful. She responds very quickly to any questions etc, even out of office hours. One of the reasons I chose the property was down to the fantastic customer service we received from Evie. Anything thing I’ve needed sorting has been dealt with very quickly and caused no hassle for me. Couldn’t be happier with the customer service we have received! Highly recommended.

Ben · 11 October 2024

★★★★★ 5/5

Google

We had a very nice experience with Frank Harris&Co. Salvator was always available for our questions and extremely helpful during the rental process. We appreciate all the effort and time!

Duygu · 26 March 2026

★★★★★ 5/5

Google

Currently trying to sort a tenancy with this letting agency, and joe has been a great help from accommodating viewings, to helping facilitate an offer and all the steps following that. He’s been easy to contact and has helped with every query along the way, thanks Joe.

Neha · 11 June 2026

★★★★★ 5/5

Google

Rosie and Zak were great, walking us through all the steps in a timely and helpful manner. These guys are excellent going above and beyond to be helpful!

William · 8 October 2026

★★★★★ 5/5

Google

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 16 March 2026

★★★★★ 5/5

Google

Maria has been a delight to work with. She's professional, energetic, encouraging, and really cares about finding what I want. I feel in safe hands with her.

Tom · 9 October 2026

★★★★★ 5/5

Google

I worked with Salvator. He was humble, quick, and attentive. The entire Waterloo branch has been excellent.

Seyed · 11 May 2026

★★★★★ 5/5

Google

My friend and I were assisted by Reagan Walters at Frank Harris throughout the process of renting our flat. Reagan was very friendly and professional from the beginning when we first met him at the viewing. He has been a huge help throughout. He guided our letting applications and paperwork through many hoops and has been an essential point of contact for us in ensuring that things have moved forwards efficiently and always kept us updated. We are very grateful and would strongly recommend Reagan and the Frank Harris team!

Dillon · 8 August 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Adeel and Zak as our realtors while viewing an apartment. Their professionalism and dedication were evident from the moment we met them. They both did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the communal area and surrounding neighborhood. Both were incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend them to anyone in search of a reliable and attentive realtor. Thank you, Adeel and Zak, for your exceptional service!

A · 14 May 2024

★★★★★ 5/5

Google

Salvator is good at his job and listens to your requirements!

Aoife · 11 June 2026

★★★★★ 5/5

Google

Zak Purssord and Rosie Binboga were excellent during our rental process. Made the process really easy and gave complete transparency throughout. Would reccomend to anyone.

Neo · 8 October 2026

★★★★★ 5/5

Google

Salvator has been super helpful and attentive in helping my search for finding a flat!

Isabella · 11 May 2026

★★★★★ 1/5

Google

Frank Harris & Co. Southbank & Waterloo does everything for the landlord and nothing for the tenant. They are very responsive while they are trying to get your money (sign the lease) and not responsive when there is issues with your property. The worst person that I had to deal with was Craig Newman. He would talk condescending to me on the phone whenever I had to get something fixed. When we moved in to our flat in London rented to us by Frank Harris, there were many issues: 1) There were things left in the property from the previous tenant that we had to throw away on our own. (like a large dead tree on the balcony) 2) Lightbulbs not working that we had to replace (5 of them) 3) toilet basin dangerously cracked. 4) Shower drain not working properly and the shower knobs were hard/if not impossible to turn. 5) We were never given a key to open the electricity meter cabinet and we had to purchase it on our own. 6) We were not given the code to the trash and recycling area. 7) The intercom in the flat was not working when we moved in. 8) There was paint splatter all over the ground. I was told by Nicole Pretorius that all of these issues would be fixed promptly because they should have been resolved before we arrived. Especially because there was a few months between the time the last tenant moved out and we moved in. No one ever came and the issues never got resolved by Nicole. I was able to slowly get some of them resolved after calling about 20 different times and nagging different people at Frank Harris. Danielle Longmuir is the only competent person that works at Frank Harris and she was able to resolve a few things for me. A great example of how they treat you at Frank Harris & Co. Southbank & Waterloo was when we moved in. The knobs on the shower were hard to turn and we could only get hot water out of the shower. The Frank Harris agent said to me, "This better not be a user error because it is going to cost money to send someone out and this will be a bad way to start your tenancy." This is how the relationship went with Frank Harris throughout the tenancy. They always acted as if they did not believe me. Another example was when one of the two showers in the flat would not drain. It took three+ months to get anyone to look at it and the Frank Harris Agent required that I send them a video of the shower becuase he did not believe me. There are many more issues and instances that I could talk about but these are just a few. Update for Frank Harris: you can’t find me in your system because I got married and took my partners last name. There is no need to contact me. I just hope that you fix these major problems for future tenants.

Kelly · 14 April 2024

★★★★★ 5/5

Trustpilot

Superior management of our flat

We have been renting our flat in central London for years -- with different companies. But Frank Harris has been the best by a long way. They found someone to rent it very quickly but, most important for us, they manage the rental (collecting rent; certificates; repairs; any minor and major problems) with efficiency and care, meaning the whole process is stress-free for us and the tenant. Highly recommended.

Joanna · 20 March 2026

★★★★★ 5/5

Trustpilot

I found Frank Harris & Co super helpful…

I found Frank Harris & Co super helpful and responsive, especially Zac Purssord he helped us throughout our tenancy agreement process and ensured we felt supported. Would definitely recommend!

Muireann · 11 January 2026

★★★★★ 5/5

Google

Nicole is a very good lettings agent. She inspires confidence, is competent, attentive and efficient. In addition, she is a pleasure to work with.

H · 8 October 2026

★★★★★ 1/5

Trustpilot

Poor experience

We were told that the flat would be deep cleaned and ready for us when we moved in, but this turned out not to be the case:- there were unwashed dishes in the dishwasher when we moved in - the (removable) sofa covers were not washed, though I specifically asked before signing the contract - the washing machine was not working and we had to wait for a new one to be delivered - I asked if the old machine would be removed and the new one installed and Frank Harris assured me that it would. But of course, when the new machine arrived it was dumped into my entryway and the delivery man told me he was not asked to remove and install. - the front door didn't shut properly- the shower was broken Throughout our stay, Frank Harris did not keep us informed of many things, such as building inspector visits. There was an incident where there was no water in the entire building for a day, and there was 0 communication from Frank Harris - we had to ask our neighbours to forward their emails to us so we could be kept in the loop. Frequently when there were issues with hot water or the elevator breaking down, Frank Harris would tell me to go contact building management and sort it out myself. I asked who my building management was and how I could contact them, and the Frank Harris rep told me they didn't know. I was also never given a key to the mail cupboard and had to ask a neighbour if I could borrow theirs to make a copy. Frank Harris seemed to know absolutely nothing about my building or my flat

C · 8 March 2024