Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with Frank Harris & Co Shouthbank & Waterloo has been exceptional from start to finish. Adeel and Daniel are incredibly knowledgeable about the market and they helped me find the perfect home that met all my needs. Their professionalism and attention to detail throughout the process made me feel confident and supported. I highly recommend Adeel and Daniel to anyone looking for top-notch service.
Edina · 14 May 2024
Agent replied · 10 November 2024
Dear Edina, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Southbank and Waterloo office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI did a viewing for a flat in Southbank with Adeel today, he was truly helpful from the start, arrived on time and friendly when showing us around the property. He concisely answered our questions and fast-responded my follow up emails.
Even before the viewing, Adeel was accommodating my inquiries and reconfirmed the viewing via call. I couldn't thank you enough for his help and an amazing viewing experience :) thank you, Adeel!
Seli · 16 December 2023
Agent replied · 10 November 2024
Dear Seli, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThis is an excellent estate agent. They always answer the phone quickly, they organised many viewings and have a thorough understanding of their market. Offers came in but we’ve decided not to sell. Joel Hughes was particularly helpful and engaging. He knows the area well and understands the motives for buying and selling. Richard Williams is also a highly competent guy. I will definitely use them again and would recommend them. Highly professional outfit.
Jonathan · 11 November 2023
Agent replied · 10 November 2024
Dear Jonathan, Thank you for taking the time to leave a wonderful 5 star Google review. Joel will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleZac was very helpful during our house hunting. As foreigners, renting in the UK can be a long and tiring process, and we truly appreciate his support and patience
Belkıs · 16 September 2025
Agent replied · 23 September 2025
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
TrustpilotSalvador was very professional and…
Salvador was very professional and helpful. Thank you
Federico · 20 March 2026
Agent replied · 28 May 2026
Dear Federico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
TrustpilotNicole and Salvator at Frank Harris…
Nicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.
Lilli · 9 January 2026
Agent replied · 28 May 2026
Dear Lilli, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asha
★★★★★ 5/5
TrustpilotSalvator was helpful to find rent flat…
Salvator was helpful to find rent flat in central london
TN · 19 February 2026
Agent replied · 21 March 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 5/5
GoogleThe service we have received as a landlord from Bobby, Nick, Nicole, Alfie and Ben has been outstanding. They have always been extremely prompt in responding to our questions, and took great pains. They came to visit us countless times, always kept us informed, and secured a good tenant with a competitive rent at a brisk but manageable pace. I am confident they will deal with any issues that arise. Highly recommended.
Steve · 11 November 2023
Agent replied · 10 November 2024
Dear Steve, It’s great to hear that you have had a brilliant experience with our Southbank and Waterloo office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleZak was so kind and friendly to work with. Professional and able to help with whatever we needed - was a great help through the renting process.
Jaskiran · 16 September 2025
Agent replied · 23 September 2025
Dear Jaskiran, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleDilan was super helpful! If he didn’t know the answer to a question in the moment he made sure to let me know asap via email which made finding out everything I needed to know about the properties super easy. As a first time renter he explained anything I wasn’t sure about and made everything clear and simple, thank you!
Grace · 1 September 2025
★★★★★ 5/5
GoogleDilan was excellent throughout the process of us signing for a flat, start to finish. His communication was clear and speedy and enthusiastic. He was proactive in terms of advocating for our interests with the landlord and helping us find the right deal that satisfied both parties and helped us secure our dream flat.
Daniel · 24 October 2025
★★★★★ 5/5
GoogleWe are 2 professionals and just signed a one year tenancy with the Southbank & waterloo office. Salvatore was extremely efficient and friendly. He made out prices smooth and fast . From the viewing to offer and contact signing, everything …
Falaknaz · 16 February 2026
★★★★★ 5/5
GoogleToday I was shown a property by Adeel who was extremely professional, polite and knowledgable. He made the process very stress free and was able to answer all of my questions and it was all done very efficiently and promptly. His colleague Alfie was also there and to help with viewing the property and he too was very profesional and knowledgable. Thank you very much to you both!
Sophia · 9 January 2024
Agent replied · 8 January 2025
Dear Sophia Wang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleZak was fantastic to work with, he was professional, knowledgable and friendly. Thank you for all your help during the renting process. Highly recommend
Rodina · 16 September 2025
Agent replied · 23 September 2025
Dear Rodina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleWhile I didn’t end up going through with the property in the end, Zak was helpful and patient throughout. He was efficient but not pushy and overall it felt he was managing the demands of both tennant and landlord well. Will be using Frank Harris Waterloo in the future if I rent in the area again.
Joe · 5 September 2025
★★★★★ 5/5
GoogleThe letting process in the summer months leading into September are often the worse ones in London but that was no problem at all working with Frank Harris and Bobby and his team! From the viewing to the documentation process to our actual move in, Bobby and his team were only ever one call away - even when I found myself locked out of the flat two weeks later. I really appreciate all the hard work and the superb customer service from them
Blessing · 11 November 2022
Agent replied · 10 November 2024
Dear Blessing, we are delighted you have left a great review for Bobby - makes his hardwork all the more worthwhile! We really appreciate your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleExtremely pleased with the level of service from Frank Harris, specifically from Nick O'Neill. Even with the minefield that is the rental market at the moment, Nick took the time to swiftly respond to my enquiry and was up front and honest about the best way to proceed. Since agreeing, he has also been very helpful and quick in response to any queries I have had, making the whole process very straightforward - a service I would describe as a rarity with other companies I have dealt with. I wouldn't hesitate to recommend Nick and Frank Harris in general, thank you!PositiveResponsiveness, Professionalism
Elliott · 11 November 2022
Agent replied · 10 November 2024
Dear Elliott. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleProcess was very quick from applying for the property to signing the tenancy agreement - less than a week. Nicole was knowledgable about the property in question, the landlord and what would be best to negotiate with. She was very helpful in filling out the tenancy application. Nick was very quick to respond to emails, and the referencing process was easy.
Only downside was how the holding deposit was taken - card details over the phone. I think some kind of confirmation that it was indeed Frank Harris, like naming the property postcode and your date of birth, would make it easier. And some indication on the website that this is indeed the way they do it, and not a scam.
Emma · 11 November 2022
Agent replied · 10 November 2024
Dear Emma, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNicole was instrumental in securing my first flat in London. She went above and beyond her job description to include information about the community, along with efficiently scheduling viewings which allowed me to find my new home. I feel like if it wasn't for her allowing me to see the place so quickly, I may not have gotten such a lovely place. Nicole was extremely professional, friendly, helpful, and promptly responded to phone calls and emails. I can't thank her enough!
Kasandra · 11 November 2022
Agent replied · 10 November 2024
Dear Kasandra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI originally requested a viewing for a flat that had already been let, but Nicole was eager to help us and took us on a viewing of a flat that had not even hit the market yet because she thought it would be the perfect fit. It totally was, and she made an otherwise overwhelming letting process so easy and uncomplicated! Superb customer service, organization and support. Would definitely recommend Frank Harris, and a big thank you to Nicole for making our first time renting a flat a smooth and enjoyable experience.
Olivia · 11 November 2022
Agent replied · 10 November 2024
Dear Olivia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNicole was helpful to me way beyond the call of duty in my recent transfer from a flat that was being put up for sale to a new secure tenancy.
She was assiduous in arranging viewings and moving to completion as quickly as possible and active in finding me a successful alternative when our original deal fell through. I was grateful for her engaged and professional approach in helping me resolve a very difficult accommodation problem.
Alan · 9 January 2023
Agent replied · 8 January 2025
Dear Alan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Nicole will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI recommend reaching out to Mitchell…
I recommend reaching out to Mitchell Max if you're looking to rent a flat in Central London, his services are great. He's knowledgeable and understands what you're looking for. I appreciate and trust his recommendations, he goes the extra mile to find the perfect place for you. On the Property Management side, Danielle Longmuir is very professional and reliable and she managed all my requests in a timely manner.
Cristina · 4 August 2023
Agent replied · 23 October 2024
Dear Cristina, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Mitchell will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSelling my flat
I was very impressed with Mr Butt and his team at Frank Harris, Marchmont Street. In the process of selling my small flat they could not have done better. George advised me on which offer I should accept and then he helped in finding a very good solicitor.There were a few 'hiccups' in the process of selling, which the solicitors had to deal with, but he was very patient and finally the sale was completed.I have no complaints and would recommend to anyone Frank Harris in Marchmont Street, WC1.
Ms · 24 May 2022
Agent replied · 23 October 2024
Dear Penelope, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI just had a fantastic viewing experience today! I would like to say thanks to Alfie, who is one of the most patient and enthusiastic letting consultants I have ever met. He was very responsible and did his best to help me take the property. I would recommend Frank Harris Waterloo branch to anyone who is looking for an apartment to rent.
Chong · 11 November 2023
Agent replied · 10 November 2024
Dear Chong, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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