Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleA great experience renting with Nick who has been straightforward, thorough and helpful throughout the process. Almost immediate replies whenever we had questions and a breath of fresh air in comparison to other letting agents. It has been a pleasure being guided through the process with seemingly honest and open communication. He has gone out of his way to ensure we have a hassle free move in and is a credit for the letting agent and the landlords he represents. He has softened my view on unscrupulous letting agents and I will recommend him to others! Credit should also go out to other team members including Bobbie and Nicole who also helped us when needed.
Heather · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Heather, Thank you for taking the time to write such a wonderful 5 star review. We are happy to hear that you have had a positive experience at our Southbank & Waterloo office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNick was very helpful in our flat hunting process, as well as during our tenancy. He handled any issues that came up in a very competent and friendly manner, making our experience with Frank Harris very enjoyable. As a result, I would recommend Frank Harris to anyone looking for flats in London!
Hannah · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Hannah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNicole was instrumental in securing my first flat in London. She went above and beyond her job description to include information about the community, along with efficiently scheduling viewings which allowed me to find my new home. I feel like if it wasn't for her allowing me to see the place so quickly, I may not have gotten such a lovely place. Nicole was extremely professional, friendly, helpful, and promptly responded to phone calls and emails. I can't thank her enough!
Kasandra · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Kasandra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNick provided me the greatest customer service ever! I’ve been trying to get through to other companies but no one responded, however, Nick took his time and talked me through the process of renting a place, suggested where to look and registered me on their system in case something comes up. I’ve never experienced such great customer service like this before - super polite, kind and friendly. What an absolute credit to Frank & Harris - I’ll definitely be keeping in touch for when I’m looking for my forever home. If I could give higher than 5/5, I would!
Rumina · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Rumina, , Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter , Cusromer Relations Team
★★★★★ 5/5
GoogleI originally requested a viewing for a flat that had already been let, but Nicole was eager to help us and took us on a viewing of a flat that had not even hit the market yet because she thought it would be the perfect fit. It totally was, and she made an otherwise overwhelming letting process so easy and uncomplicated! Superb customer service, organization and support. Would definitely recommend Frank Harris, and a big thank you to Nicole for making our first time renting a flat a smooth and enjoyable experience.
Olivia · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Olivia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotSneaky and Greedy
This company is operated mainly by telephone which means that they don't provide evidence in email form when they make false promises. Things take months to fix or go to the whole tennany without being fixed and then they'll try to charge you for them. They make promises to new tenants which they don't keep. Tried to charge us for repairs the new tenants are paid for. Terrible company greedy sneaky raise the rent by £1000 when we should've had the option to extend at the current rate.
James · 9 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
We are very disappointed to read your review and have asked the Director of the office to look into this on your behalf. It is never our intention to have an unhappy customer but appreciate your feedback. Kind regards Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSuperb property outcome
We have just moved into a great Barbican flat. It wouldn't have happened without the patience, diplomacy and tenacity of Magnus. He worked hard to make our move possible; a brilliant outcome! Thank you Magnus.
Paul · 27 October 2022 · Frank Harris & Co. Lambeth
★★★★★ 4/5
GoogleRating only, no written review.
Nandar · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Nandar, Thank you for sharing your kind words with us, as we are delighted you experienced a positive experience with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Chow · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Chow, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Tamara · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Thank you for your 5 star google review. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Benjamin · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Benjamin, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Edwin · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Edwin, Thank you for the 5 star google. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Zixu · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Zixu, thank you for leaving us a 5* review. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleJust had a viewing today with Louis Banks from FH&C. Fantastic experience. As someone who's not familiar with the market, I received a lot of help and useful advice from him.
Buli · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Charles,Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Bloomsbury & Kings Cross office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAwesome work done by William Gladstone-New, great help on selecting the property and conducting negociations on behalf of the buyer. Looking forward to work again with you.
Antoine · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Antoine. Thank you for sharing your kind words about William. Your comments are much appreciated by the Bloomsbury team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLucy was very professional, honest and dealt with my matters promptly. Best service from an estate agent so far in London. I look forward to purchase from you later on.
H · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAJ has been absolutely amazing with assisting us during our ongoing tenancy with Frank Harris! He has been understanding from day one and showcased compassion at every step when dealing with our enquires - no issue or problem is ever too big or hard to resolve for him! AJ thank you again for your hard work! :)
Danguole · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Danguole. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleAfter looking at the enticing offerings in its window many times, I finally had occasion to use the services of Frank Harris's office on Marchmont Street. Lucy has been tremendously helpful. Not only in finding and showing a really good range of properties tailored to my personal criteria, but also in educating me about the market and other nitty-gritty matters regarding freeholds, lease renewals etc. Lucy is sharp, energetic, super well-informed, and a great communicator. Five stars was an easy choice!PositiveResponsiveness, Professionalism
Sylvia · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Sylvia, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLucy has been brilliant to deal with - professional, knowledgeable, responsive and just throughly lovely. After a lots of fruitless searching with other agencies, it was a relief to work with someone who quickly understood what I was looking for, nudged me to see a flat that I might have otherwise discounted and then got my offer over the line. Thank you.
Jo · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Jo, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Bloomsbury & Kings Cross office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLouis was very helpful during my 'house-search'. We talked about what I was looking for, and he, very quickly, found a property matching my requirements. We arranged a viewing within the same day. Very efficient communication; he was always quick at replying to calls and emails, and answered any questions that I had.PositiveResponsiveness, Professionalism
Eleni · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Eleni, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI was looking for a flat in London and came across this agency while I was walking near King’s Cross Station so I decided to go in and ask for advice even though I didn’t have an appointment. I was welcomed by Mr. Kellan Sherratt who not only gave me information but also guided me to other areas that were more suited to my requirements even though that meant that I would not be a client. He was very patient and kind and I would recommend this agency as well as Mr. Sherratt to anyone who is looking for accommodation in this area.
Kiran · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Kiran, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI'd like to put on record that Lucy Murdoch was a first class agent during our protracted and sometimes nerve-wracking sale. Estate agents have a poor reputation, often deservedly so. But Lucy was the epitome of courtesy, precision and honesty throughout - which is exactly what you need. Highly recommended.
Cjmbooth · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLouis was very professional, friendly and punctual during our scheduled viewing. He demonstrated great knowledge of the property itself, along with the building and educating me about the nearby neighbourhood. Even before listings had hit the market, Louis would reach out to me to let me know about potential listings that fit my criteria. Having relocated from Australia, I received the best help I could possibly get. I would highly recommend Louis in helping anyone find a suitable place to call home. Thank you for all your help!
Edward · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Edward, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe Frank Harris team, particularly Lucy, were essential to the success of my purchase. They were always available to help and made the process run smoothly by managing the relationship with the seller and seller’s solicitors. Very lucky to have had their support!
Lucia · 26 October 2022 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Lucia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.