Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotQuick and professional with great viewings
Very quick to respond to initial viewing request, the viewings given by Mitchell were very professional and helpful. He had our best interests in mind as renters and gave a lot of information about the properties.
Andrew · 15 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Andrew, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKevin Ilunga
I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.
Dima · 15 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Dima, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
Great experience, Mitchell provided a good overview and was very accommodative.
Vagiz · 14 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Vagiz, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotIt was very nice to meet with the agent…
It was very nice to meet with the agent Mitchell Max, he showed me couple of properties and provided with the all information I needed. Would be very happy to come back to work with him again. Natalia Boguslavscaia
Natalia · 12 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat estate agent for rental properties in the Barbican, London.
I have dealt with Mitchell Max at the Frank Harris branch in Long Lane, London now on three different occasions whilst organising renting apartments within the Barbican estate. Each time I have been 110% impressed by his expert understanding of the process, educated, passion for and knowledge of the area and his friendly but professional demeanour.Mitchell has great communication skills and kept me informed of all the updates I needed along the way, liaising regularly with either myself or my partner.I would thoroughly recommend seeking him out if you are looking to be either a landlord or a renter within the EC2Y postcode but especially if you are interested in the Barbican!
Helen · 9 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Helen, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mitchell, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotWorking with them was a pleasure
Very vocal and helpful staff! They got me a couple of good options per week during August, which is the hottest season in the rental market. Charlotte, the manager I worked with, was super nice and come up with very good apartments both in terms of price and location. The agents who do the viewings are never late, happy to discuss all the details of the property and answer any questions.
Sonia · 9 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Sonia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent team over at Frank Harris /…
Excellent team over at Frank Harris / Barbican. Tirelessly managed to find a great tenant for my flat with many viewings. Professional from start to finish. Ask for Mitchell Max, he was diligent and persistent. Follow up has been amazing as well. Perfect choice for me as I was reviewing several options and glad I went with them.
Jerome · 9 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Jerome, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Barbican office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent experience as a renter
Excellent experience as a renter. Charlotte took the effort to understand exactly what we were looking for and guided is in getting the ideal property. Really simple and painless process too.
S · 7 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear S T, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotMitchell Max
Was extremely impressed with his customer service and worked very hard to make renting a property in the Barbican straightforward, despite the fact I was pushed for time. Was especially helpful in organising viewings at short notice, providing essential information and liaising with landlord. A very nice guy too. Would recommend.
Rowan · 6 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Rowan, We really appreciate you taking the time to leave such lovely comments about Mitchell. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI recommend reaching out to Mitchell…
I recommend reaching out to Mitchell Max if you're looking to rent a flat in Central London, his services are great. He's knowledgeable and understands what you're looking for. I appreciate and trust his recommendations, he goes the extra mile to find the perfect place for you. On the Property Management side, Danielle Longmuir is very professional and reliable and she managed all my requests in a timely manner.
Cristina · 4 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Cristina, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Mitchell will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotMitchell was extremely helpful and…
Mitchell was extremely helpful and knowledgeable about the current rental market at our recent viewing
Jacqui · 2 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Jacqui, Thank you for your kind comments regarding Mitchell and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotRonnie was diligent and communicative
Ronnie was diligent and communicative throughout the process and would highly recommend him to any future tenants looking to rent somewhere.
Samuel · 1 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotIan at City branch of Frank Harris
I dealt with Ian at the City branch of Frank Harris and he was extremely helpful in guiding me through the whole rental process. He was very responsive to all requests for information and his knowledge of the Barbican estate in general is impressive.
M · 1 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear M Dunlop, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Trustpilotnice renting experience with Kevin
nice renting experience with Kevin. Very responsive and adaptive. Found a apartment within two weeks and Kevin very patiently walked me through the whole process.
Sipei · 1 August 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Sipei, Thank you for taking the time to leave a wonderful 5 star Google review. Kevin will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
Mitchell was so helpful and knowledgeable about the flats he was renting. Even though I didn’t end up renting one, I appreciate the effort he made to show me multiple Barbican flats.
Rosie · 19 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Rosie, Thank you for taking the time to leave a wonderful 5 star Google review. Mitchell will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotAn excellent response to an inquiry
An excellent response to an inquiry - courteous and prompt
D · 16 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear D. Bell, Thank you for your kind words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience!
All around great experience renting through Frank Harris. Responsive, friendly, and helpful, not at all like a few other estate agents that are better avoided. Would hope to work with them again in the future.
Patrick · 12 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
Really nice service, especially from Ronni! The viewing and all communication with him afterwards was super quick and straightforward.
Anna · 4 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Ronni, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlotte has been very helpful &…
Charlotte has been very helpful & professional, as always.
S · 4 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear S Menjivar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent customer care
Excellent customer care and a well run company. All of my experiances with them have been positive and they are very proactive with any issues I have had. In particular, one of the Directors, Christopher Dowds, has been incredibly helpful and treated an issue I had with a very high level of professionalism and to a high standard. Very happy with the service
Kyle · 4 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Kyle, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Barbican & City office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDependable!
Charlotte at Frank Harris & Co in Barbican has been a fantastic letting agent - from finding a place through setting us up! Highly recommend
Adi · 3 July 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Adi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFinding a nice home in London is a…
Finding a nice home in London is a challenge… but not with Mitchell Max ! Best real estate agent I’ve had to work with so far , and I’ve seen a lot of them !
Louis · 29 June 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Louis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotI would NEVER RECOMMEND this agency to…
I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three-bedroom apartment after 4 months of searching. We closed a deal, we paid rent and security deposit and signed a tenancy agreement a month before the move-in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move-in date and prepared everything needed. Five days before move-in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days, the problem grew bigger and bigger. From “Don’t worry, it is not a big deal” it turned to “We can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.
Mariya · 2 June 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Mariya, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotUnethical and dumb - the typical agents' reputation
Frank Harris are outright lying to their clients, both; buyers and sellers. What they cannot handle is an educated client. Avoid, if you possibly can.
Beck · 27 February 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Beck,I am sorry to read your 1 review. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
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