Trusted Agent profile

Frank Harris & Co. estate agents in Lambeth, Camden and London

4.6

★★★★★ Excellent

953 reviews across 3 offices and 3 platforms

Frank Harris & Co. has three offices, in Lambeth, Camden and London. Together they have 953 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

628

Reviews on Google

All 3 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 3 offices

Trustpilot logo

324

Reviews on Trustpilot

All 3 offices

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Our offices

Frank Harris & Co.'s three offices, most reviewed first. Each has its own page.

Latest reviews from every Frank Harris & Co. office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I personally never liked searching for lettings online and prefer to meet someone in person. Nick met us on our first visit to this Frank Harris branch and exceeded our expectations in truly wanting to understand what we were looking for and only proposing suitable options that really interested us and aligned with everything we had discussed. Nick takes the time to communicate effectively and effectively with you - he was always on time for the viewings scheduled (which is rare with estate agents from what I have experienced previously) and was very understanding and respectful of our long list of requirements. (Other estate agents in the past have told us “you’re too picky”)

Joshua · 24 January 2023 · Frank Harris & Co. Lambeth

Agent replied · 23 January 2025

Dear Joshua, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Nick, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

Irresponsible management

We asked for the house key for my wife. only one key was given and we have been mailing for 2 months. For your sanity, stay away.

Ümit · 13 January 2023 · Frank Harris & Co. Lambeth

Agent replied · 23 October 2024

Dear Umit, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amiyah and William are professional and approachable in equal measure. They have done everything they said they would in double quick time and put up with me asking all sorts of questions. Thank you!

Alison · 11 January 2023 · Frank Harris & Co. Camden

Agent replied · 10 January 2025

Dear Alison, Thank you for your lovely comments. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Recently rented a property through them and found the whole process to be smooth and hazzle-free. Extremely proffessional service; Thanks to Kellan, Alex, Louis and George. They were very patient and efficiently helped me find a suitable place and expedited the move in process within a short span. They do have a property management team to help you after you move in. Anuj was very kind and clear in communication. Overall, had a very professional experience so far and I am looking forward to their service during the rest of my tenancy.

Anupriya · 11 January 2023 · Frank Harris & Co. Camden

Agent replied · 10 January 2025

Dear Anupriya. Thank you for sharing your kind words about Kellan, Alex, Louis and George.Your comments are much appreciated by the Bloomsbury and Kings Cross team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Extremely helpful, proactive and communicative team, pleasure to work with and would recommend. Nick, Bobby and Alfie ensured I had all the information I needed to rent my flat and responded quickly to any queries. Thank you!

Georgia · 9 January 2023 · Frank Harris & Co. Lambeth

Agent replied · 8 January 2025

Dear Georgia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience with Alfie the lettings agent who understood my requirements even through such a busy lettings period. Would be happy to recommend Frank Harris to anyone looking to rent a property.

Shafi · 9 January 2023 · Frank Harris & Co. Lambeth

Agent replied · 8 January 2025

Dear Shafi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Frank Harris office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nicole was helpful to me way beyond the call of duty in my recent transfer from a flat that was being put up for sale to a new secure tenancy. She was assiduous in arranging viewings and moving to completion as quickly as possible and active in finding me a successful alternative when our original deal fell through. I was grateful for her engaged and professional approach in helping me resolve a very difficult accommodation problem.

Alan · 9 January 2023 · Frank Harris & Co. Lambeth

Agent replied · 8 January 2025

Dear Alan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Nicole will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Lidia · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Lidia, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The flat that I am currently staying in was let through Frank Harris under the guidance of Nick O'Neill. At the time we were very desperate to find a flat and having come across the property, Nick was very quick and organised to sorting out all of our details and made sure our move in was quick and stress-free.

Tim · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Tim, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The letting process in the summer months leading into September are often the worse ones in London but that was no problem at all working with Frank Harris and Bobby and his team! From the viewing to the documentation process to our actual move in, Bobby and his team were only ever one call away - even when I found myself locked out of the flat two weeks later. I really appreciate all the hard work and the superb customer service from them

Blessing · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Blessing, we are delighted you have left a great review for Bobby - makes his hardwork all the more worthwhile! We really appreciate your kind comments. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Nicole and Bobby were stellar in communicating and helping set up our short term rental in Bankside, and followed through by responding quickly to each of our requests - no matter how small - even though our time zones were 8 hours apart. I highly recommend Frank Harris & Co - Southbank & Waterloo for their service and attention to detail.

Mike · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Mike, Thank you for taking the time to leave a review regarding your experience with Nicole and Bobby in our Southbank & Waterloo office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Extremely pleased with the level of service from Frank Harris, specifically from Nick O'Neill. Even with the minefield that is the rental market at the moment, Nick took the time to swiftly respond to my enquiry and was up front and honest about the best way to proceed. Since agreeing, he has also been very helpful and quick in response to any queries I have had, making the whole process very straightforward - a service I would describe as a rarity with other companies I have dealt with. I wouldn't hesitate to recommend Nick and Frank Harris in general, thank you!PositiveResponsiveness, Professionalism

Elliott · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Elliott. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would, with no doubt, recommend frank harris and especially Nicole P who works there. She has helped us through every stage as first time renters, and really eased the process. From the first phone call to the last, Nicole considered us and kept us fully informed and up to date. It really is a privilege to have this service from a lettings agent in London. I would 100% recommend Nicole P for anyone.

Joseph · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Joseph, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nick from Frank Harris let me know about a flat coming available and was very quick to let us see the place. Once we put an offer down, all the admin around offer acceptance, tenancy agreements etc. was very smooth. Would highly recommend using Frank Harris and Nick for a rental flat search in the SE1 and surrounding areas.

Krishna · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Krishna, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Souhtbank & Waterloo office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had the absolute best moving experience with Frank Harris, a special shout out to Nicole Pretorius. She was always a joy to speak to and she was so thorough with every detail of the moving process. She made every step of the process a lot easier and provided great support. I would highly recommend!

Tora · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Tora, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have now been dealing with the Waterloo branch of Frank Harris for a few years. I have found the service provided by the organisation to be most professional. My dealings have been predominantly with Nick. His involvement has been invaluable and amenable. The whole team including Bobby and Nicole are very easy to get along with and a pleasure to deal with. I would not hesitate to recommend them.

Bhooshan · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Bhooshan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Process was very quick from applying for the property to signing the tenancy agreement - less than a week. Nicole was knowledgable about the property in question, the landlord and what would be best to negotiate with. She was very helpful in filling out the tenancy application. Nick was very quick to respond to emails, and the referencing process was easy. Only downside was how the holding deposit was taken - card details over the phone. I think some kind of confirmation that it was indeed Frank Harris, like naming the property postcode and your date of birth, would make it easier. And some indication on the website that this is indeed the way they do it, and not a scam.

Emma · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Emma, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Frank Harris team delivers a very high quality service throughout the entire letting experience. The team provided fair opinion on the properties available in the area I was looking for, and guided towards the one best fitting my requirements. The team also handled all of my queries and requests with great professionalism, responsiveness and flexibility, both before and after signing the tenancy agreement. Highly recommended.

Luca · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Luca, Thank you for taking the time to leave a review regarding your experience in our Southbank office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would definitely recommend Nicole P from Frank Harris & Co! Being new to London, she has helped me through every stage as a first time renter. The process was quick and easy. Nicole would always be in contact, updating me and answering any of my queries. It was a great experience to receive such an amazing service from an agent in London!

Murad · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Thanks so much for the review for Nicole - I know she will be thrilled to read your comments! I trust you are settling in and enjoying living in London with all it has to offer. Kind regards Sarah Tranter, Customer Relations Team

5/5

Google

I am extremely pleased to be assisted by Catherine Gaston from Frank Harris. She has been very friendly and helpful throughout the whole process. She showed me different types of flats, highlighting the strengths and weaknesses of each in accordance to my needs. In addition, she kept assisting after my offer has been accepted, making sure that the contract exchange and completion occur timely and efficiently. I couldn't have asked for a better estate agent, highly recommended!

Alberto · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Alberto, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

A great experience renting with Nick who has been straightforward, thorough and helpful throughout the process. Almost immediate replies whenever we had questions and a breath of fresh air in comparison to other letting agents. It has been a pleasure being guided through the process with seemingly honest and open communication. He has gone out of his way to ensure we have a hassle free move in and is a credit for the letting agent and the landlords he represents. He has softened my view on unscrupulous letting agents and I will recommend him to others! Credit should also go out to other team members including Bobbie and Nicole who also helped us when needed.

Heather · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Heather, Thank you for taking the time to write such a wonderful 5 star review. We are happy to hear that you have had a positive experience at our Southbank & Waterloo office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nick was very helpful in our flat hunting process, as well as during our tenancy. He handled any issues that came up in a very competent and friendly manner, making our experience with Frank Harris very enjoyable. As a result, I would recommend Frank Harris to anyone looking for flats in London!

Hannah · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Hannah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nicole was instrumental in securing my first flat in London. She went above and beyond her job description to include information about the community, along with efficiently scheduling viewings which allowed me to find my new home. I feel like if it wasn't for her allowing me to see the place so quickly, I may not have gotten such a lovely place. Nicole was extremely professional, friendly, helpful, and promptly responded to phone calls and emails. I can't thank her enough!

Kasandra · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Kasandra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nick provided me the greatest customer service ever! I’ve been trying to get through to other companies but no one responded, however, Nick took his time and talked me through the process of renting a place, suggested where to look and registered me on their system in case something comes up. I’ve never experienced such great customer service like this before - super polite, kind and friendly. What an absolute credit to Frank & Harris - I’ll definitely be keeping in touch for when I’m looking for my forever home. If I could give higher than 5/5, I would!

Rumina · 11 November 2022 · Frank Harris & Co. Lambeth

Agent replied · 10 November 2024

Dear Rumina, , Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter , Cusromer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frank Harris & Co.

Which Frank Harris & Co. office has the most reviews?

Lambeth has the most, with 564 reviews rated 4.7 out of 5, followed by Camden with 328.

Where are the Frank Harris & Co. offices?

The three Frank Harris & Co. offices, by town:

  • Camden: 81 Marchmont Street, Bloomsbury, London, WC1N 1AL, Camden, WC1N 1AL
  • Lambeth: 123 Stamford Street, London, SE1 9NN, Lambeth, SE1 9NN
  • London: 87 Long Lane, Clerkenwell, London, EC1A 9ET, EC1A 9ET

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