Trusted Agent profile

Frank Harris and Co estate agents in London

4.8

★★★★★ Excellent

2,203 reviews across 4 offices and 3 platforms

Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,990

Reviews on Google

All 4 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

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Our offices

Frank Harris and Co's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Frank Harris and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I cannot recommend Adam at Frank Harris highly enough. From the very beginning to the day we completed the sale of our flat, Adam was exceptional. Selling a property can be incredibly stressful, especially when there are delays with solicitors and endless back-and-forth, but Adam was always one step ahead. He kept everyone focused, chased all parties relentlessly, and made sure the sale continued moving towards completion. Without his persistence, professionalism and determination, Communication was outstanding throughout the entire process. Adam was always available to answer questions, kept us updated regularly, and gave us confidence even when things became challenging. If you're looking for an estate agent who genuinely cares about getting the job done and will go above and beyond for their clients, Adam is the person to trust. Thank you for all your hard work, we truly appreciate everything you did to make our sale happen. Thanks Ercan

E · 11 August 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Bloomsbury & Kings Cross office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Jaydn helped me secure my rental property around two years ago, and the whole process was smooth and straightforward from start to finish. He was professional, efficient, responsive and always clear in his communication, which made the experience much less stressful. More recently, he also took the initiative to keep me updated on the new tenancy regulations and promptly confirmed how the changes would affect my current contract. I really appreciate his continued support and attention to detail, even long after the original tenancy was arranged. I would highly recommend Jaydn to anyone looking for a reliable and knowledgeable lettings professional.

Raphael · 11 August 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Raphael, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Adam’s great. Very patient

Sheng · 11 August 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Sheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

1/5

Google

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

S · 11 August 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@frankharris.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma

5/5

Trustpilot

Highly recommend Madeleine Ashby!

I've been a tenant at a Frank Harris property for over a decade(!), so I've certainly had my fair share of experience and it must be said that not all property managers are created equal! I've recently been fortunate to be in touch with Madeleine Ashby who has been fantastic - she has been easily contactable, incredibly friendly and understanding and sorted and actioned issues within a matter of hours! She is an excellent property manager who is a credit to Frank Harris and I feel very reassured that she is my point of contact. A special mention as well to Renesa Zeka who always is a very bright light when she visits us for our property inspections.

Amanda · 25 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 23 September 2026

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

1/5

Trustpilot

They asked u to pay “ holding deposit “…

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

Jindan · 23 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 23 September 2026

Dear Jindan, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations

5/5

Google

We have been clients of Frank Harris, Marchmont Street for many years and have always found them to be helpful and professional. Inevitably over the years there have been problems which have always been expertly resolved. We would particularly like to highlight Phoebe Wishart who has been persistent and proactive in helping to sort out a recent issue. Thank you Phoebe and the team.

Penny · 11 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Penny, Thank you for your kind comments regarding the Bloomsbury team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

2/5

Google

I was attempting to guarantee a tenancy with this firm. Although the firm themselves were perfectly friendly, they have outsourced their referencing/income verification etc to a 3rd party firm LetAlliance, who were next to useless. This lets Frank Harris down, and the fact that it is an outsourced part of their service is really no excuse...

Michael · 11 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Michael, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma

5/5

Google

Rating only, no written review.

Hwandong · 11 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Hwandong, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma

5/5

Google

Rating only, no written review.

Benedetta · 11 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Benedetta, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Excellent service from Eleanor and Adam. They were always helpful and supportive in what can be a challenging experience of selling. Highly recommended.

Rebecca · 11 July 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 11 October 2026

Dear Rebecca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

Our experience with Frank Harris was…

Our experience with Frank Harris was smooth and great. In particular, Mr James Englefield at Frank Harris Bloomsbury, really helped us smoothly handle a partial tenancy changeover, and made the process straightforward. Thanks!

Devansh · 10 July 2026 · Frank Harris and Co London (81 Marchmont Street)

5/5

Trustpilot

5 stars because of Natalia Catana

I gave 5 stars because of Natalia Catana, she was so patient with me and guided me through each step and gave me the information I requested super quick

Kieran · 1 July 2026 · Frank Harris and Co London (81 Marchmont Street)

5/5

Trustpilot

Polite and helpful

Cara generated and sent the things I requested. Very polite and helpful.

ARCADIA · 29 June 2026 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 23 September 2026

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asha

5/5

Google

We had a viewing with Joe O’Regan today, what a star he was, me and my partner was originally booked in for a viewing and unfortunately that one had gone by the time we was viewing it, Joe quickly found us a similar property to view the same day.

Maria · 11 June 2026 · Frank Harris and Co London (123 Stamford Street)

5/5

Google

Salvator is good at his job and listens to your requirements!

Aoife · 11 June 2026 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 11 October 2026

Dear Aoife, Thank you for taking the time to leave a wonderful 5 star Google review. Salvator will be thrilled to read your kind comments. Kind regards, Asma

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frank Harris and Co

Which Frank Harris and Co office has the most reviews?

London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.

Where are the Frank Harris and Co offices?

The four Frank Harris and Co offices, by town:

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum; Frank Harris and Co, London won Platinum; Frank Harris and Co, London won Gold.

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