Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic service!
Tonte was very helpful in dealing with a dishwasher issue for me - smooth service and fast turnaround. Thank you Porter’s Edge team!
Hi Nadeem, We're very pleased to hear this and thank you for sharing your kind words with us. Thanks, Folio Marketing Team.
5/5
TrustpilotWesley from Folio London was a huge…
Wesley from Folio London was a huge help, especially during such challenging times. He was very understanding and quick to meet any requests that I may have had. I would recommend working with Folio London, the customer service and the use of up to date digital platforms were second to none.
Hi Jordan, Thanks for this kind review. We have forwarded this onto Wesley. Have a great day, Folio Marketing Team.
5/5
TrustpilotEspecially Thanks to Wesley to answer…
Especially Thanks to Wesley to answer all my call and try to help every time..Renting from folio was a easy way to move in..
Hi Emrah, Thanks for taking time to write this kind review. We will pass your kind words onto Wesley. Have a great day, Folio Marketing Team.
5/5
TrustpilotProfessional and friendly staff
Wesley is a professional and friendly. Thank you for everything.
Hi Duygu, We're pleased that you've had a positive experience with Folio London, whilst dealing with Wesley. We will pass on your kind words. Have a nice day. Thanks, Folio Marketing Team.
5/5
TrustpilotRecommend renting with Folio
Currently renting a property with Folio. Wes is very helpful, professional, and always had clear answers to our questions and maintained good communication. Would recommend!
Hi Bartek, Thanks for taking time to write this kind Trustpilot review, we will pass on your kind words to Wes. Have a great day, Folio Marketing Team.
5/5
TrustpilotPorter's Edge Great service
I moved to Porter's Edge a couple of months ago and have received great service from day one.From the referencing, concierge service, and overall management. Their communication has been open. And they've been very efficient in ensuring the property is well maintained.Special thanks to Tonte for his professionalism and keenness to ensure we remain a happy community. Much appreciated
Good Morning, Thanks for sharing this on Trustpilot, we really appreciate it. We're also pleased to hear that Tonte is doing a great job at Porter's Edge! Thanks, Folio Marketing Team.
2/5
TrustpilotCommunication and service poooor
Upon reading the previous reviews on this page, my partner and I can definitely understand and agree based on our own experiences with foilo.We moved into our property in Burgess Springs, Chelmsford 5 months ago and have endured constant lack of customer service. We have reported repairs such as no heating or water for months and although we have had a couple engineers round, the issue never seems to get sorted. At one point, we were promised an emergency call out and no one attended. We were without heat for over a week. We have also reported two faulty lights in our bathroom almost a month ago and we have no received any contact to book an appointment. Our underfloor heating had never worked and we are still being charged for living in a cold flat. The communication and service definitely needs to improve as we are are paying rent and do not deserve to put up with this. Folio need to improve fast and get passed their teething stage, we still have no idea who to report simpe issues to!
Good Morning. We're disappointed to hear that you are dissatisfied with the communication and customer service provided by Folio London. If you would like to take this further, please email us marketing@foliolondon.co.uk and we will see if there is anything we can do for you. Thanks, Folio Marketing Team.
1/5
FacebookWhat to say... I moved almost 1 month ago and still no one fix some things in my flat and I am still waiting to get my fobs. I live with 2 more people and we have only one fob. I texted Nathan about it 4 days ago and he didnt reply. The only thing they sorted is the keys for the flat. I am still waiting my fobs to entry the building and someone who will come to fix some things in the flat....
1/5
TrustpilotWhat to say...
What to say...I moved almost 1 month ago and still no one fix some things in my flat and I am still waiting to get my fobs. I live with 2 more people and we have only one fob. I texted Nathan about it 4 days ago and he didnt reply. The only thing they sorted is the keys for the flat. I am still waiting my fobs to entry the building and someone who will come to fix some things in the flat....
Hi Nikolina, Sorry to hear this. We are aware that you are currently in contact with Property Management regarding acquiring a new keyfob. If you would like to discuss this further, please feel free to email us, marketing@foliolondon.co.uk. Thanks, Folio Marketing Team.
4/5
TrustpilotFlat Renting
I've been dealing with Wes (Wesley) at Folio for a Flat in Chelmsford and he has been a star - chasing up on my behalf, keeping me updated (even when he was on annual leave) and making sure everything goes through smoothly. This is my first time living alone and Wes has made it so much easier than I feared! Thanks WES!
Hi Liam, Thanks for taking time to write this kind review. We will share it with Wes! Thanks, Folio Marketing Team.
1/5
TrustpilotBiggest nightmare in London
The worst experience with a company in almost 4 years that I have lived in London. If you ever suffer intimidation, bullying or harassment by other flatmates to the point where your health gets compromised by it, and get in touch with the landlord, in this case Folio London, don't expect that they will follow their legal duties or even Notting Hill Housing to follow their own procedures. Their policies regarding these issues stated in their website are admirable, though they don't follow them, at least in my case. The team was really unprofessional and I had to chase them for answers regarding this serious matter. They have shown a very poor communication within their own departments, which is why they did a mess with the resolution of my case, explained below. It also shows the lack of efficiency they have as employees. I was in a joint tenancy agreement with two other tenants. Folio London told me that my only solution was to leave the premises myself. They also said I could only leave the property if the other tenants pass the reference procedure and accept to sign a new contract with me out of the lease, as I still had responsibilities as a formal tenant. So I waited for that and asked several times to be informed or updated, because if the other tenants have failed the referencing, I would have to remain in the property, so I needed to be informed.The most unprofessional thing they did was to sign a new contract without my knowledge and proper confirmation (rightfully they can't do this) leaving me out of the new contract and not communicating it to me. They took my name out of the lease illegally, did not inform me about it, and let me be in a situation similar to an unlawful eviction. They excused themselves saying that mistakenly they forgot to write to me and let me know that they took my name out of the lease. I also made a formal complaint to Notting Hill Housing, which is the parent company of Folio London, and they did not respond to it so I had to chase them as well. Their policy state that they will answer within 10 working days, which they didn't. When they answered, they did it in a certain way to protect their name as a company, but it's despicable when you don't speak the truth or twist the facts. If you wonder with who I got in touch with, I had to handle the situation with Lizzie, Sharon, Lauren and Katia mainly. Such horrible experience.Their actions really affected me negatively as I went through hell during the whole time I spent there. If you are a tenant with Folio London, or a future one, I hope you never find yourself in a situation like this, in a "house", confined in your room, where you feel threatened, scared, depressed and broken and having a helpless and careless landlord, who refuse to help and take action, but instead put more obstacles and step on you more.Note: During the whole time this was happening, I got in touch with the Citizen Advise Bureau, the England Shelter, my council, the police and even with a solicitor, and they all agreed that the landlord, in this case Folio London, was the one able to take action. But they did not. Last but not least, if you feel curious about it or if you doubt about the veracity of this review, please feel free to write me. I would gladly show you the long emails where you can check all these facts. Everything that is written here is 100% truth.
Hi Xue, We are very disappointed to read this review and are very sorry that you feel this way. Please could you send us an email to marketing@foliolondon.co.uk detailing the property that you live/lived at, along with who you have dealt with at Folio London, so we can take a further look into this? Thanks, Folio Marketing Team.
1/5
Trustpilot9 days without keys and broken furniture
I moved 9 days ago. Some things in the flat were broken (bed's legs, door's lock of bedroom, blinds, sink..) and the floor was not clean when we moved in. I texted them about it and they answered that someone will fix it asap. Still nothing...Also, they gave me one key and told me they dont have more keys (3 of us moved in), but she will make a copy of keys for us. I asked her today where is our keys and the lady told me that someone stoled her bag so someone will come and change all the lockers and provide us 4 keys. No one came and she is not replying.
Hi Nikolina, We're sorry you feel this way. We have been informed that you are already in contact with Property Management. If you have any other queries or issues, feel free to contact us via email at marketing@foliolondon.co.uk. Have a nice day, Folio Marketing Team.
5/5
TrustpilotI live at Porters Edge & recently…
I live at Porters Edge & recently needed a bed removed from my property urgently. Tonte was quick to help & got it removed asap, which we are really grateful for.
Hi Laura, We're so pleased to hear about the great work Tonte is doing at Porter's Edge. Thanks for taking time to write us this review. Have a great day! Folio Marketing Team.
5/5
Trustpilotrent recommendation with folio
Viewed and rented a property with folio within a week. Wes was very prompt and efficient also answered every question with a clear knowledge of all processes would recommend to anyone
Hi Sasha, Thanks for taking time to write this review. We will pass this onto Wesley! Thanks, Folio Marketing Team.
5/5
TrustpilotFriendly and professional staff
Rented a flat from Folio within a week. Prompt and professional reply from staff, Wes. Very quick reference check process and also purchasing a new dining table per our request before we move in! Overall a great leasing experience in London.
Good Afternoon! Thanks for leaving us this review. Feedback like this really helps us! Have a nice day, Folio Marketing Team.
5/5
TrustpilotFolio London are fantastic land lords…
Folio London are fantastic land lords and I'd recommend them to anyone based on my experience. Thank you Sharon and the team for the hard work you put into the Bakersfield estate!
Hi Richard, Thank you for leaving us a 5 star review! We will pass on your kind words to Sharon. Thanks, Folio Marketing Team.
5/5
TrustpilotWell maintained property
The building I live in in Shoreditch is new with excellent sound proofing. Our property manager, Sharon, clearly cares about the residents. The building is always kept nice and clean.
Hi Nanna, Thanks for your 5 star review! We really appreciate your positive feedback. Have a great day. Folio Marketing Team.
2/5
TrustpilotI am really surprise from scoring
I am really surprise from scoring and positive feedbacks & wasn't from negative. i start on have a little curiosity on FOLIO service. We are scholarship and our Finical Bank statement is more than excellent. Capable to handle 3 years rent of advance payment & monthly income is above what they required in reservation form as well as we are finically guaranteed from government embassy Yet, they are still insisting for 6 payment advance which absolutely doesn't make any sense. As they known we are urgently demanding on rent a flat as our coming very soon to start studying they are being mean and tight on dealing with us.This unfortunately shows that there is no empathy towards their potential tenants. We are still in back & fourth communication trying to convince them & hopefully they become more realistic and logical in their demands.
Hi Bas, We're sorry to hear this. Please could you email us at marketing@foliolondon.co.uk stating which property this relates to and who you have dealt with? Thanks, Folio Marketing Team.
5/5
TrustpilotResponsive and helpful staff
Responsive and helpful staff. Pleasure to deal with
Hi Denver, Thanks for leaving us a kind review. We really appreciate it! Thanks, Folio Marketing Team.
5/5
TrustpilotHappy
I have had no problems with Folio London, with my whole moving process going very smoothly. Would definitely recommend using this company.
Hi Asher, Thank you for your kind words, they really mean a lot to us. We strive to make the moving process as easy and stress-free as possible for all residents. Thanks, Folio Marketing Team.
5/5
TrustpilotLovely
Matthew was really helpful finding a place that suited us and was very friendly throughout the whole process. Very happy with the service provided.
Hi Bronte, We're glad to hear that Matt made the whole process easy for you. Thanks for the 5 star review. Folio Marketing Team.
5/5
TrustpilotStaff very helpful,friendly and…
Staff very helpful,friendly and supportive
Good Morning Andrew, Thank you for your kind review! Have a nice day, Folio Marketing Team.
4/5
TrustpilotBrilliant and professional staff.
Rating only, no written review.
Hello Sgaphar, Thanks for leaving us a kind review. We love to hear back from our resident as it really helps us. Thanks, Folio Marketing Team.
5/5
TrustpilotExcellent and friendly staff
Excellent and friendly staff. Really helpful and patient.
Good Morning Rex, Thanks for writing us a 5 star review. Folio staff go above and beyond to ensure that our residents have a great experience whilst renting with us. Thanks, Folio Marketing Team.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
