Trusted Agent profile

Fletchers estate agents in London

4.9

★★★★★ Excellent

1,632 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,632 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

1,572

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

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Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Fletchers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have recently used fletchers to find a property for me and my partner. It was a very pleasant experience, found it very efficient and smooth. A big thank you to our agent Tia.

Matea · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Matea, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

Every member of staff was 100% amazing. They were helpful and had both our and the landlords best interests at heart. Couldn't do enough for us. Really were a breath of fresh air in the estate agent world! Can not recommend highly enough.

Gina · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gina, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Beth from Fletchers Lettings has been brilliant. The service as a branch is efficient, helpful and knowledgable. We’ve been very impressed with the whole experience and it hasn’t been overly complicated or taxing as many other agents can make it.

Simon · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Simon, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

We specialise in corporate relocations and have dealt with number of agents in the Chiswick area. I must say that Tia from Fletchers stood out as a star agent. She was exemplary. Went above and beyond to find us what we were looking for and was very professional. Great experience. Thank you!

Ophelia · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ophelia, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

I dealt with a lady called George at Fletcher's Chiswick High Road. George was a fabulous negotiator, she worked fast and had a roster of properties for me to see in no time. All of which were on brief, she followed up efficiently and was a pleasure to deal with. Sarah Jay Satisfied Customer

Sarah · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Sarah, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

All of the staff were courteous and helpful. When our first offer was not accepted Hayley quickly found us an alternative property which was perfect for our needs, and managed to push the deal through to meet our very short time scales. Very professionally handled.

Sarah · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Sarah, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

4/5

Google

As a tenant, always received prompt courteous service from Agata as the property manager with sound advice in challenging situations. Her colleague Erica through the last house I rented via Fletchers was also brilliant at working through issues.

Jordina · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Jordina, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

4/5

Google

I've rented 3 apartments in the past through Fletchers in the Chiswick area. The staff were always welcoming, friendly and professional. Beth in particular went above and beyond for us. Wouldn't hesitate to use them again in the future

John · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear John, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

Just moved into a decent property in Chiswick through Fletchers after a number of viewings in the western part of London. I had a very positive experience with them. They were patient, clear and helpful during the whole process which helped making the move easier for me.

Siamak · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Siamak, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Tia was amazing in helping us to find the house we have been looking for a long time. She understood our needs and requests very well and did a very rigorous search. We are very happy with the outcome. Highly recommended service.

Burcu · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Burcu, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Thank you to Fletchers Chiswick and in particular, Tia Glenn, for helping us find our new home. Tia’s professionalism was beyond exemplary from the outset. She took the time to listen to our requirements and arranged a number of suitable properties for us to view; I can safely say that her knowledge of the local area and property market is unparalleled. Phone calls and emails were answered expeditiously and we were kept throughly informed throughout the process, from the moment we placed our offer, to the day we collected our keys. Thank you for making what is usually a very demanding and stressful process into a drama-free, seamless transition.

Natalia · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Natalie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

4/5

Google

Giles was wonderful from start to finish in helping us find out rental. A true gent who goes above and beyond to make sure everything runs smoothly. Everyone we dealt with in the Chiswick office was extremely friendly and professional. We didn’t like the lettings hub reference checking. Very automated and impersonal. Would have been 5 stars if it wasn’t for that.

Paul · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Paul, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Erica Whitehead and the team have been great from the start of working together over 2 years ago when they managed to find suitable tenants for my house. They've just renewed the contract so I'm happy to recommend them for an efficient service, good communications and reasonable fees.

Mashood · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Mashood, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Thank you Fletchers Chiswick for helping us find our new home! Moving can be a stressful experience but your team were so lovely and helpful! Beth J. goes above and beyond to ensure everything goes smoothly. We hope to be in our flat for many years to come. Thank you again! Tom & Laura : )

Laura · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Laura, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have dealt with Erika, who has been absolutely professional throughout the entire process and i would personally recomend her to deal with at Fletchers in Chiswick. Im my experience Giles (lettings at fletchers) was also exceptional in his professionalism, his presence and communication is outstanding and i was very impressed with his delivery. A very satisfactory service all around.

Lloyd · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Lloyd, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office and I'm sure Erica and Giles will be delighted to read your feedback. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I recently rented a property from fletchers. I can confidently recommend them . Giles Maylon and the whole letting team were brilliant. They were highly professional, polite, and very efficient. They Made me feel at ease throughout the whole process. I honestly couldn't have asked for a better agency. I've been to other agencies and most their fees are ridiculously overpriced. Fletchers provide amazing services with amazing prices. I definitely will be using them again, and without a doubt will recommend them to family and friends.

Nan · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Naira, Thank you for taking the time to write a review about the great service you received from our Chiswick Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Hayley has been superb throughout my tenancy - initially showing me around properties I'd showed an interest in as well as going out of her way to show alternative similar properties and giving advice on the local area. I was new to the area and Hayley ensured she understood the kind of lifestyle I was looking for and recommended really well based on that. Moving in was easy due mainly to the efficiency and professionalism she showed in ensuring I had everything I needed in place and was kept up to date with what I needed to do and by when. Always keen to assist with any questions I have - couldn't recommend highly enough! Mike

Michael · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Michael, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I was absolutely delighted with Giles and Beth in lettings. My property had been empty for two months and they found a Tennant on their first day of viewings. Feedback, contact and advice was timely and they were extremely efficient. Can't fault them on anything.

Jayne · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Jayne, Thank you for taking the time to write a review about the great service you received from our Chiswick Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

Team at Fletchers Real Estate Chiswick provide exceptional service, especially Beth! From knowing their customer and needs, flexible viewing times, really fast and helpful responses to any questions, going out of their way to make sure you’re happy. Highly recommend.

Larissa · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Larissa, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Fletchers Lettings have managed my properties for years.A good team led by Erica who is excellent.My property manager Kim Mellor is superb...efficient and courteous,and is one of the main reasons I use Fletchers. her continuous good work is much appreciated.

Sunil · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Sunil, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

The process of renting our flat went smoothly, and although we didn’t learn until we moved into our new flat that it was not fully furnished as stated both in the ad on Rightmove, and by the agents of Fletchers (one who showed us the flat and one who arranged and setup our agreement), the office at Fletchers took our complaints seriously and kept in touch with us after our move in. They sincerely went out of their way to make a very difficult situation much better - particularly around the holidays (and because we just found out we're expecting our first!). Thank you to Erica and Giles, who took our concerns seriously and kept in touch with us to make things right. It may take a bit longer than expected, but we are looking forward to getting settled in our new flat.

Dianna · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Dianna, I am delighted to read that your faith in Fletchers has been restored and your concerns were addressed promptly. Thank you for taking the time to amend your review. I would like to thank you for your custom and wish you a Merry Christmas and a Happy New Year. Kind Regards, Hayley Marner, Customer Relations Team

5/5

Google

I’d been having a particular stressful time property hunting prior to using Fletchers. However Giles made the experience a lot more pleasant. He listened to what we were looking and wasn’t at all pushy and remainded entirely professional, nor did I feel he tried to oversell us a property. The whole renting process was smooth from their on out and I would recommend 100%.

Letitia · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Letitia, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I am a portfolio landlord. I have tried out many of the letting agents in Chiswick over the last 12 years and can confidently say that Fletchers is currently amongst the best in the area. Erica, Tia, Amy, Leigh - all have been professional, courteous and responsive. Importantly, they have consistently out-performed my joint agents, which means I will continue to use Fletchers, and would happily recommend them to others.

Mark · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Mark, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Many thanks to Fletchers for your efficient service. Also a big thank you to Tia Glenn for her excellent service and professionalism. She goes beyond any expectation and gets things done. You are lucky to have her represent your team. I have already and will definitely continue to recommend your services to others in the future.

Kenneth · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Kenneth, We appreciate you taking the time to submit your review regarding the service you received from our Chiswick Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 574.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

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