Trusted Agent profile
★★★★★
1,633 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,633 reviews on two platforms, rated 4.8 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Fletchers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHan Orkoz at Fletchers was a pleasure to work with. Helpful, efficient and effective. Always professional and acted with pace.
Dear Tess, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBest estate agents in Chiswick. Tina was responsive and professional. She listened to all of our needs and showed us great properties. Highly recommend.
Dear Giulia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLara was amazing, helped me and my partner find the right property for us at a price we could afford, went above and beyond to make sure we got the deal we wanted, she’s stayed available to us every step of the way and helped us with any queries to get our contract signed and sorted, thankyou Lara.
Dear Daniel, We really appreciate you taking the time to leave such lovely comments about Lara. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina Stres is a 1st class estate agent. In her dealings on my behalf recently, she did all that one could ask for and quickly. Thank you Tina.
Dear Mike, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina is amazing and supported us throughout the whole process. The portfolio of houses Fletchers presented us was great and we are very happy with the place we found! We’ll probably will come back to them if we move again.
Dear Ricardo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe've greatly enjoyed working with Tina Stres at Fletchers. She's been incredibly helpful keeping us in the know about the newest listings and is very knowledgeable about the local market. I personally appreciate how she's never pushy or in a rush. Highly recommend working with her!
Dear Emily, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFantastic local estate agents with years of experience. Emanuele was great, not only achieving asking price but exceeding in a very difficult climate!
Dear Vicky, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAsad at Fletchers was extremely helpful and went the extra mile to help in every way, very grateful to have had such a lovely experience.
Dear Tilly, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHerman was friendly and efficient, chased our purchase through, and kept us in the loop. Recommended.
Dear Charlie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEmanuele Fiorini was always polite and efficient, even when I was freaking out due to the ridiculous behaviour of my buyer. Queries were always dealt with quickly, amd though the sale took far too long, that wasn’t the fault of Fletchers or Emanuele
Dear Stephen, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe entire team at Fletchers, Brook Green are true professionals with Asad in particular standing out in all of our dealings with the business. The process of sourcing, viewing, securing & moving in to a lovely property was both swift and seamless - its a massive plus at such a demanding time. I would heartily recommend this organisation
Dear Will, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina helped us with absolutely everything! We’re looking for the perfect house for a very very long time and Tina just found the one! She’s so kind and she’s always there exactly in the moment that you need her. Thank you so much !
Dear Erica, Thank you for your kind comments regarding Tina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotBridget has been really helpful and…
Bridget has been really helpful and responsive to us during our recent move. We have experienced some maintenance issues and Bridget had dealt with our queries promptly and professionally.
Dear Ruth, Thank you for taking the time to leave a lovely review regarding Bridget. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGood job well done.
Dear Michela, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI found the whole process protracted and painful, but Ema and the team at Fletchers did their best to get us over the line! Phew!
Dear Sophie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ema. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAsad at Fletchers was extremely helpful and went the extra mile to help in every way, very grateful to have had such a lovely experience.
Dear Tilly, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThankful to the Fletchers team and delighted working with them in renting out our flat. The team was highly professional, well-coordinated, transparent and flexible, and took great initiative
Dear Altay, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe entire team at Fletchers, Brook Green are true professionals with Asad in particular standing out in all of our dealings with the business. The process of sourcing, viewing, securing & moving in to a lovely property was both swift and seamless - its a massive plus at such a demanding time. I would heartily recommend this organisation
Dear Will, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleDO NOT TRUST THESE LETTING AGENTS. Editing my review from a 5 star to a 1 due to these sneaky agents. This estate agents seriously need to think about the kind of landlords they are representing. They let me a flat with black mould in it, knowing full well it was not properly fixed before we moved in and then after moving in and not giving us a break clause in the contract, said they can't help us because they don't actually manage the property the landlord does. After a few months actual leak's appeared including through the bathroom light fixture, and also through my bedroom light fixture. Also damp completely covering two sides of the wall in my bedroom and making the black mould much worse. Fletcher's and the landlord have practically ghosted me, won't give me my deposit back even though they were disgusting states to live in and have been incredibly unhelpful, obviously favouring making a buck over the safety and sanitation of their tenants. Roping and tricking people into unecesarily long contracts (3 years!!!) Under the guise of it will be more likely to be let if we agree to a longer lease..... I think they knew exactly what they were doing with that one. This was the first time renting without help and I have learned a lot from it. Mainly not to trust sneaky letting agents and double guess, and make sure to get things in the contract. Not that that matters as the contract was broken from the day we moved in and continued to be broken and the law broken the whol time we lived there. Do not trust these letting agents. I wish I could upload the pictures. *UPDATE* since their reply i have had no correspondence with anyone from this lettings agent, they have made no attempt to correct the previously stated, so a bit of a hollow reply is. **
Dear Yasmin. We are really disappointed to read your review and I have asked the Director of the office to look into this with the team. We are committed to delivering a great service and appreciate you bringing this to our attention. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLara is a great manager excellent customer service👍 …
Dear Niket, Thank you for your kind comments regarding Lara and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLara has been helping me to find a property to rent. Her response is always prompt and she is always willing to help. Thank you, Lara for your much appreciated service :)
Dear Vasiliki, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI would like to say a big thank you to Lara-Rose she has been nothing but a major help in finding me a property, her customer service was impeccable she made move in and property search hunting very smooth. I can’t recommend Lara-Rose enough honestly if you want to rent a property ask for Lara-Rose she’s the one and only agent that will put your property search at ease.
Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lara-Rose. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina Stres and the rest of the Fletchers Team are amazing. My son and I recently had the opportunity to meet Tina who took the time to listen to us and understand in detail what we were looking for and provided an amazing customer service.
Dear Georgia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tina, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the pleasure of working with Lara to finalize my new flat contract, and the experience was exceptional. she made the paperwork process a breeze, demonstrating expert knowledge, responsiveness, and attention to detail.
Dear Abdullah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
