Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Google10/10 - Daniella is an excellent agent; friendly, communicative, and professional. She has really listened to our preferences and sought out properties that would suit. She’s proactive, honest and knowledgeable.
Dear Naomi, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleI recently relocated to London with limited knowledge of the rental market, but Daniella provided exceptional guidance and support throughout the process, ultimately helping me secure my ideal property. I highly recommend Fletchers in Chiswick, particularly working with Daniella, for a seamless and positive experience.
Dear Mariela, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
5/5
GoogleWe just wanted to thank Leigh & Amy at Fletchers for looking after us in our search for a property. They are incredibly professional and very resourceful. They listened to our requirements and showed us properties that were very close to our needs. They are a great double act! Thank you Victoria
Dear Victoria, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleI had a fantastic experience with Fletcher Estate Agents in searching and renting a flat. Amy and Leigh were both incredibly helpful and quick to respond to any questions or concerns, making the process easy and hassle-free. Highly recommend their service, if you’re searching for a reliable agency, they’re a fantastic choice!
Dear Clémence , Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleAmy and Leigh found us a rental property at short notice and I want to say thank you for their great service. Having never rented before they guided us through the process easily. I'm glad we chose Fletchers and wouldn't hesitate to recommend them to anyone who is looking for a rental property.
Dear Nick, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleExcellent support from Leigh and Amy. I can’t thank them enough! I already had ~15 viewings with several agencies when I met Leigh to see an option in her portfolio in Chiswick. After visiting the first one, she took me to 2 additional ones trying to arrange the viewings on the way, as my time was limited. All three were meeting my initial requirements - was not always the case with some other brokers, although I clearly share my very few criteria beforehand. I liked one of them a lot which ticked almost all boxes. Unfortunately, among many offers on the same day, one was accepted before I even had a chance to put mine, and I got really upset. I was abroad the following week. In the meantime, apparently the initial offer did not go through. Considering my earlier disappointment, Leigh made all possible efforts (phone, email, WhatsApp) through different channels to contact me to say I have another chance : ) I completed required steps with Leigh’s and Amy’s help and now that flat became my ‘home’. For anyone relocating to UK, processes can be daunting. It feels safe to be in good hands of a professional company. More important than companies, I believe the individuals make the difference. I feel lucky I met Leigh and Amy, professionals with important skills like ‘listening’ and ‘empathy’.
Dear Muge, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleLeigh was amazing in our search to rent a house. She only showed us what she knew would fit our needs and as such, we fell in love with the first house we visited. Leigh was super quick to respond and thanks to her help we were able to rent our dream home in Chiswick. Leigh was always available to answer our questions, she was very reliable, took her time with us and took matters into her own hands to get us verified etc. It was a great experience and we can’t wait to move. Can’t recommend Fletchers and Leigh enough.
Dear Claire, Thank you for your kind comments regarding Leigh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotI bought my property from Fletchers of Blacburn…
I bought my property from Fletchers of Blackburn on the !9' August 2022. Because Robert Sheahan was my son in law and a Director of Fletchers of Blackburn he and Ben Williams would not receive any commission. He told me he would bid for me and his partner Ben Williams would be the auctioneer. I asked him to recommend a builder to check the property out. He gave me Safe and Sound Building Inspections. They reported back to me saying the property wsas in good condition. Rob did not discuss with me how he would bid for me. He was my son in law so I trusted him. The property was listed at $1,050,000 to $1,150,000. Rob started the bidding at $1,000,000. There were two other bidders and they bid in $10,000 bids. Rob first bid was $500 which i thought unusual. All his bids to $1.2 million was in $500 until one of the bidders dropped out. The second buyer started bidding in $5,000 bids and Rob continued in his $500 bids. I was not happy about this but he was my son in law and I must trust him. The last bid went in at $1,400,500 and I was not happy i thought i had been run up so i would drop out. I paid $250,000 over the listed price. After the auction I asked Rob what happened and he said I did not see anything and this price was was great advertising for his company. My wife told never to mention to him about this again. I wanted to forfeit our deposit and walk away but my wife told not to do this. When we moved in we found the property was a disaster with faults every where. The two back windows completely rotten and the lounge room and spare room would flood due to poor drainage. Replace windows $5,000. The heater in the ceiling faulty and spewing carbon monoxide and the ducts to be replaced $7,500. Both showers leaking water for decades repair all internal walls around showers.$5,000.. Repairs to drainage in back yard. $1,000. The pergola slats not nailed onto beams. Repair and paint $3,000. Repairs to pathway $1,000. Replace faulty alarm system $4,000. Replace carpet $15,000. To repair all dodgy repair work on other windows $5,000. Water seepage in garage cost unknown. To bring the house up to a livable state we painted it throughout $15,000. Changed window furnishings.$15,000. Placed gas heater in fire place $9,000. Changed garage door $9,000. and replace Kitchen $35,000. When i approached Safe and Sound Building Inspections he told me he works for Fletchers of Blackburn and he passes all there properties. I reminded him i paid for the inspection. He paid $3,000 towards the cost and made me sign a paper not to claim anymore. Robert Sheahan walked away with no responsibilty at all. The properties final cost was around $1,600,000. when it was listed at under $1,200,000. The property was valued in Aug'2024 at $1,385,000. This is how it happened.
5/5
TrustpilotPuneet from the Brook Green Office was…
Puneet from the Brook Green Office was very helpful with a payment issue and then sorting out checkout/deposit refund.
5/5
GoogleWe were so impressed by Daniella who worked tirelessly to accommodate our needs and find us the dream home. She's an asset to Fletchers, and we couldn't recommend her more.
Dear louise, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleNarmin was lovely throughout the process - many thanks for everything
Dear Jo, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleGreat experience with Jack and his sales team. Higher valuation than a other rival agents and then delivered an over the asking offer. Have been impressed with Ema from start to finish, best communication I've had dealing with any agent buying/selling. Thank you Ema!
5/5
GoogleNarmin was lovely throughout the process - many thanks for everything
Dear Jo, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleGreat experience with Jack and his sales team. Higher valuation than a other rival agents and then delivered an over the asking offer. Have been impressed with Ema from start to finish, best communication I've had dealing with any agent buying/selling. Thank you Ema!
5/5
GoogleMy move with fletcher has been very easy and smooth ,the staff are professional and they know they job well ,absolutely very happy with everything, and bog thank you to Lily and Isabella they are stars
Dear Zohir, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleGreat service from both Herman and Jack. Highly recommended.
Dear J, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleNarmin was excellent to work with - she was responsive, efficient and friendly, making the renting process a whole lot easier!
Dear Giorgia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleFantastic experience with Herman of Fletchers at Brook Green. New to the UK, he really helped find a great place. Perfect! Thanks, Herman!
Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFound a perfect flat to rent thanks to Narmin, the most wonderful and helpful agent. Narmin was constantly available and she ensured that the process was as smooth and quick as possible. This was the best experience of finding a flat in London in all my 7 years of living here. Thank you for your kindness Narmin!
Dear Tati tati, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleEma was amazing - we had quite a complicated/stressful selling process (for various reasons relating to both solicitor-issues on our sale and tension with the onward property purchase) and I have no doubt that without Ema’s tireless efforts it would not have been possible to get this over the line. She worked tirelessly to communicate with the buyer, our onward property purchase estate agents and the solicitors to close the sale - all while being highly personable and genuinely a pleasure to deal with. Thank you Ema, Fletchers are lucky to have you.
Dear Hannah, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ema. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGreat service from both Herman and Jack. Highly recommended.
Dear J, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleNarmin was excellent to work with - she was responsive, efficient and friendly, making the renting process a whole lot easier!
Dear Giorgia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleFantastic experience with Herman of Fletchers at Brook Green. New to the UK, he really helped find a great place. Perfect! Thanks, Herman!
Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFound a perfect flat to rent thanks to Narmin, the most wonderful and helpful agent. Narmin was constantly available and she ensured that the process was as smooth and quick as possible. This was the best experience of finding a flat in London in all my 7 years of living here. Thank you for your kindness Narmin!
Dear Tati tati, Thank you for leaving a 5 star Google review. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
