5/5
Rating only, no written review.
Agent replied · 22 November 2024
Thank you Richie!

Trusted Agent profile
★★★★★
1,348 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,348 reviews on three platforms, rated 4.6 out of 5 overall.
823
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
208
Reviews on Trustpilot
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Fenn Wright's seven offices, most reviewed first. Each has its own page.
Showing 823 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you Richie!
5/5
We cannot thank Debbie Oliver enough for her time, patience and sheer dedication to getting our sale achieved. Utterly brilliant and of course, given the importance of exchange and completion, Debbie projected calmness and positivity throughout. We really felt Fenn Wright cared because of her wonderful professionalism. We would also like to thank Josh at the Ipswich office for his unruffled, calm help. Very good work all round from the best estate agency there is.
Hi Jonny, thank you for your fantastic feedback which has been passed on to Debbie, Josh and the team. Thanks, Caroline
5/5
I cannot thank AMY enough through my house buying process,her advise through my purchase was so good and helpful and if it was not for AMY I would not have purchased the property from fennwright. All thanks to AMY my house buying process went so smoothly.
Hi Sayfur, thank you for your great review which has been passed on to Amy and the team. Thanks, Caroline
5/5
Very caring, understanding and supportive company. It is nice to work with a company where it does not feel money driven. Each member of the team have been their with me through every step (Thanks Debbie) Throughout our purchase we have felt guided and prepped by the team. If I am ever in a position to sell or buy again Fenn Wright would be a first thought. Again many thanks for making our Christmas wishes come true.
Hi Tony, thank you for your lovely feedback which has been passed on to Debbie and the rest of the team. We hope you will be happy in your new home. Thank you and Merry Christmas! Caroline
5/5
I never normally leave reviews but felt I should for this, as the team at Fenn Wright did an exceptional job at helping me sell my property. I would definitely use their services in the future. Thanks again Guys!
Hi James, thank you for your great feedback which has been shared with the team. Thank you, Caroline
3/5
Fenn Wright were the agents on our recent house purchase. I was overall really impressed with the sales team (Josh and Kyle specifically) who were really friendly and worked with us to agree a price. Unfortunately the person who was assigned to progress our sale was quite condescending to me, would often ring me and act as if we were holding the transaction up (we completed in 3 months to the day!), would ignore emails or not read them properly and generally seemed to make out like we were being difficult and/or I didn’t know what I was talking about (questioning our deposit etc). We were sprung a completion date with 2 weeks notice and couldn’t complete that day as we were out of the country. I offered a date 2 weeks later which was ignored and I then got an email the next week saying ‘I hope we’re on track for *initial suggested date*’ which my solicitor ended up replying to in order to repeat what I’d said. I was then called and told they were stressed as they were ‘trying to organise a chain’ but our chain was only 3 parties with us being FTBs and the people selling to our sellers having left the country. They also said they were unaware that we needed to give notice on our rented house and needed time to do so but I had passed this along when we initially viewed the house. I must admit I felt like a pain and like I was causing a problem/delay when we caused no issues and were waiting for enquiries back from the seller’s solicitors. I replied to all correspondence the same day as we were obviously keen to move too. They also sent me an email which contained the seller’s new address which I’m not sure they should have done. When we moved in we were only given one key and the seller’s said they ‘weren’t told’ they’d need to give us other keys which I feel like the agents should have made clear. It did put a dampener on an otherwise smooth and happy process unfortunately.
Hi Elise, thank you for bringing this to our attention. We pride ourselves on exceptional customer service and we are genuinely sorry that you felt some elements of our service fell short of the standards we set ourselves. Repeat business and recommendations have been the life blood of our success over generations and I hope that this part of your experience will not put you off dealing with Fenn Wright in the future. I am grateful to you for your positive comments about our sales team. If you wish to discuss further, please contact Chris Jessup - cj@fennwright.co.uk. Thank you, Caroline
5/5
Amazing estate agents Extremely helpful and professional Dealt with Alex and Regan both 5 star. Much appreciated for the advice and help 👍 …
Hi Adrian, thanks for your great feedback which has been passed on to Alex, Regan and the team. Thank you, Caroline
5/5
Phil, Kris and Kirsty went above and beyond to ensure my purchase went as smoothly as possible. As a first time buyer the experience can be daunting but I can’t thank you enough for all the help you gave me throughout the process.
Hi Steph, thank you for your fantastic feedback which has been shared with the team and we hope you will be happy in your new home. Thanks, Caroline
5/5
Exchanged yesterday thanks to Eve . She truly is amazing . The Witham branch has a lovely team , although Eve is who we dealt with the most . Eve does her job so well , she definitely goes that extra mile for her clients . Eve really has made a stressful time a lot easier , she is calm , knowledgeable, reasuring, even on her time away from the business, she is still going above and beyond . I remember her saying to me , we will get there , and there is always a solution . I am so grateful and thank Eve for all her hard work . I highly recommend. Tracy Richmond
Hi Tracy, thank you for your wonderful feedback which has been passed on to Eve and the team. Thank you, Caroline
5/5
Rating only, no written review.
Thank you Danny!
5/5
Ive been dealing with Mel Rowlands and the team for a few years now at Fenn Wright She makes it effortless for me as a landlord a very smooth service between client and agent ...
Hi Aron, thank you for your great feedback which has been passed on to Mel and the Lettings team. Thank you, Caroline
5/5
Ben was an incredibly helpful and supportive agent throughout the sale of our seafront character flat. The whole team were approachable, helpful and informative. Viewings were arranged with suitable potential buyers and any issues with getting buyers was to do with the turbulent mortgage market at the time. There wasn't an instance where I was unable to contact somebody at the office. Progression was as smooth as can be for a flat and a stressful experience was made much less than the nightmare it could have been.
Hi Ben, many thanks for your fantastic review which has been passed to Ben and the team at Manningtree. Stella
5/5
Scott and Oliver have provided a great service selling our property, we’ve found them both very professional, friendly and helpful. They have also been brilliant with the help and advice they have provided with our onward purchase, really going above and beyond. Overall, we’ve received a fantastic service, especially when compared to other agents we’ve used in the past. I wholeheartedly recommend Fenn Wright Chelmsford.
Hello, thank you for your fantastic feedback which has been passed on to Scott and Oliver. Hope you are happy in your new home, thanks, Caroline
5/5
Lovely staff who are very helpful and give great advice. Personally dealt with Maire-Kate who is all of the above. Highly recommend
Hi Callum, many thanks for your review which has been passed to Maire-Kate and the rest of the team. Thank you, Stella
5/5
I have used both the Sales and Lettings teams at Fenn Wright Chelmsford, both of whom I have found professional and helpful. I would like to particularly thank Scott and Mel, who have gone above and beyond to help me with my property. Thank you both so much for all of your assistance over the past few years
Hi Chloe, many thanks for your fantastic review which has been passed to Scott, Mel and the team at Chelmsford. Thanks again, Stella
5/5
Steve was absolutely fantastic from start to finish, the communication was by far the best we have ever received from an estate agent, working hours out of his schedule and 100% played a big part in us completing. Thank you Steve your effort was much appreciated and was very grateful for all your hard work. Kirsty & David
Thank you Kirsty - pleased to hear all went smoothly!
5/5
I sold my house with FW and I couldn’t recommend them enough , the service is second to none . The whole team have been brilliant, would definitely recommend 100%
Hi Jane, many thanks for your fantastic review which has been passed to the team at Sudbury. Thank you, Stella
5/5
A very well managed transaction in letting my cottage, Mel was especially helpful and persevered through a seemingly intractable problem which resolved happily for all parties. Would recommend Fenn Wright as very good letting agents.
Hi Marie, many thanks for your fantastic review which has been passed to Mel and the property management team, Stella.
1/5
The lettings department is terrible. Would not recommend at all.
Hello, I am sorry to read your comments and we would welcome the opportunity to discuss this with you further. Please contact Michelle Reedie, Head of Lettings, on mmr@fennwright.co.uk Thank you
5/5
I would thoroughly recommend Charlotte Button and the team at Fenn Wright. Even though I did not go ahead with purchasing the property the experience in dealing with Charlotte and the team was first class all the way. Great communication, checking in regarding details. An absolute pleasure
5/5
We recently purchased a property through Fenns and the whole team were very helpful and accommodating coming back to our questions and viewing requests. The star of the show for us was Tracey who without doubt kept our chain together, without her we simply wouldn't have moved! Thank you again for all your hard work and legendary sales progression, we are eternally grateful for all of your help!
Hi Jon, thank you for your lovely feedback which has been passed on to Tracy and the team. Thanks Caroline
5/5
Fenn Wright have been absolutely excellent throughout my house purchase. Aidan was great at showing me around properties - he was knowledgeable and a good sounding board, all whilst not being pushy or trying to influence me in any way. Once my offer had been accepted, Tracy was the most amazing person ever to guide me through the process. She kept me updated on all developments with the chain and did so with a friendly and personable approach. Her calm and realistic manner made me feel at ease at all times and I cannot thank her enough for all the help she provided through what would otherwise have been an even more stressful time! I would definitely recommend this branch to anyone looking to buy or sell a property.
Hi Emma, many thanks for your fantastic review which has been passed to Aidan, Tracy and the team at Sudbury. Thank you, Stella
5/5
Dealt with Emma who is professional, knowledgeable and kept in touch with us on viewing day. Hope we manage to buy through them.
Hi Susan, thank you for the review which has been passed to Emma. We hope you manage to find your dream home! Stella
5/5
The Sales team worked tirelessley to ensure we had a smooth run to a very quick sale of my late mother's property. I wouldn't hesitate to recommend Fenn Wright's services.
Hi Sue, many thanks for your fantastic review which has been passed to all the team at Sudbury. Thank you, Stella
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Colchester has the most, with 504 reviews rated 4.5 out of 5, followed by Sudbury with 448.
The seven Fenn Wright offices, by town:
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