Trusted Agent profile

Fenn Wright estate agents in Colchester, Sudbury, Ipswich and 4 more

4.6

★★★★★ Excellent

1,365 reviews across 7 offices and 3 platforms

Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,365 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

839

Reviews on Google

All 7 offices

Yell logo

4.9 / 5

317

Reviews on Yell

All 7 offices

Trustpilot logo

209

Reviews on Trustpilot

Business-wide

Our offices

Fenn Wright's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 839 reviews on Google only. Show every review

5/5

Google

Michelle was especially helpful and professional with sorting out details. Well done team !

Oliver · 15 June 2019 · Fenn Wright Colchester

5/5

Google

Excellent service from a very professional and helpful team. We would highly recommend working with them and will certainly be doing so again in the future.

Bradley · 15 June 2019 · Fenn Wright Colchester

2/5

Google

They sold a bungalow for us and the service and experience was poor. Communication was very rare and chaotic and by the end i was dealing directly with the solicitors to avoid further delays.

Richard · 15 June 2019 · Fenn Wright Colchester

Agent replied · 13 June 2024

Hi Dicky, thank you for your comments, I would like to speak to you to discuss further if you could please contact Graham Buxton, Partner at Fenn Wright, on 01787 327000 or email gmb@fennwright.co.uk, thank you.

5/5

Google

Very professional and friendly business. They've been our agent for 3 years and who ever you speak to when you contact them, they all deal with any issues quick & efficiently.

David · 15 June 2019 · Fenn Wright Colchester

5/5

Google

We'verecently rented a place through Fenn Wright and found them to be very friendly and helpful throughout the process. Would recommend to others.

Dragos · 15 June 2019 · Fenn Wright Colchester

5/5

Google

Fantastic support from Kirsty and the team to help me buy my first house. I would recommend them again, thank you, Patrick.

P · 15 June 2019 · Fenn Wright Colchester

5/5

Google

Great service & new tenant found very quick. All members of the lettings team were so helpful. Thanks for doing such a good job.

Terry · 15 June 2019 · Fenn Wright Colchester

5/5

Google

This is the second time we have used Fenn Wright & Kirsty specifically. Both times we have been extremely impressed by both their professionalism and service. If we were staying in the area we would certainly use again.

David · 15 June 2019 · Fenn Wright Colchester

5/5

Google

Great company to deal with. I have dealt with several letting companies in the past and Fenn Wright by far have been the best I have experienced. Always helpful and easy to deal with.

Aaron · 15 June 2019 · Fenn Wright Colchester

1/5

Google

I have a long history of renting properties in London, five exactly, and never experienced such a bad customer service on the tenant side. They were very communicative when it came to us signing the contract of course, but afterwards they have been very unhelpful despite managing the property. We are renting a big family house, a really great house, expensive of course, with all the appliances. From day 1, the washing machine was not working. The landlady told us she has advised Fenn Wright about it before we moved in. They do nothing about it. They called a monday morning to say a technician would come at 10am that same morning. Of course we were both at work! Now they told us it will be at the end of the month. So we have a full month with NO washing machine in an expensive big house. They tell us to go to the laundrymat. They do nothing about it. Awful service The kids are all coming back and going on different camps. We can’t wash their clothes I am travelling to London a lot for work while opening boxes in my new house. The last thing i want to do is carrying the family laundry around to laundrymat like a student. We will be buying a house in Colchester in the near future and we will make sure not to use them, it has really put us off to be mistreated like that.

Elodie · 15 June 2019 · Fenn Wright Colchester

5/5

Google

My first experience with house letting, and I was very impressed with the process and felt that the customer service from beginning to end was outstanding. I was particularly impressed with Mel, who guided me and helped with every aspect of the move. Highly recommended.

Alan · 15 June 2019 · Fenn Wright Colchester

1/5

Google

If you are using Fenn Wright as a letting agent be very careful. They are LITERALLY the worst agent we have used. We left the house over a month ago and we have still not been told about the return of our deposit or the deductions. I received an email from them today saying that we had not had the property cleaned etc and that there was a cracked tile behind the toilet and that we had let the garden over grow. Also that we had made some holes in the bathroom wall (the landlord had done this. We hadn’t touched the wall). They also sent us a photo of a window that had gone rotten. When we moved in the landlord refused to tidy the garden we had to spend £400 to get it sorted out. We repainted inside the house. We even had a rotten door with a huge whole in that the landlord refused to repair and we had to fix to stop the wildlife coming in. Apparently we opened the door and had to deal with the consequences! When we left we got professional cleaners throughout the house, cleaned the carpet and had the oven cleaned professionally. Because there was a bit of dirt on the floor (when the removal people moved the fridge) they said that we had obviously not got in professional cleaners. The cleaners we used ensured that everything was clean before we left. Honestly they are a joke. This is the fith house we have rented and by far the worst agents. They also charge £30 per person admin when you need a reference from them. They also send someone around every three months who tell you to clean the cooker, move a box etc. I couldn’t read the reports as they made me feel like I was living with my parents. Honestly would have been cheaper to have done that.

Melanie · 15 June 2019 · Fenn Wright Colchester

1/5

Google

The commercial sales department of Fenn Wright in Colchester is incompetent and completely wasted both my time and money when trying to purchase a business unit through them. They failed to communicate to me that the seller had withdrawn the property from the market in November or December 2017 and still to this day have not had the courtesy to contact me and advise me the property is no longer for sale! I had to find out by speaking to the security guard on the business estate and getting a line of communication with the seller though him. I would advise anyone to avoid this agent, or at least this branch.

ZedLabz · 15 June 2019 · Fenn Wright Colchester

5/5

Google

Fenn Wright found a very nice first property for myself and my partner! Following checks the process was easy and went off without a hitch! No thrills Estate Agency however get the job done! Would recommend!

Michael · 15 June 2019 · Fenn Wright Colchester

5/5

Google

We bought a property through Fenn Wright signature. We cannot recommend Fenn Wright enough. They did a fantastic job and made the buying experience a much better one. We have bought and sold 4 properties over the last 7 years and Fenn Wright was head and shoulders above other agents. We are very grateful for their help in getting our forever family home .

Luke · 15 June 2019 · Fenn Wright Colchester

5/5

Google

Fenn Wright at Manningtree have provided an outstanding service both as a letting agent and selling agent when we eventually decided to sell the property. Excellent communication skills and experience which certainly made life a lot easier. I wouldn't hesitate to recommend their services.

Stephen · 13 June 2019 · Fenn Wright Lawford

Agent replied · 11 June 2024

Hi Stephen, thank you for your comments, glad to hear you were happy with the service and I will let the Manningtree team know. Thanks, Caroline

5/5

Google

Fenn Wright have recently sold my property and the service they have given has been first class from start to finish. The team at Manningtree are all efficient, professional and friendly and nothing is too much trouble. I would recommend them to anyone seeking to sell their property.

Keith · 29 August 2018 · Fenn Wright Manningtree

5/5

Google

Amy went above and beyond to make the move happen for us, the communication was fantastic throughout and couldn't of asked for a better estate agent to sell our home.

Tina · 23 June 2018 · Fenn Wright Witham

5/5

Google

The experience I received from Fenn Wright in witham was great from start to finish. I would especially like to thank Louise she went above and beyond to keep my sale on track and to make sure we hit our vital completion date. A great team who I cant thank enough for what they done for me and my family.

Philip · 23 June 2018 · Fenn Wright Witham

5/5

Google

Having used Fenn Wright in Witham a few years ago with the purchase of my property, I had no hesitation in contacting the team again for help with getting my property on the market. Everyone at the branch couldn’t have been more helpful and attentive. Nothing was too much trouble and I was always well informed on every matter. I do feel that Fenn Wright carry a level of integrity that shows in the way they conduct their work and deliver results for their customers, providing a very professional service from start to finish. I would thoroughly recommend this branch to anyone thinking of moving home. Thanks again for all your hard work!

Jimi · 23 June 2018 · Fenn Wright Witham

5/5

Google

Professional, friendly and everything went through with minimal fuss and very quickly.

Rees · 19 June 2018 · Fenn Wright Chelmsford

5/5

Google

Had fantastic support during my house purchase from David Carter at Fenn Wright. Would highly recommend Fenn Wright for their professionalism and service.

Linda · 19 June 2018 · Fenn Wright Chelmsford

5/5

Google

Excellent, professional service and a pleasure to do business with. We recently purchased a property represented by Fenn Wright and they were superb - kept us fully informed every step of the way. Thank you.

Justin · 19 June 2018 · Fenn Wright Chelmsford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Fenn Wright is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Fenn Wright

Which Fenn Wright office has the most reviews?

Colchester has the most, with 505 reviews rated 4.5 out of 5, followed by Sudbury with 449.

Where are the Fenn Wright offices?

The seven Fenn Wright offices, by town:

  • Chelmsford: 20, Duke Street, Chelmsford, CM1 1HL
  • Colchester: 146 High Street, Colchester, CO1 1PW
  • Ipswich: 1 Butter Market, Ipswich, IP1 1BA
  • Lawford: 2 Station Rd Manningtree, Lawford, CO11 1AA
  • Manningtree: 2 Station Road, Manningtree, CO11 1AA
  • Sudbury: 26 Market Hill, Sudbury, CO10 2EN
  • Witham: 64, Newland Street, Witham, CM8 1AH
Has Fenn Wright won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.

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