Trusted Agent profile
★★★★★
1,365 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,365 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
209
Reviews on Trustpilot
Business-wide
Fenn Wright's seven offices, most reviewed first. Each has its own page.
Showing 839 reviews on Google only. Show every review
5/5
GoogleFenn wright have been great from start to finish, Maire-Kate has been fantastic and very helpful. Would recommend 100%
Hi Joe, thank you for your fantastic review which has been passed on to Maire-Kate and the team. Thank you, Caroline
5/5
GoogleI've been dealing with Mary from Fenn Wright and she has been absolutely amazing. Really understood our circumstances and done everything possible to help. Thank you againPositiveProfessionalism
Hi Danielle, thank you for your fantastic feedback which has been passed on to the team. Thank you, Caroline
5/5
GoogleThe team is fantastic, they answered to our requests nicely and they helped us with the property/moving in very quickly. I have spoken with various people from the team and they all seem very nice people. Thank you for your help, we really appreciate it!PositiveQuality, Professionalism
Hi Maria, thank you for your great review which has been passed on to the team. Thank you, Caroline
2/5
Google{Edited from previous review} Fenn Wright Colchester have upped their game and have slightly improved with the communication on the lettings department side. Please carry on the better work and please remember that the property's you are letting are our homes!NegativeProfessionalism
Hi Nick, I am sorry to read your comments and we would welcome the opportunity to discuss this in detail if you would like to contact Michelle Reedie, Head of Lettings on mmr@fennwright.co.uk. Thank you
5/5
GoogleAs a first time home seller I really didn't know what to expect going into the process but the best decision I made in the process of moving homes was switching agents to sell through FennWright Colchester. Would highly recommend the residential sales team to anyone considering going on the market or struggling to find a buyer. They all made me feel valued as a customer after a very poor experience elsewhere. The team took proper ownership of my sale & we had a buyer sorted within 3 weeks after being on the market for months with another agent. We obtained the correct market price for the property and constructive advice was provided to help secure a sale. The suitability and quality of viewings noticeably improved. Despite the busy period during the stamp duty holiday I never felt that anyone in the team was in a rush to get off the phone or didn't have time for my queries or concerns. Even the small things for example emails to confirm booked viewing appointments and who was showing the prospective buyers round were appreciated and from experience, not all agents offer / can be bothered with this! Prospective buyers were shown around by experienced estate agents that had good local knowledge for almost all appointments & they turned up early. Thanks to Paul & Kris for offering some really good advice, support and reassurance at the start. Martina was a pleasure to work with booking viewings. Calm patient and didn't mess me about changing times and trying to put viewings too close together so that the sales agents would inevitably not be able to arrive early enough for viewings. This all made this a positive experience which was a very welcome change as this was an area my previous "estate agents" really fell short. Kirsty handled the after sale process fantastically & did a great job keeping me informed with regular updates and pushing things along, really helping to make those last few weeks before completion as stress free as possible. Strongly recommend FennWright Colchester for anyone looking to buy or sell property in the area.
5/5
GoogleI've had such a horrible time with other agents when looking for a property due to an unexpected CCJ, other agents have point blank refused to let me see properties because of it. Fenn Wright didn't make me feel any different to any other applicant. When I told them of the issue, they simply told me not to worry and they will help me find a property. Nathaniel and Roseann have pushed this one through for us and we grab the keys on Monday. Great service from these guys.
Hi James, thank you for your great feedback which has been passed on to Nathaniel, Roseann and the team. Thank you, Caroline
1/5
GoogleRating only, no written review.
Hi Christopher, sorry to see your rating, I would be happy to discuss this matter with you further if you would like to get in touch - Chris Jessup, Partner, cj@fennwright.co.uk
3/5
GoogleRating only, no written review.
Hi Jack, I would be happy to discuss this with you further if you would like to get in touch, thank you - Caroline Wilman - csw@fennwright.co.uk
1/5
GoogleTerrible
2/5
GoogleNot great viewing
Hi Karen, sorry to read your comments, I would be happy to discuss this matter with you further if you would like to get in touch - Chris Jessup, Partner, cj@fennwright.co.uk
5/5
GoogleExtremely helpful and supportive throughout our move process as we were new to the area this really helped and was a great reassurance. Thankyou
Hi Amanda, thank you for your great review which has been passed on to the team. Kind Regards, Caroline
5/5
GoogleFirst class service from Callum Jacobs and team especially given all the stresses and strains of Covid-19.
Hi Adrian, thank you for your great review which has been passed on to Callum and the team. Thank you, Caroline
5/5
GoogleExtremely helpful, professional and responsive. Good communication and help was always to hand. Express thankyou to Steve and Shannon for going the extra mile. Highly recommend. Jo Nixon
Hi Jo, thank you for your great feedback which has been passed to Steve, Shannon and the team. Thank you, Caroline
5/5
GoogleWe purchased through Fenn Wright and originally dealt with Jason Sewell. He was so helpful and professional. Our purchase drag on a long time thanks to useless solicitors and Jason always rang to chase up and keep us informed as to what was going on. He even dropped off post for us. Shannon also should be mentioned. If I ever think about moving again, I would definitely use Fenn Wright.
Hi Lynne, thank you for your fantastic feedback which has been passed on to the team. Thank you, Caroline
4/5
GoogleRating only, no written review.
Thank you Jeffrey
5/5
GoogleFantastic service, sold our house, regular updstes and s low fee! Highly recomended!
Hi Andrew, thank you for the great feedback which has been passed on to the team. Thank you, Caroline
5/5
GoogleI reached out to Fenn Wright as I had never sold a property before Callum came to my property and explained every detail of the process from start all the way until completion, he was extremely polite and professional - he filled me with confidence that the house was in good hands. Once the house went on the market Fenn Wright called me whenever someone wanted to view and arranged viewings with no fuss or hassle. The gentleman (I forget his name) always came well ahead of viewings so that he could prepare, the viewings happened during COVID-19, he ensured that he always wore a facemask and gloves, whilst minimising contact with anything within the house - he also ensured that people viewing the property also abided by these rules. Within a matter of weeks we had accepted an offer on our property - this was excellent and clearly demonstrated the professionalism and demand from their large client base. Throughout the "solicitor" process of the house sale, Shannon, was unbelievably helpful in resolving any issues that we had and did everything in her power to ensure that the house when from being sold to complete - My family and I are in our new property with little to no fuss! Overall the experience with Fenn Wright was 10 stars, I can only give 5 but if I could give 10 I would! For anyone who's looking to sell their house or are looking to buy a property I would highly recommend Fenn Wright for their professionalism, kindness, willingness, punctuality and more positive traits!
Hi Ryan, thank you for your fantastic feedback which has been passed on to Callum, Shannon and the team. We hope you will be very happy in your new home. Thank you, Caroline
5/5
GoogleI have just exchanged on a property through Fenn Wright and their service has been amazing! We’re first time buyers and had so many questions which Shannon Lay always responded so quickly and was extremely helpful answering all my questions and making me feel at ease at what is such a stressful time. I would highly recommend Shannon and would 100% use Fenn Wright again.☺️
Hi Lucy, thank you for your fantastic feedback which will be passed on to Shannon and the team - hope you are very happy in your new home! Thanks, Caroline
5/5
GoogleAlways very responsive
Hi Keith, great to hear, thank you for your review. Caroline
5/5
GoogleGreat service from Karl and Tony. Always did their best to keep us well informed.
Hi Nick, thank you for your great review, thanks, Caroline
5/5
GoogleWe rented a house through Fenn Wright's Manningtree office while we were looking for a house to buy. Paul Degvillle and the rest of the team couldn't have been more helpful. Full marks!
Hi Jonathan, thank you for your great review which has been passed on to Paul and the team! Thank you, Caroline
1/5
GooglePhones them on three separate occasions to talk about building options with Roger Hayward. Never bothers to call back. Obviously earns to much money as he doesn't have the courtesy to return my calls
Hello, I am sorry to read your comments and would welcome the opportunity to discuss this in detail if you would like to contact Alan Williams, Managing Partner, acw@fennwright.co.uk. Thank you
5/5
GoogleThank you to Tony and the team who have been professional throughout our sale. From valuation when Tony arrived with a market pack to the ups and downs of Brexit and Covid-19. The team carried out all viewings and relayed questions or offers promptly. Once a sale was agreed Tony and Karl kept in contact to ensure communication back to our buyer and assisted with advice for our tricky purchase. Without their help we would not have made it to exchange day! Many thanks, Annabel and Martin
Hi Martin, thank you for your fantastic feedback and glad all went well, thank you, Caroline
5/5
GooglePaul Degville is / the Team at Fennwright’s Manningtree branch are fantastic . Paul is very responsive, very knowledgeable and happy to help - always going above expectations. He is a credit to the profession and I feel lucky to have him as our property agent.
Hi Saffron, thank you for your fantastic feedback which has been passed on to Paul and the team. Thank you, Caroline
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Fenn Wright is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Colchester has the most, with 505 reviews rated 4.5 out of 5, followed by Sudbury with 449.
The seven Fenn Wright offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
