Trusted Agent profile
★★★★★
1,365 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,365 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
209
Reviews on Trustpilot
Business-wide
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Fenn Wright's seven offices, most reviewed first. Each has its own page.
Fenn Wright is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 839 reviews on Google only. Show every review
1/5
GoogleNot to be trusted - After a week they only carried out 3 viewings and produced one offer. Property was completely renovated and should have been inundated with offers. Later found out they were turning leads away not even offering them opportunities to view.
I am sorry to read your comments, if you would like to discuss this further, please contact Caroline Wilman - csw@fennwright.co.uk Thank you
5/5
GoogleHad a very positive experience. Received good, clear advice and support throughout the process. Really like the support that was on offer through the post-offer period from both the dedicated post sales team and the office itself. Thank you.
Hi Gill, many thanks for your review which has been passed to all the team at Chelmsford. Thanks again, Stella.
5/5
GoogleMoving is stressful, but it has been so much less stressful with the team at Fenn Wright. In particular Jack and Cameron (Chelmsford) who made the sale and Hannah P our sale progressor (Stanway) who has got me through all the queries from the buyers/solicitor's. Hannah has always been the kind patient person at the end of the phone/email and I cant thank her enough!
Hi S, many thanks for your fantastic feedback which has been passed to Jack, Cameron and the team at Chelmsford. We are very pleased to hear Hannah was so helpful and have passed on your thanks. Thank you, Stella
5/5
GoogleJust purchased an apartment in Chelmsford through these guys. The transaction was handled very professionally from first viewing through to completion with great communication across the many parties involved. Both Scott and Cameron were always on hand to help the process along and nothing was too much trouble.
Hi Shawn, many thanks for your fantastic feedback which has been passed to Scott, Cameron and the team at Chelmsford. Thank you, Stella
5/5
GoogleScott and the rest of the team were excellent. Worked hard, took time to provide support, the sale wasn't easy, we had a couple of sales fall through, but Fenn Wright stuck at it. Definitely recommended, especially if your property is unusual.
Hi Brian, many thanks for your fantastic review which has been passed to Scott and the team at Chelmsford. We are so pleased to hear such positive feedback. Thank you, Stella
5/5
GoogleWe decided to use Fenn Wright for the sale of our house. Jack and the team did a fantastic job, spot on valuation and excellent communication throughout. Also a special mention to Hannah in the sales progression team. Thank you all great job.
Hi Nick, many thanks for your fantastic review which has been passed to Jack and the rest of the team at Chelmsford. Thank you, Stella
4/5
GoogleSaw what I wanted
5/5
GoogleFriendly estate agents very punctual
Thank you for your review, Stella.
5/5
GoogleTop service Paul helped me all the way through the lettings process
Hi Keith, thank you for your review which has been passed to Paul at Manningtree. Thanks again, Stella.
5/5
GoogleExcellent service from Fenn Wright in Manningtree, Paul Degville extremely helpful yet again with our purchase from this office. Highly recommend.
Hi Simon, thank you for your great review which has been passed to Paul and the Manningtree team. Thank you, Stella.
5/5
GooglePaul at the Manningtree branch is an absolute credit to Fenn Wright. Always helpful, patient and happy to help. I can not recommend Paul and the team at Manningtree highflying enough.
Hi Michelle, many thanks for your great review which has been passed to Paul and the team at Manningtree. Thank you, Stella.
5/5
GoogleWe’ve always been delighted with Fenn Wrights service both as tenants 14 years ago and now as landlords. They do a great job of managing our property.
Hi Andy, thank you for your fantastic review which has been passed to our property management team. Thank you, Stella.
5/5
GoogleFenn Wright ,handled our rental move extremely well I have no complaints. Thankfully they were there to answer any of our questions. Unfortunately the other agents were anything but helpful so we would not hesitate to use and recommend them to my friends.
Hi Jo, thank you for your kind review which has been passed to our management team. Thank you, Stella
5/5
GoogleExcellent. Experienced and it shows. The team led by Tony know the market well and pricing within the local areas and importantly the team pitch prices at the right estimate in our view. Great communicators. Great at bringing in potential buyers and then following up with them and us as sellers. So much better than the local agent frankly who seem to consistently pitch the prices too high. You also mention key pieces in your details which are critical e.g. pubs, restaurants, schools, train stations etc. Total respect to you Tony and thank you for making this whole sale stress free and win-win for all concerned. I would thoroughly recommend you as agents to family and friends.
Hi Jonathan, thank you so much for your fantastic review which has been passed to Tony and the team at Manningtree. Thank you, Stella
5/5
GoogleThe Manningtree were amazing. We don't leave in the area so Fenn Wright did everything. They listened to what we needed and gave us time to think carefully and discuss each step with the family. I would recommend FW.
Hi Catherine, many thanks for your fantastic review which has been passed to the team at Manningtree. Thank you, Stella
5/5
GoogleI had a really good experience recently selling my flat through Fenn Wrights at Manningtree. Ryan initially viewed the property and gave me confidence as he really knew the flats well and therefore gave me a realistic price. there was good communication throughout from Carla and others at the Mannigtree branch and they even helped me reassuring me and putting me in touch with a mortgage advisor when my mortgage with Santander fell through. Thankyou
Hi Deborah, many thanks for your fantastic review which has been passed to Ryan and the rest of the Manningtree team. Thank you, Stella
4/5
GoogleVery helpful. They understand that sellers need advice BEFORE they sell, in preparation to make an informed decision. I have experience of the Manningtree office. Tony came out to my property and was pleasant, professional, efficient and not pushy. I've been in touch with him since his visit, for further advice. He's been nothing but helpful and I'd return to him if I decided to hit the button on a move.
Hi Tony, many thanks for your feedback and great comments which have been passed to Tony. Thank you, Stella
1/5
GoogleHi went to see a house on Wednesday and after the viewing I called immediately saying that I wanted to rent the house. By that time no one else was interested and and agent took my details and told me that I will have news that same day. It never happened. I send an email on Thursday morning that until today has not been answered and I told The agent on Wednesday I needed to know before Friday if I was going to rent the house or not. I called yesterday because the house appears as rented and no one answered the phone. According to what they told me the day of the viewing no one else had called to rent the house and I was the first so I assumed that “first called, first served” but it didn’t. Leila never got in touch with me and they couldn’t be bother to answer the phone. I had really good references of this letting agency but not anymoreNegativeResponsiveness, Professionalism
Hi Stephanie, I am sorry to read your comments and we would appreciate the opportunity to discuss this matter further. Please contact Michelle Reedie, Head of Lettings, mmr@fennwright.co.uk Thank you
3/5
GoogleRating only, no written review.
Thank you for your review. We would be interested to hear your reasons for a 3 star. Please email smm@fennwright.co.uk. Thank you, Stella
3/5
GoogleHelpful and professional.
Thank you Sue
5/5
GoogleAlthough Fenn Wright were acting for our vendors, they always kept us updated & informed, a special thank you to Luke Harding for all his extra help.PositiveProfessionalism
Thank you for your review Dave, which has been passed to Luke and the team. We are hope you are very happy in your new home, Stella
5/5
GoogleI have found Fenn Wright amazing, very professional, very helpful in every way, I mainly dealt with Matt, on a couple of occasions Luke, both were so helpful, always returning my calls and sorting out any problems, just the sort of service you want, would throughly recommend them and would certainly deal with them again, if I needed to! Julie KateleyPositiveProfessionalism
Hi Julie, many thanks for your fantastic review which has been passed to the team. Thank you, Stella
5/5
GoogleI found this branch to be extremely professional and helpful. Luke Harding was always on hand to answer any of my questions and was always very informative. Exactly what you need when dealing with the stresses of buying your 1st home. Couldn't recommend them enoughPositiveProfessionalism
Hi Hannah, thank you for your fantastic feedback which has been passed to Luke and the team. We hope you are very happy in your new home, thanks again, Stella
5/5
GoogleAbsolutely brilliant service from start to finish. David was fantastic when first instructed and worked hard to get the right sale price for us. Special mention to Amy who has kept us updated every step of the way and for her hard work in keeping the sale progressing. Excellent service, thank you.PositiveResponsiveness, Professionalism
Hello, thank you for your excellent review which has been passed on to David, Amy and the team. Thank you, Caroline
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 505 reviews rated 4.5 out of 5, followed by Sudbury with 449.
The seven Fenn Wright offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
