Trusted Agent profile
★★★★★
1,365 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,365 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
209
Reviews on Trustpilot
Business-wide
Fenn Wright's seven offices, most reviewed first. Each has its own page.
Showing 839 reviews on Google only. Show every review
5/5
GoogleThank you so much to Fenn Wright, especially Chris Jessup, for all the help with the sale of my mother's house. Chris was so easy to deal with, and I had great confidence in him, knowing he had long admired my mum's house, and he knew the area well. The sale was seamless and we got a good price. I would highly recommend Fenn Wright.
Hi Caz, many thanks for your fantastic review which has been passed to Chris and the team at Ipswich. Thank you, Stella
5/5
GoogleIncredibly helpful from the whole team. Made the process so easy for us and helped us find the right place. Shout out to MK who took our slightly unusual circumstances in her stride!
Hi Sam, many thanks for your review which has been passed to MK and the Ipswich team. Thank you, Stella
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Amy.C and Alfie.M
Thank you for your review.
5/5
GoogleAbsolutely excellent. Got everything done on a tight timeline
Hi Jack, thank you for your feedback, Stella.
5/5
Google5 Star service, friendly professional always happy to help, nothing was to much. Thank you Shannon and all your team. Fenn Wright in my opinion are the best.
Hi Alan, many thanks for your fantastic review which has been passed to Shannon and the team at Ipswich. Thank you, Stella
5/5
GoogleEvery staff member we have spoken with right from viewing to applying for a tenancy, have been very friendly. Special thanks to Karl for going the extra mile to try to find answers to property queries we’ve had.
Hi Laura, many thanks for your fantastic feedback which has been passed to Karl and the lettings team. Thank you, Stella
5/5
GoogleWe have been renting with fenn wright for 4 years next month and have not had the best experience, getting job in the house done and chase the landlord, but last thursday 2nd march 2023 our boiler was serviced and was condemned unsafe, we was not looking forward to getting this sorted , but Mel Rowlands in ipswich branch contacted my husband and with in hours of finding out about the boiler and had started getting quotes the landlord wanted to send his own person in to sort but Mel chased this the whole time since Thursday and has been on it the whole time , we feel that Mel Rowlands is the best person we have had contact with at fenn wright and we have had contact with alot of the people Working there , but mel has been the most helpful person so far and even tho we still have to wait a whole week till we get a new boiler , if they was not for Mel Rowlands we could of been waitting longer , we would like to thank you for this and hopefully with you now knowing the situation with the house maybe we will get all our repairs done that we have been waitting for the landlord to do for the last 3 years and a half.
Hi Cheryl, thank you for your feedback which has been passed to Mel. We are pleased to hear Mel was able to help. Thank you, Stella
5/5
GoogleJust completed on a property sold through Fenn Wright. Excellent service start to finish, with a special mention for Anne who kept an eye on the entire chain, nothing ever too much trouble.
Hi, many thanks for your fantastic review which has been passed to the team at Ipswich. Thank you, Stella
5/5
GoogleThank you to Callum Jacobs & Shannon Lay for their hard work in getting both our sale and purchase over the line. Both very diligent and professional in what they do.
Hi Tommy, many thanks for your fantastic feedback which has been passed Callum and Shannon. Thank you, Stella
5/5
GoogleFW sold my property and despite it not being an easy sale, I was very impressed with their perseverance and that they regularly communicated with me to keep me updated of progress. I would highly recommend them and would use their services again.
Hi Jim, many thanks for your fantastic review which has been passed to the team at Ipswich. Thank you, Stella.
5/5
GoogleI’ve recently exchanged contracts on my first house and I don’t think I would’ve been so calm and reassured had it not been for the wonderful Anne. She always made sure she checked in with me and provided me with updates. I am very thankful for Anne’s wonderful support and service throughout the process!
Hi Laura, many thanks for your fantastic review which has been passed to Anne and the team at Ipswich. Thank you, Stella
5/5
GoogleFriendly, helpful and patient service from Chris and the team as we sold our property from a distance away. They went the extra mile to make sure the sale went through. I would definitely use them again.
Hi Fiona, thank you for leaving such a great review which has been passed to Chris and the team at Ipswich. Thanks again, Stella
5/5
GoogleShannon at Fenn Wright was superb. We had a difficult chain and she went above and beyond chasing our part of it as well as others to get things moving. If only the other agents in our chain were as efficient! Would highly recommend
Hi Luke, many thanks for your fantastic review which has been passed to Shannon and the team at Ipswich. Thanks again, Stella.
5/5
GoogleFantastic service, we had total confidence with Fenn Wright who sold our house. Kept us well informed throughout the process. Couldn't recommend more highly.
Morning Anne, many thanks for your fantastic feedback which has been passed to the team at Ipswich. Thank you, Stella
5/5
GoogleRecently sold our house through Fenn Wright and we've been really happy with the service - there was no pressure or hard sell when we initially enquired with them, and the ongoing updates and communication through to completion was excellent. Particular thanks to Callum and Shannon for their help.
Hi Paul, many thanks for your fantastic feedback which has been passed to Callum, Shannon and the team at Ipswich. Thank you, Stella
5/5
GoogleExcellent client service from Shannon Lay who actively chased things along for us until exchange of contracts and made sure to keep us updated at every stage. Good advice on value and also negotiation skills when it came to offer stage. Shannon is obviously well connected with local solicitors as she was able to get information out of the chain at every stage and was often better informed than my solicitor. I have no hesitation in recommending Shannon and the team at Fenn Wright.
Hi Amanda, many thanks for your fantastic review which has been passed to Shannon and the team at Ipswich. Thank you, Stella.
5/5
GoogleI couldn’t recommend Tony and the team enough. Knowledgeable and professional at all stages.
Hi Karina, many thanks for your review which has been passed to Tony and the team at Manningtree. Thank you, Stella
5/5
GoogleGreat team led by Tony , always available to help .Friendly and Professional service. Top notch ,thanks
Hi Terry, many thanks for your review which has been passed to Tony and the team at Manningtree. Thank you, Stella
5/5
GoogleI required a valuation for probate and Fenn Wright we only to happy to help. Ben Walsham dealt with the valuation and was superb throughout. Polite, professional and happy to give advice on improving the saleability of the property for when the time comes. Overall, very impressive customer service. Thanks Ben.
Hi Andy, many thanks for your fantastic feedback which has been passed to Ben. Thank you, Stella
5/5
GoogleVery helpful and polite. Excellent service.
Hi Geraldine, many thanks for your great review which has been passed to the Sudbury team. Thank you, Stella.
5/5
GoogleGreat experience with Mel Rowlands in lettings, she always delivers a personal touch with care and attention that’s quite rare. She remembered what’s going on with the property and any enquiries ongoing, she’s on top of things her end and a genuine pleasure to deal with on tenant issues
Hi Liv, many thanks for your lovely feedback which has been passed to Mel and our lettings team. Thank you, Stella
4/5
GoogleWe initially thought that the fees were quite high but the team certainly earned it especially Luke Harding who did an awful lot of hard chasing for weeks. Also thanks to Matt and the rest of the team. They always came back with updates, which were challenging at times. In doing so they did help to relieve some of the tension with the move.PositiveResponsiveness, Quality, Professionalism
Hi Hazel, thank you for your kind review which has been passed to Luke and the team. Thank you, Stella
5/5
GooglePleasant experience all around. Helpful and friendly staff. Writing this review as am happy with the reassurance and assistance I’ve had with finding the right property for me, thanks to Luke Cheah at Fenn Wright Witham.PositiveProfessionalism
Hi Cameron, thank you for your great review which has been passed to Luke and the team at Witham. Thanks again, Stella
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Fenn Wright is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Colchester has the most, with 505 reviews rated 4.5 out of 5, followed by Sudbury with 449.
The seven Fenn Wright offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
