Trusted Agent profile
★★★★★
1,365 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,365 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
209
Reviews on Trustpilot
Business-wide
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Fenn Wright's seven offices, most reviewed first. Each has its own page.
Showing 839 reviews on Google only. Show every review
5/5
GoogleAwesome experience purchasing our new home through Fenn Wright - Sudbury Office. Tracy was fantastic and extremely professional at all times. Claudia was also super helpful when we made our original offer. I would highly recommend this office and am extremely happy with the service received. Thank you!
Hi Pip, many thanks for your amazing review which has been passed to all the team at Sudbury. Thanks again, Stella
5/5
GoogleFenn Wright were excellent throughout the moving process, easy to contact and nothing was too much trouble. They kept us informed throughout and ensured the sale ran smoothly. Very friendly and professional team, Claudia and Tracy stood out to us, having such a caring and compassionate attitude towards all matters. Would highly recommend!
Hi Naureece, many thanks for your fantastic review which has been passed to Claudia, Tracy and the team at Sudbury. Thank you, Stella
5/5
GoogleFenn wright Sudbury have provided excellent services in the sale of my mums home. Tracy and Jenny from Fenn Wright were incredibly professional and kept us in the loop every step of the way. Moving home was made a lot less stressful by there brilliant service and I highly recommend them. Thank you again Tracy as time and time again you went above and beyond to get the sale of mums house through swiftly and as stress free as possible. Thanks
Hi Jenny, many thanks for your fantastic review which has been passed to Tracy, Jenny and the rest of the team at Sudbury. Thank you, Stella
5/5
GoogleWe have just had a valuation from Fenn Wright, Sudbury. Mr Neil Sell, was very professional, he clearly had complete knowledge of our area & the current market situation. He was also very knowledgeable on where all the schools/doctors are etc in relation to our property. Mr Sell was extremely through, he didn’t rush anything, he fully explained how Fenn Wright services work & how our sale would be dealt with from start to finish. We were both very impressed, a very polite chap, who clearly has a great all round knowledge. We will definitely be using Fenn Wright when we decide to move forwards.
Hi Elaine, many thanks for your fantastic feedback which has been passed to Neil. We look forward to helping you with your move when the time is right. Thanks again, Stella
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you Paula!
1/5
GoogleAppalling lack of communication from the lettings team. We were unable to move into a property due to my Ill Health of which we made them aware. We are still being asked to sign inventory documents which have no relevance to us, the left and the right hand clearly don’t communicate
Hi Steve, sorry to read your comments, we would like the opportunity to discuss this matter with you further. Please can you email Michelle Reedie, Head of Lettings, mmr@fennwright.co.uk. Thank you.
5/5
GoogleGreat experience with Mel Rowlands in lettings, she always delivers a personal touch with care and attention that’s quite rare. She remembered what’s going on with the property and any enquiries ongoing, she’s on top of things her end and a genuine pleasure to deal with on tenant issues
Hi Liv, many thanks for your lovely feedback which has been passed to Mel and our lettings team. Thank you, Stella
5/5
GoogleThe service Regan provided was fantastic; we had a leak in our property and when the contractor couldn’t get out quick enough Regan contacted multiple companies until one could which resulted in a speedy resolution. Thank you for all your help!
Hi Shannon, thanks for your great review which has been passed on to Regan and the team. Thank you, Caroline
5/5
GoogleBig thank you to Laura Smith for making the whole process so smooth with our house purchase. Always very helpful and professional and kept me fully updated all the time. Would recommend this branch. Thank you again Laura and the team.
Hi Kathleen, thank you for your great review which has been passed to Laura and the team. Thanks again, Stella
1/5
GoogleMy partner & I rented a property through Fenn Wright for 1 year and all I can say is never again! In the winter the property had serious damp and mould issues in which we contacted Fenn Wright to try and sort out. We had to chase them 8 times to finally get any sort of response. It seems if you have any issues they try at all costs to IGNORE YOU! We are so glad we no longer rent through Fenn Wright
Hi Elin, sorry to read your comments. We would welcome the opportunity to discuss the matter further, if you would like to email me at smm@fennwright.co.uk. Thank you, Stella
5/5
GoogleReally pleased I moved to Fenn Wright from my previous estate agent. Everyone I spoke to across the whole process (and this was a tricky sale) was brilliant. From now on, i'll be trusting Fenn Wright with all future selling and renting needs and wouldn't hesistate in recommending them. The customer service was great and extremely proactive which is exactly what I needed.
Hi Sarah, many thanks for your fantastic review which has been passed to the team at Colchester. Thank you, Stella
5/5
GoogleWhether I’m dealing with Marie-Kate, Matthew or Nathaniel the service from Fenn-Wright Lettings has been absolutely first class. I began my journey with them, anticipating some help in finding a new tenant for a flat I own. It has ended up with me asking them to manage it going forward. This is because the care, support, patience and kindness they have shown has been of the highest order. Many thanks guys
Hi Rob, many thanks for your fantastic review which has been passed to our lettings team. Thank you, Stella
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional, speedy response..would recommend
Hi Mark, thank you for leaving a review which has been passed to the team at Ipswich. Thanks again, Stella
5/5
GoogleVery friendly people and Excellent customer service
Hi Najib, thank you for your review which has been passed to the team at Ipswich. Stella
5/5
GoogleA+++
3/5
GoogleOk
5/5
GoogleVery helpful and friendly staff, always keep you in the loop and answer any questions you have about your property transaction.
Hi Nick, many thanks for your review which has been passed to the team at Ipswich. Thank you, Stella
1/5
GoogleI've been working around the world for quite a while now and I have never seen such as COMMERCIAL AGENT of this agency. If you call won't answer or refuses several calls Pop in 3 times, he/she is not in... The front desk person got my info twice and I didn't receive any call. What a service guys...
Good morning, I am sorry to hear you have not heard from our commercial team yet. Please be assured someone will be in touch in due course. In the meantime if you would like to forward me your contact details, a phone number and email address, I will check our commercial department have them. Kind regards, Stella (smm@fennwright.co.uk).
5/5
GoogleA wonderful reassuring experience. Communication was excellent, especially from Sinead Roche who kept in contact, replied to emails and followed up phone calls accordingly. Sinead went over and above her role in my opinion, being authentic and extremely understanding of my circumstances. I would highly recommend Fennwright purely on their professionalism, empathy and communication.
Hi Jennie, thank you for your amazing review which has been passed to Sinead and the management team. Thanks again, Stella.
5/5
GoogleThankyou for the swift sale of my mother-in-law's property. Josh Lee was professional, down to earth and great to work with from day one through to the final sale completion. The terrific support from Shannon and the rest of the team needs to be mentioned as well.
Hi Julian, many thanks for your fantastic feedback which has been passed to Josh and the rest of the team at Ipswich. Thank you, Stella
5/5
GooglePurchasing with Fenn Wright was a fantastic experience. Our agent Shannon from the ipswich office was always available and went above and beyond to help get our purchase completed and answer any queries we had. Would definitely recommend to anyone.
Hi Luke, many thanks for your fantastic review which has been passed to Shannon and the team at Ipswich. Thank you, Stella
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 505 reviews rated 4.5 out of 5, followed by Sudbury with 448.
The seven Fenn Wright offices, by town:
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