5/5
GoogleReally friendly and helpful.
Trusted Agent profile · Wales
Verified
FBM reviews in Pembroke and Milford Haven
★★★★★
585 reviews across 2 offices and 4 platforms
FBM has two offices, in Pembroke and Milford Haven (Wales). Together they have 585 reviews on four platforms, rated 4.8 out of 5 overall.
392
Reviews on Google
All 2 offices
36
Reviews on Facebook
All 2 offices
3
Reviews on Yell
All 2 offices
154
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers34 reviews
I would highly recommend Kayley from FBM Milford Haven her understanding and thoughtfulness of why I am selling my property has been above and beyond and her ...Read all 34 from sellers
Buyers118 reviews
We viewed a new build property this afternoon with Shannon from FBM Milford Haven, as a couple who are keen to move to the area. Throughout the process so far ...Read all 118 from buyers
Landlords1 review
Anwen is a fantastic agent and communicates well. She always shows initiative and works in the interest of the seller as well as catering for potential buyers ...Read the review from landlords
Tenants1 review
Rebecca was super helpful and friendly. She answered all our questions and booked us in for more viewings ! Thank youRead the review from tenants
Our offices
FBM's two offices, most reviewed first. Each has its own page.
Latest reviews from every FBM office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful and knowledgeable.
5/5
GoogleA great experience today with Charlotte. Really helpful and friendly, thank you. Louise Jones
5/5
GoogleCharlotte was very informative about the property we viewed, she was also very helpful in answering the questions we asked, if she didn't know anything she found it out for us and very quickly got back to us with the answer, we were impressed by her professionalism, definitely would recommend FBM!
1/5
GoogleFBM are categorically the worst estate agent I have had the displeasure of working with. From initial engagement, they overcomplicated what should have been a straightforward buying process and despite having undertaken proof of fund checks with our solicitor (who coincidently are regulated by the SRA) we were forced to utilise lifetime legal - at our cost!. When this was queried it was advised that this would provide protection in the event the property would fall through. After originally having our offer accepted, weeks elapsed with abysmal communication. Despite assurances everything was progressing as it should be, we then had the unfortunate news that the other side had pulled out of the deal (bad but an unfortunate consequence of current regulations). We initially tried to resurrect the deal but it was proving difficult so we pulled out. FBM then contacted us to advise the other side would again accept our offer. At this stage weeks and weeks had elapsed and we were given assurances that the sale would go ahead. FBM managed the communications with the other side but it soon became apparent we were being misled and the deal we had presented was not acceptable to the other side. The communication was abysmal and at times we were given conflicting updates by FBM and the other sides solicitor on the same day!! Our solicitor commented that it was one of the the worst experiences she has had with an estate agent and we certainly share that view. Even worse, when we then tried to recover the costs of the sale falling through (the reason we went through the initial unnecessary hardship of using their third party lifetime legal (which they no doubt get a kick back from!) we were told our membership had expired and we were unable to recover. In all my years of experience buying and negotiating 100s of property deals, FBM are categorically the worst estate agent I have worked with. My disappointment at losing the sale is miniscule in comparison at my displeasure of having to deal with FBM, their abysmal communication and incompetence in progressing what should have been a straightforward case. If the offer was not acceptable, they should have advised this from the start which would have saved us months of cost and time - instead we were strung along and felt like they served as a barrier to doing the deal rather than actually assisting to progress the sale. Definitely an estate agent to avoid.
5/5
GoogleCharlotte, Anwen, Donna, could not be more helpful, we are sure we have the best team to sell our property.
5/5
GoogleExcellent service
5/5
GoogleThe estate agent, Charlotte Clark, was knowledgeable about the property, its history and the area.
5/5
GoogleJane was very helpful throughout the whole letting process, made everything very easy and a simple process
4.9/5
View AgentsGrace is great
Very professional, knowledgeable and friendly. Really appreciate her help.
4.9/5
View AgentsFBM Milford Haven
Polite professional and knowledgeable of local area.
5/5
View AgentsLeanne
Very knowledgeable polite and friendly nothing too much trouble.
5/5
View AgentsViewing
Professional, helpful,friendly agent.
4.3/5
View AgentsHouse viewing
Grace took time to show us the various facilities and appliciancee
5/5
View AgentsGrace
Grace was very polite, very knowledgeable and had obviously done a lot of homework about this property. She was very friendly and helpful. I would happily recommend the company
5/5
FacebookHaving sold two properties with FBM I found the whole process excellent. From valuation, marketing to completion they help you the process from start to finish. As an investor their experience and local knowledge is invaluable. Wouldn’t hesitate to recommend them.
5/5
FacebookI would never sell with anyone else, the attention to detail shown by Kaley and the girls is second to none. once a buyer was found they were proactive in getting the sale through and all members of staff had knowledge of the case. Highly recommended.
Agent replied · 15 February 2025
Thank you so much rob, you were both an absolute pleasure to sell for as always ☺️
5/5
View AgentsViewing Ashleigh gardens
Really positive viewing Harry was knowledgeable and helpful in answering the questions we asked, would recommend your agency!
5/5
View AgentsSecond viewing after putting offer in 12:15 8/2/25
Shown around again by a really kind and helpful agent. She gave us plenty of time to take it all in as it was the first time that my son had come all to view also. He was feeling nervous about the move and location . Her kindness and patience was therefore very much appreciated
5/5
GoogleHarry showed us around over the weekend and helped us out by answering any questions we had. Professional and friendly . Thank you
5/5
GoogleDonna was very friendly and knowledgeable about the property and answered any questions we asked. A very good experience
5/5
View AgentsProfessional
Very professional and helpful
3.4/5
View AgentsViewing
Viewing on time, honest and knowledgeable. Answered most questioned I had. Left one star because they are n/a
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about FBM
Which FBM office has the most reviews?
Pembroke has the most, with 344 reviews rated 4.7 out of 5, followed by Milford Haven with 241.
Where are the FBM offices?
The two FBM offices, by town:
- Milford Haven: 91 Charles Street, Milford Haven, Wales, SA73 2HL
- Pembroke: 45-47 Main Street, Pembroke, Wales, SA71 4JS
What do sellers say about FBM?
34 reviews from sellers, rated 4.8 out of 5 on average. For example, Susan wrote: "I would highly recommend Kayley from FBM Milford Haven her understanding and thoughtfulness of why I am selling my property has been above and beyond and her ..."
What do buyers say about FBM?
118 reviews from buyers, rated 4.9 out of 5 on average. For example, CJ wrote: "We viewed a new build property this afternoon with Shannon from FBM Milford Haven, as a couple who are keen to move to the area. Throughout the process so far ..."
