Entwistle Green reviews in Liverpool, Lancaster and Southport

★★★★★ 1/5

Google

I've had nothing but issues with this agency. They put my incorrect home address on the initial contract to sign, they provided the incorrect EPC certificate and they tried to claim in their Inventory they had given me things at the flat that they hadn't. All these are minor though compared to the fact that they also set up an electricity contract with a supplier without my permission whatsoever, and then put my landlords name on it, meaning I couldn't even access the account or choose a tariff. As they set the account up, they also had to close it. I contacted them multiple times, on both the 5th and 9th of July requesting they cancel, and they outright refused. When it was then escalated and someone more senior agreed it was their fault, they went and cancelled it then. Because of this, I was stuck on a tariff with much higher energy costs for multiple weeks, meaning I've had to pay much more because of their incompetence, and they are still claiming it wasn't their fault. As soon as they get you in a property, they will simply wash their hands of any responsibility. Leanne was particularly unhelpful and I have been forced to initiate legal action to recover costs.

Oran · 18 August 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Shannon was very prompt and helpful agent. The proces was quick and easy. Good experience. The team was very nice and friendly.

Sorina · 17 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Shannon was a very good agent, the application went smooth and fast and in a very short time we moved in our new flat. Great service!

P · 17 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Used Entwistle Green to find a tenant for my property. Shannaon, Michael and Erin were great and I felt supported throughout the process. Service was very good with fantastic communication throughout. Will definitely use again in the future.

Megan · 17 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

There’s a really good team for renting properties here! Got me moved in really quickly. It’s easier if you go into their office in person. Shannon, Michael and Erin are all lovely and friendly.

Nik · 10 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Amazing service. Leanne was super helpful and went well out of her way to assist in any questions i had.

SHEN · 4 August 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Excellent service. Special shout-out to Ryan for helping us find the perfect place. Nothing was ever too much and he went above and beyond to ensure that our moving process went as swimmingly as possible, thanks Ryan!

Liam · 4 August 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to Ryan & Beth for their outstanding assistance in helping me find the perfect house for rent. Their dedication, expertise, and unwavering support made the entire process smooth and stress-free. I truly appreciate their hard work and commitment. Thank you, Leanne Allan was absolutely amazing! From start to finish, she helped me at every turn. She’s made this process so much easier and answered all my queries. Thank you for everything, you’ve been priceless.❤️❤️😊

Dharmik · 4 August 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

What a great experience with this company. Joshua sorted out all the issues we have had and answered all our queries along the way. I would definitely recommend this company to deal with

Virginia · 3 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Thanks to Michael, Shannon & Erin at Entwistle Green in Lancaster. They have all been amazing and helpful. The whole process of renting a property here has been stressful for me, and they've always been there to help me and get things sorted for me in record time. Can't thank you guys enough!

Shreya · 3 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

A massive Thank You to Erin at Entwistle Green Lancaster! Erin is kind, compassionate and went the extra mile to help me secure a lovely property this week! I needed to move in quickly due to my circumstances. She did a fantastic job chasing everything up and reassured me. I am so excited and happy to be now moving in to my new home. Thank you to the whole team for everything!

Kathryn · 3 August 2024 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Had an excellent experience with Amber. Few sticking points due to external factors but Amber chased up the relevant people to bring everything together. Thank you

Sakib · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Great experience renting from here, communications is excellent, and the staff are very helpful, especially Ryan, he has shown me and my partner around our new property one 2 separate occasions and has answered every question we have asked.

Ben · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Ryan was incredibly helpful and communicative. Helped the process run smoothly and guided us through each step, would recommend.

James · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Ryan was professional, knowledgeable and cheerful. Clearly enjoys his job and made our flat hunting experience run smoothly. Thank you Ryan.

Dawn · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Superb! I have used the Entwistle Branch in Liverpool many times over the years, and I can say Leanne is consistently excellent. Highly recommend.

AB · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Beginning to rent with this lettings agency. From planning viewings to the care after to make sure everything was ready for the move in has been so smooth! Big thanks to Ryan R. For being so attentive and friendly!!!

Jenny · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Fantastic service delivered by the team in Liverpool. Very professional, constantly keeping us up to date with procedures and time lines. Very helpful answering questions and any queries we had.

Kate · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Top tier! This was my first time using Entwistle Green & they’ve have been brilliant. Special thanks to Leanne who has been super helpful throughout the whole process 😄 ! …

Niall · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Have to praise the work of John Skipsey for handling repairs. I've had various levels of issues with my apartment, but he's managed to get people out to sort them swiftly, kept me up to date with any roadblocks or updates, and has been wonderfully helpful.

Ellen · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Ryan Rooney has been extremely nice and helpful, provided a great service and was prompt in his responses! Beth was super friendly and kind during the moving in process and answered all my questions!

Mona · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Brilliant communication, felt very reassured throughout the whole letting process. As a first time renting in Liverpool, I felt extremely relaxed and honestly couldn’t recommend a more professional experience. Thanks Leanne, Ellie and Ryan👍🏼 …

Jack · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Amber and Sophie have been incredibly helpful and professional throughout the sale process. They were understanding of my personal circumstances, excellent communicators, and kept all parties in the loop throughout. Thank you!

Jennifer · 26 July 2024 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Many thanks for staff for their patience and support especially a special thanks for Michael and Shannon.They supported and guide us .Clarifying doubts and explaining all the details very accurately. Once again thank you Michael, Shannon and your team.

Aswani · 25 July 2024 · Entwistle Green Lancaster