Entwistle Green reviews in Liverpool, Lancaster and Southport

★★★★★ 5/5

Google

Absolutely superb service. From the initial visit to exchange of contract, Entwistle Green have been on the case. We had an offer within three weeks of going to market at the price recommended by the agent. They are a very friendly and professional team.

Ron · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I never managed to rent a property through this company because they make it impossible to even look at a house. They're only interested in getting you to agree to an early agreement or they tell you not to bother. Landlords beware - they turn down decent tenants just to get someone through the door quickly.

Daniel · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Nice staff.

Simon · 23 October 2017 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Brilliant letting agent! The girls are so friendly and sorted out all the paperwork needed promptly in order to move into our new place. Thanks

IGCSESuccess · 23 October 2017 · Entwistle Green Liverpool

★★★★★ 5/5

Google

We had a great experience with the sales team when in the process of selling our apartment. After meeting with a few different agents in the city, we felt confident that Entwistle Green was the right choice for us and a year later we're still very happy with that decision. Having never sold a property before, we did not realise how long a time it could potentially take and we were operating with quite a short time frame. Thankfully, the ladies in the sales team worked quickly and efficiently and managed to help us sell our property very fast. We couldn't be happier! They were easy to communicate with and always available on email and phone. Would definitely use Entwistle Green again.

Mari · 23 October 2017 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Worst experience I've ever had renting. Expensive and it took months for repairs in the flat. Nobody acknowledge our issues and when they finally sent someone out they didn't have the parts to fix the issues. 2 months after leaving the flat I'm still waiting on any news about my deposit or the refund I was supposed to get because we moved out early and they moved someone else in. I'd try steer clear of this lettings agency if I were you.

Tyron · 31 July 2017 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Hello Sara Your representative contacted me some weeks ago and advised that there was nothing they could do. I feel I am entitled for compensation for the distress, anxiety and wasted time that I was forced to endure - you had no contingency for such a dilemma and had my 6 months rent up front so I couldn't even withhold it DREADFUL!! Today (15/02/2017) I received my full deposit back from “My deposits”. The adjudication officers decision was that I was entitled to the full amount Thankfully I was able to produce all my emails to verify that I complained about the condition of the flat even prior to my moving in A previous leak had left water damage to the skirting The leak had not been fixed adequately and consequently the flat was damp with extensive black mould The washing machine/dryer did not work and hadnt been PAT tested for over 6 years There were numerous other problems and Entwistle Green persistently reported that they were unable to contact the landlord!! However, they managed to agree a figure of £615 for repairs that was to be taken from the deposit!! It has taken 5 months to for this to be settled and please if you accept a tenancy from this company EMAIL EVERYTHING

Claire · 31 July 2017 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Entwistle Green made a stressful time much easier, very happy with the speed and efficiency of the service and would not hesitate to recommend them. Mr & Mrs Woods

Chris · 31 July 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Super active before signing the letting contract. Poor management after that. Calling them many times for replacing the microwave oven, fixing kitchen floor and giving me a key to bike room. Never got a call back and nothing has been fixed.

Lingxuan · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I'm sorry that I couldn't give them 0 stars, because they really deserve it. No organisation whatsoever, the only process which was organised ridiculously well is the part where they have to get money off you. Having moved to Lancaster from the south I have gone through multiple lettings agents, but by far these people had the least clue in property management

Sarah · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

That letting agency really deserves 0 stars instead of one. It's a nightmare for tenants. Every time we had to deal with them, there were ridiculous additional charges. Payments went through another company, and when they made some clerical error, both companies issued at least 40 letters to us, bullying us to pay what has already been paid. We phoned them countless times, but every time we phoned one company, the other issued a new letter. In the end it also turned out that our agreement had a blazing mistake, and thus there were additional issues to make a new agreement. People working at Entwistle Green are completely useless and uninformed. I'm not sure what they get paid for, because it's definitely not skills to write correct documents. Oh and of course we had to insure the house with their suggested insurance company and yet again, the payments were going through yet another separate company. So cancelling the insurance after the end of our rent is yet again a nightmare and it's still not resolved a month after my first call to cancel the insurance.

Marcin · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Couldn't fault the staff throughout my sale and purchase of our next home!! Very informative, always ready to help, worth their weight in gold. Thanks for helping us from start to finish!

Linzi · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Never deal with these scumbags and joke of a lettings company, avoid at all costs! The fees to rent a flat are sky high, the highest of any other agency, and once you've paid if you have any issues with your property they will never help. You will find yourself ringing them everyday, they will tell you that it's been taken note of and someone will be over to look at the issue but no one ever shows up. Take this scenario and repeat 5 times, and still - no one will ever come. I'm seriously considering calling an ombudsman on this branch, because this feels like a scam, they rip you off and don't do any work at all. I don't know what they are doing at their office, but all I can say is they are first class liars and the rudest and arrogant bunch you will ever come across.

Marie · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 5/5

Google

We have just recently completed on our property and I would just like to say what a stress free experience we had at Entwistle Green Lancaster. We had tried another agent previously with no success and within the first week we had more viewings on our house than the whole time with the other agent. Great service and would definitely recommend them to anyone struggling to sell.

Diver · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 1/5

View Agents

Terrible Service

This estate agent has the highest "finding" fees (reference checks, credit checks, etc. etc. etc.) but promised exceptional service. I rented a property for 18 months. Some things like the landing light were never fixed. The shower took over 2 months to fix. It took them 4 MONTHS to send me the exit inspection document. The landlord demanded 250 for wear and tear. The estate agent did not give any opinion on the demand. The inspection documents have such small photos you cannot tell if the complaint is justified or not. The estate agent will not provide full photos of the inspection. I would expect complaints on the condition to come from the estate agent as independent and not arrive 4 months later from the owner. I also received angry texts from the owner. Renting from Entwistle was expensive and a horrible experience.

David · 5 January 2017 · Entwistle Green Southport

★★★★★ 3/5

Google

Stephanie - lettings agent Dale St was very proactive and efficient and should be applauded!!!! In my dealings with head office in the past there can be what I perceive as significant inefficiencies in communicating with the customer with delays in updating re active queries and the organizational structure is bewildering to me at times - sometimes being directed to Head Office and sometimes being directed to the local office. This gives the customer the sense of a 'pass the buck' strategy. In my opinion the company should allow customers to liase with their local office and the local office then process the administration with Head office - this provides the sense at least of a more personalized service. I have in the past, communicated this sentiment to the company on more than one occasion but received no reply in writing.

Sean · 24 October 2014 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Entwistle Green were brilliant in helping me search for my new flat. The communication was great and I felt absolutely no pressure. Carly was very professional and knowledgeable on our viewing and was able to answer all of our questions and made the whole process a lot easier, she explained everything clearly. I would definitely recommend this company to anyone looking to rent in Liverpool. Thanks again!

Kathryn · 24 October 2014 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Fantastic service, really helpful & friendly staff and made the jump to becoming a landlord straight forward.

Claire · 1 August 2014 · Entwistle Green Liverpool