Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI am highly convinced with invaluable service provided by Erin, Shannon and Michael. I always received an quick response from them. They helped me to successfully complete the formalities of the contract, and explained in detail about the maintenance and related procedure.
Harminder · 23 September 2024 · Entwistle Green Lancaster
Agent replied · 23 October 2024
Harminder, many thanks for your wonderful 5* review! We're thrilled to hear that Erin, Shannon, and Michael provided you with invaluable service and prompt responses. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe sale of our property in Lancaster was never going to be easy. However, the team from Entwistle Green Lancaster were terrific, so professional, enthusiastic and determined to get the sale for us. I strongly recommend the Lancaster team and would use the organisation again. Thank you guys, you were brilliant.
Richard · 23 September 2024 · Entwistle Green Lancaster
Agent replied · 23 October 2024
Thank you so much for your excellent 5* review Richard! We're thrilled to hear that our Lancaster team made the sale of your property a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service. Leanne was super helpful and went well out of her way to assist in any questions i had.
Chris · 26 August 2024 · Entwistle Green Liverpool
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFelicity and Josh were great through the whole process very polite, helpful and knowledgeable.
Bethany · 20 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thank you for taking the time to leave us your 5* review Bethany! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeth was incredibly helpful with finding our property and both her and Leann were brilliant with handling all our queries and paperwork rapidly to make our move in as smooth as possible!
Jack · 18 August 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for taking the time to leave us this tremendous 5* review Jack. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI've had nothing but issues with this agency. They put my incorrect home address on the initial contract to sign, they provided the incorrect EPC certificate and they tried to claim in their Inventory they had given me things at the flat that they hadn't.
All these are minor though compared to the fact that they also set up an electricity contract with a supplier without my permission whatsoever, and then put my landlords name on it, meaning I couldn't even access the account or choose a tariff. As they set the account up, they also had to close it. I contacted them multiple times, on both the 5th and 9th of July requesting they cancel, and they outright refused. When it was then escalated and someone more senior agreed it was their fault, they went and cancelled it then.
Because of this, I was stuck on a tariff with much higher energy costs for multiple weeks, meaning I've had to pay much more because of their incompetence, and they are still claiming it wasn't their fault.
As soon as they get you in a property, they will simply wash their hands of any responsibility. Leanne was particularly unhelpful and I have been forced to initiate legal action to recover costs.
Oran · 18 August 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Hello Oran, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShannon was very prompt and helpful agent. The proces was quick and easy. Good experience. The team was very nice and friendly.
Sorina · 17 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thanks Sorina for your lovely 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShannon was a very good agent, the application went smooth and fast and in a very short time we moved in our new flat. Great service!
P · 17 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsed Entwistle Green to find a tenant for my property. Shannaon, Michael and Erin were great and I felt supported throughout the process.
Service was very good with fantastic communication throughout.
Will definitely use again in the future.
Megan · 17 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review Megan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThere’s a really good team for renting properties here! Got me moved in really quickly. It’s easier if you go into their office in person. Shannon, Michael and Erin are all lovely and friendly.
Nik · 10 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service. Leanne was super helpful and went well out of her way to assist in any questions i had.
SHEN · 4 August 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Special shout-out to Ryan for helping us find the perfect place. Nothing was ever too much and he went above and beyond to ensure that our moving process went as swimmingly as possible, thanks Ryan!
Liam · 4 August 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Liam! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to extend my heartfelt thanks to Ryan & Beth for their outstanding assistance in helping me find the perfect house for rent. Their dedication, expertise, and unwavering support made the entire process smooth and stress-free. I truly appreciate their hard work and commitment. Thank you, Leanne Allan was absolutely amazing! From start to finish, she helped me at every turn. She’s made this process so much easier and answered all my queries. Thank you for everything, you’ve been priceless.❤️❤️😊
Dharmik · 4 August 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for taking the time to leave us this amazing 5* review Dharmik. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a great experience with this company. Joshua sorted out all the issues we have had and answered all our queries along the way. I would definitely recommend this company to deal with
Virginia · 3 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thank you Virginia for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Michael, Shannon & Erin at Entwistle Green in Lancaster. They have all been amazing and helpful. The whole process of renting a property here has been stressful for me, and they've always been there to help me and get things sorted for me in record time. Can't thank you guys enough!
Shreya · 3 August 2024 · Entwistle Green Lancaster
★★★★★ 5/5
GoogleA massive Thank You to Erin at Entwistle Green Lancaster!
Erin is kind, compassionate and went the extra mile to help me secure a lovely property this week!
I needed to move in quickly due to my circumstances.
She did a fantastic job chasing everything up and reassured me.
I am so excited and happy to be now moving in to my new home. Thank you to the whole team for everything!
Kathryn · 3 August 2024 · Entwistle Green Lancaster
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Kathryn! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad an excellent experience with Amber. Few sticking points due to external factors but Amber chased up the relevant people to bring everything together. Thank you
Sakib · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for your 5* review Sakib. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience renting from here, communications is excellent, and the staff are very helpful, especially Ryan, he has shown me and my partner around our new property one 2 separate occasions and has answered every question we have asked.
Ben · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Many thanks for your fantastic 5* review and thanks for your kind words Ben. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRyan was incredibly helpful and communicative. Helped the process run smoothly and guided us through each step, would recommend.
James · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thanks for the wonderful 5* review and recommendation James! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRyan was professional, knowledgeable and cheerful. Clearly enjoys his job and made our flat hunting experience run smoothly. Thank you Ryan.
Dawn · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for your thoughtful 5* review Dawn! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuperb! I have used the Entwistle Branch in Liverpool many times over the years, and I can say Leanne is consistently excellent. Highly recommend.
AB · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeginning to rent with this lettings agency. From planning viewings to the care after to make sure everything was ready for the move in has been so smooth! Big thanks to Ryan R. For being so attentive and friendly!!!
Jenny · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you Jenny for taking the time to leave us your fantastic 5* review of your experience with our local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service delivered by the team in Liverpool. Very professional, constantly keeping us up to date with procedures and time lines. Very helpful answering questions and any queries we had.
Kate · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Hi Kate, thank you for your kind words about our team in Liverpool. We are delighted to hear that you found our service professional and helpful. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTop tier! This was my first time using Entwistle Green & they’ve have been brilliant. Special thanks to Leanne who has been super helpful throughout the whole process 😄 ! …
Niall · 26 July 2024 · Entwistle Green Liverpool
Agent replied · 25 August 2024
Thank you for taking the time to leave us your wonderful 5* review Niall. Best wishes, Lucy, Customer Relations.
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