Trusted Agent profile · Merseyside and Lancashire
Verified
★★★★★
666 reviews across 3 offices and 2 platforms
Entwistle Green has three offices, in Liverpool, Lancaster and Southport (Merseyside and Lancashire). Together they have 666 reviews on two platforms, rated 4.6 out of 5 overall.
665
Reviews on Google
All 3 offices
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Entwistle Green's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to thank Erin Van Aswegan for the fantastic service she rendered to us. She is very professional and efficient. She made the whole process easy and seamless. We are enjoying our new home.
"Thank you for your review! We are so happy to know that Erin provided you with fantastic service and made the home buying process easy and seamless. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAbsolutely unacceptable experience. We arranged a rental property through this estate agent and were due to move, then just two days before moving day we were told the landlord had sold the house and the rental would not proceed. By that point we had already invested enormous emotional, physical, and financial effort into the move. We had applied for schools for our children, packed all our belongings, arranged and committed to a shipping company, and ended our current voluntary jobs, courses, and clubs in preparation for relocating to Lancaster. This last-minute cancellation left our family in a very difficult and stressful position. There was clearly a lack of proper verification and security around the agreement before allowing tenants to proceed with such major life arrangements. Communication and responsibility handling were extremely poor. I would strongly caution others to think carefully before relying on this agency for a rental move.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleErin was very helpful throughout the process and her customer relations skills are excellent!
Thank you for your kind words! We take pride in providing exceptional customer service and we're happy to hear that Erin's help was valuable to you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service from Shannon and Erin in the renting of my property. Refreshingly positive, responsive and efficient with clear communication. Highly recommended 👌 …
Thank you for your kind words! Providing exceptional service is what we strive for at our company. We are happy to hear that Shannon and Erin exceeded your expectations, and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Googlevery helpful with the whole process especially Erin , quick updates every step of the way till property acquisition was completed .
Thank you so much for your review! We're thrilled to hear that our team, especially Erin, was able to provide quick updates and make the property acquisition process seamless for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBig thanks to Erin and Michael for helping us move into our lovely new home. They both worked very hard to accommodate us and gave us multiple lifts from and to the place we rented since we were from outside Lancaster and didn't have a car. The whole move-in process was quick, polite and professional. Michael even came on his day off work to give us the house keys and drive us to the house. 5 star service.
Thank you for your kind words and for choosing us to help with your move! We're so happy we could make the process smooth and stress-free for you. It was our pleasure to go above and beyond to make sure you were settled in your new home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCouldn’t be happier with the help I received from Shannon and Erin both always happy and helpful and made it so a stressful time like moving was a lot less stressful.
Thank you so much for your kind words! It was our pleasure to make your move a little easier. We strive to always provide the best service and support to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with this letting agency, especially the staff member ERIN VAN ASWEGAN who helped me secure my new rental home. From the very beginning, they were professional, friendly, and extremely helpful. Every question I had was answered clearly, and the whole process was smooth and stress-free. They kept me updated at every stage and genuinely cared about finding the right place for me. Highly recommended to anyone looking to rent with confidence!
Thank you for the positive feedback! We're so glad to hear that Erin provided exceptional service in helping you secure your new rental home. Our team strives to make the process stress-free and we're grateful for the recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWell done Shannon and the team have done a fantastic job in finding me and my partner a new home
"Thank you for trusting us with finding your dream home! We are thrilled to have helped you and your partner. Wishing you all the best in your new home! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCouldn't ask for anything more from everyone at Entwistle Green, especially Erin van Aswegan she's done an amazing job helping me and my family get this property so I'd highly recommend her for anyone 5 star agent, Thank you Erin, Kind regards Karl & Stacey.
Thank you so much for your kind words, Karl and Stacey! We are thrilled to hear that Erin went above and beyond in finding you the perfect property. We will be sure to pass along your praise and we look forward to continuing to serve you in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have no hesitation in recommending Entwistle Green Lancaster. Erin Van Aswegan and Shannon King were the consummate professionals - knowledgeable, friendly and proactive. As a landlord, they always kept me informed and asked the right …
Thank you for your kind words and recommendation! We are thrilled to hear that Erin and Shannon provided such exceptional service as your agents. We pride ourselves on keeping all parties involved happy and informed throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleExcellent support for Sarah Fell who was very supportive and a joy to work with on my sale.
Thank you for your kind words! We strive to provide excellent support to all of our clients and we're glad to hear that Sarah was able to assist you with your sale. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy wife and I are now purchasing our second home with the help of Amber Farrington from Entwistle Green Liverpool, and once again she has been exceptional. The purchase isn’t complete yet, but throughout the process Amber has been consistently professional, communicative, and incredibly responsive. From multiple property visits and negotiations with the vendor to quick turnarounds and thoughtful recommendations (including the property we’re now buying), Amber has made the entire experience far easier than it could have been. Her calm manner, professionalism, and constant availability make her an absolute asset to anyone searching for a property in Liverpool.
Thank you for taking the time to leave such a glowing review, we truly appreciate it! It was our pleasure to work with you and your wife to find your dream apartment. Our team at Entwistle Green Liverpool takes pride in providing professional, approachable, and responsive service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmber was fantastic throughout the whole process and especially attentive to all of my questions and needs. Would definitely recommend!
Thank you for your kind words, we are thrilled to hear that Amber provided such great service for you! We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat Letting agebt! Really helpful agent, Ryan was so professional and give me all the informaion i needed. Leanne also helped the let go through very fast! Overall best customer service i have found in the city! Would highly recommend!
Thank you for choosing us as your letting agent! It was a pleasure helping you find your new home. Our team prides ourselves on providing top-notch customer service and we're thrilled to know we exceeded your expectations. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust wanted to give a shout out to the Property Management team especially Ellie Biddlestone. Ellie dealt with every issue calmly and professionally with quite tricky tenants. I'd highly recommend her. Thanks Ellie
Thank you so much for your positive feedback! It means a lot to hear that Ellie was able to handle your tenant issues with professionalism and ease. We will be sure to pass on your kind words to her and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleWasted my time ! Made a booking for the wrong address which I had corrected more than once. Then called me on the day of the valuation at the agreed time saying they were at the wrong address. They cant book for the area we live in. I can't explain how frustrating it has been dealing with them. If they can't even take details for someone correctly I definitely wouldn't be putting my house on the market with them !
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Google5 star review for Amber, who has been so helpful and supportive during our buying and selling process. Always amazingly helpful and friendly, Amber has kept us up to date through the whole process, so we would highly recommend!
Thank you for the glowing 5-star review! We are thrilled to hear that our team member, Amber, provided such exceptional support during your buying and selling process. We pride ourselves on providing top-notch service and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent professional and friendly service from Amber, Sarah and Connor throughout a sometimes fraught flat purchase. They made the whole process more bearable and it was a pleasure to meet them when we could finally pick up the keys.
We are thrilled to hear that Amber, Sarah, and Connor provided you with excellent and friendly service during your flat purchase. At our business, we are dedicated to making the process as smooth and enjoyable as possible. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleOutstanding service from Amber and Sarah who were professional, approachable, and supportive throughout what was at times a stressful flat purchase
Thank you for taking the time to share your experience with us! Our team at [Business Name] takes pride in providing exceptional service, and we are thrilled to hear that Amber and Sarah made your flat purchase less stressful. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe only problem we had was our understanding of the paperwork involved, but the staff at this branch were excellent in explaining everything we needed to know. They all went the extra mile when it came to giving us all the help we required. Also we were running late for viewing the apartment and the representative waited for us. Altogether the staff at the Liverpool can be recommended to all.
Thank you for your kind words. We strive to provide exceptional service and are glad our staff at the Liverpool branch could assist you with any questions and accommodate your schedule. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleStephanie at Lancaster office is absolutely fantastic. Bles her, she had quite a difficult time with our chain but she was so on it and sorted things out for us every time. When issues came up she handled then professionally and with …
Thank you so much for your kind words! We are lucky to have Stephanie, Kim, Emma, and Fliss on our team. We strive to provide excellent customer service and we are glad to hear that they were able to assist you. We will definitely show Stephanie the appreciation she deserves. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery happy with the service Stephanie provided. Outstanding communication throughout the whole process of my purchase on my first home!
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’ve had fantastic experiences with this company especially Erin and Shannon from lettings moving me and my kids into our new home excellent service and been kept up to date with everything from start to finish. Highly recommend.
We are thrilled to hear that you had a fantastic experience with our company, and we're delighted to have helped you and your family find a new home. Thank you so much for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Entwistle Green has 666 reviews across its three offices, rated 4.6 out of 5 overall: 665 on Google, 1 on View Agents.
Liverpool has the most, with 354 reviews rated 4.6 out of 5, followed by Lancaster with 311.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent; Entwistle Green, Liverpool won Trusted Agent.
