Trusted Agent profile · Merseyside and Lancashire
Verified
★★★★★
666 reviews across 3 offices and 2 platforms
Entwistle Green has three offices, in Liverpool, Lancaster and Southport (Merseyside and Lancashire). Together they have 666 reviews on two platforms, rated 4.6 out of 5 overall.
665
Reviews on Google
All 3 offices
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Entwistle Green's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
5/5
GoogleRating only, no written review.
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
GoogleWe have just completed the sale of an apartment through Entwistle Green Liverpool, Amber over saw the sale for us and has been professional, responsive and quickly resolved any queations of queries on behalf of both parties ,with an eye on this we would have no hesitation in engaging with Amber and Entwistle Green again.
Thank you for your kind words and praise! We're delighted to hear that your experience with Amber and Entwistle Green was professional, responsive, and positive. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’m in the process of moving out for the first time, Millie has been so helpful and attentive throughout, highly recommend!
Thank you so much for your glowing review! We are thrilled to hear that Millie provided top-notch service during your move. Our team takes pride in making our customers' first moving experience as smooth and stress-free as possible. Thank you for choosing us and recommending us! Best wishes, Lucy, Customer Feedback and Support Team
3/5
Google⭐⭐⭐☆☆ The staff are always polite and pleasant when you manage to speak to them, which is the only reason I’m giving three stars instead of one. Unfortunately, the communication is extremely poor. Calls regularly go unanswered, and it shouldn’t be this difficult to contact a housing agent. Not everyone has the time to visit the office in person just to ask a simple question or get an update. Answering the phone is a basic expectation of customer service, and this branch really needs to improve in that area. The staff are friendly, but the lack of communication is frustrating and lets the overall service down.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI met with Millie for a house viewing, and she was friendly and informative, and a very enthusiastic person. She made me feel really confident about the process and I am glad to have worked with her.
Thank you for sharing your experience with Millie! We are so glad to hear that she was able to provide you with a positive and informative house viewing. Our team takes pride in making the process as smooth and confident as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI was shown around two apartments by Millie Kelly, who was also training a person on their first day with Entwistle Green. Really great customer service and very transparent about the ins and outs of the tenancy. Highly recommend.
Thank you so much for your review! We are thrilled to hear that Millie and our new team member provided you with excellent customer service and transparency during your apartment search. Your recommendation means the world to us. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleExcellent presentation and communication with Amber and her team was friendly , timely and on point.
We are thrilled to hear that you appreciated our team's presentation and communication! Our goal is to always provide a friendly, timely, and on-point experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service all round. We live quite some distance away from Liverpool but were buying an apartment for our son to live in so anticaped that it might be a bit stressful. Amber and Connor were fantastic and most helpful to make the whole experience stress free for us both at the viewing and handover. We were kept fully informed right through the process and they were most helpful in obtaining measurements for us so we could buy our furniture remotely in advance. Highly recommend from us. Thank you for everything.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you Meadow! Myself and my friend have had a great experience with Entwistle, always friendly and helpful on the phone and at viewings.
We're thrilled to hear that you and your friend had a great experience with Entwistle! We always strive to be friendly and helpful with all of our clients, and we're glad that it shows. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIt was a great experience with Entwistle. The staff were very helpful, friendly, and polite throughout the process. A special mention to Leanne, who was absolutely amazing. Her professionalism, support, and positive attitude made the experience even better. Highly recommended!
Thank you, Sabeel, for your wonderful review! We're thrilled to hear that you had a great experience with our customer-centric team, especially Leanne, who truly embodies our commitment to quality service and support. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLeanne, Tom, Millie and Ryan was really helpful in helping us find the perfect rental. I couldn’t recommend the team enough!
Thank you so much for your kind words! We're thrilled to hear that Leanne, Tom, Millie, and Ryan provided you with such helpful support in finding the perfect rental. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMillie, thank you so much for showing me the flat. You were really friendly, helpful, and made the viewing feel easy and comfortable also thanks for the follow-up calls to keep me updated.
Cleffe, thank you for your wonderful feedback! We're thrilled to hear that Millie made your viewing easy and comfortable, and we appreciate your kind words about her friendly support and follow-up calls. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFriendly staff who was of great help. Shoutout to Millie and Leanne for being so kind and making sure no questions went unanswered.
Thank you, Ruben, for your wonderful review! We're thrilled to hear that our friendly staff, especially Millie and Leanne, provided you with great support and made sure all your questions were answered. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMillie Kelly has been wonderful throughout the process. I highly recommend her and the team at Entwistle Green Lettings. They have been incredibly supportive, communicative, and professional from start to finish.
Thank you, Lucia, for your wonderful review! We're thrilled to hear that Millie and the team at Entwistle Green Lettings provided you with such reliable support and professional service. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRyan Rooney has recently been dealing with my Property Rentals keeps me updated and resolves issues promptly
Thank you, Anthony, for your wonderful review! We're thrilled to hear that Ryan has been providing you with reliable support and keeping you updated. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to say how amazing Entwistle Green estate agents have been with helping us find our new home, especially Erin, she has made this whole process so easy and straight forward for us I cannot thank her enough! I never knew finding a new home could be so stress free, we are a young family who was nervous applying for places and Erin has done nothing but be reassuring and helpful and has been keen to answer any questions we’ve had. She has been lovely to speak with and her communication is amazing, I would definitely recommend this estate agents to everyone and I would like to thank Erin again for everything, you are amazing at what you do and I couldn’t recommend you enough.
Thank you for your kind words! We are so glad Erin and our team were able to make your home search stress-free. It's our goal to provide exceptional service and support to all our customers, especially young families like yours. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have recently used Entwistle Green to rent a flat, Erin was the Lettings Negotiator and I have to say she made the process painless🙏 She went out of her way to help, it made all the difference to us so much so that we were also looking at another property through a different agency but Erin’s professionalism and friendly demeanour made it a simple choice to go with Entwistle Green. Thank you Erin
Thank you for choosing Entwistle Green! We are thrilled to hear that Erin's professionalism and helpfulness made a difference in your experience. We strive to make the rental process as painless as possible and we are delighted that you chose us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe just moved to Liverpool and Leanne, Tom and Beth were super helpful with finding us an apartment, they helped us every step of the way and are a true credit to Entwistle Green. Thanks so much!
Thank you for your kind words! Our team at Entwistle Green is dedicated to providing exceptional service to our clients and we are thrilled to hear that our team members Leanne, Tom, and Beth were able to assist you in finding your new home. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe just rented our first property in Liverpool coming from Ireland and having to have a guarantor with all different processes that were new to us. Beth, Leanne and Tom helped us well and were in constant contact. They helped us with any questions we had and made the process less stressful! Would highly recommend them 🤗 …
Thank you so much for the fantastic review! It was such a pleasure helping you with your first rental experience in Liverpool. We pride ourselves on making the process as seamless and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmber, Sarah and Conor were a pleasure to work with. No pressure and pushy sales. They were thoughtful and respectful of our time and home. The photos for our property were fantastic and we had 3 offers to choose from. Clear communication helped us manage our expectations and now we’ve accepted an offer the process is going smoothly. I’d recommend this team to anyone in Liverpool looking to sell their property.
"Thank you for your kind review! We are thrilled to hear that Amber, Sarah, and Conor provided a fantastic and respectful experience for you. Our team always strives to make the selling process smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently purchased a house through Entwistle Green in Lancaster and I can honestly say that their service, professionalism, and support was phenominal. Our main contacts we Felicity and Kimberley who went well above and beyond what I would expect a selling estate agaent to do! They liaised closely with the seller for us over a number of issues, helped organise repairs when an issue occured before the purchase was finalised, liaised with solicitors on our behalf, and even made themselves available outside of their working hours. I can honestly say I don't think our purchase would have completed without their help! I know I will have missed things off this review but all I can offer you both is our eternal gratitude for everything you did for us! As a company I hope you review things like this as it is important you know the fantastic work that your staff are doing. The staff at the Lancaster branch, particularly Fliss and Kim in our case, have been outstanding and I hope you can recognise them for this in some way.
We are beyond thrilled to hear about your positive experience with Felicity and Kimberley at our Lancaster branch! Our team takes great pride in going above and beyond for our customers and we are so glad they were able to provide top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to thank the Entwistle Green Liverpool City, for their help in finding us our new home. Amber and team were extraordinary. We were very demanding in our needs and looked at many properties, thankfully the team were very patient with us. 5-star service all the way!!! Wayne
Thank you for your kind words, Wayne! We are thrilled to have helped you find your dream home. Our team at Entwistle Green Liverpool City is dedicated to providing exceptional service and we are so happy that we could meet your needs. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are currently selling our house through Entwistle Green and so far the service has been excellent. Amber is very quick to reply to queries and has kept us up-to-date on progress very efficiently. The house sold within a day of being on the market so can't fault them for their approach. Thank you.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Entwistle Green has 666 reviews across its three offices, rated 4.6 out of 5 overall: 665 on Google, 1 on View Agents.
Liverpool has the most, with 354 reviews rated 4.6 out of 5, followed by Lancaster with 311.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent; Entwistle Green, Liverpool won Trusted Agent.
