5/5
GoogleOutstanding throughout the whole process! Big thanks to Sarah for all the help and advice.
Trusted Agent profile
Ensum Brown estate agents in Royston and Ware
★★★★★
364 reviews across 2 offices and 2 platforms
Ensum Brown has two offices, in Royston and Ware. Together they have 364 reviews on two platforms, rated 4.9 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Ensum Brown's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
Ensum Brown is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Estate Agency Group by Region, East of England
ESTAS 2026: 1 Silver, 1 Bronze, 1 Best in County and 1 Best in Postcode across one branch.
- SilverESTAS 2026: Lettings (Landlords), South East (Herts & Middx)Royston
- BronzeESTAS 2026: Lettings (Tenants), South East (Herts & Middx)Royston
- Best in CountyESTAS 2026: Hertfordshire, Lettings (Landlords & Tenants)Royston
- Best in PostcodeESTAS Best in Postcode 2026: SG8, Sales & Lettings (Landlords & Tenants)Royston
ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: SG8, SalesRoyston
2023 1 Best in Postcode ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: SG12, Sales & Lettings (Landlords & Tenants)Ware
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Latest reviews from every Ensum Brown office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEnsum Brown performed a great service with the sale of our property. Special thanks go to Will & Sarah for all their very professional help. Would recommend to others.
5/5
GoogleVery good service especially from Sarah, the efficient Business Support Manager who kept me informed step by step of the progress of my sale and purchase liaising closely with solicitors. A great asset to Ensum Brown.
5/5
GoogleFantastic service by Ensum Brown, especially Sarah! Her communication with us was excellent and timely and really put us at ease during a long house buying process! It was great to have such a friendly person to speak to about progress updates on the entire process and would highly recommend using Ensum Brown in the future. THANKYOU!!
5/5
GoogleWe have just relocated and bought our new home, and Ensum Brown were the agents for the sellers. We found them very helpful throughout the process - from the viewing and follow ups with Fraser, to Sarah being on hand during the process and working with our agent to chase up where everyone was with it, particularly around exchange. We can see why EB have such strong reviews!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleBrilliant
5/5
GoogleHappy with the service all round - less happy with the bill !
Agent replied · 13 June 2024
Hi Shirley, thanks for the 5 start review and comments on service. But, we can't find your details on our system, please could you let us know which property it is regarding as we're not sure your transaction relates to ourselves.
5/5
GoogleOutstanding Service.Sarah and colleagues were efficient, helpful, knowledgeable and patient. Very highly recommended.
5/5
GoogleVery helpful and professional. I dealt with Vicky and Fiona and both were excellent.
5/5
GoogleAn outstanding and professional service. Very informative with fantastic communication. Easy to understand rental statements and great service all round.
5/5
GoogleGreat service from Ensum Brown - both from the marketing material they organised, through to support and advice to the final sale
5/5
GoogleAll staff at Ensum brown were helpful at all times, kept me fully updated. Communication was great!!!
5/5
GoogleExcellent service. Always replies to emails the same day. Everything has gone extremely smoothly. Ben has always been extremely helpful.
4/5
GoogleEfficient, courteous and intelligent service. Sarah remained in contact all the way through to completion. Would recommend!
5/5
GoogleA 5* service from start to finish. Many thanks to all at Ensum Brown for your patience, dedication and professionalism.
5/5
GoogleWe couldn’t have been happier with the service, we would definitely recommend Ensum Brown, we felt completely supported and have been really pleased with every step in the process.
5/5
GoogleEnsum Brown and the team have been excellent throughout from start to present, They have kept us updated on viewings and timings, given plenty of notice and shown the clients around our property when we have been unavailable, One special person to mention is Charlotte Wall, she has been amazing, she is very organized, calm and very understanding, where an issue has occurred she has gone out of her way to solve it, moving house with solicitors and one thing and another has been a little stressful for me and Charlotte has taken this stress away, Thank you again all at Ensum Brown Paul & Jill
5/5
GoogleA pleasure to deal with Ensum Brown for a recent house purchase. The best estate agent I have dealt with by a long way.
5/5
GoogleWe are developers and so have lots of experience with agents. Neil and his team were impeccable. His communications were flawless, he is very fast to respond, he responds through all methods suited well to the requirements so phone calls when things needed explaining, letters when it’s formal, text messages/email when it’s out of hours or informal. Photos and attention to details, plus his innovation and ideas on 360 degree viewings are all strides above other agents we have used in the past!PositiveProfessionalism
Agent replied · 13 June 2024
Thanks Tom, your business is greatly appreciated and we look forward to working on many more projects together.
3/5
GoogleExcellent valuation to begin with, followed by a very disappointing, months long delay putting it in writing when requested, hence the 3 star rating. But a first class rescue of the situation by the clerical staff has stopped me from giving 2 stars.
Agent replied · 13 June 2024
Hi Dani. Thank you, but the valuation was sent straight away when requested, it was a copy sent out when requested at a later date. We would be happy to assist in the future if requested.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ensum Brown
Which Ensum Brown office has the most reviews?
Royston has the most, with 287 reviews rated 4.9 out of 5, followed by Ware with 77.
Where are the Ensum Brown offices?
Has Ensum Brown won any awards?
Yes. At the ESTAS 2026 awards the group won Best Local Estate Agency Group by Region in East of England, and its branches won 1 Silver, 1 Bronze, 1 Best in County and 1 Best in Postcode award. The group and its branches also won ESTAS awards in two earlier years.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
