5/5
GoogleExcellent service from start to finish. Delighted with my purchase.
Trusted Agent profile
Ensum Brown estate agents in Royston and Ware
★★★★★
364 reviews across 2 offices and 2 platforms
Ensum Brown has two offices, in Royston and Ware. Together they have 364 reviews on two platforms, rated 4.9 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Ensum Brown's two offices, most reviewed first. Each has its own page.
Latest reviews from every Ensum Brown office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBen could not have helped us more. It was a pain free experience moving thanks to him.
5/5
GoogleI would highly recommend Ensum Brown! Ben was always happy to answer any questions I had and was always very responsive throughout the whole process! 😊 …
Agent replied · 13 June 2024
Thanks Dani, so pleased Ben was able to help.
5/5
GoogleVery professional, readily available and supportive. I would have no hesitation in recommending Ensum Brown, 5 star service.PositiveResponsiveness, Professionalism, Value
Agent replied · 13 June 2024
Thanks Jason, it was a pleasure working with you and hope we can help in the future.
5/5
GoogleVery happy with the service received, Fraser for the sale and Sarah for the progression helped with a difficult period running up to Exchange. Would recommend.
1/5
GoogleRidiculously located in a cafe, very unprofessional Edit: in response to the business response (which was a tad sarcastic I must say), I would not use a business working out of a cafe as it is unprofessional, especially when it involves one of the biggest transactions in your life. When I arrived all I could see was a packed cafe and was overwhelmed by the strong coffee smell, this was a poor first impression so I left. Reviews for a business are not just for the service, but encompass all aspects, including location/premises. In my view this put me off, but each to their own.
Agent replied · 13 June 2024
Hi Mark. If you have used our services and wish to actually review that please do. As for being in a cafe, we love that and so do all our clients. We are always available and approachable in a fantastic environment. This is also a business cafe. We have an office also.
5/5
GoogleIt wasn’t a straight forward journey in buying our first house, but I am glad that Sarah was there to keep us informed . She communicated very well and always tried to update us with relevant information. Thank you Sarah very much :).
5/5
GoogleI have nothing but thanks and appreciation for Ensum Brown and more specifically Ben for the hard work and cooperation in the recent weeks I've been in contact. Answering my questions before I've even asked them and always being there to help out. Very pleased and couldn't have gone more smoothly.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thanks for the great feedback Jack, glad Ben could help you so effectively.
5/5
GoogleWe were very satisfied with the way you managed our house purchase; contacts were effective and timely and any queries answered promptly. We are fortunate to have purchased the house within the stamp duty holiday deadlines and thank you for helping us to achieve that.
Agent replied · 13 June 2024
Thank you Stella, we hope you are very happy in your new home and look forward to seeing you around town!
5/5
GoogleI found Sarah, Fraser, and the Ensum Brown team to be honest and helpful. Prompt communicators, and a reassuring presence, all the way to a great conclusion. Highly recommended.
5/5
GoogleReally really good estate agents, I cannot recommend them enough. More specifically, we’d like to thank Sarah from the sales progression team. You’ve really made the whole process very smooth, you’ve kept us in the loop throughout and helped us move the process along when it got stuck.
5/5
GoogleThe entire team have been brilliant but Sarah went above and beyond for us and the sellers. Her knowledge and expertise helped us think outside the box and secure our dream home. We are so grateful for all her help, she is a star. Thank youPositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thanks Stacy for the great review. Sarah certainly is a big asset to our team!
5/5
GoogleBen, Lettings Manager at Ensum Brown, has being unfailingly helpful and supportive in all my dealings with him as a small, private landlord. He is able to provide advice on how to handle a range of situations and is always very quick to respond to my many queries. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thanks Rachel, really pleased Ben was able to help.
5/5
GoogleHuge thanks to Ensum brown for a fantastic job done. Personal touch in every stage and excellent service through and through. Special thanks to Neil for smashing it out the park!! Highly recommend!! No other estate agent for the job!!
5/5
GoogleBen Reddan at Ensum Brown handled our new tenancy agreement. He was very friendly, knowledgeable and always on hand to answer any questions we had and made the process very smooth. I would highly recommend him and the team. Thank you
5/5
GoogleFrom Neil’s initial sales pitch to exchange of contracts, Neil and the team at Ensum Brown were efficient and helpful. Thoroughly modern approach with innovative use of social media. Happy to recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thanks Bob, so pleased we got such a good result on both your sale and that you managed to secure that next home market over others.
5/5
GoogleWe were thrilled that our house sold above the asking price before the photographs were even taken! The team have an innovative approach and their closed FB page of committed customers is great. We had someone to ‘hold our hands’ throughout the process which was reassuring. Never having thought that we would qualify for the stamp duty holiday here we are in our new home on 29 June. Very many grateful thanksPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thanks Fay, always our aim to get the best price possible and your home certainly deserved it!
5/5
GoogleThank you Neil and your team for all your work and support in selling my Mum’s house. From taking the photos to completion 6.5 weeks! Incredible and achieving more than the asking price! You were always there when I needed help and a much needed coffee. Thank you again. Highly recommendedPositiveProfessionalism
Agent replied · 13 June 2024
Thanks Penny, i think this was one of our quickest sales to completion all year! Hope life in France is treating you well!
5/5
GoogleI was amazed at the difference between agents when recently looking for a rental property. Ben was far and away the most responsive to my emails, understood our requirements, and was clearly putting the effort in, to find us a suitable home. This contrasted sharply with some very negative experiences elsewhere. Finding a home can be really difficult, and Ben was constantly positive and forward looking, it was a pleasure to deal with him.
5/5
GoogleWe have recently completed the sale of our house with Ensum Brown. They have been nothing but superb from start to finish. Not that I plan to move again anytime soon, but when I do, I'll be sure to be in touch with EB to make it happen. Thanks again.
Agent replied · 13 June 2024
Thanks Grant, we'll be around for a long time to come, so perhaps one day we'll help you again. Best wishes in your new home!
5/5
GoogleMy experience of Ben, the Lettings Manager has been excellent. He has dealt with all my queries and requests promptly and professionally. As a Private Landlord this kind of service and advice is so important. I would highly recommend Ensum Brown.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thanks Clare. We are always as prompt as we can be, we know how frustrating communication can be sometimes so it’s really important to us.
5/5
GoogleThese are genuine and truely helpful and caring and epically effective estate agents! From Erin who joins two chains together and gave me genuine honest advice that given it was October that myself being into the property I was viewing by Xmas was unlikely. To Sarah Leach who managed to manage a large chain and get it across the exchange (and complete *touchwood*) line before Xmas was truly amazing. She was also, honest open and most responsive and clear. For myself who was buying alone, having estate agents who I can trust and talk to was invaluable in making this stressful process so so much less stressful. Thank you guys!
Agent replied · 13 June 2024
Thank you for such a fantastic review, this means a lot to the team. Makes our efforts all worthwhile!
5/5
GoogleEnsum Brown were proactive and personable in their dealings with us, they helped us navigate the stressful process of buying a new house and we felt supported throughout. Great service and highly recommended
5/5
GoogleBefore we decided to sell our house in Royston we had been wondering how Ensum Brown had seemingly emerged from nowhere to be so dominant in the local market. Having now sold our house through Neil and the team we understand completely - sensible valuation, very responsive, great marketing and an above asking price offer within 2 weeks of having the property on the market. Can't ask for more than that.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thanks Greg for the fantastic feedback. Was a pleasure to help you. All the best with the move down under!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ensum Brown
Which Ensum Brown office has the most reviews?
Royston has the most, with 287 reviews rated 4.9 out of 5, followed by Ware with 77.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
