Trusted Agent profile
★★★★★
364 reviews across 2 offices and 2 platforms
Ensum Brown has two offices, in Royston and Ware. Together they have 364 reviews on two platforms, rated 4.9 out of 5 overall.
354
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
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Ensum Brown's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleStaff at Ensum Brown (Ware Branch) were very professional, helpful and courteous throughout the process of selling property that belonged to an Estate I was an Executor of. They gave good advice and kept me up to date throughout the marketing and sale of the property
5/5
GoogleI would highly recommend Alex and his team as Estate Agents! Their support and professionalism during our sale and also purchase was beyond than expected!
5/5
GoogleAlex at Ensum Brown was brilliant looking after us through the sale of our property. He always responded to my queries. I recommend Alex and Steve who took our initial listing.
4/5
GoogleEnsum Brown were great! They were supportive and helpful at every stage of both our house selling and house buying process. They were always friendly, approachable, and responsive to our queries and questions. They provided and all-round excellent service. I would thoroughly recommend them!
Thank you for your kind words, Andrew. We're so happy to have been a part of both your house selling and buying process and that you were pleased with our service. It was a pleasure working with you and we hope to do so again in the future!
5/5
GoogleThe sale involved some difficult characters, but Fiona keep me informed and answered my questions so that I was not left wondering what was going on.
5/5
GoogleMany thanks to all the team at Ensum Brown. From valuation through to sale and beyond, you kept in touch with progress and offered assistance when issues arose. Patient, available, reliable. Thank you Mr & Mrs House
5/5
GoogleVery helpful, friendly service from all at Ensum Brown in Ware - Alex started off the sales process smoothly and efficiently, and all the team, especially Fiona in Sales progression, helped every step of the way during a long, bumpy journey! Many thanks to all the team for great support in getting to Exchange yesterday. SW
5/5
GoogleI recently purchased a house through Ensum Brown and would definitely recommend them (I would use them for any future sale). In particular Fiona in their sales progression team has been great - she really went above and beyond on a tricky purchase and made the whole very stressful process much easier for me (liaising directly with other agents and solicitors to keep the chain on track).
5/5
GoogleEnsum Brown were fantastic, From our first viewing with Alex to Fiona helping us through the whole sale process to completion. Ensum Brown really were with us every step of the way, they always helped with any queries and answered any questions we had to make the whole moving experience as painless as possible. Thank you all for helping us move into our dream home.
5/5
GoogleI have nothing but high praise for Ensum Brown who sold my house. From the very start Alex, from the Ware office was professional, friendly and open. They listened to my questions and took on board observations and were prepared with supporting data about the surrounding area and price points and the best way to advertise. The photos and 360 video were excellent and I believe helped with the sale. The level of support throughout from selling to purchase and then the rollercoaster of the chain was also excellent and extremely supportive, especially in the final weeks to get the whole process of exchange and completion over the line. Thoroughly recommend to anyone looking to sell or buy.
5/5
GoogleFantastic experience. Refreshingly honest and very helpful throughout the home-buying process. Alex was the agent who showed us around and gave us helpful information and advice which eventually led to an offer. From there, the process was handled by Fiona who was incredibly reassuring and proactive at getting things done. For context, from the time we had a mortgage offer, to the time we completed, we saw three prime ministers, and mortgage rates doubling, which added to the already existing stress of buying a home.
5/5
GoogleWe were impressed with Alex and the team from day one. They all had a warm, friendly and professional manner. They kept us fully informed at all stages of the process and were always helpful and quick to respond to any questions we had. Having a dedicated person (Fiona) to deal with the progression of the sale was excellent and Fiona was a great help in ensuring we exchanged and completed. We would highly recommend Ensum Brown. Thank you.
5/5
GoogleWhere do I begin! Sarah from Ensum Brown was literally a God send during the buying process. She listened to my fears and was always available when I didn't understand something or needed assistance in anyway pertaining to buying our first home. She's funny and completely transparent and kept her cool even though i know I gave her a head ache I few times. She ALWAYS and I mean ALWAYS got back to me and never made us feel as though our questions were too insignificant to answer. She listened to every single concern and if she didn't know she was honest and helped me look for the right information! This woman deserves a trophy and a doubled salary! The way she was able to maneuver between so many different party really amazes me truly all while making me feel like we were her only clients! Lovvveee Sarah to bits! What I appreciate most is even when there was no news she called to say there's no update, so I didn't have to worry if I've missed something. Our surveyor's were absolutely RUBBISH which meant Sarah was doing 2 jobs her normal one and making sure i understood each step of the process! I cannot thank her enough!! She is an absolute gem, words cannot express how amazing she has been. I wish everyone in the house process was like her she is just truly Amazing
5/5
GoogleI do not give reviews lightly, but Ensum Brown absolutely deserves it. They exceeded my expectations and delivered on their promises. They found us an ideal-match buyer, splendidly negotiated on our behalf, and communicated frequently so that I was fully aware of the sale progress. I would highly recommend Ensum Brown.
Thank you, Justyna, for the wonderful review of your experience with Ensum Brown. We are so happy to have been able to exceed your expectations and help you through the sale process. It was a pleasure working with you, and we hope you will recommend us to others in the future.
5/5
GoogleWe used Ensum Brown on our recent house sale. The service and responsiveness of the the company was great from start to finish. In particular, Alex Clements was brilliant. Our first sale fell through due to the Buyer pulling out right at the end but Alex helped us navigate the difficult period and helped us achieve great results. Would recommend.
Thank you for your review Sarforaz. We're so pleased we've been able to help.
5/5
GoogleI would definitely recommend Ensum Brown and in particular Fiona Payne in Royston Branch. She helped me with my difficult move and kept me updated throughout, not only dealing with the purchase property but also liaising direct with all the solicitors and Agents concerned in order to complete the sale/purchase on time. She was always transparent eager to help
5/5
GoogleI can’t recommend Ensum Brown enough they did a fantastic job marketing our property and securing a buyer. However, the real differentiator was their sales progression team, in particular Fiona Payne who went absolutely above and beyond to push our house sale through despite having a complex and difficult chain. Fiona was working on our house sale daily chasing up numerous solicitors and vendors (as well as myself!) diligently, politely and professionally ensuring things were moving and issues were being dealt with. In summary I’d highly recommend Ensum Brown to any house sellers particularly if you’re fortunate enough to have Fiona working on your sale!
5/5
GoogleThe whole team have been exceptional, wonderful service, and Debi has been 10/10! not at all slimy or salesy, if the ensum brown standard were the sterotype for estate agents, the whole industry would have an amazing reputation! Felt in good hands every step of the way, and when the time comes to sell there is no doubt I will use them again - huge thanks for making the house experience a smooth journey! - you have two very happy customers :)PositiveResponsiveness, Quality, Professionalism
Thanks so much Tom for the fantastic review, it was a pleasure to help and we're glad Debi helped you through to completion so successfully. All the very best.
5/5
GoogleUpon making a general enquiry with Ensum Brown regarding a valuation of my property, I was delighted to receive an immediate response, providing clarity, reassurance and really helpful guidance. I could not be more impressed with the service I received, for which I was most grateful and would certainly not hesitate to recommend them. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Charlotte, it was a pleasure to help. Call on us anytime.
5/5
GoogleRating only, no written review.
Thanks Keith for the 5 star review, was a pleasure helping you and thank you for all the recommendations to other clients!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely amazing team, providing professional friendly support and advice. Thank you.
5/5
GoogleGreat communication, very quick to respond and overall a cut above the rest.PositiveResponsiveness, Professionalism
Thanks Tessa, we know how important communication is. All the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 287 reviews rated 4.9 out of 5, followed by Ware with 77.
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