Trusted Agent profile
★★★★★
1,141 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,141 reviews on two platforms, rated 4.5 out of 5 overall.
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Duchy Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPersonal attention
Personal attention, thorough tour, all questions answered, always available
Hi Julie. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotMallard Meadows Development
Mallard Meadows Development Been in our home 5 weeks now and can’t fault our experience. Couple of minor snags all dealt with immediately. Bernard Friess the sales manager has been brilliant and site manager Tom is just as good. The whole process from reserving to completion and onwards has been smooth. We used the PartEx scheme. Beautiful development. Thanks guys. L&D
Hi Laurie. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Mallard Meadows gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Lily
5/5
TrustpilotGreat work Ashley
We would like to bring to your attention the amazing work Ashley (Ash@bdwsw) from the Customer Care team has just carried out on our property. Thank you so much for earmarking Ashley to carry out our extensive snagging list, most of which related to internal decoration. His work was first class and attention to detail excellent. He was extremely considerate and very tidy. We are delighted to say that thanks to Ashley our new home is looking fantastic.
Hi Andy. Thank you for your kind feedback about Ashley. We will make sure he sees this, he will be delighted. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotBev and the team explained everything…
Bev and the team explained everything to us from day one and anytime I email or call they always provide information or pick the phone or get back to me.
Hi Michael. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Bev and the Fernwood Village team gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotOutstanding level of customer care
Outstanding level of customer care, home built to the highest quality!
Hi Ross. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Lily
1/5
Trustpilot101 issues, 0 fixes.
I have had countless issues with these guys.When I moved in, there was crisp packets and other litter wedged into the bricks of our garden. Within a week, an unsecured brick from a wall fell onto my friend injuring him. We have had to have our front door replaced, and since then an intense draught has been coming from the door. The windows don't work properly so they came to "fix" it, and by "fixing" it, they put some sort of extra latch on meaning we could no longer use the full functionality of our windows (night vent). There is mould under our bathroom vinyl, and the pipes from the bath/shower was not caulked, meaning heavy leaks, meaning paint damage, which still hasn't been fixed. Our steam extractor fan in our bathroom wasn't connected to the outside, meaning it was pumping steam into the attic. This caused our electrics to trip. Boiler broke within 4 months of moving in. Fence was misalligned. Fence gate lock was misalligned. Cracks all over the walls and ceilings. Mud all over the neighbourhood. No landscape work done for weeks despite paying for it. A million and one issues, yet no fixes. Cowboy builders.
Good afternoon,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotFantastic service throughout
Fantastic service throughout. Shannon our sales representative was extremely professional and always available for additional questions and support throughout the buying process.
Good afternoon,Thank you for your kind words. We are delighted to hear that you had a positive experience. We strive to provide excellent customer service and are glad that Shannon was able to assist you.Kind regards, Ros
4/5
TrustpilotMost things have been excellent
Most things have been excellent; with my only slight critique being the speed of follow-up, especially in the very first few days of having moved in, when snagging items are starting to be found, that would not be wholly obvious to the untrained eye.
Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. We will share your feedback with the Willow Grove team. Wishing you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotTop tier service from the exceptional Duo Tom and Juliana
We had an amazing experience with Thomas and Juliana from the moment we walked into their sales centre. From the very beginning, they made us feel so warm and welcome. Juliana, in particular, was incredibly thoughtful, she remembered us from five years ago when we were looking for our first home! At that time of visiting DWH for our next home, we were considering several developments, and although we were leaning toward another one, it was the genuine kindness and welcoming nature of Tom and Juliana that ultimately convinced us to choose DWH.Throughout the process, they took the time to explain everything clearly and answered all of our questions with patience. From our initial enquiry all the way to reserving our plot, they made sure we were informed and comfortable every step of the way. Their dedication to ensuring we had all the information we needed was evident, and it made the decision-making process much easier. They went above and beyond for us to get what we needed and make sure we were taken care of.We are beyond thrilled with our choice and can't wait to move into our new home. A big thank you to Thomas and Juliana for their exceptional service and for making this experience so positive from start to finish!
Good morning,We are so happy to hear about your positive experience with Thomas and Juliana! It's wonderful to know that they made you feel welcome and provided such excellent service. We strive to create a positive and supportive environment for our customers, and it's heartwarming to hear that Thomas and Juliana were able to make such a lasting impression on you. We are thrilled that you chose to build your new home with us and wish you all the best in your new home!Kind regards, Ros
5/5
TrustpilotStaff who are helpful and knowledgeable
Good morning,We appreciate your kind words and are thrilled to hear that you found our staff helpful and knowledgeable. We strive to provide excellent customer service and are glad that our team met your expectations.Kind regards, Ros
5/5
Trustpilotit was really good .
Rating only, no written review.
Good morning,We're so glad to hear you enjoyed your experience!Kind regards, Ros
5/5
TrustpilotExcellent customer service
Bernard the sales person at the show home was extremely helpful and efficient all the way through the process from us walking in the door to us reserving the property a week later.
Good morning,We are thrilled to hear about your positive experience with Bernard. It's wonderful to know he provided such excellent service throughout your journey. We strive to ensure our customers feel supported and informed, and it's great to hear that Bernard exceeded your expectations.Kind regards, Ros
5/5
TrustpilotThank you so much Mitchell and Shawn
Thank you so much Mitchell and Shawn. So receptive. We asked so many questions as first time buyers and you patiently answered them, giving us clear insights into the homes available and what qualities each have.For the free transport to Overstone and good conversing skill. Thank you Shawn!Also to Rabeita, with the clear explanations about financing. Bless You!
Good morning,We are so happy to hear you had a positive experience with our team! We appreciate your kind words about Mitchell, Shawn, and Rabeita. It is our goal to provide excellent customer service and make the home buying process as smooth as possible. We are thrilled to know that our team was able to answer your questions and provide you with the information you needed to make an informed decision.Kind regards, Ros
5/5
TrustpilotExcellent and friendly service from…
Excellent and friendly service from Michael at Ashlawn Gardens. We have had an offer accepted on a house which we hadn't even considered as a possibility thanks to his help
Good morning,We're thrilled to hear about your positive experience with Michael at Ashlawn Gardens. It's wonderful to know that his expertise and guidance helped you achieve your homeownership goals. We appreciate your kind words and will share your feedback with Michael.Kind regards, Ros
5/5
TrustpilotGreat support and service from everyone…
Great support and service from everyone especially Louise. Louise was exceptionally outstanding from day 1 until we completed. Well done DWH
Good morning,We are thrilled to hear about your positive experience with our support and service. It's wonderful to know that Louise went above and beyond to ensure a smooth and successful process for you. We appreciate your kind words and recognition of her exceptional work.Kind regards, Ros
5/5
TrustpilotDWH Ramsey Park - brilliant service and experience
We recently purchased a DWH home in Ramsey Park. This is our 4th new build home over a period of 20 or so years and our first time buying from a major developer.The first thing to say is that the houses are incredibly well designed, the layout is very easy to get used to with a mixture of open plan living and separate rooms downstairs, which is a brilliant mix. The master bedroom in our house is beautiful, has a walk-in wardrobe and a stunning bathroom. With a family bathroom and 3 further double bedrooms there is plenty of space, all of which has been well thought through.The purchasing process through Adam at Ramsey Park was great - everything was easy to deal with and when we asked for blinds and to replace a granite work surface, this was done with a minimum of fuss and for a decent price.However, where DWH Ramsey Park really differentiates itself from other builder is their aftercare. We're incredibly lucky to have Scot Callaghan looking after our site. Scott understands customer service and is always looking to understand how he can support you. He has made a huge difference to our experience and has managed to resolve pretty much all of our niggles. From my perspective, he is always going above and beyond and has helped us to turn our house into a home by organising trades, resolving any minor concerns that we have had and generally being helpful.Weirdly, I'd have expected smaller builders to be more attentive and more willing to resolve any problems but that hasn't proven to be the case, DWH and Scott in particular have been excellent. The one caveat I have is that we have not yet had to use the customer care department and so, I can't comment on their capability or the experience of that team but I can confidently state that if you're looking at Ramsey Park as a place to live, you can rest assured that the team here (Craig Scott and Adam) will look after you and ensure that you will love your new home (but in particular Scott). ;)
Good morning,Thank you for your kind words and detailed review. We are thrilled to hear that you are enjoying your new home and that you have had such a positive experience with our team. We are particularly pleased to hear about your positive experience with Scott and his commitment to providing excellent customer service. We strive to ensure that all our customers have a positive experience and are delighted that you have found our team to be so helpful and responsive.Kind regards, Ros
5/5
TrustpilotStairs caulking repair by Keith
Keith came to do a job that has been passed around. He showed up when the new home team said he would and even if he was going to be early he’d pop by and let us know. Always talked us through the process of the job and kept the area clean and tidy. Excellent craftsmanship and a perfect end result. Thank you Keith!
Good morning,We're so glad to hear that you were happy with the work Keith did. We appreciate you taking the time to share your positive feedback. We're proud of our team and their commitment to providing excellent service.Kind regards, Ros
1/5
TrustpilotUtter shambles
I am incredibly disappointed with the parking restrictions enforced by this building company. Their lack of consideration for residents' parking needs is unacceptable. The limited parking options have caused significant inconvenience and stress for myself and other residents. Now, they are attempting to enforce parking restrictions and prevent people from using bays.The building company should have considered the parking needs of residents during the planning phase of the project. Their failure to do so demonstrates a lack of foresight and disregard for the well-being of their tenants. I urge the building company to address this issue promptly and provide adequate parking solutions. The ridiculous rule prohibiting large commercial vehicles over 2000kg/2 tons makes no sense, considering that by law, a large commercial vehicle is anything over 3.5T MGW.Until then, I cannot, in good conscience, recommend this company to others seeking housing. Their disregard for this basic need reflects poorly on their overall management and consideration for residents and their needs.
Good evening Chris. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, LilyUPDATEGood evening Chris. Thank you for providing your contact details. We're pleased to hear that you have now been contacted regarding these issues.Best wishes, Lily
5/5
TrustpilotThe sales team are amazing and really…
The sales team are amazing and really work hard to get you in your new home.
Good morning,Thank you for your kind words about our sales team. We are delighted to hear that they were so helpful in getting you into your new home. We strive to provide excellent customer service and we are pleased that our team exceeded your expectations.Kind regards, Ros
1/5
TrustpilotParking restrictions
We have suddenly been informed of new parking restrictions on the development. No parking on the roads of the estate, all cars should be parked on drives or visitor bays. There isn’t a big number of visitor bays, only 1 or 2 in some roads. What happens when these are full, we can’t have visitors.
Good evening Denise. We are very sorry to read your review and hear of your experience. We will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues. Kind regards, LilyUPDATEGood morning Denise. We're pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Lily
1/5
TrustpilotImplementing parking fine for people…
Implementing parking fine for people who park their cars on the estate when they haven’t supplied enough visitor bays!
Good evening Elleese. We are very sorry to read your review and hear of your experience. We will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues. Kind regards, LilyUPDATE:Good evening,We are pleased to hear the Customer Care team has been in direct contact with you about your review.Kind regards, Ros
1/5
TrustpilotNot a satisfied customer!
This company chases hard for positive reviews at the time of purchase. We are now 5 years in to ownership and the small problems that we were not aware of initially are now far more of an issue. Garden grounds maintenance that is of an appalling standard, infrequently done and expensive for virtually zero service. Appallingly sited electrical points in the bedrooms, light switches in totally the wrong locations, lack of outdoor lighting, poor quality heating controls, extremely noisy windows due to poor workmanship around the vents. In the last week they have removed a fence that has been present since we viewed the property removing privacy and opening us up to the passing main road and to people on foot now walking across our property. When we raise an issue they dont care they just hope we understand! We dont - wouldnt buy from them again!
Good afternoon,Thank you for sharing your feedback. Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotLaura the Sales Advisor was most…
Laura the Sales Advisor was most helpful in dealing with my initial enquiry and subsequent visit to view houses on the development.
Hi Margaret. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Laura gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotBought new build at Bertone Gardens
We have bought a new build at bertone gardens in Barton Seagrave. Everything has been so smooth! Our sales advisor Karen well what can we say she has been fantastic, from her knowledge to her charm she has supported us from start to finish. her inviting personality and friendly customer service makes for the ultimate experience DWH are lucky to have her!
Hi Ryan. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Karen gets to see your great feedback! Kind regards, Lily
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Hartlepool has the most, with 1,037 reviews rated 4.6 out of 5, followed by Sunderland with 97.
The five Duchy Homes offices, by town:
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