Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Service
We recently purchased a home on the Hall Wood Meadows development. When we went to view the show home, we were not initially looking to buy. We got talking to Niki and Ryan, they explained the various options and plots available in great clarity. Upon this this information and the quality of the plot, we decided to make the purchase. Thoughout the whole process Niki was fantastic to deal with, the information was always provided when asked for and our move-in date was to the day.
Steven · 12 August 2026
Agent replied · 23 September 2026
Hello Steven, thank you for taking the time to share your experience. It’s wonderful to hear that what started as a visit to the show home resulted in finding the right home for you at Hall Wood Meadows.
We’re delighted that Niki and Ryan were able to make everything clear and straightforward from the outset, and that Niki continued to provide such a high level of service throughout your purchase.
It’s also great to hear that Gary and Kieran have looked after you so well since moving in. We hope you continue to enjoy your new home for many years to come., Team Duchy
★★★★★ 5/5
TrustpilotHighly recommended Duchy Homes
We have recently completed on our sale and moved into our forever home at Hallwood Meadows. Niki has been amazing at looking after us through the whole process from reserving to completing and after completion. Always quick to respond, really helpful and kept us updated every step of the way. Gary the site manager has also been extremely helpful with aftercare since moving in. Highly recommend Duchy Homes!
Lucy · 17 August 2026
Agent replied · 23 September 2026
Hello Lucy, thank you for such a lovely review. We’re delighted to hear how well you’ve been looked after throughout your journey at Hall Wood Meadows, from reservation right through to settling into your new home.
Niki has done a brilliant job since joining us earlier this year, and it’s wonderful to see the difference she’s making for our customers. We’re also pleased to hear Gary has continued that level of support with the aftercare since you moved in.
Thank you for your recommendation, and we hope you enjoy many happy years in your forever home., Team Duchy
★★★★★ 5/5
TrustpilotYour sales consultant Jack was…
Your sales consultant Jack was excellent, so knowledgeable efficient and a real people person which went such a long way when making such a big decision. He could not have been more caring. Deposit paid today now looking forward to onward journey with Jack and his team he is an asset to you thankyou
Sharon · 11 September 2026
Agent replied · 23 September 2026
Hi Sharon, thank you so much for your lovely review. We’re delighted to hear that Jack has made such a positive impression and has been so knowledgeable, caring, and supportive throughout such an important decision.
We’ll be sure to pass your kind words on to Jack, and we hope you enjoy every step of the journey ahead with him and the wider team.
- Team Duchy
★★★★★ 5/5
TrustpilotOver the moon...and I can be hard to please!
Our first home was a Victorian end-of-terrace. And whilst it was in need of updating, it had great bones that continue to stand the test of time. Being a rather small abode, it took us years to relocate our growing family, as so many new builds were pretty with modern layouts, but not 'better ' and made us feel like they weren't going to stand the test of time. With that being said, I couldn't be more DELIGHTED with our new Duchy home. From start to finish, it has been an amazing journey. Not only do I have a sense that Niki and the rest of the sales team are not just selling you a house, but they are well aware they are selling you a home, and so much respect and attention to detail goes into that, and it shines through in all of our interactions. We have been in the home for a few months now, and I continue to be impressed with the fantastic quality of everything in the house. I was sceptical about Hotpoint appliances as we usually purchase Miele or Bosch, but I put in a heavy load of baked-on, no-rinse dishes and it came out sparkling. From the heavy keys, to the solid door handles, premium kitchen, solar panels, and an iboost to use solar to heat your water tank, everything has been thoroughly thought out. It is clear that everyone involved in the design process considered what it would be like to actually live here, and built a house that would become a home on a site that will become a community.
PEARL · 14 September 2026
Agent replied · 23 September 2026
Hello Pearl, thank you for such a thoughtful review. We’re delighted to hear how pleased you are with the quality of your home, and that the design, specification, and smaller details are continuing to stand out a few months after moving in.
It’s also lovely to hear how well Niki supported you throughout your purchase, and how Gary has looked after you since moving in. The care he has taken in putting things right and giving you confidence in the aftercare is exactly what we want our customers to experience.
Thank you again for taking the time to share such detailed feedback. We hope you and your family continue to enjoy your home for many years to come., Team Duchy
★★★★★ 5/5
TrustpilotWe have recently completed on our…
We have recently completed on our forever home at Hall Wood Meadows! Nikki has been a fabulous contact for us throughout this whole process and made the whole experience really exciting and enjoyable
Danielle · 1 July 2026
Agent replied · 23 September 2026
Hello Danielle, and congratulations on moving in to your forever home! Its been a very busy time for everyone involved, but we're glad that Niki, Ryan, and Gary have been on hand to support you throughout the journey; I have forwarded your feedback to them.
We hope you make many memories over the years to come in your brand new home, and you know where we are should you need anything!
- Team Duchy
★★★★★ 5/5
TrustpilotElle was great ready to assist with any…
Elle was great ready to assist with any queries and kept everything straight forward during our purchase and additional extras meeting.
Mike · 10 August 2026
Agent replied · 23 September 2026
Hello Mike, thank you for your kind review. We’re really pleased to hear Elle has made the process straightforward and has been on hand to help with any questions along the way.
We hope you enjoyed choosing the finishing touches for your new home., Team Duchy
★★★★★ 5/5
TrustpilotElle is a superstar at Duchy Homes
Elle has been amazing at explaining and guiding us through the process of buying a home as we are first time buyers, answering questions quickly and with detail making buying a home a pleasant experience. Elle has answered every question we have thrown at her and has such a positive and friendly attitude that makes me and Amy more confident we made the right choice picking Duchy Homes. - Aidan and Amy
Aidan · 11 March 2026
★★★★★ 5/5
TrustpilotWe Highly recommend Duchy Homes at the Meadows Sunderland
We recently completed our move to The Meadows development in Sunderland, and we cannot praise Paula enough for her outstanding support from start to finish. From our very first visit to the day we collected our keys, Paula provided an exceptional level of customer care that made our entire part-exchange journey run like clockwork.She is incredibly warm, friendly, and approachable, which instantly put us at ease during what can be a very stressful time.
Vivien · 12 June 2026
Agent replied · 23 September 2026
Hello Vivien, and thank you for your wonderful feedback. We have shared your review with the wider business, as we feel a glowing report about one of the best in the industry, Paula, deserves to be celebrated.
We hope you have a wonderful time creating memories in your new home to match the experience you've had so far. As always, nothing is too much trouble!, Team Duchy
★★★★★ 5/5
TrustpilotPaula is a fantastic support through…
Paula is a fantastic support through the buying process we cannot wait to move into our beautiful Dutchy home.
Customer · 26 July 2026
Agent replied · 2 June 2026
Thank you for your kind words. We’re so pleased to hear Paula has made such a positive difference throughout your buying journey. She takes great pride in supporting our customers every step of the way.
We hope you continue to enjoy the experience as you look forward to moving into your new Duchy home., Team Duchy
★★★★★ 5/5
TrustpilotThank you!
Elle has been amazing. Extremely competent in her knowledge and has made the reservation process of our dream home seamless. She is a true asset and fantastic ambassador of Duchy Homes.
Liz · 27 March 2026
Agent replied · 2 June 2026
Hello Liz, thank you for your kind words. We’re so pleased to hear how highly you think of Elle. She’s a real asset to the team and takes great pride in what she does., Team Duchy
★★★★★ 5/5
TrustpilotPaula in the sales office at…
Paula in the sales office at Chapelgarth has been extremely helpful and has a wealth of knowledge.
Nigel · 26 June 2026
Agent replied · 23 September 2026
Hello Nigel.
Thank you for your lovely review. I have passed on your kind words to Paula. She's exceptionally knowledgeable about our homes and the process; the best in the industry in our opinion!
- Team Duchy
★★★★★ 5/5
TrustpilotAbsolute first class service.
Absolute first class service Nikki and Ryan were very professional and helpful guiding us through the reservation process. We are looking forward to moving into our new home.
E · 29 March 2026
Agent replied · 2 June 2026
Hello Kevin, thank you for your kind review. We’re really pleased to hear you received such a high level of service and that Niki and Ryan were so helpful throughout your reservation.
We’ll make sure your feedback is shared with the team., Team Duchy
★★★★★ 5/5
TrustpilotHolly was amazing
Holly was amazing, very knowledgeable and an absolute pleasure to deal with throughout the reservation process! 5* service.
Shannon · 30 May 2026
Agent replied · 23 September 2026
Hello Shannon, thank you for your lovely review. We’re delighted to hear Hollie made such a positive impression and provided such knowledgeable support throughout your reservation journey.
Hollie has done a brilliant job since taking over at Scholars Gate, and we know she’ll be pleased to hear your kind feedback., Team Duchy
★★★★★ 5/5
TrustpilotWhat made my experience truly…
What made my experience truly remarkable was meeting Cathy Gittings, from the moment I entered the sales office I was welcomed in a way that I will never forget. I then had the pleasure of hearing all about Duchy Home and the quality that I observed when visiting the show homes. Cathy is so knowledgeable of each individual design that Duchy build. I was very impressed in fact blown away.
Mr · 18 November 2025
★★★★★ 5/5
Trustpilot5* service
From the get go Michelle has been fantastic; from our first initial visit just to see what houses were available and the whole process to the reservation of our property! Nothing is too much trouble, no question is a problem and answered or the information found out for us. Michelle has so much knowledge about the site and each house. You will always be made to feel welcome even if it’s just to have another look around the show home. We can’t Wait to move onto the next step of choosing some extras for our house and then move in! Thank you so much Michelle x
Sarah · 22 July 2025
★★★★★ 5/5
TrustpilotNo stress experience with Michelle !
We came to the sales office on the off chance of reserving a home for next year after a bad experience elsewhere and walked away reserving an amazing home that will be ready in 3 months all going to plan! The whole process from start to finish with Michelle has been seamless with no pressure at all. We can’t comment on the build quality for obvious reasons but the customer experience has been great. Would recommend
Homeowner · 28 July 2025
★★★★★ 5/5
TrustpilotSuperb quality, customer service and aftercare
My wife and I recently bought a new home with Duchy Homes, and the experience has been excellent from start to finish. Anyone who has bought a new build knows the stories, so we went in cautiously. We have come out of it genuinely impressed.
Ric · 30 July 2026
Agent replied · 23 September 2026
Hello Ric, thank you for taking the time to leave such a thoughtful review. Reading feedback like yours means a great deal to everyone at Duchy Homes.
We’re especially pleased to hear your comments about the build quality, attention to detail, and aftercare. We know buying a new home is a significant decision, so it’s incredibly rewarding to hear that we exceeded your expectations and helped give you confidence in your purchase.
Niki, Jack, and Gary will be delighted to hear your kind words. They are passionate about providing a straightforward and supportive experience, and it’s wonderful to know that came across throughout your journey.
Thank you once again for your recommendation. We hope you enjoy many happy years in your new home., Team Duchy
★★★★★ 3/5
TrustpilotNikki was great throughout the whole…
Nikki was great throughout the whole purchase process, and Gary was really good at keeping on top of the snagging list.
Felix · 15 September 2026
★★★★★ 5/5
TrustpilotElle is a shining star
Elle was amazing, friendly and knowledgeable.
Sharon · 18 May 2026
Agent replied · 2 June 2026
Hello Sharon, thank you for such a thoughtful review. Elle will be so pleased to hear your kind comments. Creating a welcoming and informative experience is something she genuinely cares about.
We’re also glad the digital presentation stood out to you. Small details like that can make a real difference., Team Duchy
★★★★★ 5/5
TrustpilotEllie was great today and very thorough…
Ellie was great today and very thorough .
Marc · 9 April 2026
Agent replied · 2 June 2026
Hello Marc, thank you for your review. We’re pleased to hear Elle was so helpful and thorough during your Reservation process., Team Duchy
★★★★★ 5/5
TrustpilotPaula has been great since we first…
Paula has been great since we first walked into Duchy show homes the back end of next year and knew this was exactly where we wanted to buy. She’s always gone the extra mile and we’ve finally chosen a plot we love, she’s provided us with all the information we have needed and answered any questions along the way!
Miss · 18 August 2025
★★★★★ 5/5
TrustpilotNothing was too much trouble...
We have reserved a plot at Scholars Gate and our experience with Duchy Homes has been great so far. Our sales advisor, Michelle, has been excellent and nothing is too much trouble for her. She is cheerful, friendly and very efficient, addressing any concerns and answering any questions we have had to our full satisfaction. She has kept us fully-informed at every stage. We have also met Luke, one of the site managers, who showed us around our plot and inside a similar house which was further along in its build than ours. Again, friendly and knowledgeable. To put the cherry on the cake (no pun intended) Michelle gave my mum a birthday card as our first viewing fell on her birthday! She also makes a delicious Cappuccino.
Janet · 2 June 2025
Agent replied · 2 June 2026
Michelle is the secret barista of Duchy Homes, that's for sure. Thank you for a wonderful review, Janet. I shall pass your comments to Michelle and Luke.
- Steven
★★★★★ 5/5
TrustpilotWe recently moved into our Duchy home…
We recently moved into our Duchy home on Wynyard.Yes we had a few very minor issues but Gary Peacock the site manager has kept in constant touch with us ,nothing was too much trouble and always tried to get things sorted. A real asset to the company .Thanks Gary.
David · 10 October 2025
★★★★★ 5/5
TrustpilotGreat service
Great service, easy and clear to understand, making the process so far simple to work through in getting our property through each stage, special thanks to Lewis Caton for getting it started off smoothly
Jack · 14 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
